123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.68

4.7 Rating 12,800 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can you say about an online floral service that confirms your order 4 days out .... and day before says they cannot meet order as agreed???? NEVER AGAIN Their customer service is truly appalling - tried to speak to someone to no avail. Two weeks later still trying to get a refund.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback on your recent experience with 123 Flowers. We deeply appreciate customers like you who bring any issues or concerns to our attention as it helps us continually improve our services. We would like to sincerely apologise for the inconvenience and frustration you experienced when receiving a notification the day before acknowledging our failure to meet your expectations. We understand how disappointing this must have been for you, and we are truly sorry for any inconvenience caused. Regarding your comment about our customer service, we are truly sorry that you were unable to reach someone when you needed assistance. We have taken note of this concern and will work on ensuring that adequate support is available for our customers at all times. Furthermore, we apologise for the delay in processing the refund. I can see that this has been processed. Your feedback has provided valuable insights into areas where we need to improve, and we genuinely appreciate it. Warm regards, Rosie

Posted 1 week ago

“DISCUSTING SERVICE ORDERED FLOWERS DID NOT ARRIVE ON TIME FLOWER BOX HAD WATER MARKS ALL OVER IT WAS DAMAGED AND NO CHOCOLATES NOW IT BEEN SINCE MONDAY IVE BEEN WAITING FOR THESE CHOCOLATES WILL NEVER USE THEM AGAIN NO AFTER CARE NO EMAIL RETURN NO CALL RETURN N LIVE CHAT IS NOT LIVE”

Helpful Report

Posted 1 week ago

Thank you for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We sincerely appreciate your valuable input as it helps us improve our services. Firstly, we would like to apologise for any inconvenience caused regarding your order. We understand how frustrating it must have been for the flowers not to arrive on time and for the flower box to be damaged and have watermarks. We are truly sorry for this. The absence of the chocolates that you expected is unacceptable. We apologise for the delay in receiving them and any disappointment this has caused. We understand your frustration with the lack of after-care support, including no email or call return and the unsatisfactory availability of our live chat service. I can see that our customer service team has since resolved this. Once again, thank you for sharing your concerns with us. Warm regards, Tom

Posted 1 week ago

“The flowers were ordered to commemorate my daughters late sons, my grandsons 7th birthday. They did not deliver on time. Communication was bad showing no empathy and taking no responsibility for it. I paid them to deliver a service on a specific date nd they DID NOT DELIVER. DO NOT USE 123 FLOWERS”

Helpful Report

Posted 4 weeks ago

Hello Maggie, Thank you for your review. I am very sorry that your order was not delivered to your desired date. I have checked your order and can see that you did select free delivery on your order. Due to this, it can take extra time in transit as advised on the website. Warm regards, Rosie

Posted 4 weeks ago

“ABSOLUTELY APPALLING! I wouldn't trust this flower delivery service to deliver a paper bag, let alone a bunch of flowers! My experience with them was nothing short of disgraceful. Firstly, the flowers arrived a day late (for Mother’s Day!!), completely ruining the surprise I had planned for this special occasion. When they finally did arrive, they looked like they had been living in a van without water or day light for a week. Wilting petals, completed the death like appearance, It was as if they had gathered the saddest, most neglected flowers from a road side seller. And if the state of the flowers wasn't bad enough, the accompanying “expensive chocolates” could probably have been purchased for a 1/3rd of the exorbitant cost. I did try to cancel the order to address their colossal failure, but they consistently hid behind some spurious T & C’s saying that “up to 3 days late” would be an acceptable standard - SHOCKING This really is the worse Flower Company I have EVER had the misfortune to deal with so please, save yourself the headache and disappointment, and steer well clear of this Company. Over promised, under delivered and guaranteed way to turn any special occasion into a disaster.”

Helpful Report

Posted 1 month ago

Dear Chris, thank you for taking the time to provide us with your feedback regarding your recent experience with 123 Flowers. We appreciate your honesty and apologise for the disappointing service you received. We are truly sorry that your flowers arrived a day late, especially on such a special occasion as Mother's Day, and we understand how this could have ruined the surprise you had planned. We also apologise for the poor condition of the flowers upon arrival. It is certainly not the standard we strive to uphold. Regarding the chocolates, we apologise if they did not meet your expectations in terms of quality and value. We will take this feedback into consideration when reviewing our product offerings. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Once again, we apologise for the disappointment you experienced and thank you for bringing these issues to our attention. Best regards, Customer Support at 123 Flowers

Posted 4 weeks ago

“I would give zero stars if I could. It is the second time I order from your Website. The arrangements on the website look nothing like what’s actually delivered. I was so embarrassed of the arrangement my aunt received from me today. It looks like a 4 year old put it together. Horrible experience. The flowers look like they have been laying for weeks. Just awful!!!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We greatly appreciate your honest review and we apologise for the disappointing arrangement that was delivered to your aunt. We understand how important it is for the flowers to match the beautiful arrangements displayed on our website, and we are truly sorry that this was not the case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 4 weeks ago

“DO NOT USE THIS COMPANY BY ANY MEANS, THEY ARE A COMPLETE WASTE OF TIME AND MONEY, THERE CUSTOMER SERVICE IS SARCASTIC AND THEY DO NOT GIVE A DAMN. STEER CLEAR!!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding your recent experience with 123 Flowers. We truly appreciate your honesty and apologise for any inconvenience you may have faced. We're sorry to hear about the issues you encountered, and we understand how frustrating it can be to receive less-than-satisfactory customer service. Our team strives to provide the highest level of assistance, and we sincerely apologise if this was not reflected in your interaction. As your order was placed after our 10 pm cut-off, the date you wanted wasn't available. I do apologise. Warm regards, Ellie

Posted 1 month ago

“123-Flowers ⭐ Sorry I'm having to share this way as they don't seem to have reviews on their page - I wonder why that is!! ⭐ Absolutely atrocious bouquet of flowers were delivered - I paid extra for a 'large' bunch, the recipient received a bouquet containing less than 10 flowers/stems. I also paid for the order to contain a birthday cake and a balloon (to which you would assume anyone with half a brain would comprehend that this order was for someone's birthday).... Nope, they sent a valentine's balloon that must have been left over stock from valentines day! I contacted 123flowers via telephone who advised they needed photographs of the bouquet sending in order to 'raise a ticket' - email sent in and email received back with excuses over the balloon and that there was an error with the making of the bouquet from the florist/supplier. They offered to send a new bouquet to the specifications of what I ordered - I agreed of course as I had paid a decent amount of money for this order. They processed the replacement order and advised me of a delivery date that was a date that had already passed so I had to get in contact once more to bring to light that this date had already passed and got them to confirm the correct delivery date which would now be 2 days after the recipients birthday!! Recipient received the second 'replacement' bouquet and although a step up from what was originally received it is in no way the product you see online - the online product that is shown alongside the description of the bouquet advises that 'pictured is a medium sized bouquet', which looks like a decent sized bouquet with more than 20 flowers/stems present so therefore paying extra for a large bouquet you would expect to receive a bouquet bigger than the one advertised stated to be medium! But the replacement bouquet received has a measly 15 flowers/stems or so. TOTAL CASE OF MISS-SELLING AND FALSE ADVERTISING. For a family member to think I had chosen to send such a horrendous bouquet has been extremely embarrassing for me and the gift was the laughing stock of the day! Avoid like the plague - I would never ever use 123-flowers.co.uk or any business associated with them again. Attached are pictures of what they are advertising online and then the first embarrassment received, followed by the replacement embarrassment!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide your feedback about your experience with 123 Flowers last year. We truly appreciate your honesty and apologise for the disappointment caused by the subpar bouquet and incorrect items in your order. We understand your frustration with the size and quality of the bouquet you received. It is not acceptable for our customers to receive anything less than what they have paid for. We are also sorry for the mix-up with the balloon, and we should have ensured that it was appropriate for the recipient's birthday. We apologise for any inconvenience caused by the request for photographs and the initial delay in delivering the replacement bouquet. This was not the level of service we strive to provide. We deeply regret that the replacement bouquet did not meet your expectations either. Once again, thank you for bringing these issues to our attention. We value your feedback and will use it to make the necessary improvements to our products and services. Warm regards, 123 Flowers Customer Service Team

Posted 1 month ago

“Poor quality items Poor after sales Fraudulent marketing Found chocolates in basket even tho not ordered”

Helpful Report

Posted 2 months ago

Hello Chris, thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 month ago

“Not as described. Size large is actually half the size of their size medium on their website. AVOID AT ALL COSTS. Absolutel Con.Job company”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I can see you have been in contact with our customer support team. We hope this can be resolved. Kind regards, Tom.

Posted 1 month ago

“Poor after sales service poor quality chocolates and poor blooms”

Helpful Report

Posted 2 months ago

Hello Pam, thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 1 month ago

“Absolutely awful. How can you advertise these flowers for £40 initially, even £25 is way too much. The flowers arrived, some of them looked almost dead and some completely closed. I have never seen such a discrepancy between an online photo and the reality...even not the Big Mac! Real scam”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 1 month ago

“They sent me the wrong flowers and claimed they have the right to substitute for different ones. The substitute however are a different colour and there are less flowers than shown. If you want to order flowers avoid at all costs as you will not receive what you ordered and then the customer service will claim they look so different.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide feedback on your experience with 123 Flowers. We truly appreciate customers like you who offer valuable insights to help us improve our services. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I will pass your feedback on to the appropriate team. Warm regards, Tom

Posted 3 months ago

“After seeing photos of their "medium" bouquet online, my wife ordered a "large" bouquet as a Thank You gift. The "medium" bouquet advertised in photos on their site was huge and had around 14 stems. The "large" bouquet the person received was measly and only had around 6-7 stems from what I can see in her photos. So all this is clearly false advertising! Complained to the customer service - their only answer was - as your wife placed the order, we don't care what you say and won't even talk to you... Asked for this matter to be escalated up the chain or given details how I can escalate it - both requests declined by same customer service representative. So now reported them to Citizens Advice, who in turn will contact Trading Standards! By the number of 1star reviews they have - they clearly don't care about customers. If the scammed you as well - don't be silent, prevent others being scammed and send evidence to Citizens Advice/Trading Standards so they are forced either to stop this fraud or stop business altogether! P.s this is a copy from another review site as I did not want to write the same long thing again. P.s. 1 photo is of "medium" advertised bqt, the other one is the "large" one recieved.”

Helpful Report

Posted 4 months ago

Mareks -- thank you so much for this detailed review and feedback of 123 Flowers. It is very disappointing to hear that the bouquet your wife ordered was too small for the ‘large’ size she ordered, and the customer service refused to help. Due to GDPR, we can only discuss this order with the recipient or customer on the account. I am very sorry for this.

Posted 4 months ago

“Absolutely awful. Late cheqp rubbish and massively overpriced. Shame on 123flowers.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience with us here at 123 Flowers Roy. We are sorry to hear that you found the delivery to be late, the goods to be of low quality and the prices to be too high. We understand your disappointment. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 5 months ago

“What a disappointment, the best part of £35 for flowers that look like they were picked up from a petrol station and then shoved in a box and posted. I was actually embarrassed when i received a photo from my sister. Thankfully we were able to laugh about it and she appreciated the gesture.”

Helpful Report

Posted 6 months ago

Thank you so much for your feedback, Kempy. We really appreciate you taking the time to share your experience with us. We are so sorry to hear about the quality of the flowers you ordered. I can see that our customer service team are awaiting your reply to look into this further for you.

Posted 6 months ago

“Trustpilot reviews Looks like you’re in the United Kingdom. Go to the British Trustpilot site Review of 123 Flowers Your review is pending.Read more Lorraine Snelling 0 reviews GB Rated 1 out of 5 stars I ordered the puruvien lillies an roses… I ordered the puruvien lillies an roses the picture was lovely but what s Arrived was sadly missing many flowers all that arrived was 4 roses a 1 lily stem for £33. 99 I expected more flowers I emailed as the friend I sent them to sent me a photo and said the flowers did not look good , I ordered a large bouquet. 123 flowers replied to say they had made a mistake and sent the wrong size and would refund me £5.00 which I declined as it was there error so after several emails they agreed to send another bouquet, the second bouquet arrived ( worse than the first ) but as my friend had received and opened the delivery the roses head had already dropped and the other flower were passed there best , again I emailed and sent photos but they said they could see no issues with the flowers , ( wish I could attach photos ) several emails back and forth they said they would refund me £10 . They even tried to tell me what to do to the roses, how patronising!!! It was to late to save those roses !! Very bad customer service . DO NOT USE , C very embarrassing for me not just once but twice caused me stress and anxiety . Several emails saying the same terrible company flowers on profile picture”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide us with feedback on your experience with 123 Flowers, Lorraine. We are sorry that you did not receive the arrangement that you expected, and that our customer service have been less than satisfactory in this instance. We strive to provide the best possible service to all our customers and we truly apologize that this has not been met in this situation. We are grateful for your honest feedback and we will use this to improve our service in the future. We hope that you will continue to use 123 Flowers, and that we can improve your overall experience. Thank you once again for taking the time to provide your valuable feedback.

Posted 7 months ago

“They sported a holiday. I ordered flowers on 26.08 for 29.08. The flowers did not arrive.”

Helpful Report

Posted 7 months ago

Thank you so much for your feedback, Volodymyr. We truly appreciate that you took the time to let us know about your experience. We apologize that the flowers you ordered on the 26th of August did not arrive for the 29th. We are very sorry for this inconvenience. I can see that your order is due to be delivered today. Warm regards, Tom

Posted 7 months ago

“I ordered flowers on 14 August to be delivered to my daughter for her birthday on 22nd August. They’ve still not arrived. I now want a refund but am still being given the runaround. I will never use this company again.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Norma. We apologize for what happened with the order on 14 August for delivery on the 22nd of August. We understand how inconvenient this must have been and want to sincerely apologize for the disappointment this caused. I have located our order and can see that this has since been resolved. Best wishes, Katie

Posted 7 months ago

“If there were minus stars i would give -50... They seem to have misconstrued understanding of NEXT day delivery.!!! They will not refund me as I paid for next day delivery . They don't stipulate on their website the royal mail is delivering. IF i had known RM would deliver i would have bypassed the website. No sms received either. No tracking details received in the first instance. DO NOT USE under any circumstances. APPALLING!!!!”

Helpful Report

Posted 8 months ago

Thank you so much, Lillian, for your review. We appreciate you taking the time to let us know your experience. We apologize for any confusion with the Royal Mail delivery option not being stated clearly and that you did not receive any tracking details. I have located your order and can see that this is due to be delivered again today. If there are any issues with the quality of the flowers upon arrival, please forward us some photos and we would be happy to look into this further for you. Best wishes, Katie

Posted 8 months ago

“very bad service royal mail in error failed to deliver the flowers due today for my daughters bday. 123 flowers have said i cannot receive a refund. i have attempted delivery for monday, but unlikely i will be home, and my daughters bday is today! I need my refund, this is royal mails error not mine! complete swindlers”

Helpful Report

Posted 8 months ago

Thank you for bringing this issue to our attention and taking the time to write about your experience. We are sorry to hear that you were not able to receive the flowers for your daughter's birthday. We understand that this is extremely frustrating and we apologize for the inconvenience. We would like to let you know that we have raised the failed delivery with our Dispatch Manager. Once again, thank you for giving us your feedback.

Posted 8 months ago

123 Flowers is rated 4.7 based on 12,800 reviews