“Quotes were provided promptly. I accepted a quote from Douglas Valley Breakers. They provided the item very quickly and the price was reasonable. Well done Douglas Valley and 1st Choice Spares.”
“DISGRACEFUL SERVICE!!! Acknowledging the difficulty of the times, I can't give this seller a poor enough review. I was lied to on at least 4 occasions from frontline and management staff. Ultimately, the only decent member of staff (apparently) - Zubi - offered me a full understanding of how and why it took two weeks to get me my part. In fairness, there were circumstances out with the control of the seller but that doesn't take away from the need to explain to customers and provide a decent level of customer service. Incredibly, a manager started shouting at me for phoning when I've only ever received a single email from them - STAY CLEAR”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I’m grateful for 1st Choice Spares. I located a component which I desperately needed. I contacted the business direct and a positive discussion was held. However, due to the continuing “lockdown” with this C-19, I cannot source a local mechanic to remove the part in question until this pandemic is over. In the meantime, continue to support your local business, wherever possible. Keep Safe!”
“Very quick service, and sent a replacement by return after fault found with the first without the originals needing to be returned. Can fully recommend.”
“service provided in obtaining source of part was very good. However marred by the misleading description given by the seller. The part was a bumper described as GOOD. By this i would have presumed did not require preparation and a RE-PAINT which when delivered it certainly did.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Was able to locate the part I needed quickly . Excellent service from the lady over the phone and part arrived at the day and time stated . Had a choice of parts at excellent price .”
“I have never been let down, whatever I need they seem to be able to source, excellent service and I always recommend them to everyone who needs spares.”
“I was slightly hesitant of buying a car part on line but Vaulx went out of their way to be helpful, answering my anxious calls as everything began to shut down with the virus this week. My part was delivered in the nick of time!”
“Easy to use, very quick response the company I purchased from very professional and helpful sent loads of photos and didn't take money until I was happy and product was sent, very good service will definitely recommend and will use again.”
“Swift and value for money service. Plenty of options to choose from with several vendors responding to the enquiry. Confidence in the trustworthiness of the parties.”
