123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.64

4.6 Rating 13,110 Reviews

93 %

of reviewers recommend 123 Flowers

4.6

Based on 13,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 24th April 2025

123 Flowers 5 star review on 17th April 2025

754

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would never order from thus site again. What i ordered from the photos on website to what my friend actually received is vastly different. I am so disappointed”

Helpful Report

Posted 17 minutes ago

“I do not recommend this seller under any circumstances. I placed my order over a week ago, and only today – just one day before the expected delivery – I received a message saying they are unable to fulfil it. Now I have to wait 2–3 working days for a refund. Absolutely unacceptable. This matter will be reported to a manager.”

Helpful Report

Posted 9 hours ago

Hello Kamil, Thank you for bringing this to our attention. We're very sorry to hear about the issues you've encountered with your order. We understand that receiving unexpected updates can be frustrating, and we sincerely apologise for any inconvenience this has caused. Unfortunately, as it was an international product selected for a UK delivery, we couldn't fulfil this. However, we could send a different bouquet. I am sorry for the short notice and I will feed this back to our team. Warm regards, Rosie

Posted 7 hours ago

“Very disappointed in the bouquet I received, well can’t say it was a bouquet was a few roses I could have got them from a supermarket will definitely NOT be using these again”

Helpful Report

Posted 1 day ago

Hello Yana, Thank you for sharing your experience with us. We’re truly sorry to hear that the bouquet did not meet your expectations. We strive to ensure our arrangements are beautiful and memorable, and we regret that we missed the mark for you this time. Please could you send us some images of the bouquet, including a birds-eye view, to enquiries@123-flowers.co.uk with your order details. Warm regards, Katie

Posted 10 hours ago

“Sincerely dissatisfied. I ordered a medium bunch got the equivalent of a few sprigs. Waste of money. Will not be returning.”

Helpful Report

Posted 3 days ago

Hello Louisa, Thank you for taking the time to share your experience. We’re truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it can be when an order doesn’t match what you anticipated, and we appreciate your feedback. I have reached out via email. Warm regards, Ellie

Posted 1 day ago

“As the intended recipient never received the flowers I do not think much of the service absolute rubbish”

Helpful Report

Posted 3 days ago

Hello, Thank you for your review, and I’m truly sorry to hear that the intended recipient did not receive their flowers. We understand how crucial it is for special moments to be celebrated with thoughtful gestures, and we regret that we fell short in this instance. I can see that our customer service team did ask for you to confirm the delivery details, so we can look into this for you. Warm regards, Katie

Posted 1 day ago

“Delivered on time. Flowers were not as photo, very few flowers and the one rose had broken stem. I would not use again.”

Helpful Report

Posted 3 days ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear that the flowers did not meet your expectations and that one of the stems was damaged. We understand how important it is for the flowers to be in perfect condition upon delivery, and we regret that this was not the case for you. Warm regards, Katie

Posted 1 day ago

“Really disappointed , if this was the large size I hate to think what the standard size would be . Ordered 2 bouquets not impressed with either”

Helpful Report

Posted 4 days ago

Hello Jan, Thank you for your feedback, and we're truly sorry to hear that you were disappointed with both bouquets — especially regarding the sizing and overall impression. We understand how important it is for our products to meet expectations, and we're sorry that we let you down on this occasion. Your comments have been shared with our floristry and packing teams so we can review and improve our sizing consistency. Please could you reach out to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Please also include some images of the bouquet. Best wishes, Katie

Posted 1 day ago

“Absolutely shocking service- flowers delivered 2 days late with no explanation or communication- automated response from customer services. Extremely disappointed”

Helpful Report

Posted 4 days ago

Hello, I’m sorry to hear about your experience with the late delivery and lack of communication. This is not the level of service we strive to provide, and I understand how disappointing this must have been for you. We genuinely care about the satisfaction of our customers, and your feedback highlights areas that need our attention. Warm regards, Katie

Posted 2 days ago

“My order was for flowers to France. They arrived 2 days later than the three days "gap" I was requested to wait from the requested delivery date. When they were delivered they were dead and squashed, the box they were in, hardly in one piece. When I complained and asked for a refund the person on "chat" tried every way to make me take credit, in the end they gave me a refund but not before I had been very insistent. Further I asked for compensation for my Aunt's disappointment and upset; perhaps a replacement bouquet, free of charge? That was a firm no! They really couldn't care less. They have no interest in the human experience of their customers only the transactional.”

Helpful Report

Posted 1 week ago

Hello Christina, Thank you for taking the time to share your feedback. We're very sorry to hear about the condition in which your order arrived, as well as the delay in delivery to France. This is certainly not the experience we aim to provide, and we understand how upsetting this must have been — especially when sending a thoughtful gift to a loved one. We also regret that your concerns weren’t handled with the care and understanding you expected. While our policy does include offering credit in some situations, we recognise the importance of being flexible and empathetic, particularly when things go wrong. Warm regards, Katie

Posted 1 week ago

“Lasted 3 days and all but 1 flower dies get better quality from discounted ilse in supermarkets or local market not happy at all”

Helpful Report

Posted 2 weeks ago

Hello Peter, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers did not last as long as you expected. We always aim to provide quality blooms, and I understand how disappointing it is when they do not meet your expectations. If not done already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, 123 Flowers

Posted 2 weeks ago

“I had a voucher which was included in a bouquet from my son, pleased with the flowers but the voucher for 7.50 would not work no matter how many times I put the code in 🥴”

Helpful Report

Posted 2 weeks ago

Hello Fran, Thank you for your feedback. I’m sorry to hear you had trouble with the voucher. It’s great to know you were pleased with the flowers, but I understand how frustrating it can be when a code doesn’t work as expected. If you could reach out to our customer service team at enquiries@123-flowers.co.uk, we would be happy to assist you further. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“What I ordered vs what was received was terrible. Flowers missing, not where near the quantity what was pictured even though I upgraded to the bunch that was pictured. The flowers received were good quality but the quantity was disgusting! I emailed and reached out and was told basically there was nothing wrong with the flowers and they will not do anything. Very disappointed customer!!”

Helpful Report

Posted 2 weeks ago

Hello Becky, Thank you for your review. I'm genuinely sorry to hear about your experience with the flowers. We strive to provide our customers with exactly what they expect, and it's disappointing when that commitment isn't met. I understand your frustration regarding the quantity and the response you received. Your feedback is important to us, and we are constantly working to improve. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“Delivered completely different bouquet as advertised. Avoid them. That is a joke. Small picture is what was ordered and big one what been received. They said all is correct.”

Helpful Report

Posted 2 weeks ago

Hello Edyta, Thank you for your review. I’m very sorry to hear about your disappointment with the bouquet you received. We understand how important it is for our customers to get exactly what they ordered, and it’s frustrating when that does not happen. Please note that image shown online is a medium size, as stated in the description. As you ordered a standard size, there are fewer stems in this. Warm regards, Katie

Posted 2 weeks ago

“Delivered completely different bouquet as advertised. Avoid them. That is a joke. Small picture is what was ordered and big one what been received. They said all is correct.”

Helpful Report

Posted 2 weeks ago

“Flowers didn't turn up on day promised. Very angry, very poor service.”

Helpful Report

Posted 3 weeks ago

Hello Nick, Thank you for your review. I'm truly sorry to hear that the flowers did not arrive as promised. We understand that timely delivery is crucial and it must be very frustrating for you. This certainly isn’t the level of service we strive to provide. Your feedback is important to us, and we will be looking into this matter further to ensure it doesn’t happen again. Warm regards, Katie

Posted 3 weeks ago

“Had flowers delivered off a friend and there were loads of heads off the flowers. They did not look like the photo on the site. Waste of money and when my friend contacted them they said wait till they open. Funny they won’t let me upload the photos of the pathetic flowers that were sent See photos even if the remains few open they not going to fill the vase.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience with us. I’m really sorry to hear that the flowers received were not up to your expectations and that they didn't resemble what you saw online. It’s incredibly important to us that our customers are satisfied with their orders, and I apologise for any disappointment this has caused. We appreciate your feedback, and while we understand your frustration, please know we’re always looking for ways to improve our service. Warm regards, Katie

Posted 3 weeks ago

“I placed an order for an upgraded bouquet from £24.99 to £29.99 to say I was disappointed is an understatement it had a total if 5 roses in it so not worth the money so sadly I will not be using this service again and certainly won’t be recommending it either do t waste your money”

Helpful Report

Posted 3 weeks ago

Hello Deborah, Thank you for taking the time to leave a review. We completely understand how disheartening it is when something doesn’t meet expectations—especially when it's meant to be a thoughtful gesture. Our upgraded bouquets are designed to include a larger selection of stems and added value, and we're sorry if this wasn’t reflected in what you received. This certainly isn’t the experience we aim to deliver. Warm regards, Rosie

Posted 3 weeks ago

“Give this company a wide berth! Terrible flowers, terrible customer service. Ordered £30 flowers, shown what was received to a local florist, she said £12-14 worth of flowers at best. Don't waste your money. I will be contacting my bank!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear about your dissatisfaction with the flowers you received and our customer service. It's clear that we did not meet your expectations, and I sincerely apologise for that experience. Warm regards, Katie

Posted 3 weeks ago

“Absolutely flowers even when they tried to rectify the first bunch after constant email of complaints and photos of the flowers. They were shameful 😔”

Helpful Report

Posted 3 weeks ago

Hello Jen, Thank you for your review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. We genuinely appreciate your feedback and will take it on board as we continue working to improve our service. Best wishes, Katie

Posted 3 weeks ago

“I paid the extra £2.95 for next day delivery, they arrived 3 days later, told me it isn't guaranteed, even though free standard delivery states 1-2 working days. The flowers that arrived were not like the picture at all, I upgraded to a medium bouquet and paid £30 for a paltry looking amount of flower, when I sent the pic they said yes they are correct for a medium bunch flowers! Do not use, they just scam you and aren't interested in putting right at all. See pics to see what I ordered and what arrived!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating delivery delays and unmet expectations can be, especially when sending flowers for a special occasion. While our next-day delivery service aims to arrive promptly, it is not guaranteed due to courier limitations, which we do try to communicate clearly at checkout. That said, we appreciate that a delay of three days is far from ideal and sincerely apologise for the inconvenience. Regarding the bouquet, we’re sorry it didn’t meet your expectations. Our florists follow a recipe for each bouquet size using seasonal flowers, which can sometimes result in natural variation. However, your feedback is important, and we’ll use it to review how clearly we present bouquet sizing and imagery on our website. We’re disappointed to hear you felt we weren't interested in resolving the issue — this is never our intention and we will use this feedback to continue to improve our service going forward. Warm regards, Katie

Posted 3 weeks ago

123 Flowers is rated 4.6 based on 13,110 reviews