123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,374 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,374 reviews

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Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Paid extra for large bunch absolutely nothing like was pictured ,feel ripped off and let down lucky my mum just appreciated some flowers and saw the funny side when I showed her what I ordered you are better off using uber eats and getting supermarket flowers delivered . Con artists not flower artists unfortunately 😔”

Helpful Report

Posted 22 hours ago

Hello Grahame, We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations. This is incredibly disappointing to hear, and we do apologise for any upset caused. A member of our reviews team has reached out to you, and we hope to resolve this. Kind regards, The 123 Flowers Team

Posted 2 hours ago

“Poor quality. Very disappointing and very expensive. Customer service pathetic.”

Helpful Report

Posted 3 days ago

Hello Melwyn, Thank you for your review. We’re truly sorry to hear about the poor quality, high price, and the issues with our customer service. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 3 days ago

“Ordered flowers for Mother’s Day, flowers arrived looked nothing like the pictures on the website, absolutely disgusted, had a few emails back and forth with Kyle who has basically just fobbed me off saying they have shown the chief florist who has approved it. Stay well clear not great customer service at all, never use these again”

Helpful Report

Posted 3 days ago

Hello, Thank you for your review. We’re truly sorry the flowers didn’t resemble the pictures and for the dissatisfaction with the response you received. Kind regards, Team 123 Flowers

Posted 3 days ago

“I got the florists pick for valentines as it showed a beautiful bouquet in the picture however, when it came it was the most disappointing bouquet I’ve ever seen. Might as well get supermarket flowers. The bouquets are nothing like what’s pictured on the website. Absolute rip off wouldn’t recommend. To top that off their customer service is appalling and don’t see an issue with what I received.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Katie

Posted 3 days ago

“I selected quite a unique bouquet, Ti Amo containing black for a reason. I understand that steamer be replaced but they replaced it with gold which goes against their terms and condition. Also ordered a large which wasn’t large at all and nothing like the photos on the website. Finally, some of the roses were in poor condition. No refund of any kind offered. 100% satisfaction guarantee… I don’t think so.”

Helpful Report

Posted 4 days ago

Hello Anthony, Thank you for your feedback. We’re very sorry to hear about the substitution, the size discrepancy, condition of the roses. After further investigation, I can see you have been advised correctly. Kind regards, Team 123 Flowers

Posted 4 days ago

“Delivered 3 days late, look at state of the flowers. I was told to send pictures but no where on website shows were to do this, so here they are. I would expect someone to contact me about a refund. Can’t even upload all the photos here!!!!”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. We’re very sorry to hear about the late delivery and the trouble with submitting photos. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 6 days ago

“A very poor product from 123flowers as I got small flowers for the Ti Amo bouquet when I ordered a large bouquet paying 50 pounds. I could have purchased the same size bouquet from my local florist at just 25 pounds. The displayed product on the website for the medium bouquet on the 123flowers website was much bigger than the one I received. I I will never use this website to purchase flowers again as the product is much smaller than the display.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. After further investigation, I can see our customer support team has advised you correctly. Kind regards, Rosie

Posted 6 days ago

“Look dead . nothing looks like what I ordered online”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry your order looked nothing like what you ordered online and seemed dead. This isn’t the experience we aim to provide. A member of our reviews team has reached out. Kind regards, Team 123 Flowers

Posted 1 week ago

“if i could zero rate these i would. received as a surprise and they were certainly that and not in a nice way. flowers crushed and certainly nothing like the products advertised. my friend who sent them is so disappointed and cant stop apologising. a visit to supermarket next time!!!”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry your surprise flowers didn’t meet expectations and arrived crushed, not like the products advertised. This isn’t the experience we aim to provide, and we understand your disappointment and your friend’s as well. Kind regards, Team 123 Flowers

Posted 1 week ago

“I ordered a surprise bouquet for a friend's birthday and arranged for it to be delivered on the day. Tracking told me it was on its way and was 5 stops away Suddenly, it was unable to be delivered.!! My friend was in, so now will possibly receive a bouquet of dying flowers at some point, not on their birthday. Bad service, will not ever use again!!”

Helpful Report

Posted 1 week ago

Hello Kris, We’re very sorry your surprise bouquet didn’t arrive as planned. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 1 week ago

“Do not use this company. £30 for two wilted roses, three dud carnations and some daisies. An absolute rip off.”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear about the wilted roses, carnations and daisies. This isn’t the experience we aim to provide, and we understand your frustration. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“If I could zero stars I would. For my order I chose the florist choice, which were nice pale pinks. Instead my mum received really dark colours the only thing that was light coloured were the yellow roses. Unfortunately some of the the stems of flowers seemed half dead, I contacted customer support and they said nothing was wrong with them, really not happy.”

Helpful Report

Posted 2 weeks ago

Hello Mags, We’re very sorry to hear about the mismatch in the bouquet and the condition of some stems. This isn’t the experience we aim to provide, and we understand your frustration. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“When I choose to send flowers to someone for her birthday on a specific day I expect to be delivered exactly on that day. If you have your delivery by Royal Mail and you don't know that they don't delivered on weekends, this is unacceptable for your customers. I really hope that the flowers gonna look more than beautiful... I'll be back after delivery ....”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re very sorry your delivery did not arrive exactly on the requested day and for the frustration caused by weekend delays with Royal Mail. This isn’t the experience we aim to provide, and we understand your disappointment. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Received flowers from a friend. Received in very poor condition and only lasted a few days before they were dying. Absolute disgrace for the money they cost.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. We’re very sorry your flowers arrived in poor condition and only lasted a few days. This isn’t the experience we aim to provide, and we understand your disappointment given the cost. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Katie

Posted 4 weeks ago

“Ordered flowers as a birthday present in plenty of time. Got a message on the day that they won't be delivered for another two days. I'm so disappointed.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. We’re very sorry your flowers weren’t delivered on time and for the disappointment this caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Very disappointing! The basket of bulbs was delivered in a terrible state, the basket wouldn’t stand up and the bulbs appeared to have been thrown in. The only compensation offered was a £5 credit to be spent on a future order. It was even suggested I should provide my own container! As far as I’m concerned I have wasted £29.99; the recipient was distressed. Never again 123 flowers.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry your order arrived in such a poor state and for the inconvenience this caused. This isn’t the experience we aim to provide, and we understand your frustration with the basket, the condition of the bulbs, and the compensation offered. From the image provided, we can see no quality issue with the bulbs. Our team has sent an email with instructions on how to repot the bulbs. Kind regards, Team 123 Flowers

Posted 1 month ago

“Florists pick is obviously just a clever way of using up what they have a glut of. Bouquet received couldn’t have looked more different than the one ordered. Different flowers, colours and size. Great scam. Don’t be attracted by free delivery as you can’t guarantee the day. Rubbish. Tried adding photos but it doesn’t work.”

Helpful Report

Posted 1 month ago

“I ordered a beautiful fabolous freesia bouquet medium for my husband’s 40th birthday, which should contain white and yellow flowers. The whole bouquet is a disappointment , I feel myself so embarrassed. None of them are yellow at all, it’s all white . I attached how it should look like, and the other pic what he actually got.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry your bouquet did not match the intended colors and left you disappointed. This isn’t the experience we aim to provide, and we understand how important it was for this occasion. A member of our reviews team has reached out. Kind regards, Team 123 Flowers

Posted 1 month ago

“Awful my wife had a bad fall and our daughter ordered fresh flowers and next day delivery they arrived 4 days later and nothing like the picture how do you get away with it”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. Kind regards, Team 123 Flowers

Posted 1 month ago

“Awful. Don’t bother ordering from here. I ordered the “large” option at a total of £29.99. What my dear friend received for her birthday was an embarrassment and certainly nothing like what was advertised on the website. I could have got a better bunch in Aldi for £6.99. She sent me a “thank you” text with a photo of the flowers. I usually order flowers from Next or M&S and really wish I’d stuck to either of those this time. An expensive lesson learnt. I have tried to attach photos but - surprise surprise- it won’t let me.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry your order didn’t meet expectations and for the disappointment this caused. This isn’t the experience we aim to provide. A member of our reviews team has now contacted you. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 month ago

123 Flowers is rated 4.6 based on 13,374 reviews