123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,518 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Some of the flowers were already dead and nowhere near as good as the ones I ordered last time from another flower delivery firm. My friend who I sent the flowers to is very poorly and was feeling quite down so I thought a few nice flowers would cheer her up, so you can see why I am so disappointed. I will definately think twice about ordering flowers from 123. Christine Jude”

Helpful Report

Posted 1 month ago

Hello Christine, We’re very sorry to hear that some of the flowers weren’t up to the standard you expected and that your friend isn’t well. This isn’t the experience we want to provide, and we understand your disappointment. If you’d like us to look into this further, please contact our support team. Kind regards, Team 123 Flowers

Posted 1 month ago

“I ordered these for a neighbour. I was quite disappointed in the amount of flowers in the bouquet that I sent. Although fresh and in bud, not what I expected at all. The delivery was great..no problem. Very sparse for the price”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear the bouquet didn’t meet your expectations and that you feel it was sparse for the price. While the delivery was smooth, this isn’t what we aim to provide. I can see you have been in contact with our customer support team and this has now been resolved. Kind regards, Team 123 Flowers

Posted 2 months ago

“I ordered pink meadow and paid for large bouquet...and receied florist choice..very dissappointed in this ..having used 123 before with no issues...photos given ror comparrison...reached out to 123. To be told it can sometimes be different ...i feel the quaility and quantity does not match...such a shame...not happy at all..”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear that the Pink Meadow bouquet you ordered didn’t arrive as expected and that you believed you received a florist’s choice instead. After further investigation, we can confirm there was an error in our customer support communication. The correct bouquet was delivered, including the same flowers as shown in the image. Please remove the wrapping and follow the care guide as instructed to allow the bouquet to present as intended. Kind regards, Team 123 Flowers

Posted 2 months ago

“The flowers did not delivered to the recipient and money waster. Due to the automated system used, customer needs to be diligent. The First line and postcode was correct but it did not delivered due to confusion. Sadly I will not use this company again. Refused to refund or offer to deliver again. £10 was offered to use online for next delivery as inconvenience occur. That is encouraging more spending. Customer services highlight that it's the customer responsibility but if the system use is not user friendly, it is not entirely the customer fault.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear the flowers didn’t reach the recipient and for the frustration you experienced with our system. This isn’t the standard we aim for, and we understand how disappointing this must have been. Thank you for bringing this to our attention. We’ll use this to improve the booking flow and reduce the chance of confusion in the future. Kind regards, Team 123 Flowers

Posted 4 months ago

“Broken lily, snapped stems of the little white flowers. Didn't arrive in any water. Felt sad for the person gifting them to me.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your lily arrived broken and without water. This isn’t what we want for our customers. Kind regards, Team 123 Flowers

Posted 4 months ago

“Bit disappointed by the bouquet sent to my sister in law, as looked nothing like the pic on site I chose the Pink Meadow, in the medium, and even my sister in law was happy with them I feel let down..🙁”

Helpful Report

Posted 4 months ago

Hello, We’re sorry to hear the Pink Meadow bouquet didn’t meet your expectations and didn’t resemble the photo. We understand how disappointing this can be. After further investigation, I can see you selected our florist choice bouquet. We apologise for any confusion. Kind regards, Team 123 Flowers

Posted 4 months ago

“The order arrived on time, but the flowers received were nothing like the ones ordered. See photos - First pic is what I ordered, second pic is what was delivered.”

Helpful Report

Posted 8 months ago

Hello Janet, We’re very sorry to hear the flowers you received weren’t what you ordered. That isn’t what we aim for, and we’d like to make this right. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Warm regards, Team 123 Flowers

Posted 8 months ago

“Disappointed with the amount of stems and one was broken. I emailed my complaint and was asked to take a Birds Eye view of them which I wasn’t willing to do as it meant my friend who received them had to take another photo making it awkward.”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear that your experience didn’t meet your expectations, especially regarding the broken stem and the amount of flowers. We understand how frustrating that can be and appreciate you bringing it to our attention. Your feedback is invaluable as we strive to improve our service. As noted on our website, the bouquet shown is the medium size. Since you purchased the standard size, it contains fewer stems, which is reflected in the overall appearance. Best wishes, Katie

Posted 1 year ago

“Thanks for the excellent service and prompt delivery once again having used you before and never been disappointed continue the good work”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our service once again. Your continued support means a lot to us, and we’re committed to maintaining our standards. Warm wishes, 123 Flowers

Posted 1 year ago

“Technically delivered but not received. Dumped at the door but by the time he got home from work his gift was gone. Sadly at this point 123 don't offer us a signed for delivery service”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding the delivery of your order. We're truly sorry to hear that it was left unattended and unfortunately went missing. We understand how disappointing this must be, especially when it was meant to be a thoughtful gift. Your comments are important to us, and we're continuously working to improve our service. If you have any further concerns, please feel free to reach out to us. Warm regards, Rosie

Posted 1 year ago

“Ordered sunflowers and an add on of forget me knot sweets as my daughters son would have been 3 years old today , flowers arrived but no add on which was the poignant gift ....”

Helpful Report

Posted 1 year ago

Hello Stella, Thank you for sharing your experience with us. We’re truly sorry to hear that the add-on didn’t arrive as intended, especially during such a meaningful time. I can see that there were 'Forget-Me-Not seed balls' on the order, but no sweets. If the seeds were not received, please could you reach out to enquiries@123-flowers.co.uk with your order number and 'REVIEW'. Your feedback is invaluable as we work to improve our service. Warm wishes, Katie

Posted 1 year ago

“Slightly disappointed by the size of the plant in the gift set, compared to the picture. No email was sent to advise it was on its way or being delivered however it was delivered the next day.”

Helpful Report

Posted 1 year ago

Hello Melissa, Thank you for your feedback! We’re sorry to hear that the size of the plant didn't meet your expectations and that you didn't receive tracking updates. Your feedback is important to us as we strive to improve our service. We appreciate your understanding and hope the gift was still a lovely surprise. Kind regards, 123 Flowers

Posted 1 year ago

“Delivery was as promised. However flowers were very underwhelming. My sister sent me a photo. And didn't look like the photo. I ordered a medium bunch so can't imagine what a small bunch looked like.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear that the flowers you received did not match your expectations or the photo you were shown. We aim to provide an accurate representation of our bouquets, and it's disappointing that we missed the mark this time. Your concerns are important to us as we work to improve our offerings. Best wishes, Rosie

Posted 1 year ago

“Easy to use web site. Not seen the flowers yet as only just ordered them. Shame web site doesn’t seem to accept Apple Pay ?? Had to use an alternative payment. Let’s see if the flowers arrive on time as promised.”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Thank you for your review! We're glad you found our website easy to use. We will look into the issue with Apple Pay, thank you for bringing this to our attention. We hope the flowers arrive on time and that they are enjoyed. Best, The 123 Flowers Team

Posted 1 year ago

“Summary of bill is wrong - it should be 19.99, not 24.99. Please arrange refund. Thanks”

Helpful Report

Posted 1 year ago

Hello Nigel, Thank you for your review. I have checked your order and can see that you added a vase to it which is £4.99. Our customer service team has also responded to your email this morning. I do apologise for any confusion or inconvenience caused. Best wishes, Katie

Posted 1 year ago

“Disappointing Experience. I recently ordered flowers for my wife’s birthday, expecting a beautiful arrangement as shown in the picture. Unfortunately, I was really disappointed. I ordered the medium-sized bouquet, but it didn’t even come close to what was advertised. The arrangement looked much smaller and less vibrant than the one shown online. Given that I paid a premium price, I was expecting something much more impressive. It was a letdown, especially since it was for such an important occasion. I would think twice before ordering again.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that the flower arrangement did not meet your expectations, especially on such a significant occasion as your wife’s birthday. It's always our aim to deliver beautiful blooms that reflect what’s shown on our website. If not done already, please could you send us a birds-eye view image of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Flowers are beautiful but annoyingly arrived a day late”

Helpful Report

Posted 1 year ago

Hello Tracey, Thank you for your feedback. I'm pleased to hear that you found the flowers beautiful, but I'm sorry to learn about the delay in delivery. We understand how disappointing it can be when expectations aren’t met, especially with timing. Your comments are important to us, and we'll use them to improve our delivery process. We hope to serve you better in the future. Best regards, The 123 Flowers Team

Posted 1 year ago

“Just a heads up to anyone who, like me, send flowers for an occasion and then has to change the date (just one hour after ordering) and/or the message. They say that once the delivery note has been issued they cannot change anything. Very strange in this computerised day and age, but there you go. Not a good service move but I hope the flowers are nice. (My friend was having surgery which was suddenly cancelled so i wanted to change the date of delivery)”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. I'm sorry to hear about the challenges you faced with changing the delivery date and message so soon after placing your order. We understand how important it is to accommodate last-minute adjustments, especially for significant occasions. Your feedback is very important to us as we aim to improve our processes. We hope that when your flowers arrive, they bring joy and brighten your friend's day. Best wishes, The 123 Flowers Team

Posted 1 year ago

“Not what I expected, ordered the large size, arrived a day late and looked so much smaller than what I would expect for the large size”

Helpful Report

Posted 1 year ago

Hello Gail, Thank you for your feedback, and I’m sorry to hear that your experience did not meet your expectations. We understand how important it is for the size and timing to match what you ordered. Your concerns are valid, and we appreciate you bringing this to our attention. I will relay this to the appropriate department. Warm regards, Katie

Posted 1 year ago

“Always found 123 flowers to be good quality and have good delivery, however make sure to check your cart as I’ve just had massive trouble trying to order flowers due to it automatically adding £5 pralines to the order without warning (only noticed when the checkout price was massively high). Seems like the website was trying to get me to spend more money without warning. Customer service responded quickly but with no solution that anyone wouldn’t have already done. A delete add on button should be made available on the website due to situations like this.”

Helpful Report

Posted 2 years ago

Hello Tomoaki, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 2 years ago

123 Flowers is rated 4.6 based on 13,518 reviews