Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered an engine for a Mercedes on 29th July. Not told it would take 7-10 days to deliver.
Eventually arrived today, 22 August. No paperwork. Mike Caffery only told me the 7-10 day delivery on 7th August after the rep Bailey had failed to do so. Very poor communication on all telephone calls. Failed to call back when promising to do so on several occasions. Only made progress when Mike was involved.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Two weeks since part was ordered,{ supposed to be 5-7 days} bank account debited within 2 days, and even after contacting seller I still have not recieved item ordered, definitely will not reccommend this service to anyone......”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The research service was efficient, but the engine I purchased two weeks ago has not been delivered. I contacted the company by email and by telephone, and the engine has not yet been delivered to me.
FOREIGN CAR SPARES LTD
166, PARKFIELD ROAD
0121 327 8214”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Not that good first fuel tank no good next one went much higher in cost then next day went up in price the brought it only to wait two weeks waiting for delivery to be told they didn’t send it because was no good but wasn’t notified at all had to keep ringing to find out where the part was”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I was looking for a replacement rear light cluster. Having purchased one from E Bay for £25.00 and found it to be a very poor quality Chinese item I decided to spend more on what I thought would be a better quality one from 1st choices. So having paid £80.00 for one I was somewhat surprised to receive an exact same Chinese special! In the exact same box with the exact same tape!, for and additional £55.00!! And to top it it was broken. A call and some photo evidence that the cheap piece of tat was in fact broken and yet another was sent and received. They won't be going on the vehicle.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 30/04/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“It furned out that all the breakers did not have the right part or offered parts for the wfong mode.
What possible interest woult one have in a say a Gen 3 prius when looking for a part for a gen1”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“I ordered a pair of electric window regulators and only one came. It wasn’t labeled so I wasn’t to know whether it was off or near side.
The supplier was supposed to call me back but after a good few days I made contact and was told that they tried calling me, why didn’t they just leave me a message on my answer machine!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“If you say delivery is 2 to 3 days please let it be and I suggest use a tracking system because it costed me extra payment days for storage while waiting for delivery.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“got a relpy from a garage through 1st choice that they had my part rang them up ordered and paid over the phone but didnt recieve my item when checking my bank account no money taken, no email no telehone call.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 05/02/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st Choice seemed to be fine, but the company they put me in touch with was a total rip off, and I’m sitting here with half of the parts I paid for which are not complete, and the other half never came, and all’s they do is lie to me about getting my money back, which I know they will not send to me. So no, I’m not happy with that company at all. Their name is Foreign Car Spares, and they should be avoided like the plague, I only wished I would have read the reviews before buying anything from FCS. So I guess your company did what they were supposed to, but you should be more aware of the company’s you promote for your customers is up to standards, and not total cowboys!!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I can not give a negative feedback on the site. The site will not allow me to do this.
I returned faulty bulb holder and never received a refund from the supplier.
I was forced by them to make the transaction without the secure link.
I realized that this was the reason. Faulty bulb holder.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Received the headlamps on time but one of them was broken having been badly repaired. After sending pictures they offered to replace but they wanted broken part returned first. Ended up repairing it myself but gave me unnecessary hassle”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Bought a spare wheel cost me £100 only received receipt for £84 scam somewhere .have been trying to get a call back from supplier to rectify receipt no call call back just another email for £84 that is no good for me”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Posted 1 year ago
Update
Our Customer Service team have contacted the breaker on you behalf. This is the reply:
'Yes, I agree you did pay us £100. I've listed back to the call If you recall your quotation was £84 originally and we made it £100 all in after you made us aware of your postcode.'
All the best
Customer Care - 1st Choice.
