“Delivery within 48 hours as stated, the parts although well packaged were wet . The pair of headlamps physically fitted my son's 03 Yaris, however the electrical connections were all different, in spite of the lady on phone who insisted the parts were "matched to the car", they were not. I had 2 choices, to send the headlamps back or to modify the connections; I chose the second option and 2 hours of bodgery later the lights all work. All in all the suppliers of these parts need to ask more questions to the customer before despatch to make sure the parts match the vehicle exactly.”
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We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“I ordered a spare part for my car ( door handle) on Wednesday the 29th which I received on Monday 3rd.But only to find out that it was different and not suitable for the specified model .i immediately contacted 1st choice who said that they will send the right model straight away and I should expect to receive the part by Friday the latest having told them that time was of the essence since I will be leaving for Spain on early Tuesday morning .To date I am still waiting . If for any reason you are incapable of either furnishing or sending the part before my departure I would would rather you reimburse me in order to put an end to this issue .Thank you”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Too many companies on here saying they have the product, you then pay for it and wait a few days for delivery. You then have to call them back as the part hasn’t been delivered for them to say “Sorry the part was damaged when it was taken off or sorry we don’t have it in stock”! Fortunately there was just one company that came up trumps.”
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We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“They changed the delivery date of the part by two days without telling me and the part condition was not great. I had used them before, but disappointing this time round.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“You are as good as the companies your work with, which in my experience was not brilliant. Friendly and helpful on the phone, but a bit chaotic. Lack of communication and administration”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Only sent me two unsuitable reviews. I tried to deal with one review source but they withdrew money from my account and had to refund me a few days later when they figured out they actually didn't have the parts.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“Started off good order stuff and payed for fast delivery, with in one hour received email to say it was going to take around 2 weeks for part to arrive yet didn't receive refund for the fast delivery, as I require the part I just have to accept this outcome.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“My experience has not been good so far. Out of two orders I placed one was broken and the other not right for my car. Also, the message system stinks. One supplier complained my messages disappeared before he could read them. The field to send message will take a lot of description... but only the first 100 words are visible to the supplier, making communication VERY confusing.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
We will investigate the message issue. Thank you for bringing it to our attention.
All the best
Customer Care - 1st Choice.
“Unfortunately at this stage of my parts purchase I am unable to leave a favourable review. I started to use this site to search for a part, providing a full description and Clio part number on 9/11. I was advised by 1st choice that Renparts had the part I required and subsequently purchased via the 1st choice online platform on 11/11. By the 18/11 I had still not received the part so phoned Renparts directly and received a helpful and apologetic response from Andrew on their customer service team and was promised the part by 20/11. The part arrived on time but unfortunately it was completely the wrong part originally ordered (air filter instead of air intake pipe)despite having provided the right part number. I phoned again and spoke to Andrew at Renparts who is attempting to rectify but at this stage I have still not received the correct part so the overall customer experience to this point has been unsatisfactory as I still waiting for the part I ordered and paid for on 11/11”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Impressed with the quick response in terms of the sellers , however I feel they need to vet the sellers further as I had a poor experience (Attitude , rudeness when I questioned why they didnt honor the beaten for any genuine quote)”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Door arrived on a pallet with 3 old car tyres, not even for my car. They were old scrap tyres.
One was on a spare maz rim. Seller just getting rid of scrap tyres rather than paying to dispose off properly they just send them out to the customers.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“First alternator didn’t arrive, second one faulty 3rd one worked, two week process. 1 star rescued by Jason who was efficient at sorting the dramas and was no quibble!”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Not very realistic! I get an email to say a part is available...on 2 occasions the part was damaged, another 2 said they didn't have the part and another 2 the part was the wrong one. I put the request in again and get the same suppliers but this time with increased prices???”
Thanks for your recent feedback.
Our records show that 3 breakers quoted for the part in total for the requests that were submitted, each of which only once. It is a pity that we were unable to help for this part. The model and trim of the vehicle did not have a large number on the road [peaked at 3.2k for the LS CRDi] and that number has not decreased much, so the breakers do not have access to that many to recycle. As time moves on more will become available.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
“The part had a 3 months guarantee. It failed after a few days and so far I can’t get my money back. 1stChoice looks good on the surface but not sure. Time will tell”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“Told part would arrive next day, nothing.
Called them three days later, yes, part would arrive in three days time.
Call the next day to say that the part not able to be sent out due to damage.”
Thanks for your recent feedback.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available, especially older imports from 1993.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that 3 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
“Ye did get back to me with some of the item's , I rang back and asked for photos but the never came I also rang the supplier about the part but was told he didn't have the stuff.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“I asked for a blue door I was told they may have 1 in stock but when it arrived it was black scratched and damaged to top and bottom of the door not impressed, I thought it would have been an idea to let me know that it was black not blue”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
