“I was pleased 1st Choice have me several used spares companies to choose from and the one I used Prestige Allparts supplied the parts I required which when fitted worked perfectly.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, contact us and we'll endeavour to sort things for you as quickly as possible.
Please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I entered the part I needed, and got matched with 4 or 5 items over the next few days. Excellent.
I spoke to a lady on reception in the morning. She said she would get one of the guys to call me back, but they didn't. This is the only reason I didn't give 5 stars.
I phoned again in the afternoon and got straight through to the parts department, and I ordered it straight away. It arrived in 2 business days, very well wrapped.
This recycled part has saved me £500, and so I am really pleased! Thanks 1st Choice Spares.”
“Ordered a VW polo part from one of your suppliers through your website. I supplied the OEM number and once the part arrived it was completely wrong and not suitable for my vehicle. You agreed to refund it once I had returned it. It's been confirmed as received back but no refund yet, been waiting for several weeks. Communication has stopped since the part had been received back. Would not recommend”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I was delighted I was able to get a used replacement driver's switch for my 63 Kia Venga at a good price, and certainly a lot cheaper than buying brand new from the local Kia dealer.”
“Accurate description of part, good price, good customer service. Item arrived well packed, in good condition and on time. I was extremely pleased with the whole transaction.”
“Excellent service. The seller sent me a photo on WhatsApp of the part for me to check it was the right one. I asked for a prompt delivery on Friday and it arrived on Tuesday. Really happy with the service and I would definitely recommend them.”
“Excellent service. I needed my car aerial replaced as I put my car through a car wash without removing the aerial.Citren fitted a second hand part and the radio and the radio and satnav now back on
Would highly recommend..”
“The order was exactly as described . The wrong door was initially sent out, however a quick call and a day later the correct door was delivered and wrong one picked up, with no fuss at all. Mistakes happen, but it’s how they are handled counts. They were excellent in that regard and would definitely recommend them.”
