123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,521 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,521 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered late, even though extra was paid, flowers were nothing like what was ordered and dead. Customer service were vile, unhelpful and utterly worthless. AVOID!!!”

Helpful Report

Posted 4 weeks ago

Hello Willis, We’re really sorry to hear about the late delivery, the flowers not matching the order, and that they arrived in poor condition, as well as your experience with our customer service. That isn’t the standard we aim for. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“I chose a lovely bunch of flowers to say thank you to my beautiful partner who helped me through a very difficult time in my life and paid the premium delivery charge £8.95 to guarantee that they arrived pre 1.00pm as we had somewhere to be that afternoon we arrived back late at night to find the flowers left on my doorstep in full view of the public path I was supposed to be signing for them the flowers weren't the best either a few looked on their last legs I can guarantee I won't be using 123 flowers in the future throughly disappointed in what should have been a special moment.”

Helpful Report

Posted 1 month ago

Hello Richard, We’re sorry to hear about the issues with your delivery and the quality of the flowers. That’s not the experience we aim for. We’ll take your feedback seriously and review what happened. Kind regards, Team 123 Flowers

Posted 1 month ago

“Birthday flowers were to be delivered next day and weren't. Disappointed”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear that your birthday flowers weren’t delivered as promised. This isn’t the experience we want to provide, and we understand how disappointing it must have been. Kind regards, Team 123 Flowers

Posted 2 months ago

“Ordered around 2 weeks prior to the date I wanted them for - received confirmation of my order. No other communication received so didn't know if the flowers had been sent or not. Flowers did arrive, on the booked date. One of the heads had fallen off and, despite ordering a medium size bouquet, the flowers received were very small in number (definitely not the medium ordered) and look nothing like the picture on the website. Won't be using again unfortunately”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear about the issues with your order and the lack of communication. This isn’t the experience we aim to provide, and we understand how disappointing it must have been to receive a smaller bouquet than expected. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team 123 Flowers

Posted 2 months ago

“Hardly any flowers compared to the pictures online. Won't be using them again.”

Helpful Report

Posted 3 months ago

Hello Lisa, We’re very sorry to hear that the flowers didn’t meet your expectations and that you felt there were hardly any blooms compared to the pictures online. This isn’t the experience we aim to provide. We’d like to look into this and see what went wrong with your order. A member of our support team will be in touch to discuss options for a resolution. Kind regards, Team 123 Flowers

Posted 2 months ago

“I bought the "Joyous Charm" bouquet for a little gift for my fiance. The bouquet I received was nothing like what was advertised. I am disappointed, and now left with a bouquet that looks like my 7 year old son picked them out of the field.”

Helpful Report

Posted 3 months ago

Hello James, We’re very sorry to hear the bouquet didn’t match what was advertised and that you’re disappointed. This isn’t the experience we aim to provide. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 3 months ago

“Not what I had hoped for. My mother even had to add her own to fluff it up. I feel like I got a Temu bunch delivered. Photo vs reality with a few added extra my mum added herself”

Helpful Report

Posted 3 months ago

Hello Hayley, We’re very sorry to hear the bouquet didn’t meet your expectations and that it felt closer to a Temu experience. We always aim to deliver items that match the online image, and we understand how disappointing it is when that isn’t the case. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 3 months ago

“Was not colour I ordered..I thought it came with a vase as well.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your email. We’re very sorry if the flowers you received didn’t exactly match the image shown on our website. While we always strive to recreate our arrangements as closely as possible, certain blooms may occasionally be unavailable. In such cases, our florists carefully select suitable alternatives of equal or greater value, as stated on each product page and in our terms and conditions. We are sorry for any confusion regarding the vase. We do have vases available for purchase on our website, unfortunately, this was not selected. Kind regards, Team 123 Flowers

Posted 3 months ago

“Very disappointed. Flowers came wilted and more leaves than actual flowers.”

Helpful Report

Posted 4 months ago

Hello Janusz, We’re very sorry to hear the arrangement arrived wilted and that there were more leaves than blooms. This isn’t the standard we aim to provide, and we’d like to investigate and make this right. A member of our reviews team has reached out, and we hope to resolve this for you. Kind regards, Team 123 Flowers

Posted 4 months ago

“I recently sent a bouquet to my friend. To say I was disappointed is an understatement. The bouquet was so small and I paid £10.00 extra to make it a large bouquet. Fortunately she is happy with it. However, I know what I paid and what I was expecting. I wanted something special for her. She sent me a picture and I counted 4 tulips and it was no where near the size that is shown in the order picture. I ordered it for a delivery two days after the order, thinking it would arrive in the day time but eventually delivered at 7.50pm. I would certainly not use you again or recommend 123 Flowers to anybody.”

Helpful Report

Posted 4 months ago

Hello Heather, We’re very sorry to hear you were disappointed with the bouquet and the timing. This isn’t the experience we want to provide. We’d like to investigate what happened and make it right. A member of our reviews team has now reached out to you. Kind regards, Team 123 Flowers

Posted 4 months ago

“What was received was nothing like what was pictured.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear that what you received wasn’t what was pictured. That isn’t the experience we want to provide. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 4 months ago

“Buyer beware!! I bought a bouquet from here for Mothers Day. When it came there were only 5 flowers and the rest was greenery. I complained but they replied that it was the correct amount of flowers for my order. Why put a photo of a bouquet that you won't get and flowers missing and poor quality. I will never use them again!!”

Helpful Report

Posted 5 months ago

Hello, We’re very sorry to hear that your Mother's Day bouquet was not as expected and that you felt the photo didn’t reflect what you received. That isn’t the standard we aim for, and we understand your frustration. A member of our reviews team has now reached out and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 4 months ago

“Rather disappointed the flowed my mum received look nothing like they do in the photo and they wasn’t cheap. Really upsetting as I got these to apologise as my health wouldn’t allow me to visit.”

Helpful Report

Posted 5 months ago

Hello Hayley, We’re very sorry to hear that the bouquet your mum received didn’t resemble the photo and that you felt disappointed by the price. This isn’t the standard we aim for, and we completely understand how upsetting this must be, especially given the reason for sending them. Kind regards, Team 123 Flowers

Posted 4 months ago

“Received flowers,disappointed in that they looked nothing like the picture on your website ie,amount of blooms and looking a bit tatty”

Helpful Report

Posted 5 months ago

Hello Antony, Thank you for letting us know. We’re very sorry that the bouquet did not resemble the online image. This isn’t the standard we aim for, and we understand your disappointment. I can see this issue has now been resolved. Kind regards, Team 123 Flowers

Posted 4 months ago

“Have bought better flowers from local supermarkets. Flowers were dry, not enough filler or greenery. Not worth what I paid.”

Helpful Report

Posted 5 months ago

Hello Carol, Thank you for your review. We’re very sorry your flowers were dry and lacked filler. This isn’t what we want for our customers. I can see our customer support team is awaiting a response from you. Kind regards, Team 123 Flowers

Posted 4 months ago

“Very very disappointed ☹️ Tulips wilting all 5 of them and 4 roses bit scraggy. Website will not let me upload photos🙄 Nothing at all like one displayed on website😡”

Helpful Report

Posted 5 months ago

Hello Thelma, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. A member of our reviews team has reached out, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 5 months ago

“I ordered the regular bouquet, aware it would be a little smaller than the photo of th medium sized bouquet pictured but the bouquet received was very much so smaller and due to a problem with Royal Mail not delivering until 3 days late these flowers were well past their best and went into the bin, very disappointing.”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear that the regular bouquet you received was much smaller than expected and that the 3-day delay from Royal Mail affected the flowers’ condition. We understand how disappointing this is. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 5 months ago

“I paid extra for delivery and the flowers were delivered on time which was great. However, the flowers that were delivered did not resemble those that were advertised. The photo on the order page stated that the medium bouquet was pictured, so I paid the extra for medium. The ones that arrived were a little bedraggled and looked like a small bunch that I could have got from the supermarket for around £7. Very disappointing and embarrassing as these were for my mom's 70th birthday. Never again!”

Helpful Report

Posted 5 months ago

Hello Gail, We’re truly sorry to hear the bouquet didn’t match the advertisement and that you’re disappointed. As mentioned online, some stems in this bouquet are delivered in bud to ensure maximum freshness and longevity. We recommend following the care guide and allowing a little time for the bouquet to fully bloom. If you’re still unsatisfied with the bouquet after a couple of days, please send us a few additional photos, and we’ll be happy to look into this further for you. Kind regards, Team 123 Flowers

Posted 5 months ago

“Very disappointed, I bought the tulip and peruvian lily boquet for £19.99 and received a very small bedraggled bunchofflowers, definately not vaue for money”

Helpful Report

Posted 5 months ago

“Very disappointing. Although delivered on time which I'd paid extra for, the flowers that were sent looked nothing like the picture shown, I had gone for a bigger bouquet to be sent but I could of got the same size for £6 in the supermarket. I won't be buying anymore from you.”

Helpful Report

Posted 5 months ago

Hello Hand, We’re truly sorry to hear the bouquet didn’t meet your expectations and that the arrangement didn’t resemble the picture. This isn’t the experience we aim to provide. A member of our reviews team has now reached out to you. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 5 months ago

123 Flowers is rated 4.6 based on 13,521 reviews