“Received the headlamps on time but one of them was broken having been badly repaired. After sending pictures they offered to replace but they wanted broken part returned first. Ended up repairing it myself but gave me unnecessary hassle”
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Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Bought a spare wheel cost me £100 only received receipt for £84 scam somewhere .have been trying to get a call back from supplier to rectify receipt no call call back just another email for £84 that is no good for me”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
Posted 1 year ago
Update
Our Customer Service team have contacted the breaker on you behalf. This is the reply:
'Yes, I agree you did pay us £100. I've listed back to the call If you recall your quotation was £84 originally and we made it £100 all in after you made us aware of your postcode.'
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
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Customer Care - 1st Choice.
“Spares were misdelivered by Fedex and signed for by "L Bryan Flat 1" with no further address details. Supplier asked for details of delivery address used, but no response.”
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We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
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Customer Care - 1st Choice.
“Have tried to use 3 times, each time I get results but then when I try and contact the garages they either don't actually have the part or they just dont answer the phone or bother to get back to you. As it stands I've managed to not buy anything through this site despite trying my best.”
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We’re sorry to hear you have experienced problems. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
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Customer Care - 1st Choice.
“Initial offer, sale agreed, payment details given but items didn't arrive and seller said they had no tracking number as DHL hadn't scanned them.
Next source didn't actually have the parts, but came up on the search every day for a week.
Finally bought the 2 items separately (but from same supplier!). Had to settle for the wing being wrong colour so needing respray - extra cost at bodyshop - but price was fair and items arrived promptly and very well wrapped.”
“There are a lot of breakers on here that would sell their mother if they could . Disappointing service as very few sellers give an accurate description of the part they are trying to sell and if you haven't bought in first days then price increases . Not confident buying on here trying ebay now where ebay can step in and help if there is a problem . Love breakers yards but not where I cannot see what I am buying .”
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We’re sorry to hear you have experienced problems. We do provide star ratings for all suppliers, based on feedback from thousands of customers. You can request images and further information on quotes via your account.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
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Customer Care - 1st Choice.
“Ordered part wednesday . Part didn't get sent till the following monday after being told it would be with me for the weekend. Then it was the wrong part”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“A week on from full payment and still no cylinder head. Tried repatedly to contact on the phone, both text and voicemail, mobiles not answered, the landline if you hang on long enough got answered. Polite enough but too many excuses.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered mirror for my Yaris on thursday 15th from derby, Parts got lost(?) and on tuesday20th they sent it again by DHL and I changed the delivery to my daughter's in Wales as I was going there for a wedding. Item arrived on friday and was O K and I fittted it on monday. I did not enjoy using the M4 without a door mirror on my outward journey !”
“Hi,i would like say it was a very quick response for my part fm a stockist but sadly the part in question was in a worse state than the one that needed replacing so I kept the original in place so not super impressed with my first order.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“had put out 2 requests for a window on my 2003 honda hrv, both companys used have let me down making excuses several polite phone calls and promises the last breakers promised 3 times to rectify their mistake and deliver the correct window.
will be very reluctant to use 1st choice spares again to search for a part.
mr riley”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Only one supplier answered my enquiry with a quote. Did not enumerate the parts included in the pack. I asked if he could let me know the cost of shipping to New Zealand but he failed to follow up on this. Generally rather inadequate response, unfortunately.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“Got a contact for the part pretty quickly. Gave out my phone number and they got in touch.Ordered on the 14th.Feb. Told it would be in 3 days. Still hadn’t arrived on 21st.Feb.Rang them and they assured me it had been sent. Rang them again still waiting for the part 24 th.Feb. Told them to track or re-check the address it turns out they had sent it to the wrong address! I told them if it wasn’t delivered by Mon.28th. I would cancel this order - it was delivered on 26th.Feb. If I had bought new from a main dealer I would have it the same day ,and I saved about £25.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
