“My garage said the parts sent for my bonnet release (handle, latch and cable) are not the right ones for my car and they are unable to use them. I would like to send them back to and have a refund. However, I am unable to get them packaged and sent back in present conditions. What should I do? A pity, as I found "Foreign Parts" good to deal with.
Barbara Hicks”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I searched for a black sunvisor for my Volco C70.
I was contacted and offered a black sunvisor. I called to make the payment for Black sunvisor, "definitely black" I said to the guy on other end of phone. "Yes" was the reply. I paid. Two days later phone call saying "sorry it is Grey not Black, would that be alright"? What do you think I said?”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered the parts, paid up front, then they delivered damaged parts and kept telling me they would replace, after 2 weeks I asked for a refund. I had to buy more parts to get back on the road. They never called me back or sent me a receipt or any conformation emails..... Poor service, look around you can get new parts, damage free and cheaper.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating or if you would like us to look into this matter for you then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Totally disgusted with the breakers that contacted me one told me they had sent the item after a week I contacted them to be told it hadn't been shipped yet they had took my card details”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“My problem lies not with 1st Choice, but with Foreign Car Spares. Ordered and paid for the part, but after 3 weeks of waiting, many excuses and being called a nuisance customer, I have asked for my money back. I cannot answer the remaining questions because I have not received the item”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with a supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“After receiving 4 possible leads for the part of the bumper I wanted I contacted Derby Auto Salvage who took details of my vehicle and said they had the part. When I received it it was the wrong part and I have returned it and am awaiting a refund. It cost me £3 to send back as there was no free label from them. When I contacted them again I found they didn’t have an email address for me to send a photograph of the part and for some reason the photographs I sent to their mobile phone didn’t get accepted.
I then contacted RC-VB who were very helpful, I sent photos to their email address and they were able to say they would search for the part. They later called me back saying they didn’t have it.
I await my refund from Derby.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“1st choice spares located a part, only one, (window motor/regulator). Comms were good. I ordered and paid immediately, it was supposed to arrive in 2-3 days. 6 days after I paid & ordered I got a text saying the part was faulty and I would be refunded. Not worked for me yet.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“First Choice advertised an item in eBay as in "used" condition with no mention of damage but when they went to remove the item from their vehicle they found it was damaged so could not supply. To be fair they duly apologised BUT why advertise the item with a misleading description. Just a waste of respondents time.”
“Delivery within 48 hours as stated, the parts although well packaged were wet . The pair of headlamps physically fitted my son's 03 Yaris, however the electrical connections were all different, in spite of the lady on phone who insisted the parts were "matched to the car", they were not. I had 2 choices, to send the headlamps back or to modify the connections; I chose the second option and 2 hours of bodgery later the lights all work. All in all the suppliers of these parts need to ask more questions to the customer before despatch to make sure the parts match the vehicle exactly.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I ordered a spare part for my car ( door handle) on Wednesday the 29th which I received on Monday 3rd.But only to find out that it was different and not suitable for the specified model .i immediately contacted 1st choice who said that they will send the right model straight away and I should expect to receive the part by Friday the latest having told them that time was of the essence since I will be leaving for Spain on early Tuesday morning .To date I am still waiting . If for any reason you are incapable of either furnishing or sending the part before my departure I would would rather you reimburse me in order to put an end to this issue .Thank you”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Too many companies on here saying they have the product, you then pay for it and wait a few days for delivery. You then have to call them back as the part hasn’t been delivered for them to say “Sorry the part was damaged when it was taken off or sorry we don’t have it in stock”! Fortunately there was just one company that came up trumps.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“They changed the delivery date of the part by two days without telling me and the part condition was not great. I had used them before, but disappointing this time round.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“You are as good as the companies your work with, which in my experience was not brilliant. Friendly and helpful on the phone, but a bit chaotic. Lack of communication and administration”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Only sent me two unsuitable reviews. I tried to deal with one review source but they withdrew money from my account and had to refund me a few days later when they figured out they actually didn't have the parts.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“Started off good order stuff and payed for fast delivery, with in one hour received email to say it was going to take around 2 weeks for part to arrive yet didn't receive refund for the fast delivery, as I require the part I just have to accept this outcome.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“My experience has not been good so far. Out of two orders I placed one was broken and the other not right for my car. Also, the message system stinks. One supplier complained my messages disappeared before he could read them. The field to send message will take a lot of description... but only the first 100 words are visible to the supplier, making communication VERY confusing.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
We will investigate the message issue. Thank you for bringing it to our attention.
All the best
Customer Care - 1st Choice.
“Unfortunately at this stage of my parts purchase I am unable to leave a favourable review. I started to use this site to search for a part, providing a full description and Clio part number on 9/11. I was advised by 1st choice that Renparts had the part I required and subsequently purchased via the 1st choice online platform on 11/11. By the 18/11 I had still not received the part so phoned Renparts directly and received a helpful and apologetic response from Andrew on their customer service team and was promised the part by 20/11. The part arrived on time but unfortunately it was completely the wrong part originally ordered (air filter instead of air intake pipe)despite having provided the right part number. I phoned again and spoke to Andrew at Renparts who is attempting to rectify but at this stage I have still not received the correct part so the overall customer experience to this point has been unsatisfactory as I still waiting for the part I ordered and paid for on 11/11”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
