Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

123 Flowers Reviews

4.7 Rating 12,806 Reviews

94 %

of reviewers recommend 123 Flowers

Company Reviews

Product Reviews

4.7

Based on 12,806 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 6th March 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very bad service royal mail in error failed to deliver the flowers due today for my daughters bday. 123 flowers have said i cannot receive a refund. i have attempted delivery for monday, but unlikely i will be home, and my daughters bday is today! I need my refund, this is royal mails error not mine! complete swindlers”

Posted 9 months ago

Thank you for bringing this issue to our attention and taking the time to write about your experience. We are sorry to hear that you were not able to receive the flowers for your daughter's birthday. We understand that this is extremely frustrating and we apologize for the inconvenience. We would like to let you know that we have raised the failed delivery with our Dispatch Manager. Once again, thank you for giving us your feedback.

Posted 9 months ago

“Iv used this company to send flowers to my sister for a memorial for her son, iv used them to send flowers to cheer up a friend when her son died, and sent another just 2 days ago to my daughter in law for her birthday. The flowers 2 days ago were so bad, they were brown and wilted, and less than 48hours later they are drooping and dead. This is not acceptable, I now understand why my family never sent me any photos of the flowers they received, they didn't want to upset me after me doing something nice and sending flowers, only to find that the flowers they received were also almost dead! I'm sure that it's very upsetting to receive dead flowers on your deceased sons birthday, i feel so bad.I'm attaching photos of the flowers from Saturday 24th june, today is 26th and they are dead! Anyone would expect a bouquet to last for a week at least! The amount of flowers in the "bouquet" is also an absolute joke, (maybe 5dead roses!) I should have brought supermarket flowers,at least they would have been fuller and alive. Apparently my flowers 'would be put together with fresh blooms on the morning of delivery '.... big lie! Im so so disappointed, I will definitely never use your company again, and certainly won't be making anymore recommendations.”

Posted 10 months ago

Belinda, thank you for sharing your experience and taking the time to provide us with your feedback. We are sorry to hear that the flowers were in an unacceptable state when they were delivered. We apologise for the failure to deliver the fresh bouquet that you ordered and expected. I have located your order and can see that our customer service team has responded to your email and is awaiting your reply to resolve this. Best wishes, Katie

Posted 10 months ago

“I ordered flowers for a family member on 14th June, for delivery on 17th June. 123 Flowers failed to deliver and have now (20th June) claimed it was due to my error on the delivery address. I did not make an error, so I can only assume they made the error. I have even provided proof that I did not make an error, but they refuse to accept clear evidence on their own website! I asked for the name and contact details of their MD but was told to email the same email address with FAO Manager on it. Who knows if I'll ever get a response from this bunch but my advise is to never use them.”

Posted 10 months ago

Hello Ruth, Thank you for your review. We are saddened to hear that you have been experiencing issues with the delivery of your order and we really do apologise for any inconvenience this has caused. I have located your order and contacted you via email. Best wishes, Ellie.

Posted 10 months ago

“The flowers were order by my friend to be delivered for my birthday on the 6th June with a card. They arrived on the 8th with the box badly damaged and falling apart so I refused them. My friend was not allowed a refund and on returning home on the 9th there was another box this one intact. On opening them the flowers were already dying and there was no card. They have been thrown in the bin today and I suspect that they are the same flowers that were in the original box. What a dreadful company. Next day delivery rubbish, card rubbish, dreadful flowers don't bother ordering from them.”

Posted 10 months ago

Hello Rita, We are so sorry to hear about your bad experience with 123 Flowers. We appreciate that you took the time to let us know about this situation and we apologise for all the inconvenience this has caused you. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to our Florist Manager. Warm regard, Tom

Posted 10 months ago

“After using a Wowcher coupon code which I purchased I ordered a large bouquet at the cost of £35.49 discounted to £17.24. Unfortunately what arrived was of very poor quality and after 1 day as begun to wilt. I contacted customer services who admitted that the bouquet was slightly (laugh) poor quality and offered a £15 credit to my account. What actually arrived was a poor imitation of a £7.99 Aldi bunch of flowers. After numerous emails back and forth they tell me they won’t refund or credit my account because I had a £20 discount. What a joke of a company. I’m ready to obtain a small claims against the parent company Prestige gifts limited. If you like composting your flowers for your loved ones you can put them on the heap the very next day.”

Posted 10 months ago

Hello Brian, We are very sorry for the experience you had with us. We value your feedback and appreciate the time you have taken to let us know about your dissatisfaction. We take this matter seriously and will look into it. I have located your order and can see that this has been resolved. Warm regards, Tom

Posted 10 months ago

“All in all a bit weird. I got the flowers for wife's birthday and they were really poor and very wilted. We chucked them after 2 days and just thought we'll that's disappointing and thought no more about it. I was then encouraged to get in touch about how they did, and thought why not, and said I thought it was poor and wouldn't use again. I then had some back and forth with CS before offered 10 off another order (no thanks) and said no, and that was it. OK the flowers were disappointing, but being dragged through a customer service process I really couldn't be bothered with wasn't worth it. Just go to a local florist next time.”

Posted 11 months ago

Thank you so much for your feedback, Chris. We are sorry to find out that you were disappointed with the quality of the flowers for your wife's birthday. It is really important for us that our customers have an excellent experience with us, and we apologise for not meeting your expectations. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards, Tom

Posted 11 months ago

“Awful company”

Posted 1 year ago

Thank you for your feedback of 123 Flowers, we really appreciate you taking the time to leave a review. We apologise that you are unhappy with the service you have received from us. I have located your order and can see that our Customer Service team is awaiting a reply from you via email so that we may resolve this issue. Kind regards, Katie

Posted 1 year ago

“I had mothers day flowers delivered on the Saturday before mothering Sunday. They arrived with the card and chocolates that I ordered. I paid nearly 50 pounds for them. 2 days later the flowers were nearly dead and only 2 of the lillies opened. My mum and myself were so very disappointed . I wrote 3 emails to the company but did not receive a response . Shocking !!!”

Posted 1 year ago

Hello Marcus, Thank you for your review. We're so sorry to hear that you've had some issues with your lilies not opening. Ensuring that we send flowers of the best possible quality is so important to us, so it's always disheartening to hear that we've not quite hit the mark. I have located your order and contacted you via email to look into this for you. Best wishes Ellie

Posted 1 year ago

“Don't order from them. Paid extra for guaranteed delivery on Mother's Day, delivered the Friday after!!! Agreed to upgrade as compensation yet arrived with no upgrade. Stressful upsetting experience.”

Posted 1 year ago

Hello Victoria, Thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I will raise this with the relevant team members to investigate further. By taking such measures, we are hopeful that issues such as this will not arise again in the future. Warm regards Tom

Posted 1 year ago

“I ordered flowers paid to have them delivered on a certain date the flowers never came. I emailed and got no answer. Tried phoning several times and no-one answered that either. Terrible service. I give this company a 0. DO NOT ORDER FROM THEM.”

Posted 1 year ago

Hello Vee, Thank you for taking the time to write a review. I do apologise for the issue regarding the delivery of your flowers. I have located your order and I can see that this has now been resolved by a member of our customer service department, kind regards Katie

Posted 1 year ago

“Delivery 2 days late no apologies no refund no explanation the worst delivery company for flowers I have ever dealt with”

Posted 1 year ago

Hello, thank you for your review. We are sorry that your order was not delivered on your chosen date and for any disappointment caused. I have located your email and can see that our customer support department has advised further on this. Warm regards Tom

Posted 1 year ago

“Delivered late, and then they told me they were delivered on time when even their despatch note says they were only sent on the day they were supposed to be delivered. Surely the recipient knows when they got them! Won’t use again and it took weeks to even get a response to my complaint.”

Posted 1 year ago

Hello, thank you for your review. We are very sorry that our services have not lived up to our usual high expectations on this occasion. This is incredibly disappointing to hear. We will raise this with the relevant departments. Best wishes Katie

Posted 1 year ago

“Do not buy have tried ringing number have emailed a few times no response theses flowers were for my moms 80 birthday I’m so upset”

Posted 1 year ago

Hello Sue, thank you for your review. I am very sorry to hear that there were quality issues with your recent order with us. We do apologise for any disappointment or upset caused. I have located your order and can see that this has been resolved with our customer support department. Best wishes Rosie

Posted 1 year ago

“I ordered flowers for my daughter’s birthday on 28 December and requested them to be delivered on the 29th. It’s now 8pm 30th December and the gift is still not delivered. I am not at all happy and my daughter is very upset.”

Posted 1 year ago

Hello, thank you for your review. I am very sorry to hear that your order was not delivered as requested on your chosen date. We do apologise for any upset caused to you and your daughter. I have located your order and can see that this has been resolved with our customer support department. Best wishes Katie

Posted 1 year ago

“If could give no stars i would.AVOID. The pictures on there website are not what you recive. Mine were dull,small bunch(when i ordered 2 medium bunches)look as though they were dying. You can get so much better from the supermarket and for lot cheaper. Bad customer services. AVOID AVOID do not buy from here. Ive posted what i should have got and what i recieved.”

Posted 1 year ago

“I ordered a balloon and it came deflated (completely flat and crinkled). I emailed customer service and was offered a voucher ONLY IF I spend another 30 pounds. Why would I do that? The flowers weren't that great either.”

Posted 1 year ago

Hello Ash, Thank you for your review. We are so sorry to hear that the balloon you ordered arrived damaged. This is incredibly disappointing to hear and we will be looking into it. We have located your order and can see that a member of our customer support department has contacted our supplier to send a replacement balloon out. Warm regards Tom

Posted 1 year ago

“We were so excited to send my son's new girlfriend a card and flowers for her birthday on 8th October, to welcome her into the family, and ordered them 2 days before. We then spent 2 weeks thinking how rude she was for not thanking us, then discovered they had not been sent, even although the money was taken, and we had confirmation of the order. We were not even informed that the delivery had not been made! It was not despatched, so they cannot blame the delivery process. Apparently it was a "system error" and we were told they could still be sent albeit 2 weeks after her birthday! (how embarrassing for us to send them 2 weeks late) Or we could send them to someone else! (who the neighbours?) It is not just the flowers, it's the thought behind them, and this company has completely ruined the occasion. If you order and pay for flowers from a "reputable" company, is it really too much to expect that they will actually get delivered? If I had not phoned after 2 weeks, they would have kept the money, as even they did not know that the order had not been processed. Absolutely disgusting.”

Posted 1 year ago

Hello John, Thank you for your review. I am so sorry to hear that there has been an issue with your order on this occasion. This is very disheartening to hear. We have located your order and a member of our Customer Support Department will be in touch shortly to come to the best resolution for your case. Warm regards Tom

Posted 1 year ago

“1 star but should be zero. Flowers arrived wilted, snapped and broken. They were not even half the size as advertised. All buds are obviously not open when they arrive but if they are half dead and broken on the day of arrival it is impossible for these to ever open. What should be £40 worth of flowers looked like £3 bargain bin bunch from a garage. The recipient was so shocked and disgusted by what she received she contacted the sender to inform them and was so upset she went as far as to phone the company herself to complain about what arrived at her home. As you can imagine it was upsetting for both sides as the recipient didn't want to inform the sender that what she received was so terrible and the sender was upset that the birthday flowers were such a disgrace. The customer service is laughable, i was initially offered £10 refund!!! that in itself is an insult and I will be opening a dispute via the payment method on this. When mentioning i'd open a dispute suddenly the refund went up to the full product amount but refused to issue refund of delivery fee. They argue that the flowers were delivered on the day requested!! well yes they were but there is no logic there if your delivering trash. If I order from any supplier and goods are delivered damaged or not as described, then I will get a full refund. The staff on the phone were rude and lying to me, one minute I was told to get my mother to call back and when she did suddenly that staff member has left the office, even though she said to call straight back. My advice is do not use them, the box states prestige so clearly its all the same companies using different names. In my opinion this is false advertising and its pointless to pay extra for a larger medium bunch as there is no difference at all. They will also have you believe that if you keep them for 3 says they magically fix themselves. I have never known a flower to regrow its head after being snapped off. Moral of the story - dont use them - if it seems like a good price it isn't, your only paying to fill your green bin and recycling”

Posted 1 year ago

Hello, thank you for your review. We are very sorry to hear that there were issues with the quality and size of the bouquet upon arrival. This is so disappointing to hear. We would also like to apologise for any disappointment or inconvenience caused when you and your recipient contacted our Customer Service Department. We would like to look into this further. Please could you email us at enquiries@123-flowers.co.uk with your order number and 'review' in the subject? Best wishes Rosie.

Posted 1 year ago

“Terrible company! (Look up reviews on other sites) Be prepared if there is any issue they will be rude and not look for any resolution. In my experience I placed an order for flowers that were due to arrive on the 17th October. As stated in the website delivery times and all confirmation emails (it was ordered on the 15th am). The flowers did not arrive and when questioned the answer was well delays are in our terms and conditions. The person the flowers were for was only at the location on the 17th. If there was an issue for filling i would have purchased elsewhere. When pressed further I was told "well they come from Nottingham to Belfast so they will take a day longer at least to be delivered. Delays are in our terms and conditions that you agreed too". At the point of sale on the website and delivery dates shown published and agreed to or subsequent emails no indication that the delivery location would cause an issue or known extra time or delay. Despite them knowing from placement of the order they could not forfil the delivery date agreed. They verbally confirmed logistically the delivery date was impossible for them and never achievable. So why not state that to the customer in the website and put it in the with an additional day as the proposed delivery date. Please don't lie to your customers as you have me. I called them regarding the above. They were rude refered to small print and T&C's and refused any goodwill/ refund or acceptance of fault. A delivery date that can be achieved and isn't impossible from the point of taking the money and transaction is all I would have wanted. Or at least to have been informed of the extra logistical issues they always have in their supply chain to Belfast. Thats fine just let your customers know and - Add an addiontal day. Publish it based on destination. Then I'm not being deliberately mis lead. I can then make an informed decision to purchase or use someone else who can meet the time window you said you would. I will never use them again. My advice would be to avoid. I belive you learn alot about a company and its credibility when issues arise & how they chose to treat customers. If you have read this far in the review im please as it was quite long.. I will await the default reply as you see on the other reviews with issues below.. they don't show any actual resolution so be aware. I will update this review if I do get any genuine resolution.. but I imagine like below I will get a default we are sorry our team will contact you to resolve blah blah blah.. but in reality they are happy to take your money deliver late provide poor service and products with the expectation you won't get a refund or pursue the matter to get your money back. Happy to be proved wrong... but wish I read these reviews before.”

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is so disappointing to hear. We would like to look into this further for you. I have located your order and have contacted you directly to find the best resolution for your case. Best wishes Emma

Posted 1 year ago

“Having received flowers for my birthday yesterday ,I am very disappointed with them nothing like the image on your website five roses and five stems of tiger Lilies for the price of £27.99 absolutely disgusting not happy and will not recommend ,false advertising and will be pursuing this further .”

Posted 1 year ago

«
1
2
3
4
5
»

123 Flowers is rated 4.7 based on 12,806 reviews