“I was very pleased that 1st. Choice managed to locate a part for me which was very hard to find either new or s/h, within 48 hours. However to date, 14 days after ordering and paying for it, it has failed to arrive. That may be related to lock down, so I'm blaming Boris.atm. If it never comes, I will not hesitate to try 1st. Choice again for a second attempt.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with delivery from the supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I received my headlamp by courier at the specified time, it was the correct part and well packaged.
My only dissapoitment was the fact that it had no bulbs or bulb covers with the headlamp. I had to take the old ones out of my damaged headlamp of which two bulbs were broken and required a trip to Halfords,to buy new ones!
I would have though the whole unit would have come as a complete unit so that I could just replace it as a like for like!
Is this the norm? Because it should be stated as such, it did make it a longer job and additional expense for the two new bulbs I had to purchase as well.”
“They replied very quickly and I phoned to accept they then asked for a photo and it turns out to be the wrong part. So I actually had no dealing/
Their communication excellent perhaps too quick before verifing the part as I had given full model details and reg.no of vehicle.
Barney”
“Great service! I submitted a request for a second hand engine and was contacted almost immediately with offers. Got one for a great price so far so good.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Originally supplied the wrong part ( for an earlier car) when notified immediately sent correct part and cost them a fortune for next Day Delivery. You can only judge a Company when something goes wrong and how they rectify it, this once 100% and highly recommended!”
“Good selection of parts and prices, great to be able to buy new in addition to used. format could be improved as multiple emails are difficult to follow.”
