123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.60

4.6 Rating 13,393 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,393 reviews

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Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Trustpilot reviews Looks like you’re in the United Kingdom. Go to the British Trustpilot site Review of 123 Flowers Your review is pending.Read more Lorraine Snelling 0 reviews GB Rated 1 out of 5 stars I ordered the puruvien lillies an roses… I ordered the puruvien lillies an roses the picture was lovely but what s Arrived was sadly missing many flowers all that arrived was 4 roses a 1 lily stem for £33. 99 I expected more flowers I emailed as the friend I sent them to sent me a photo and said the flowers did not look good , I ordered a large bouquet. 123 flowers replied to say they had made a mistake and sent the wrong size and would refund me £5.00 which I declined as it was there error so after several emails they agreed to send another bouquet, the second bouquet arrived ( worse than the first ) but as my friend had received and opened the delivery the roses head had already dropped and the other flower were passed there best , again I emailed and sent photos but they said they could see no issues with the flowers , ( wish I could attach photos ) several emails back and forth they said they would refund me £10 . They even tried to tell me what to do to the roses, how patronising!!! It was to late to save those roses !! Very bad customer service . DO NOT USE , C very embarrassing for me not just once but twice caused me stress and anxiety . Several emails saying the same terrible company flowers on profile picture”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with feedback on your experience with 123 Flowers, Lorraine. We are sorry that you did not receive the arrangement that you expected, and that our customer service have been less than satisfactory in this instance. We strive to provide the best possible service to all our customers and we truly apologize that this has not been met in this situation. We are grateful for your honest feedback and we will use this to improve our service in the future. We hope that you will continue to use 123 Flowers, and that we can improve your overall experience. Thank you once again for taking the time to provide your valuable feedback.

Posted 2 years ago

“They sported a holiday. I ordered flowers on 26.08 for 29.08. The flowers did not arrive.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Volodymyr. We truly appreciate that you took the time to let us know about your experience. We apologize that the flowers you ordered on the 26th of August did not arrive for the 29th. We are very sorry for this inconvenience. I can see that your order is due to be delivered today. Warm regards, Tom

Posted 2 years ago

“I ordered flowers on 14 August to be delivered to my daughter for her birthday on 22nd August. They’ve still not arrived. I now want a refund but am still being given the runaround. I will never use this company again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Norma. We apologize for what happened with the order on 14 August for delivery on the 22nd of August. We understand how inconvenient this must have been and want to sincerely apologize for the disappointment this caused. I have located our order and can see that this has since been resolved. Best wishes, Katie

Posted 2 years ago

“If there were minus stars i would give -50... They seem to have misconstrued understanding of NEXT day delivery.!!! They will not refund me as I paid for next day delivery . They don't stipulate on their website the royal mail is delivering. IF i had known RM would deliver i would have bypassed the website. No sms received either. No tracking details received in the first instance. DO NOT USE under any circumstances. APPALLING!!!!”

Helpful Report

Posted 2 years ago

Thank you so much, Lillian, for your review. We appreciate you taking the time to let us know your experience. We apologize for any confusion with the Royal Mail delivery option not being stated clearly and that you did not receive any tracking details. I have located your order and can see that this is due to be delivered again today. If there are any issues with the quality of the flowers upon arrival, please forward us some photos and we would be happy to look into this further for you. Best wishes, Katie

Posted 2 years ago

“very bad service royal mail in error failed to deliver the flowers due today for my daughters bday. 123 flowers have said i cannot receive a refund. i have attempted delivery for monday, but unlikely i will be home, and my daughters bday is today! I need my refund, this is royal mails error not mine! complete swindlers”

Helpful Report

Posted 2 years ago

Thank you for bringing this issue to our attention and taking the time to write about your experience. We are sorry to hear that you were not able to receive the flowers for your daughter's birthday. We understand that this is extremely frustrating and we apologize for the inconvenience. We would like to let you know that we have raised the failed delivery with our Dispatch Manager. Once again, thank you for giving us your feedback.

Posted 2 years ago

“Iv used this company to send flowers to my sister for a memorial for her son, iv used them to send flowers to cheer up a friend when her son died, and sent another just 2 days ago to my daughter in law for her birthday. The flowers 2 days ago were so bad, they were brown and wilted, and less than 48hours later they are drooping and dead. This is not acceptable, I now understand why my family never sent me any photos of the flowers they received, they didn't want to upset me after me doing something nice and sending flowers, only to find that the flowers they received were also almost dead! I'm sure that it's very upsetting to receive dead flowers on your deceased sons birthday, i feel so bad.I'm attaching photos of the flowers from Saturday 24th june, today is 26th and they are dead! Anyone would expect a bouquet to last for a week at least! The amount of flowers in the "bouquet" is also an absolute joke, (maybe 5dead roses!) I should have brought supermarket flowers,at least they would have been fuller and alive. Apparently my flowers 'would be put together with fresh blooms on the morning of delivery '.... big lie! Im so so disappointed, I will definitely never use your company again, and certainly won't be making anymore recommendations.”

Helpful Report

Posted 2 years ago

Belinda, thank you for sharing your experience and taking the time to provide us with your feedback. We are sorry to hear that the flowers were in an unacceptable state when they were delivered. We apologise for the failure to deliver the fresh bouquet that you ordered and expected. I have located your order and can see that our customer service team has responded to your email and is awaiting your reply to resolve this. Best wishes, Katie

Posted 2 years ago

“I ordered flowers for a family member on 14th June, for delivery on 17th June. 123 Flowers failed to deliver and have now (20th June) claimed it was due to my error on the delivery address. I did not make an error, so I can only assume they made the error. I have even provided proof that I did not make an error, but they refuse to accept clear evidence on their own website! I asked for the name and contact details of their MD but was told to email the same email address with FAO Manager on it. Who knows if I'll ever get a response from this bunch but my advise is to never use them.”

Helpful Report

Posted 2 years ago

Hello Ruth, Thank you for your review. We are saddened to hear that you have been experiencing issues with the delivery of your order and we really do apologise for any inconvenience this has caused. I have located your order and contacted you via email. Best wishes, Ellie.

Posted 2 years ago

“The flowers were order by my friend to be delivered for my birthday on the 6th June with a card. They arrived on the 8th with the box badly damaged and falling apart so I refused them. My friend was not allowed a refund and on returning home on the 9th there was another box this one intact. On opening them the flowers were already dying and there was no card. They have been thrown in the bin today and I suspect that they are the same flowers that were in the original box. What a dreadful company. Next day delivery rubbish, card rubbish, dreadful flowers don't bother ordering from them.”

Helpful Report

Posted 2 years ago

Hello Rita, We are so sorry to hear about your bad experience with 123 Flowers. We appreciate that you took the time to let us know about this situation and we apologise for all the inconvenience this has caused you. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to our Florist Manager. Warm regard, Tom

Posted 2 years ago

“After using a Wowcher coupon code which I purchased I ordered a large bouquet at the cost of £35.49 discounted to £17.24. Unfortunately what arrived was of very poor quality and after 1 day as begun to wilt. I contacted customer services who admitted that the bouquet was slightly (laugh) poor quality and offered a £15 credit to my account. What actually arrived was a poor imitation of a £7.99 Aldi bunch of flowers. After numerous emails back and forth they tell me they won’t refund or credit my account because I had a £20 discount. What a joke of a company. I’m ready to obtain a small claims against the parent company Prestige gifts limited. If you like composting your flowers for your loved ones you can put them on the heap the very next day.”

Helpful Report

Posted 2 years ago

Hello Brian, We are very sorry for the experience you had with us. We value your feedback and appreciate the time you have taken to let us know about your dissatisfaction. We take this matter seriously and will look into it. I have located your order and can see that this has been resolved. Warm regards, Tom

Posted 2 years ago

“All in all a bit weird. I got the flowers for wife's birthday and they were really poor and very wilted. We chucked them after 2 days and just thought we'll that's disappointing and thought no more about it. I was then encouraged to get in touch about how they did, and thought why not, and said I thought it was poor and wouldn't use again. I then had some back and forth with CS before offered 10 off another order (no thanks) and said no, and that was it. OK the flowers were disappointing, but being dragged through a customer service process I really couldn't be bothered with wasn't worth it. Just go to a local florist next time.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Chris. We are sorry to find out that you were disappointed with the quality of the flowers for your wife's birthday. It is really important for us that our customers have an excellent experience with us, and we apologise for not meeting your expectations. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards, Tom

Posted 2 years ago

“Awful company”

Helpful Report

Posted 2 years ago

Thank you for your feedback of 123 Flowers, we really appreciate you taking the time to leave a review. We apologise that you are unhappy with the service you have received from us. I have located your order and can see that our Customer Service team is awaiting a reply from you via email so that we may resolve this issue. Kind regards, Katie

Posted 2 years ago

“I had mothers day flowers delivered on the Saturday before mothering Sunday. They arrived with the card and chocolates that I ordered. I paid nearly 50 pounds for them. 2 days later the flowers were nearly dead and only 2 of the lillies opened. My mum and myself were so very disappointed . I wrote 3 emails to the company but did not receive a response . Shocking !!!”

Helpful Report

Posted 2 years ago

Hello Marcus, Thank you for your review. We're so sorry to hear that you've had some issues with your lilies not opening. Ensuring that we send flowers of the best possible quality is so important to us, so it's always disheartening to hear that we've not quite hit the mark. I have located your order and contacted you via email to look into this for you. Best wishes Ellie

Posted 2 years ago

“Don't order from them. Paid extra for guaranteed delivery on Mother's Day, delivered the Friday after!!! Agreed to upgrade as compensation yet arrived with no upgrade. Stressful upsetting experience.”

Helpful Report

Posted 2 years ago

Hello Victoria, Thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I will raise this with the relevant team members to investigate further. By taking such measures, we are hopeful that issues such as this will not arise again in the future. Warm regards Tom

Posted 2 years ago

“I ordered flowers paid to have them delivered on a certain date the flowers never came. I emailed and got no answer. Tried phoning several times and no-one answered that either. Terrible service. I give this company a 0. DO NOT ORDER FROM THEM.”

Helpful Report

Posted 3 years ago

Hello Vee, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery of your flowers. I have located your order and I can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 3 years ago

“Delivery 2 days late no apologies no refund no explanation the worst delivery company for flowers I have ever dealt with”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. We are sorry that your order was not delivered on your chosen date and for any disappointment caused. I have located your email and can see that our customer support department has advised further on this. Warm regards Tom

Posted 3 years ago

“Delivered late, and then they told me they were delivered on time when even their despatch note says they were only sent on the day they were supposed to be delivered. Surely the recipient knows when they got them! Won’t use again and it took weeks to even get a response to my complaint.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. We are very sorry that our services have not lived up to our usual high expectations on this occasion. This is incredibly disappointing to hear. We will raise this with the relevant departments. Best wishes Katie

Posted 3 years ago

“Do not buy have tried ringing number have emailed a few times no response theses flowers were for my moms 80 birthday I’m so upset”

Helpful Report

Posted 3 years ago

Hello Sue, thank you for your review. I am very sorry to hear that there were quality issues with your recent order with us. We do apologise for any disappointment or upset caused. I have located your order and can see that this has been resolved with our customer support department. Best wishes Rosie

Posted 3 years ago

“I ordered flowers for my daughter’s birthday on 28 December and requested them to be delivered on the 29th. It’s now 8pm 30th December and the gift is still not delivered. I am not at all happy and my daughter is very upset.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. I am very sorry to hear that your order was not delivered as requested on your chosen date. We do apologise for any upset caused to you and your daughter. I have located your order and can see that this has been resolved with our customer support department. Best wishes Katie

Posted 3 years ago

“If could give no stars i would.AVOID. The pictures on there website are not what you recive. Mine were dull,small bunch(when i ordered 2 medium bunches)look as though they were dying. You can get so much better from the supermarket and for lot cheaper. Bad customer services. AVOID AVOID do not buy from here. Ive posted what i should have got and what i recieved.”

Helpful Report

Posted 3 years ago

“I ordered a balloon and it came deflated (completely flat and crinkled). I emailed customer service and was offered a voucher ONLY IF I spend another 30 pounds. Why would I do that? The flowers weren't that great either.”

Helpful Report

Posted 3 years ago

Hello Ash, Thank you for your review. We are so sorry to hear that the balloon you ordered arrived damaged. This is incredibly disappointing to hear and we will be looking into it. We have located your order and can see that a member of our customer support department has contacted our supplier to send a replacement balloon out. Warm regards Tom

Posted 3 years ago

123 Flowers is rated 4.6 based on 13,393 reviews