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123 Flowers Reviews

4.6 Rating 13,520 Reviews
91 %
of reviewers recommend 123 Flowers
Company Reviews Product Reviews
224
 Metrics Info
4.6
Based on 13,520 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read 123 Flowers Reviews
Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
P Knights
Verified Reviewer
“Flowers ordered yesterday arrived next day great service lovely flowers my get well gift. To a friend she is delighted with them would buy again 💐🤩😊”
Helpful Report
Posted 2 months ago
Hi Patricia, Thank you for your kind words. We’re delighted the flowers arrived next day and that you’re happy with the service and gift for your friend. We look forward to assisting with your next order. Kind regards, Team 123 Flowers
Posted 2 months ago
A
Verified Buyer
“Easy yo use with great selection of flowers at very reasonable prices and no delivery charge! What’s not yo like !! Will definately use again”
Helpful Report
Posted 2 months ago
Hi there, Thank you for your kind words. We’re glad you found the selection great, prices reasonable, and delivery free. We look forward to helping you again soon. Kind regards, Team 123 Flowers
Posted 2 months ago
H
Unverified Reviewer
“Having sent a bouquet to a friend and been disappointed about the delivery time and the size, I made a complaint to 123 and left a review. Chloe was very quick to get back to me. She apologised and offered a new bouquet at my convenient date. I arranged a different type of bouquet in the same price range, to be delivered and - it arrived on the due date at a reasonable time and is beautiful. A week later, she is still enjoying the flowers and we are both happy! Well done 123 for sorting the problem! I will definitely give you another chance. I would recommend that you check the size of your bouquets in relation to pictures shown.”
Helpful Report
Posted 3 months ago
Hello Heather, Thank you for your thoughtful 4-star review. We’re glad the replacement bouquet arrived on time and that you’re happy with it, and we appreciate you sharing feedback about bouquet sizing compared with the pictures. We’ll pass your comments to the team to help improve accuracy. Kind regards, Team 123 Flowers
Posted 3 months ago
A Mcglone
Verified Buyer
“Beautiful flowers. Such a pity woucher make it so difficult . I ended up giving up on woucher despite buying the discount. It was so difficult I went direct to 133 .The flowers arrived the next morning. BRAVO. EXCELLANT SERVICE”
Helpful Report
Posted 4 months ago
Hello Angelica, Thank you for your review. We’re glad the flowers arrived the next morning and that you were happy with the service. We’re sorry the voucher process was difficult, and we’ll pass your feedback to the team to improve this. Kind regards, Team 123 Flowers
Posted 4 months ago
A
Verified Reviewer
“Flowers were beautiful and lasted nearly two weeks.. However I did not like that most bouquets do not tell you how many stems or give you the option to increase the size.”
Helpful Report
Posted 5 months ago
Hello, Thank you for sharing your feedback. We’re glad the flowers were beautiful and long-lasting, but we’re sorry about the sizing information. We’ll pass your note about stem counts and bouquet sizing to our product team to consider for future orders. If you’d like, we can also review this with your next order to ensure you get the size you prefer. Kind regards, Team 123 Flowers
Posted 5 months ago
Mr Gates
Unverified Reviewer
“Was contacted by customer services to resolve issues was sent a much better bunch that my mum loved in the end ,all in all better second time around but totally avoidable if better quality assessments are in place and pot luck with customer services first guy was unhelpful but second Chloe went extra mile and could see my issues . Thankyou 123 flowers”
Helpful Report
Posted 5 months ago
Hello, Thank you for sharing your feedback. We’re glad the second bouquet was loved and appreciate your patience, as well as your comments about quality assessments and the service you received. We’ll be sure to pass on your thanks to Chloe for going the extra mile. We’re sorry the first contact was unhelpful, and we’ll work to improve. If there’s anything else we can do, please let us know. Kind regards, Team 123 Flowers
Posted 5 months ago
S
Verified Reviewer
“I ordered some flowers yesterday and the roses and carnations was very wilted as a florist myself I was disappointed to see they was not fresh flowers I have used this company in the past with no issues at all”
Helpful Report
Posted 5 months ago
Hello Sarah, We're sorry to hear your flowers arrived wilted and not fresh. This isn’t the experience we want for our customers. Please reply with your order number and, if possible, a photo of the flowers. We’ll arrange a replacement or a refund as soon as we can. Thank you for letting us know, and for your past support. Kind regards, Team 123 Flowers
Posted 5 months ago
A
Verified Reviewer
“Lovely flowers delivered on time”
Helpful Report
Posted 6 months ago
Hello, Thank you for your wonderful review. We’re glad the flowers were lovely and delivered on time. If there’s anything else we can do to help with future orders, please let us know. Warm regards, Team 123 Flowers
Posted 6 months ago
R Garnett
Verified Reviewer
“Flowers were lovely, however no card in them so don't know who they are from”
Helpful Report
Posted 6 months ago
Hello, Thank you for your wonderful review. We’re glad the flowers were lovely. We’re sorry there was no card to identify the sender. If you’d like, we can include a card with a message in future orders. Please let us know any details. We appreciate your feedback and look forward to serving you again. Warm regards, Team 123 Flowers
Posted 6 months ago
J
Verified Reviewer
“Lovely flowers which really perked up when put in water - my mother is very happy with her flowers and keeps thanking us for part of her early Christmas present .”
Helpful Report
Posted 7 months ago
Hello, Thank you for your wonderful review. We’re delighted the flowers perked up in water and that your mother is happy, and that they’re part of her early Christmas present. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers
Posted 7 months ago
S
Unverified Reviewer
“Just received some flowers from my granddaughter and they are beautiful and the flowers I love. I would use 123 for future flowers”
Helpful Report
Posted 8 months ago
Hello Sandra, Thank you for sharing this lovely note. We’re thrilled the flowers are beautiful and that you’ll consider 123 Flowers for future orders. If you need anything else, we’re here to help. Warm regards, Team 123 Flowers
Posted 8 months ago
A
Verified Reviewer
“Well, Lets put it this way.....My wife gave me the biggest hug I've had for quite some time! Thankyou!”
Helpful Report
Posted 8 months ago
Hello, Thank you for sharing this lovely moment. We’re so glad your wife enjoyed the flowers and that it brought such a wonderful hug. If you need anything else, we’re here to help. Warm regards, Team 123 Flowers
Posted 8 months ago
T Foster
Verified Buyer
“Easy to order Hopefully the flowers will arrive on time/fresh & as nice as the picture”
Helpful Report
Posted 8 months ago
Hello Teresa! Thank you for your review. We’re glad the ordering process was easy. Warm regards, Team 123 Flowers
Posted 8 months ago
P Hayward
Unverified Reviewer
“Well, after an unfortunate error this company has kindly dealt with the issue within hours. The correspondence between us was always clear and efficient. So for that I am truly grateful as is the recipient of the bouquet. Thank you all.”
Helpful Report
Posted 9 months ago
Hello Peggy! Thank you for your thoughtful review! We're so pleased to hear that our team was able to resolve the issue quickly and that your experience with us was clear and efficient. Your gratitude means a lot to us! Warm wishes, 123 Flowers
Posted 9 months ago
A
Verified Reviewer
“I sent flowers to my sisters birthday. But unfortunately the box was badly damaged when they arrived. The courier was royal mail in this case. I contacted 123 flowers 💐 and was offered £5 discount. But I don't feel I will use it if they ate using the royal mail as there chosen courier. Flowers were But was worried the bear that was a gift with flowers could have been lost.”
Helpful Report
Posted 10 months ago
Hello, Thank you for sharing your feedback with us. We’re really sorry to hear about the damage to the box and understand your concerns regarding the courier. Your experience is important to us, and we appreciate you bringing this to our attention. We will certainly look into this matter to ensure better service in the future. Warm regards, Katie
Posted 10 months ago
I Gillings Order 404602
Verified Reviewer
“I have used 123 Flowers before and was disappointed that I had to request a replacement order as the original bouquet was not up to standard. It was with some trepidation that I used 123 Flowers again, but after having a glowing report from the flowers recipient who stated that the bouquet was excellent, I will use this company again. Thank you 123 Flowers!”
Helpful Report
Posted 11 months ago
Hello Ian, Thank you for sharing your experience! We're delighted to hear that the bouquet received such a glowing report from the recipient. We truly appreciate your trust in us, and we look forward to serving you again in the future. Warm regards, 123 Flowers
Posted 11 months ago
T Hopper
Verified Buyer
“Beautiful Bouquets, really good quality and value for money and always arrive on time!”
Helpful Report
Posted 1 year ago
Hello Tracy, Thank you for your lovely review! We’re delighted to hear that you appreciate the quality of our bouquets and that they always arrive on time. Warm wishes, 123 Flowers
Posted 1 year ago
A
Unverified Reviewer
“Received flowers today for my birthday from a dear old friend. We were both very disappointed. Look forward to hearing back from Customer Services”
Helpful Report
Posted 1 year ago
Hello, Thank you for taking the time to share your thoughts with us. We're sorry to hear that your birthday flowers didn't meet your expectations. Your satisfaction is very important to us, and we'd love to help resolve any issues you're experiencing. Please reach out to our Customer Services team via Amazon and they will be able to look into this and assist further. Warm wishes, Rosie
Posted 1 year ago
P Keenan
Verified Reviewer
“Very easy to use the website and order. I live in Dublin and needed to send flowers to my friend in the north of Ireland which is why I chose this company. I did request next day but they arrived a day later, however my friend was thrilled with them and in my opinion that’s all that matters ☺️”
Helpful Report
Posted 1 year ago
Hello Patricia, Thank you for your wonderful 4-star review! We’re thrilled to hear that you found our website easy to use and that your friend loved the flowers. We apologize for the delay in delivery and appreciate your understanding. Your feedback truly brightens our day! Warm wishes, 123 Flowers
Posted 1 year ago
A
Unverified Reviewer
“My friend was delighted to receive her bouquet of flowers, first time I’ve used your company. Thank you. Marcia Hughes”
Helpful Report
Posted 1 year ago
Hello Marcia, Thank you for your lovely 4-star review! We’re thrilled to hear that your friend was delighted with her bouquet! It’s wonderful to know that this was your first experience with us, and we hope it won't be your last. Warm regards, Team 123 Flowers
Posted 1 year ago
123 Flowers is rated 4.6 based on 13,520 reviews
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