123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,373 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,373 reviews

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Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers themselves are nice but nowhere near the money I paid for them. This is not representative of any photos shown on site”

Helpful Report

Posted 1 week ago

Hello Nicki, We’re very sorry the flowers didn’t meet your expectations and didn’t match the photos on our website. This isn’t the experience we aim to provide. I can see you are in contact with our social media team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 week ago

“Incredibly disappointed with the flowers my friend received, utter waste of money. Looks nothing like the picture and I ordered large. Could get better from a supermarket.”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear that the bouquet didn’t meet expectations and that it looked nothing like the picture. This isn’t the experience we aim to provide, and we understand your frustration. From the provided image, the alstros appear in bud. Kind regards, Team 123 Flowers

Posted 1 week ago

“I bought a large bouquet I expect was expecting to be larger it looks like a normal size to me a bit disappointed I'm trying to attach the picture but don't allow me”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry to hear that the bouquet didn’t meet your expectations and that you were disappointed with its size. We’d like to look into this for you and understand what happened. A member of our reviews team has now reached out to you in the hope to resolve this. Kind regards, Team 123 Flowers

Posted 1 month ago

“very poor service I ordered next day delivery for special occasion however its still not delivered despite number of email to establish the position but no satisfactory response or delivery very poor will not be using again”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re truly sorry for the poor service and the delay in your delivery. This is not the standard we aim for, and we understand how important the next-day delivery was for your special occasion. Kind regards, Team 123 Flowers

Posted 2 months ago

“Delivery was not completed although it was promised delivery next day. Several messages was been sent that my order was been received by RoyalMail “by SuttonDO on 22-11-2025 and is now due for delivery today” but by 24th it is still not delivered. I will not recommend this company for flowers delivery as flowers won’t survive 7 days delays in delivery.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team 123 Flowers

Posted 2 months ago

“Not impressed from the flowers i ordered and the flowers i got. Wouldn,t let me upload photos”

Helpful Report

Posted 3 months ago

Hello Terence, We’re very sorry to hear the flowers didn’t meet your expectations. I can see you have been in contact with our Facebook team, and this has now been resolved. Kind regards, Team 123 Flowers

Posted 3 months ago

“My niece sent me a bouquet of flowers yesterday to cheer me up after my op, when I sent her a picture she was very disappointed, not what she ordered at all. My opinion, a poor excuse for a bouquet!!”

Helpful Report

Posted 3 months ago

Hello Anne, We're truly sorry to hear that the bouquet did not meet your niece's expectations, especially during such a tough time for you. We always aim to create arrangements that bring joy and we regret that we fell short on this occasion. Wishing you a smooth recovery, Team 123 Flowers

Posted 3 months ago

“When I received the flowers they looked nothing like what was advertised as the picture. Yes description said 7 stems but they should have made it clear that you get no other type of flower and that the bunch I will receive is not reflective of what is on the picture. They didn't accept my complaint as they kept saying this is the correct size, I'm disputing that it is misrepresentation! as I had bought the bunch to gift to someone on their wedding and it was such a small bunch. Feel very disappointed, probably would have got a better bunch from the petrol station.”

Helpful Report

Posted 3 months ago

Hello, I’m very sorry to hear that the flowers did not meet your expectations, especially as they were intended as a wedding gift. We completely understand how disappointing this must have been. Our product descriptions do include the number of stems and an example image to represent the style of the bouquet, but I appreciate that this wasn’t as clear as it could have been in your case. Your feedback has been noted and will be shared with our team to help improve transparency for future customers. Warm regards, Katie

Posted 3 months ago

“DO NOT GO OFF THE IMAGE YOU SEE ONLINE! I ordered a large bouquet of flowers so I could surprise my best friend for her birthday. I received my order, opened it up and was horrified. There is no way I could give this to anyone without being so embarrassed. Looks nothing like the image shown online and the quantity is pathetic. Maybe for a small bunch, pushing medium but never a large bunch. BE VERY CAREFUL WHEN PURCHASING A BUNCH FROM 123 FLOWERS.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re very sorry to hear that you were disappointed with your order. We always aim to ensure our bouquets arrive fresh and beautifully arranged, and we understand how important it is for this gift to be perfect. After reviewing your case, we can confirm that the advice you received was accurate. We’re very sorry for any disappointment this has caused and regret that we weren’t able to find a resolution that worked for you. Thank you for bringing this to our attention — we truly value your feedback. Warm regards, Rosie

Posted 3 months ago

“My partner upgraded to medium got only four roses and the lilies are just a joke, all green hardly any flower heads on the stalks. Not worth the money at all your better going to Lidl ,for that price I dread to think what the basic bunch would look like.”

Helpful Report

Posted 4 months ago

Hello Kevin, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. However, if you could send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 4 months ago

“Really not impressed and flowers were dispatched on Thursday for a monday delivery. They didn't arrive fresh either. They look nothing like the photo which i couldn't post as for some reason it kept telling me it couldn't support a photo”

Helpful Report

Posted 4 months ago

Hello Scott, Thank you for sharing your feedback with us. We're sorry to hear that the flowers did not meet your expectations and that their arrival was not as fresh as we aim for. We take pride in our arrangements, and it’s disappointing to know we fell short this time. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Rosie

Posted 4 months ago

“Hi, sorry to give you a bad review but the company image was nothing like the result. Such a shame. Don't think I will use you again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and we're truly sorry to hear that your experience didn’t meet your expectations. It’s disappointing to learn that the product didn’t match the image you had in mind. We appreciate you bringing this to our attention, as it helps us improve our service and quality. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm wishes, Tom

Posted 4 months ago

“Similar to others, Royal Mail made two notifications and flowers arrived at 5pm. Also delivered upside down. For the large bouquet they were distinctly underwhelming lacking in quantity and quality, a disappointing purchase.”

Helpful Report

Posted 5 months ago

Hello Steve, Thank you for taking the time to share your feedback, and I’m very sorry to hear that your experience was disappointing. Flowers should always arrive fresh, well-presented, and reflective of the size ordered, so I completely understand your frustration. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“Placed an order Medium size Peruvian Lily & Rose for my mothers 90th - 1st notification was to be delivered in the morning- 2nd notification to be delivered PM. This is from Royal Mail. I arrived home a few days later and i was not impressed by the flowers- see photo - My mother is fabulous with flowers and she had a lot delivered which looked great, except the ones I ordered. The couple of roses, the petals were damaged -looked limp as if in there last days of bloom. Disappointed.”

Helpful Report

Posted 5 months ago

Hello Ann, Thank you for your feedback, and we’re very sorry to hear about your experience with your mother’s 90th birthday flowers. A milestone occasion like this deserves something truly special, and we regret that the bouquet you received did not meet your expectations. We understand how disappointing it must have been to see the roses arrive in poor condition, especially alongside other beautiful flowers your mother received. Your comments have been shared with our quality team so we can review this and work to prevent it from happening again. We truly value your feedback, as it helps us improve both our service and products. If you haven't already, please could you send us some images of the flowers, including a birds-eye view, to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 5 months ago

“Nothing absolutely like the shows in the picture I am so disappointed I will as expected something nearly like in the photo maybe and the delivery should be in the same days I don't know you can see the picture and tell me if I am wrong you will understand witch I ordered and witch came”

Helpful Report

Posted 5 months ago

Hello Mirela, Thank you for sharing your experience with us. I’m truly sorry to hear that the bouquet you received did not match your expectations, and I understand how disappointing that must be. We aim to provide our customers with arrangements that reflect what they see on our website, and it seems we have fallen short in this instance. If you haven't already, please consider sending us details or images of your order to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. We’d love to assist you further. Warm regards, Katie

Posted 5 months ago

“Had a bouquet of Peruvian Lily's and Roses delivered as a surprise for my wife today because she has had a hard time recently, I ordered the large bouquet which looks nothing like the picture for £29.99 there were 5 pink Roses and 5 lily's, I could have bought the same flowers from Tesco for £5. The flowers are lovely but a very disappointing quantity. I feel ripped off and would not recommend this company 😕”

Helpful Report

Posted 6 months ago

Hello Simon, Thank you for your review. We're truly sorry to hear that your experience with your bouquet was not what you expected. We understand how disappointing it can be to feel that the quantity didn't meet your expectations, especially when it’s meant to bring joy to your wife during a tough time. Your feedback is greatly appreciated and will help us improve our offerings in the future. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 6 months ago

“My son, who the flowers were for, was less than happy with the flowers and said they were no better than a £10 bunch he could have purchased from Tesco. We have tried various companies who deliver flowers, including Interflora, and have never been satisfied with any of the other companies and thought your company would deliver something better than them. Sadly not, and I won't be purchasing any flowers off you in the future. These flowers were for a special occasion, and cost nearly £40 including delivery. I feel really let down. The only positive is that you got them delivered when you said you would.”

Helpful Report

Posted 8 months ago

Hello Mr Jones, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. Your comments are invaluable, and we will use them to improve our offerings. We understand how important it is to receive quality flowers, and it's disappointing to hear we missed the mark. Thank you for noting the timely delivery, but we sincerely wish we could have provided better service. If there's anything further we can do to assist you, please don't hesitate to reach out. Warm regards, Katie

Posted 8 months ago

“Disappointed! Only 5 actual flowers which were already starting to brown on petals ,the rest being tired greenery.Be very lucky if they last 2-3 days.As a former florist I was quite shocked at the size and quality.A birthday gift from my daughter who would be bitterly upset.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your experience with us. We’re truly sorry to hear that the bouquet you received did not meet your expectations, especially considering it was a birthday gift from your daughter. Your feedback regarding the quality and freshness is invaluable, and we understand how disheartening it can be to see flowers in such a condition. If you haven't already, please could you forward us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Tom

Posted 8 months ago

“Paid extra for next day delivery , flowers were left behind a dustbin on a hot day no calling card left so flowers did not get notice until the next day they were all wilted will not be using again £45 for 5 roses and a few springs of Chrysanthemums & Gypsophila pictures are what i should of received 2nd picture is of delivered flowers nothing like what i ordered, will not use again”

Helpful Report

Posted 8 months ago

Hello Sally, Thank you for bringing this to our attention. I’m truly sorry to hear about your delivery experience and the condition of the flowers upon arrival. Your expectations matter greatly to us, and it’s disappointing when we fall short. We appreciate your feedback and would love the opportunity to make this right. If you could send us images of what you received along with your order number to enquiries@123-flowers.co.uk, our team will look into this for you. Warm regards, 123 Flowers

Posted 8 months ago

“Flowers were beautiful for the two days they lasted, not worth the money spent, would not buy from here again, you’re better off at Moonpig”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback. We're so sorry to hear that your flowers did not last as long as you had hoped. We understand the frustration when an experience doesn't justify the expense. Your satisfaction is important to us, and we appreciate your comments as they help us improve. Please could you reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 9 months ago

123 Flowers is rated 4.6 based on 13,373 reviews