1 star but should be zero. Flowers arrived wilted, snapped and broken. They were not even half the size as advertised. All buds are obviously not open when they arrive but if they are half dead and broken on the day of arrival it is impossible for these to ever open. What should be £40 worth of flowers looked like £3 bargain bin bunch from a garage. The recipient was so shocked and disgusted by what she received she contacted the sender to inform them and was so upset she went as far as to phone the company herself to complain about what arrived at her home. As you can imagine it was upsetting for both sides as the recipient didn't want to inform the sender that what she received was so terrible and the sender was upset that the birthday flowers were such a disgrace. The customer service is laughable, i was initially offered £10 refund!!! that in itself is an insult and I will be opening a dispute via the payment method on this. When mentioning i'd open a dispute suddenly the refund went up to the full product amount but refused to issue refund of delivery fee. They argue that the flowers were delivered on the day requested!! well yes they were but there is no logic there if your delivering trash. If I order from any supplier and goods are delivered damaged or not as described, then I will get a full refund. The staff on the phone were rude and lying to me, one minute I was told to get my mother to call back and when she did suddenly that staff member has left the office, even though she said to call straight back. My advice is do not use them, the box states prestige so clearly its all the same companies using different names. In my opinion this is false advertising and its pointless to pay extra for a larger medium bunch as there is no difference at all. They will also have you believe that if you keep them for 3 says they magically fix themselves. I have never known a flower to regrow its head after being snapped off. Moral of the story - dont use them - if it seems like a good price it isn't, your only paying to fill your green bin and recycling