“I ordered an engine from this company after being told it would be delivered the next day. Four working days later, I had received nothing — no delivery, no update, and I was unable to get through to any phone number despite repeated attempts.
After chasing, someone eventually replied to say delivery was actually 3–5 working days. By this point it was already day four, and I was then promised it would be dispatched the following day at the latest. Another three days passed with no communication whatsoever.
When I finally got through to a woman on the phone, she promised to call me the next day to confirm delivery. That call never came. Two days later I rang again and spoke to a man who informed me she doesn’t even work that day. He then said there was an engine waiting to be dispatched and it could be mine, and again promised a call the next day. No call.
I rang yet again and was then told that the engine was not mine after all, and that my engine had an oil fault and would now take a further two weeks to send. At this point I asked for the order to be cancelled and refunded — and unsurprisingly, I am still waiting for that refund.
This entire experience has been incredibly costly. My work van has been off the road, forcing me to hire a replacement, and my garage rearranged work while waiting for an engine that never arrived. The lack of communication, conflicting information, broken promises and failure to refund is completely unacceptable.
Avoid this company. I would not recommend them to anyone.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 15/01/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Posted 7 months ago
Update 27/01/20256 14:30 Hrs
Hi, We understand that a refund has now been made.
If there is anything further then please contact us at https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Have used 1st Choice many times in the past and I find the platform very easy to use. The quotes always come in quickly and I can usually find what I’m looking for at a reasonable price.”
“Found this company on the internet while browsing for car spares and thought id give it a go, you put in the part you want and the cars registration and then interested companys send their prices and details and you choose the one that suits you.
I chose to call both the companys that sent me quotes as i needed an exact match, they comfirmed ot was and it was sent and arrived next day.”
“Good that you produced several quotes quickly.
Not so good you that did not seem to have any means of getting back to you , simply advising to go back to seller.
I had to ask seller re. missing bit of necessary information on the quote ,and he readily answered .
I then noticed all the quotes lacked this detail ( if wing mirror quoted was for near or offside ) and wondered if my original request specified this.
However ,I didn't see any way of referring back to my original request.”
“1st choice Spares helped me find and replacement my armrest, the process was easy and they provided different supplier quotes to choose from. I wish I had know about 1st Choice Spares sooner as I had been trying scrapyards for months without any results.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with these suppliers. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Bought a seat for my sons car,very happy with the quality it was nice & clean also received within 3 days it was well packaged will definitely use this service again”
“Good process - never used it before, but received 3no quotes following my product/item request.
Simple and easy to decide on the preferred offer, make contact with the seller to check all is good and 3 days later the item arrived.
Would use again.”
