“Part did not arrive on day stated!
Phoned to establish what the issue was? And was informed that the part was faulty so they needed to send another one but never informed me!
Not great service 🙁”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Had two recent conflicting experiences. Head light and power steering hose from one company. they were honest enough to tell me that once the power steering pipe had been removed it was too corroded for them to send for confidence use. so they just sent the headlamp and arrived when they said. The second company I ordered a gear box from on Tuesday 30th April and they said it would be with me by Thursday 2nd May, pre bank holiday. Thursday came and went, leaving people in work til 6pm. Fri I called them and they said they would chase the courier TNT. They said it was on its way and with me Friday. I had the car stripped down blocking a ramp and I had my neighbour watching out for the TNT delivery until 6pm. NO GEARBOX, Rang them Saturday they said they'd chase it and said they couldn't understand why TNT hadn't delivered it. It finally turned up Tuesday 7th May. The gear box had the usual scrapyard white markings but the give away was they'd put on the Gear Box 3/5/19. They'd lied to me. it wasn't even removed until the 3rd May. I was going to send a complaint to TNT about the late delivery.. good job I looked into it first.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“ordered a drivers seat was told it was good condition.seat arrived and the seat foam was split same as the 1 i was replacing.contacted them and was told sorry but the man who checked said it was ok.wont use again.!!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I ordered parts from foreign car parts haven't received any yet 3 weeks been waiting I noticed after I ordered all the reviews for this company are bad so why are first choice still using them”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“After confirmation of parts availability payment details were taken.
Three working days later was told part was faulty, I said "I only actually need this bit" and was told "too late the vehicle has been scrapped".
Positive bit: no money was taken from my bank account.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
