“Good business idea, helps consumers by contacting a known group of parts dealers, but, my experience of using 1st choice was disastrous!!
Lost 4 weeks chasing round a part their recommended company clearly did not have, was sent the wrong part, when contacted by phone the recommended company told me lies, gave false information, deliberately mislead me, false promises galore, more lies and more misleading. Had to use hard-tactics to get a total refund, but stuck with a part the promised to collect but have not done so. It is clear that 1st Choice do not vet the companies they recommend to the consumers. My advice - not a service I will use ever again.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/01/2022.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
Our understanding is that the breaker has apologised for the delay and the refund has now been issued.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Looking for a spare part for a 2011 Citroen DS3 was proving to be a problem until I used this service. Very quick to enter details of my requirements and within 24 hours I had notification of a supplier who had the part complete with full pricing information. I rang the supplier to confirm the suitability of the part offered before confirming my order online. The correct part arrived 3-4 days later, well packaged and in fantastic condition. A quick exchange of parts and fully tested to satisfaction.
A great service that I'll look to use again when opportunity arises”
“ordered a picasso door mirror from french car spares. it did not fot,ie the electrical connector was different. i am still waiting for a resolution. i have sent pics, they never reply i have always have to ring them”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The service from 1st Choice was excellent. However they were let down by the poor service from FCS. The quoted 4-5 days was 15days and two chase up calls. The part, however was just as we required so worth the wait in the end. Just a bit annoying having to chase.”
“Brilliant got great quotes got the part I needed at a great price and delivered within 2days excellent company to deal with will definitely use again very happy customer excellent service 👍”
“Use 1st Choice for spare parts every couple of months and find it to be a brilliant service - simple and straightforward. Highly recommend for good second hand parts.”
“If I could have given no stars i would.
Supposedly posted my item twice, would have been nice to receive it once. Having to claim money back via barclaycard as these tossers won't supply goods paid for or return my payment.”
Hi
Thank you for your recent review. We are a Parts Location site and do not actually supply parts ourselves.
We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I ordered a part from Auto Parts Hull. It was dispatched the following day and I received it the day after in North east Scotland. Fantastic service, the part was excellent, the people in Auto Parts were very helpfull and I will certainly use them again. I can certainly recomend 1st Choice Spares.”
