123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,518 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered the "Fabulous Freesia" bouquet for £36.99 expecting the lush, vibrant, high-density arrangement pictured on the 123Flowers website. What actually arrived was a massive disappointment. The bouquet delivered was extremely sparse, with vastly fewer active stems than advertised. Several of the freesias were already droopy and wilted right out of the box. When I raised a formal complaint with side-by-side photo evidence, their team brushed it off with this unbelievable response: "After carefully reviewing the images with our florist manager, they’ve confirmed that the bouquet appears to be of good quality and matches the size ordered. That said, we absolutely understand that fresh flowers can sometimes appear slightly different on arrival, especially before they've had time to fully open and bloom." The image is of the flowers a week later and all feeding and watering instructions were followed. Claiming a sparse, half-empty bunch of flowers "matches the size ordered" and that unopened blooms will somehow double the actual stem count is pure nonsense. Appalling product quality, misleading advertising, and customer service that relies on template brush-offs. AVOID at all costs.”

Helpful Report

Posted 4 hours ago

“Disappointed! Very disappaointed! Bouquet ordered on Tuesday for next day delivery. The website took payment for next day delivery rate and showed next day as the delivery date. When queried, I was told that I missed the cut off-by 3 minutes! The flowers took THREE days to arrive. No refund of the premium delivery rate and the flowers definitely were underwhelming and did not match the photo on the website. Will be seeking further advice as the company will not refund anything.”

Helpful Report

Posted 4 days ago

Hello, We’re really sorry to hear about the delay and that the bouquet did not match what was shown online. That isn’t what we expect for a delivery you paid extra for, and your frustration is understandable. I can see you have been in contact with our customer support team, and this has now been resolved. Kind regards, Team 123 Flowers

Posted 1 day ago

“I would like to give a 0 rating but it doesn't seem to let me do that. I ordered 'Colour Flash' from 123 Flowers for my sister's birthday but what was sent (in a 123 Flowers box with a 123 Flowers gift card and the words I put in my order for Colour Flash) were flowers called 'Bronze Allure' which only appear on the Prestige Flowers website (owned by the same company as 123 Flowers). They are also not very fresh and one stem short but I don't like them anyway. 123 Flowers are refusing to do anything about it, saying that they're not their flowers and so they can't do anything about it until I send a photo of the flowers they sent!”

Helpful Report

Posted 1 week ago

Hello, We’re really sorry to hear about the mix-up with your and the quality issues you described. That isn’t what we expect for a birthday bouquet, and it’s understandable you’re frustrated. I can see you are now in cotnact with our customer support team and a resolution has been offered. Kind regards, Team 123 Flowers

Posted 1 week ago

“Very poor service! As you can see in the two images, what was received is nothing like the image shown online. I even paid for the largest option so I dread to think what the standard looks like! Customer service was useless and just pushed me off.”

Helpful Report

Posted 2 weeks ago

Hello M, We’re really sorry to hear that what you received didn’t match the image and that you felt the customer service was unhelpful. That’s not the experience we want for our customers. After further investigation, I can see our customer support team advised you correctly. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“I wouldn’t recommend this supplier at all, ordered a Fields of Gold bouquet of Sunflowers. The website suggests 7 stems in a standard bouquet, my boss received 3. Very poor and terrible value. I will actively not recommend.”

Helpful Report

Posted 2 weeks ago

Hello Suzanne, We’re really sorry to hear that the bouquet you received didn’t match the expected stem count and that you’re unhappy with the value. That’s not what we want for our customers. A member of our reviews team has now reached out directly. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Looks nothing like the pictures they advertise and very poor quality! scam!”

Helpful Report

Posted 3 weeks ago

Hello Shak, We’re really sorry to hear you weren’t happy with the flowers and that they didn’t match the pictures. That’s not what we want for our customers. I can see you have not directly contacted our customer support team. We have reached out to resolve this. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Have not turned up. Fuming! If they dont turn up today which at 17.20 is highly unlikely I want a full refund”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Rosie

Posted 3 weeks ago

“Delivery said attempted at 9.30pm when person was at home. So not delivered. Been in a post office van all day and now saying will deliver next day. Flowers won’t survive in a hot van for 2 days. I called and asked to resend fresh and they refused saying need to be delivered today. I used Interflora instead for delivery today. Never would I use this company again. Customer service were useless.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re truly sorry to hear of your disappointment regarding the delivery of your order. After reviewing the tracking information, we can see that a delivery was attempted; however, there was no response at the address. Please note that we do rely on the recipient being available to accept the delivery. If the bouquet arrives in poor condition, we would be more than happy to investigate further. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Stay away! The customer service is terrible. You get a different story every time. I was even told that if I pick a specific delivery day, delivering the flowers three days later still falls within their delivery window... They claimed they aren't actually responsible for delivery because it's usually handled by Royal Mail. One day I was assured the flowers would arrive exactly on the chosen date, but when they didn't (and I should mention I placed the order four days in advance), I was told that not all shipments arrive on time. I don't know how this company stays in business, or how the people working there aren't ashamed to lie as part of the job... It's a nightmare. I won't even mention the flowers themselves—it's not worth the time.”

Helpful Report

Posted 4 weeks ago

Hello Liliana, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control that can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Rosie

Posted 4 weeks ago

“I would not recommend this company based on both the quality of the flowers and the way they handled my complaint. My partner who is in America ordered a standard bouquet as a surprise for my birthday. I completely understood that the standard bouquet would contain fewer stems than the larger options and therefore wouldn’t be identical to the promotional image on the website. However, it should still resemble the advertised bouquet in terms of its overall appearance, flower selection and quality. Unfortunately, what arrived bore very little resemblance to what was advertised. I’ll be uploading a comparison photo so people can judge for themselves. The bouquet consisted of only six flower stems surrounded by a large amount of foliage. Several of the flowers were already deteriorating when they arrived, with petals falling off and very little life left in them. The arrangement looked rushed and poorly presented, and there was even a random wooden dowel sticking out of the bouquet for no apparent reason. I’ve genuinely seen better bouquets in supermarkets and petrol stations for a fraction of the price. I contacted customer services and supplied photographs, but instead of addressing the condition of the flowers or the poor presentation, I repeatedly received the same response stating that there were “no quality issues” because I had received the correct size. My complaint was never about the size—it was about the quality of the product I received. I was offered a 50% voucher, which I declined because I had no confidence in ordering from the company again. I requested a refund, but this was refused. I then asked for the matter to be escalated and requested details of their formal complaints procedure, after which they stopped responding altogether. It’s especially disappointing because this was a thoughtful gift from my partner overseas, and I know he would have been upset to see what was actually delivered. If you’re looking to order flowers online, I’d suggest sticking with more established companies such as Interflora, Bloom & Wild or Marks & Spencer. In my experience, they provide fresh, professionally presented flowers and a far better overall service. Unfortunately, both the bouquet itself and the way my complaint was handled fell well below what I would expect from a professional florist.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the quality of the bouquet and the way your complaint was handled. This is not the experience we want for our customers, and we understand why you’re disappointed, especially given the circumstances. If you haven’t already, please get in touch with our Customer Support team with your order details and the photos you mentioned so we can review your case and respond accordingly. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Flowers not delivered on requested date and when they were delivered they were just thrown over the fence as the recipient was not in”

Helpful Report

Posted 1 month ago

Hello Margaret, We’re really sorry to hear about this experience and the disappointment it has caused. As our items are sent via a courier service, there can occasionally be delays during transit, particularly with international deliveries. We understand how important timely delivery is, especially for a gift, and we’re sorry for any inconvenience this may have caused. As we use a third-party courier, we’re unable to provide specific delivery instructions. If the recipient is not available, the courier will decide the best option at the time, which may include leaving the parcel in a safe place, with a neighbour, or leaving a card with details for re-delivery or collection from a local depot. However, we do expect all deliveries to be handled with care, and so we apologise for any disappointment caused by the way your item was delivered and will be certain to pass your feedback on for internal review to assist in improving our service. Kind regards, Team 123 Flowers

Posted 1 month ago

“Not what I expected my friend to receive. Very disappointing. Paid £22 for a tiny few compared to website photo”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear that you were disappointed with your order. This is certainly not the experience we want for our customers. We understand how important it is for the flowers to match what is shown on our website, especially when sending a gift, and we apologise that the bouquet you received did not meet your expectations in size or presentation. A member of our reviews team has reached out; we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 month ago

“I would leave no stars if I could will never use this website again absolutely nothing like the pictures they provide on their website and you do not get the amount of flowers shown either. Very disappointed, don't waste your money with this website”

Helpful Report

Posted 1 month ago

Hello Lisa, We’re sorry to hear that your experience didn’t meet your expectations and that the flowers didn’t resemble what you saw on the website. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 1 month ago

“Very disappointed with the flowers I bought for my friend’s birthday. I was really disappointed in what she achieved, it looked nothing like the flowers advertised on line- see comparison pictures. Customer services were not interested in my complaint and said that the flowers were what was expected. Don’t waste your money.”

Helpful Report

Posted 1 month ago

Hello Jac, We’re sorry to hear the flowers didn’t meet expectations and that you were disappointed with the result. We’ll take your feedback seriously and review what happened, including the interaction with customer service. Kind regards, Team 123 Flowers

Posted 1 month ago

“I will actually put a Zero starts but it doesn't allow me. The flower received didn't look at all like the picture what was really disappointing and more cos they were sent as a present so was so sad to see the picture of what was sent been so horrible and poor. Due to this I will not buy again or recommend your website for flowers delivery. You can clearly see the 1st picture (flowers received) don't look at all like the ones on the order (2nd picture) and it has only 3 flowers when in the description say is much more.”

Helpful Report

Posted 1 month ago

Hello Is, We’re sorry to hear the flowers didn’t resemble the picture and that it was disappointing, especially as they were sent as a present. That isn’t the experience we aim for. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 1 month ago

“Flowers looked nothing like the picture and customer service not interested in my complaint”

Helpful Report

Posted 1 month ago

Hello, We’re sorry to hear the flowers didn’t match the picture and you felt the customer service wasn’t interested. That isn’t the experience we aim for. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 1 month ago

“Was not happy at all with the flowers I received they were limp and not fresh I had got them for my dad's funeral very disappointed won't be buying any more”

Helpful Report

Posted 1 month ago

Hello Sharon, We’re very sorry to hear the flowers arrived limp and not fresh, especially given it was for your dad’s funeral. That isn’t the experience we aim for, and we understand how disappointing this must have felt. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 1 month ago

“Wouldn’t even give this company 1star only I had to to be able to write this post. Do not waste your money on flowers from them. I ordered flowers for my friends 40th birthday. Not only were they two days late but they arrived half dead and looking nothing like the photograph. These flowers are £60.00, I have emailed and sent photographs of how they look in the packaging and out of the packaging and according to the company they are perfectly fine.. I will attach photographs so you can see for yourself the sight my friend was sent. I was embarrassed to say the least 😡😡😡”

Helpful Report

Posted 1 month ago

Hello Susan, We’re very sorry to hear your friend’s bouquet arrived late and did not match the photo. That’s not the experience we aim for, and we understand how disappointing this must have been. We’ll take your feedback seriously and review what happened with the order and photos you’ve shared. A member of our reviews team has now reached out. Team 123 Flowers

Posted 1 month ago

“Good morning 123 flowers Frankly I was utterly embarrassed when I saw the photo my friend sent me this morning of the flowers your company delivered. They looked like something from the Tesco mark down bin, and absolutely bore no relation to the picture on your company's website. I'll continue with my reviews on other pages so at least others get a more accurate idea of what to not expect.”

Helpful Report

Posted 1 month ago

Hello Ann, We’re very sorry to hear that the delivery photo didn’t meet your expectations and that the arrangement didn’t resemble what you saw on our website. After further investigation, I can see that you have contacted our customer support team, and they have advised you correctly. Kind regards, Team 123 Flowers

Posted 1 month ago

“Absolutely gutted. I ordered the ‘florist choice’ bouquet for my mum’s birthday and what I’ve received isn’t remotely close to the bouquets advertised in the image.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Tom

Posted 1 month ago

123 Flowers is rated 4.6 based on 13,518 reviews