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123 Flowers Reviews

4.7 Rating 12,799 Reviews

94 %

of reviewers recommend 123 Flowers

Company Reviews

Product Reviews

4.7

Based on 12,799 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always found 123 flowers to be good quality and have good delivery, however make sure to check your cart as I’ve just had massive trouble trying to order flowers due to it automatically adding £5 pralines to the order without warning (only noticed when the checkout price was massively high). Seems like the website was trying to get me to spend more money without warning. Customer service responded quickly but with no solution that anyone wouldn’t have already done. A delete add on button should be made available on the website due to situations like this.”

Posted 2 months ago

Hello Tomoaki, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 2 months ago

“Good website easy to use”

Posted 2 months ago

Thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We truly appreciate your input and value you as a customer. Once again, thank you for choosing 123 Flowers and for your thoughtful feedback. We truly appreciate your continued support. Warm regards, Katie 123 Flowers Team

Posted 2 months ago

“A nightmare site. Should have taken me a few minutes, but took considerably longer. Pralines, at £4.99, kept being added to my order and I kept restarting the whole process to get rid of them. I had to click the arrow to physically go down list and remove them. Shame on you, if you do this deliberately to get a further sale, hoping customers won't notice.”

Posted 4 months ago

Hello Sheila, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Tom

Posted 4 months ago

“Flowers well wrapped in beautiful box for any occasion , The flowers were beautiful when arrived , I look well after flowers at any time as I love them but unfortunately the roses didn’t last very long had to throw them out within 2 days after delivery , I rate this 3 Stars, tried to send photo but not letting me! ⭐️⭐️⭐️”

Posted 10 months ago

Hello Hazel, Thank you so much for taking the time to review 123 Flowers. We are very sorry to hear that the roses didn't last very long after the bouquet was delivered. This is disappointing to hear and I will feed this back to our Florist Manager. Warm regards, Rosie

Posted 10 months ago

“The app needs looking at as difficult to progress from adding the chocolate screen on iPhone- v frustrating- nearly used another provider.”

Posted 1 year ago

Hello Sonia, Thank you for your review. I will raise this with our development team for this to be looked into. Best wishes Rosie

Posted 1 year ago

“Process was a pain, no free delivery offered for only Saturday. So contacted CS no help, so opted for Friday as it was cheaper just to find out you can change the delivery again at checkout and get free delivery for Saturday (CS stated I had to go for Sunday for free delivery). Started a nightmare gonna have to be special to change my mind”

Posted 1 year ago

Hello Roy, Thank you for taking the time to leave us some feedback. We are very sorry for any frustration or inconvenience caused on this occasion. Warm regards Tom

Posted 1 year ago

“Website is very confusing as you need to untick boxes to make it the price you state ? Free postage ? It doesn't happen ?”

Posted 1 year ago

Hello Tina, thank you for your review. I am very sorry for any disappointment or inconvenience caused while using our services on this occasion. I have located your email and can see that our customer support department has advised further on this. Warm regards Tom

Posted 1 year ago

“Rather difficult to place my order, very frustrating to say the least. I hope the flowers arrive on time ie 1st September.”

Posted 1 year ago

Hello Norma, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by telephone and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 1 year ago

“Ordered a bouquet for my friends birthday including a vase. The flowers were very poor and not many of them and the vase was missing from the delivery. My friend was very disappointed as was I. All I was offered was a £10 voucher £4.99 for the vase. I shall never buy another flower from this company again. I wouldn’t give them any Stars”

Posted 1 year ago

Hello, Thank you for your review, we are sorry to hear the vase was missing on arrival. I have managed to locate your order and we can see that one of our customer support team members and yourself have resolved the issue. Warm regards Tom

Posted 1 year ago

“easy to order and hope they arrive on time”

Posted 1 year ago

Hello, Thank you for your review, we are grateful to hear you found our website easy to place your recent flower order at 123_flowers. Warm regards Katie

Posted 1 year ago

“Quick way to order & luckily it was free delivery, for a change. Tks 123 x”

Posted 2 years ago

“Delivery was good but the flowers look a little old already”

Posted 2 years ago

“It took me a long time to get past the billing part.”

Posted 2 years ago

“complicated too many passwords”

Posted 2 years ago

“Can't speak for the products only the website thus far... I tried to sign in through Facebook, and the Facebook sign-in does not work. I like the site; I like the idea of sending someone flowers. The level of choice of 123-flowers is overwhelming; I did not know what to pick. The website is functional. Waiting to receive the flowers...”

Posted 2 years ago

“I don't know when the extra £5 for medium was added. I will review when I know the quality of the flowers...”

Posted 2 years ago

“My first order was fantastic and the wife was very pleased, the second order not so good, flowers dying after a couple of days, thought I would give them a third go to see how they performed, but if no good it will be their last!!!!!!!!!”

Posted 2 years ago

“Delivery happened at 7AM...and not left at door..had to wait 24 hours and collect from mail depot...but to 123 credit..they sent another bunch the next day .”

Posted 3 years ago

“Daughter received half of flowers were dead wasn't happy have sent email.”

Posted 3 years ago

“Lovely but fully open on receipt”

Posted 3 years ago

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123 Flowers is rated 4.7 based on 12,799 reviews