Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

123 Flowers Reviews

4.7 Rating 12,801 Reviews

94 %

of reviewers recommend 123 Flowers

Company Reviews

Product Reviews

4.7

Based on 12,801 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 6th March 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disheartened to see the “large” arrangement that was sent for my sisters milestone birthday. The only thing large about it was the container it arrived in. Delivery date was confirmed for the 7th & delivered on the 8th when she wasn’t even there, and there was no communication to advise that 7th delivery was problematic. What was shown was not what was delivered. Would not use again nor would I recommend.”

Posted 2 weeks ago

Dear Trudy, thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We sincerely appreciate your honesty and want to apologise for the disappointment you faced with the arrangement that was sent for your sister's milestone birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Once again, we apologise for any frustration this may have caused and thank you for bringing it to our attention. Best regards, Rosie

Posted 1 week ago

“The flowers are lovely but the website is eratic and unreliable. It has taken me a long time to place this order which is unneceassary and unhelpful.”

Posted 1 year ago

Hello Gillian, thank you for your review. We are sorry to hear that there were some issues while you were placing your order with us. I will feed this back to our IT department to be looked into. Best wishes Katie

Posted 1 year ago

“After placing my order, website offered me £7.50 off my next order. I have one here which website will not accept so what is the point of sending me another one????? Not happy!!”

Posted 2 years ago

“Never got the discount coupon on time hence could bot avail it”

Posted 2 years ago

“Flowers were poor compared to what was advertised and ordered large bunch and they are anything but large and some flower look like there past there best”

Posted 3 years ago

“I don't know what the flowers were like as they were sent to a friend. However I did not receive the email that was supposed to tell me that they had been delivered.”

Posted 3 years ago

“I was very disappointed with the flowers id purchased for my mum. The bunch was alot smaller than i Expected to say it was supposed to be a large bunch. Not worth what i paid for at all I also thought they were going to be hand delivered via courier, this was not clear when i ordered them online, instead there were delivered by our postman in a box. The website looks great and inviting but unfortunately failed to match or meet expectations Im sorry to say i will not be ordering from 123 flowers again. Thanks”

Posted 3 years ago

“I ordered flowers for my daughter birthday flowers was awful very sparse, my daughter complained photo to show arrangements are nothing like the ones that arrived, fair to company they did offer replacement but daughter asked for plant instead which is to be delievered today hopefully”

Posted 3 years ago

“The flowers were purchased for my mum’s birthday. Very disappointing for the value for money. Some of the flowers did not arrive fresh and after 24hours looked like they had died already”

Posted 3 years ago

“I found the service to be poor, I did not get an email to confirm they’d be delivered, then when I sent an email asking if that, no reply, I then had to wait over 20mins to speak to someone via the chat on their website to be told they can’t confirm delivery if you choose free delivery, I had to contact the person to check which ruined the surprise, really unimpressed and wouldn’t use again”

Posted 3 years ago

“Order the flowers for my mum for mother's Day very poor quality of flowers”

Posted 3 years ago

“Unfortunately the flowers have not been delivered yet. They were due yesterday but still waiting. I will not give a negative review yet but will only wait one more day.”

Posted 3 years ago

“A lot of the flowers were drooping dying and not acceptable. So disappointed as they were for my 86 year old Mum, for Mother's day. There were far less flowers than advertised.”

Posted 3 years ago

“Flowers were half dead and small. Not worth price. Great service and wanted to support small business but didn’t meet my standard for what I paid. X”

Posted 3 years ago

“The flowers were ok not really worth the money and it was supposed to come with free vase which wasn’t in box”

Posted 3 years ago

“Don't get a lot for £20! Looked like they had been in the box for a couple of days already. Not impressed.”

Posted 3 years ago

“Dying already , wilted and no bigger than supermarket flowers Delivery was perfect . But quality wise I wouldn’t be returning !”

Posted 3 years ago

“Very disappointed they arrived a day later than the date I had asked for”

Posted 3 years ago

“Hi Thanks for the chance to leave a review The flowers arrived a day late - not a big problem but maybe for some people so he aware of offering specific days ! They arrived dehydrated and floppy (i have pics) for the wow factor maybe have them in small water parcels in their packaging. The vase is a bit naff! Rather than send a plastic butterfly, either send a nice card or packet of wild flower seed.....!”

Posted 3 years ago

“At last 3rd time of ordering got there on the right day 1 out of 3 not brilliant”

Posted 3 years ago

«
1
2
3
4
5
»

123 Flowers is rated 4.7 based on 12,801 reviews