123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.60

4.6 Rating 13,394 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,394 reviews

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Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We were so excited to send my son's new girlfriend a card and flowers for her birthday on 8th October, to welcome her into the family, and ordered them 2 days before. We then spent 2 weeks thinking how rude she was for not thanking us, then discovered they had not been sent, even although the money was taken, and we had confirmation of the order. We were not even informed that the delivery had not been made! It was not despatched, so they cannot blame the delivery process. Apparently it was a "system error" and we were told they could still be sent albeit 2 weeks after her birthday! (how embarrassing for us to send them 2 weeks late) Or we could send them to someone else! (who the neighbours?) It is not just the flowers, it's the thought behind them, and this company has completely ruined the occasion. If you order and pay for flowers from a "reputable" company, is it really too much to expect that they will actually get delivered? If I had not phoned after 2 weeks, they would have kept the money, as even they did not know that the order had not been processed. Absolutely disgusting.”

Helpful Report

Posted 3 years ago

Hello John, Thank you for your review. I am so sorry to hear that there has been an issue with your order on this occasion. This is very disheartening to hear. We have located your order and a member of our Customer Support Department will be in touch shortly to come to the best resolution for your case. Warm regards Tom

Posted 3 years ago

“1 star but should be zero. Flowers arrived wilted, snapped and broken. They were not even half the size as advertised. All buds are obviously not open when they arrive but if they are half dead and broken on the day of arrival it is impossible for these to ever open. What should be £40 worth of flowers looked like £3 bargain bin bunch from a garage. The recipient was so shocked and disgusted by what she received she contacted the sender to inform them and was so upset she went as far as to phone the company herself to complain about what arrived at her home. As you can imagine it was upsetting for both sides as the recipient didn't want to inform the sender that what she received was so terrible and the sender was upset that the birthday flowers were such a disgrace. The customer service is laughable, i was initially offered £10 refund!!! that in itself is an insult and I will be opening a dispute via the payment method on this. When mentioning i'd open a dispute suddenly the refund went up to the full product amount but refused to issue refund of delivery fee. They argue that the flowers were delivered on the day requested!! well yes they were but there is no logic there if your delivering trash. If I order from any supplier and goods are delivered damaged or not as described, then I will get a full refund. The staff on the phone were rude and lying to me, one minute I was told to get my mother to call back and when she did suddenly that staff member has left the office, even though she said to call straight back. My advice is do not use them, the box states prestige so clearly its all the same companies using different names. In my opinion this is false advertising and its pointless to pay extra for a larger medium bunch as there is no difference at all. They will also have you believe that if you keep them for 3 says they magically fix themselves. I have never known a flower to regrow its head after being snapped off. Moral of the story - dont use them - if it seems like a good price it isn't, your only paying to fill your green bin and recycling”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. We are very sorry to hear that there were issues with the quality and size of the bouquet upon arrival. This is so disappointing to hear. We would also like to apologise for any disappointment or inconvenience caused when you and your recipient contacted our Customer Service Department. We would like to look into this further. Please could you email us at enquiries@123-flowers.co.uk with your order number and 'review' in the subject? Best wishes Rosie.

Posted 3 years ago

“Terrible company! (Look up reviews on other sites) Be prepared if there is any issue they will be rude and not look for any resolution. In my experience I placed an order for flowers that were due to arrive on the 17th October. As stated in the website delivery times and all confirmation emails (it was ordered on the 15th am). The flowers did not arrive and when questioned the answer was well delays are in our terms and conditions. The person the flowers were for was only at the location on the 17th. If there was an issue for filling i would have purchased elsewhere. When pressed further I was told "well they come from Nottingham to Belfast so they will take a day longer at least to be delivered. Delays are in our terms and conditions that you agreed too". At the point of sale on the website and delivery dates shown published and agreed to or subsequent emails no indication that the delivery location would cause an issue or known extra time or delay. Despite them knowing from placement of the order they could not forfil the delivery date agreed. They verbally confirmed logistically the delivery date was impossible for them and never achievable. So why not state that to the customer in the website and put it in the with an additional day as the proposed delivery date. Please don't lie to your customers as you have me. I called them regarding the above. They were rude refered to small print and T&C's and refused any goodwill/ refund or acceptance of fault. A delivery date that can be achieved and isn't impossible from the point of taking the money and transaction is all I would have wanted. Or at least to have been informed of the extra logistical issues they always have in their supply chain to Belfast. Thats fine just let your customers know and - Add an addiontal day. Publish it based on destination. Then I'm not being deliberately mis lead. I can then make an informed decision to purchase or use someone else who can meet the time window you said you would. I will never use them again. My advice would be to avoid. I belive you learn alot about a company and its credibility when issues arise & how they chose to treat customers. If you have read this far in the review im please as it was quite long.. I will await the default reply as you see on the other reviews with issues below.. they don't show any actual resolution so be aware. I will update this review if I do get any genuine resolution.. but I imagine like below I will get a default we are sorry our team will contact you to resolve blah blah blah.. but in reality they are happy to take your money deliver late provide poor service and products with the expectation you won't get a refund or pursue the matter to get your money back. Happy to be proved wrong... but wish I read these reviews before.”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is so disappointing to hear. We would like to look into this further for you. I have located your order and have contacted you directly to find the best resolution for your case. Best wishes Emma

Posted 3 years ago

“Having received flowers for my birthday yesterday ,I am very disappointed with them nothing like the image on your website five roses and five stems of tiger Lilies for the price of £27.99 absolutely disgusting not happy and will not recommend ,false advertising and will be pursuing this further .”

Helpful Report

Posted 3 years ago

“I ordered on 16th for my birthday ordered on special day and time to be told on my day of delivery that it's not been delivered they've taken payment and not done anything to rectify ruining my birthday”

Helpful Report

Posted 3 years ago

Hello Kelly, Thank you for your review, we are sorry to hear there has been a delay in your order being received. I have located your order and can see that our customer service agent and your self have fully resolved this for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“This company is a fraudulent company they took my money and never delivered the flowers. Will not recommend 1234-flowers at all.I placed an order on the 1st September for some flowers to be delivered on Saturday the 3rd but they were never delivered and worst is that no one has the courtesy to call you despite multiple attempts to contact them. Please stay away from this company no customer service at all. Very very disappointed with them”

Helpful Report

Posted 3 years ago

Hello Jo, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and can see that one of our customer service agents has resolved this issue for you. We are sorry for any upset caused. Warm regards Tom

Posted 3 years ago

“I ordered some flowers for my friends birthday and what she received was nothing like the picture on their website. I was so embarrassed to have sent them and their website has misleading over exagerated pictures and what she recieved was pathetic. I would ever use this florist again, please see photos for yourself.”

Helpful Report

Posted 3 years ago

Hello Joanna Smith, Thank you for your review, we are sorry for the upset in regards to the order you placed with us on this occasion. I have located your order and can see that one of our customer service team has helped resolve this for you. We are sorry for any upset caused. Warm regards Katie

Posted 3 years ago

“Ordered flowers a week in advance to be delivered on a certain date, did not arrive, on the tracking it says despatched, customer service are hopeless, they advice delivery between 9-5pm so you have to wait until these times, after 5pm they are closed have sent several emails and facebook message plus called but alas they are closed open between 9-5pm, Hope the flowers arrive evenyually but who can tell as all it gives you is dispatched, Stay away from this company very bad service and i am still waiitng on my flowers that i paid for over a week ago!!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear about the delay in your order being received. I have located your order and can see that our dispatch manager is looking into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Disappointing not usually one to complain: Having purchased a bouquet of flowers for our Aunts 80th on Tuesday for her birthday then they were delivered the day after. This is not what I paid for. I asked if they could send a bottle of wine to my Aunt to apologise or a posey of flowers they replied no. Offering a teddy or chocolates. She can't eat chocolates (health reasons) and a teddy is not appropriate for her. I've now ended up with a voucher for £10 that I have to spend over £29.00 and postage before before I receive. Seems a bit crazy to me. Not impressed.”

Helpful Report

Posted 3 years ago

Hello Laura, Thank you for your review, we are sorry to hear this was your experience with us. It is disappointing to hear the order was delayed and missed your aunt's 80th birthday. I can see on the order that our customer service team is looking into this further for you. We are sorry for any upset caused. Warm regards Katie

Posted 3 years ago

“Ordered flowers 2 days before, paid for guaranteed delivery. On day of delivery I chased up the order as they hadn’t arrived yet and received an email to say they were out of stock, on the delivery day. The only response was that they only revive short notice themselves”

Helpful Report

Posted 3 years ago

Hello Sara, Thank you for your review, we are sorry to hear the product you ordered was out of stock. I have located your order and can see that yourself and our customer service team have resolved this. we are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“Very disappointed with this company. I arranged for some flowers to be delivered to a lady I've started seeing. What arrived was a pathetic bunch of dried out flowers! They won't accept responsibility and say the flowers are fine. They originally said I needed to raise complaint within 3 days of receiving flowers then changed it to 2 days. See the photo for yourself. It was a rose medley.”

Helpful Report

Posted 3 years ago

Hello Andrew, Thank you for your review, we are sorry to hear the bouquet didn't live the life expectancy the bouquet should. I would personally like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Ordered a bouquet of flowers for my sick sister. I paid extra to make sure that she will receive a decent size of bouquet. Two days after the delivery I visited her and honestly I was ashamed that I sent it to her. Two days after the delivery, the flowers nearly dead. Moreover, I paid 40 pounds for bouquet that was worth £10, not mentioning extra payment for delivery. So sorry but I will not use your service again and will not recommended it to anyone.”

Helpful Report

Posted 3 years ago

Hello Kat, Thank you for your review, we are sorry to hear your sister is poorly and the bouquet you had ordered from us to cheer her up arrived in the incorrect size and was not enjoyed on this occasion. We would like to into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“I am extremely disappointed by this companies service. I placed a n order for a friends birthday on 11th if April in Nashville and I wrote the address so clearly. I also sent an email to make sure everything was ok. I upgraded my order and asked them to confirm. They charged my bank account and after two days they sent me an email saying they have cancelled my order since they don’t cover USA!!! Why did they take so many days to realised the address wasn’t covered? They never replied to my emails and it was impossible to contact them to get my money back. I will ask any body who is going to place an order to revise their decision since this company is disfunctional.”

Helpful Report

Posted 3 years ago

“Paid extra for their largest bouquet which arrived half dead/drooping and heads snapped off. Even if their were fresh, they looked NOTHING like the image on the website. Under consumer rights, you're entitled to a full refund so I've emailed stating this is what I'm wanting. If I have no response by the end of the week or they reply stating I will not be refunded, I will be pursuing this further to trading standards and BBC XRAY”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service and even worse flowers. £34 for a large bouquet that was nothing more than grass and dead roses. Would not refund my money that shouldn’t be allowed to scam people like this”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!!! Honestly the worst flowers I have ever seen. Ordered for my mum for Mother’s Day and I payed extra for a bigger bouquet. She received a bunch of flowers that you could get from a petrol station. I emailed them and they would not help in the slightest. Terrible customer service”

Helpful Report

Posted 3 years ago

“Ordered a medium bouquet for Mother's day. Arrived on time. However the bouquet was dreadful. Wilting, small and dying in less than 24 hours. Contacted customer service, offered to resend but would not arrive in the time for mother's Day. The bouquet was certainly not worth £30. Extremely disappointed.”

Helpful Report

Posted 3 years ago

“Delivered on the wrong date, and because no one was in they dumped them in the back garden. Customer service couldn't care less and after several e mails back and forward they gave me a discount to re-purchase, which I have used. So let's see if they get it right this time.”

Helpful Report

Posted 3 years ago

“Ordered for friends birthday last friday 4th of march, never recieved them till today 10th of march and that was after many emails, what i ordered and what she recieved are 100 miles apart in looks. Never order from 123 flowers the're a disgrace!!”

Helpful Report

Posted 4 years ago

“The order was not delivered. Soon after I sent my order through, I went on vacation. Upon my return on 9th March I phoned the friends who the flowers were sent to on Feb.9th and was told they never received my flowers. I contacted 123flowers and was told I had not added ‘track delivery’ Over the years I have sent many bouquets and this is the first time I’ve had such a bad experience.”

Helpful Report

Posted 4 years ago

123 Flowers is rated 4.6 based on 13,394 reviews