Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.64

“Paid extra for next day delivery , flowers were left behind a dustbin on a hot day no calling card left so flowers did not get notice until the next day they were all wilted will not be using again £45 for 5 roses and a few springs of Chrysanthemums & Gypsophila pictures are what i should of received 2nd picture is of delivered flowers nothing like what i ordered, will not use again”

Helpful Report

Posted 1 week ago

Hello Sally, Thank you for bringing this to our attention. I’m truly sorry to hear about your delivery experience and the condition of the flowers upon arrival. Your expectations matter greatly to us, and it’s disappointing when we fall short. We appreciate your feedback and would love the opportunity to make this right. If you could send us images of what you received along with your order number to enquiries@123-flowers.co.uk, our team will look into this for you. Warm regards, 123 Flowers

Posted 1 week ago

“Flowers were beautiful for the two days they lasted, not worth the money spent, would not buy from here again, you’re better off at Moonpig”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're so sorry to hear that your flowers did not last as long as you had hoped. We understand the frustration when an experience doesn't justify the expense. Your satisfaction is important to us, and we appreciate your comments as they help us improve. Please could you reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 1 month ago

“Really disappointing bouquet. Tiny compared to the online pictures. PICTURES ARE OF MEDIUM BUNCH is small print underneath which I understand but the tiny cluster of flowers that were delivered doesn't resemble the pictures at all!! Not good value when the item is so poor.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We're genuinely sorry to hear that the bouquet you received did not match your expectations or the images on our site. We aim to provide clear representations, but we understand that it's still disappointing when the actual product doesn't reflect what's showcased. Your input is crucial to us, and we will take your comments into account as we continue to enhance our service. Best regards, Rosie

Posted 1 month ago

“Ordered this for a friend who’s recovering at home to cheer her up. The only thing I’m impressed with is the fast delivery. The flowers look nothing like the photos. I understand that the flowers are sent as buds and will bloom after a few days. But the flowers that were received are very scarce and even when they bloom they will be nowhere near the full bunch shown in the photos.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your thoughts. We truly appreciate your feedback and are glad to hear that you were satisfied with the delivery speed. However, we're sorry that the flowers did not meet your expectations. We strive to provide arrangements that reflect the quality shown in our photos, and we understand how disappointing it can be when they don’t. Your feedback is valuable and will help us improve our offerings in the future. Best wishes, Katie

Posted 1 month ago

“Good delivery time however, flowers looked very different to the picture not as many flowers were in the bouquet as advertised and didn't last very long either, only a few days.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review, and I’m sorry to hear that your experience with our flowers did not meet your expectations. We always strive to provide quality and accurate representations of our products, and it’s disappointing to know that we fell short. I understand your frustration with the bouquet's appearance and longevity. Your feedback is essential for us in making improvements, and I would like to look into this matter further. If you could please reach out to us with more details, we would appreciate the opportunity to address your concerns. Best wishes, Rosie

Posted 2 months ago

“Well what a disappointment. Went for the standard bunch but didn’t expect there to be only 4 blooms in it and a load of leaves and gypsum. Complete rip off, would never ever order here again. This was a wee get well wish and I’m embarrassed to have sent this. There isn’t a a picture of the standard size on the webpage but I thought there may be a couple of blooms less, not an entire bunch. They are also completely opened and will last a couple of days at most. Waste of money and a real humiliation.”

Helpful Report

Posted 2 months ago

Hello Michelle, I truly appreciate you sharing your thoughts with us, and I'm really sorry to hear that your experience with your order was disappointing. It's understandable to feel embarrassed, especially when sending a get well wish, and I can see how this situation has upset you. We strive to provide clear information about our products, and I regret that you didn't find the size representation to your satisfaction. Your feedback is important, and we will certainly look into this. If possible, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject so we can look into this for you. Best wishes, Katie

Posted 2 months ago

“Ordered flowers to be sent to my mum for mothers day, they arrived the next day which is pointless isn't it, I won't be using 123 flowers again”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your thoughts with us. I'm really sorry to hear that your mum's flowers didn't arrive in time for Mother's Day; I can understand how disappointing that must be. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 2 months ago

“I ordered some flowers which were supposed to be delivered today. I've received no notification in my emails to say they have been delivered as promised. Could someone please let me know. I live in another country so it would be nice to be informed.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I am sorry to hear you haven't received any update on your order. Please could you reach out to our customer service team at enquiries@123-flwoers.co.uk with your order number and the delivery details and they can check this for you. Best wishes, Rosie

Posted 2 months ago

“I was never emailed to say the flowers had dispatched. I had to email them to find out. For the sake of £5.00 less (as the picture shows a medium) there was almost half of the bouquet missing. Won’t order from here again. I’ll just go to the supermarket and buy a bigger bunch for half the price.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m sorry to hear that you didn’t receive an email regarding the dispatch and that the bouquet didn’t meet your expectations in terms of quantity. We aim to provide high-quality arrangements, and it’s disappointing to learn that we fell short in your case. Your comments are valuable, and we'd love the opportunity to address your concerns. If you could send us more details and images of the bouquet at enquiries@123-flowers.co.uk, we would appreciate the chance to make things right. Best wishes, Katie

Posted 2 months ago

“Not quite like the picture of what I ordered. Pretty disappointing for the price.”

Helpful Report

Posted 2 months ago

Hello Lily, Thank you for sharing your feedback. I'm sorry to hear that your order didn't match your expectations, and I completely understand how disappointing that can be, especially when you’ve invested in something special. We strive to ensure our flowers reflect the beauty shown in our images, and I regret that we missed the mark in your case. If you could send us photos of what you received along with your order number to enquiries@123-flowers.co.uk, we would be happy to investigate this further for you. Warm regards, Katie

Posted 2 months ago

“The flower bouquet in the photo is bigger and fuller than the ones our friends actually received. Very misleading product advertisement. Hugely disappointing. We would have been happy to pay more for a fuller bouquet of flowers if they were advertised honestly. Delivery was a day later than promised too, and my friends were already out the hospital and had to go back next day to get it”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I sincerely apologise for the disappointment you experienced with your recent order. We aim to provide a product that accurately represents what is shown on our website, and I’m sorry that we did not meet that standard for you. We do state on our website that the medium size is shown in the photo. Since you purchased the standard size, it contains fewer stems. Additionally, I regret the delivery delay and the inconvenience it caused. This is certainly not the experience we want for our customers. Your feedback is invaluable and will help us improve our service. Best wishes, Tom

Posted 2 months ago

“The flower bouquet in the photo is bigger and fuller than the ones our friends actually received. Very misleading product advertisement. Hugely disappointing. We would have been happy to pay more for a fuller bouquet of flowers if they were advertised honestly. Delivery was a day later than promised too, and my friends were already out the hospital and had to go back next day to get it”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I sincerely apologise for the disappointment you experienced with your recent order. We aim to provide a product that accurately represents what is shown on our website, and I’m sorry that we did not meet that standard for you. We do state on our website that the medium size is shown in the photo. Since you purchased the standard size, it contains fewer stems. Additionally, I regret the delivery delay and the inconvenience it caused. This is certainly not the experience we want for our customers. Your feedback is invaluable and will help us improve our service. Best wishes, Tom

Posted 2 months ago

“Flowers came quickly but are crazily overpriced and look absoultey nothing like the photol. Would recommend buying in person instead.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your thoughts with us. I'm sorry to hear that the flowers did not meet your expectations in terms of appearance and pricing. We aim to provide lovely arrangements that align with our photos, and it's disappointing to learn that this wasn't the case for you. Your feedback is invaluable and helps us enhance our service. Best wishes, Tom

Posted 3 months ago

“So very disappointing to see what arrived in post compared to picture. Looked like garage forecourt quality. Not even close to the picture this was a replacement for the first bunch that arrived nearly dead and again not at all a match so we had hoped for better. At least with garage flowers you can see what you’re buying for a 5th of the cost . MUST DO BETTER 123 flowers. I gave you 2 stars for delivery which went well”

Helpful Report

Posted 4 months ago

Hello Esther, Thank you for sharing your feedback. I’m genuinely sorry to hear that the flowers you received did not meet your expectations and that you experienced disappointment not once, but twice. It’s certainly upsetting when our products don't align with what is featured and I fully understand your frustration. While I’m glad to hear that the delivery went smoothly, I regret that the quality of the flowers did not reflect the care we strive to put into our offerings. We indicate on our website that this bouquet is delivered in bud form to ensure the flowers remain fresh for as long as possible. Best wishes, Tom

Posted 4 months ago

“Placed my order. Told I would receive a confirmation email when it was despatched. Never did. Didn't know who was delivering it and had no way of tracking it. Flowers were delivered. But I had no clue they had been. Found them under my garden table a week later. And they said it was because I didn't leave a phone number. But my number was on my account. Even though they said I'd receive an email. Wasted my money. Poor service. Will not use again. Only gave 2 stars because they actually did get delivered. Not happy. This was a Xmas present for my wife. Straight in the bin.”

Helpful Report

Posted 5 months ago

Hello Michael, Thank you for sharing your experience, and I truly apologise for the frustrations you faced with your order. It's dissatisfying that you did not receive the confirmation email and ended up finding the flowers days later. Your feedback about the lack of communication regarding delivery is invaluable, and we will certainly look into this to improve our service. I understand how disappointing this was, especially as it was a special gift for your wife. We are committed to ensuring better experiences for our customers, and your comments will help us make the necessary changes. Kind regards, Tom.

Posted 5 months ago

“My sister sent me flowers for my birthday, the shimmering pink bouquet. It came by royally mail, I must admit well packed but the flowers had already started to droop and not as many as shown in the advert, I told her they were beautiful so aas not to disappoint. But they weren't. I would never use 123 flowers.”

Helpful Report

Posted 5 months ago

Hello Christine, Thank you for taking the time to share your feedback. I’m very sorry to hear that the pink bouquet did not meet your expectations, especially on your birthday. We strive to ensure all our flowers arrive in perfect condition and match what is advertised, and I regret that we fell short in your case. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order details and 'REVIEW' in the subject line and we can look into this for you. Best wishes, The 123 Flowers Team

Posted 5 months ago

“Delivery was on time a d easy to order. Great to be able to add a personalised card but the bouquet that arrived was very disappointing and not as pictured on this website. It had much fewer flowers and colours than shown. As it was a birthday present for my mum as I couldn't make it to see her on her actual birthday, I sadly won't be trusting this flower service again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. I'm sorry to hear that your experience with us didn't meet your expectations. It’s disheartening to learn that the bouquet received did not match what was pictured on our website, especially for such a special occasion as your mum's birthday. We understand how important it is to deliver not just flowers, but also joy and thoughtfulness in your gift. Your feedback is crucial as we continuously strive to improve our services and the quality of our products. Best wishes, Rosie

Posted 7 months ago

“Very disheartened to see the “large” arrangement that was sent for my sisters milestone birthday. The only thing large about it was the container it arrived in. Delivery date was confirmed for the 7th & delivered on the 8th when she wasn’t even there, and there was no communication to advise that 7th delivery was problematic. What was shown was not what was delivered. Would not use again nor would I recommend.”

Helpful Report

Posted 1 year ago

Dear Trudy, thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We sincerely appreciate your honesty and want to apologise for the disappointment you faced with the arrangement that was sent for your sister's milestone birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Once again, we apologise for any frustration this may have caused and thank you for bringing it to our attention. Best regards, Rosie

Posted 1 year ago

“The flowers are lovely but the website is eratic and unreliable. It has taken me a long time to place this order which is unneceassary and unhelpful.”

Helpful Report

Posted 2 years ago

Hello Gillian, thank you for your review. We are sorry to hear that there were some issues while you were placing your order with us. I will feed this back to our IT department to be looked into. Best wishes Katie

Posted 2 years ago

“After placing my order, website offered me £7.50 off my next order. I have one here which website will not accept so what is the point of sending me another one????? Not happy!!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

123 Flowers Reviews