123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.60

4.6 Rating 13,427 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely horrible company My flowers that supply old tired or broken flowers and charge for cards but print messages on A4 paper instead. Never deliver what they promised and never on time. Time and money waster. Rude customer service that block you after you are trying to get your money back. I had to open a money back dispute through my bank. Also ignore their positive reviews they are also scam written by fake accounts - just look at the wordings and you can see positive reviews are scam just like their products and services”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm very sorry to hear about your experience with our company. It’s truly disappointing to learn that you received old or damaged flowers, and I apologise for the inconvenience caused by our card printing and delivery issues. We strive to fulfil our promises, and I regret that we did not meet your expectations. I understand your frustration with our customer service and the difficulty you faced in seeking a refund. Your feedback is invaluable, and I assure you that we take these concerns seriously. Please know that we are committed to improving our services. I can confirm that all reviews are submitted by customers who have placed orders with us, and they include their details for our team to reference. I apologise for your dissatisfaction with your experience. I have contacted your via email. Best wishes, Ellie

Posted 1 year ago

“Extremely Disappointing Experience - Luxury Flowers Not Received, Extortionate Price Charged am extremely disappointed with my recent experience with 123 Florist I ordered what was advertised as a “luxury” bouquet, expecting high-quality flowers with chocolates given the extortionate price I was charged. However, what I received was far from luxurious—flowers that looked nothing like the images on the website and Chocolate's were missing. Worse company ever, surprised they have not been shut down with the amount of negative reviews. For the price I paid, I expected premium service and product, but instead, I feel completely let down. Not only was the quality poor, but I also lack of communication or apology from the florist, even after reaching out to address the issue providing evidence to receiving no further communication back. I would not recommend this florist to anyone looking for high-quality flowers or value for money. Save yourself the disappointment and look elsewhere.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I sincerely apologise for your disappointing experience with us. We strive to provide high-quality products and excellent service, and I’m truly sorry to hear that we fell short in your case. Your feedback is very important, and I understand your frustration regarding the quality of the bouquet and the missing chocolates. If you believe this issue hasn’t been resolved to your satisfaction, please reach out to us at enquiries@123-flowers.co.uk. Include your order number and 'REVIEW' in the subject line so we can assist you further. Best wishes, Ellie

Posted 1 year ago

“Without doubt, one of the worst companies that I have dealt with. Don't believe the reviews as they probably write the reviews themselves. Don't waste your money. Go to a reputable flower seller. This company is a rip-off and should not be allowed to trade. They stole £25 from me for undelivered flowers. I am reporting them to Trading Standards.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We take such matters seriously, and I apologise for any frustration you’ve encountered regarding your order. I can see that our management team has been in contact. Warm regards, Katie

Posted 1 year ago

“I ordered the flowers on the 23rd September in plenty of time for delivery on 27th September. Unfortunately they didn't arrive. I opened a ticket asking where the flowers were, and was told that they couldn't guarantee that the order would arrive on the date chosen. 2//3 days later, and still not arrived. Just been advised that the flowers arrived today and they were mouldy. On top of that, the flowers look nothing like the advertising picture. A underwhelming experience.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide us with feedback about your recent experience with 123 Flowers. We sincerely appreciate your valuable input as it helps us improve our services. We apologise for the inconvenience you encountered with the delivery of your order. We understand how frustrating it must have been for the flowers to not arrive within the expected timeframe. Please accept our sincerest apologies for any inconvenience caused by this delay. I have located your order and can see that a fresh bouquet was arranged for delivery on the 2nd to a different address as requested by yourself and this was successful. Warm regards, Rosie

Posted 1 year ago

“I ordered what I thought was a beautiful large bouquet of flowers for a very dear friend of mine. The photo on the website was lovely. What I received was very disappointing. I contacted 123flowers and they said their florist was happy with what was sent out. I definitely won’t be using this company again”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We sincerely appreciate your honesty and are truly sorry to hear that the bouquet you received was not up to your expectations. We apologise for any inconvenience caused and for falling short of delivering the quality that we strive for. Warm regards, 123 Flowers

Posted 1 year ago

“Used this company through a Wowcher deal. Took ages to navigate the website to put order through. Flowers delivered looked nothing like picture on website Super dissappointed”

Helpful Report

Posted 1 year ago

Hello Natalie, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with 123 Flowers. We truly appreciate customers like yourself who share their thoughts and help us improve our services. We sincerely apologise for the inconvenience you encountered while navigating our website to place your order. We understand that this could be frustrating and we will definitely take your feedback into consideration in order to enhance our website's user experience. We are also sorry to hear that the flowers you received did not resemble the picture on our website. We strive to ensure that our customers receive the exact product they expect, and we regret that we fell short in this instance. This is certainly not the level of satisfaction we aim for, and we deeply apologise for any disappointment caused. Once again, we truly appreciate your feedback and for bringing your concerns to our attention. Kind regards, Katie

Posted 1 year ago

“We ordered flowers 10 days ago for my mother in law’s birthday…..they still haven’t arrived. Very poor service (123 blame Royal Mail….).”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re truly sorry to hear that your mother-in-law’s birthday flowers have not yet arrived, and we completely understand your frustration. If this has not been resolved, please could you contact us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Will not buy from here again false advertising show you pictures not what you get delivered think must magnify pictures also the basket wasn’t the one shown in there picture to one that was received £35 which was a gift for my mother the plant is like something get out a supermarket for £5 disgrace”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear about your disappointing experience. We understand how frustrating it must have been for the gift to not meet your expectations, especially for such an important occasion. Your feedback is valuable, and we’ll look into improving the accuracy of our product representations. Thank you for sharing your concerns. Warm regards, Tom

Posted 1 year ago

“I am not sure if these are all fake reviews or if the service has degraded recently but there is absolutely no resemblance between what is advertised and what I received. Incredibly disappointed ... I will now have to go and buy another bouquet from a real shop because if I offer these to my wife for her birthday today, I will undoubtedly lose some body parts ... such a waste of money!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience and understand your frustration. It’s disappointing to know that what you received did not match your expectations or the advertisement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“The only good thing is the delivery on time. The flowers look terrible. I have never used this company in my life, this is the first and last time. I am very disappointed. I ordered flowers for a friend for her birthday, how can you give such flowers as a gift. And did the florist have eyes at all. How is this possible, just a shock. This is not a bouquet, but rubbish”

Helpful Report

Posted 1 year ago

Hello Anastasiia, Thank you for your review. I’m truly sorry to hear about your disappointing experience. This is not the standard we aim for, and I understand your frustration, especially for such a special occasion. If possible, please send us a birds-eye view image to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Awful nothing like picture less than half the flowers pictures nothing like the bouquet ordered and can fine no way to contact company”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“DO NOT USE THIS COMPANY! I ordered flowers online for my sisters funeral. I paid extra to receive the flowers ONTIME. I was provided with tracking link. The flowers were never received. This caused a lot of stress for me on my sisters funeral day. Stress that was not needed on such a day. I contacted 123 flowers and was told they can provide a replacement as goods were delivered! They were not received! The funeral has gone my sisters burial was in London I live in Birmingham. Therefore a replacement is NO GOOD. I was also told I cannot receive a refund! PLEASE DO NOT USE THIS BUSINESS THEY ARE FRAUDULENT!”

Helpful Report

Posted 1 year ago

Hello Natasha, Thank you for your review. I’m truly sorry to hear about the distress you experienced. This is not the level of service we aim to provide, especially on such a difficult day. I understand how crucial timely delivery was for you, and I apologise for the issues you encountered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Half of them were dead and the heads fell off before reaching the vase. Emailed customer service and they wouldn’t help nor send another bunch. Daylight robbery”

Helpful Report

Posted 1 year ago

Dear Chloe, thank you so much for taking the time to share your feedback about your recent experience with 123 Flowers. We genuinely appreciate customers like you who let us know about their thoughts and experiences. We are truly sorry to hear about the issues you encountered with your flowers. It is certainly not our intention for any of our customers to receive anything less than fresh and beautiful blooms. We apologise for the disappointment caused by receiving half of the flowers in poor condition and experiencing the heads falling off before reaching the vase. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“I purchased nature's best to cheer my daughter in law up after she spent the night in hospital. My thoughts were it is always nice to receive flowers. I went round the next day and couldn't believe what had been sent. It was a bunch of branches (image provided of what was received along with image of what was advertised on website). Even my husband was disgusted. Also these came in a box, letter box flowers when I expected a bouquet but I really wouldn't have minded if they were nice. Very disappointed and under the circumstances request a full refund. Also left on neighbours doorstep when number was clearly stated.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We're deeply sorry to hear about your disappointing experience. This is certainly not the standard we aim for. If not done already, please could you contact our customer service team with some photos of the bouquet, your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 1 year ago

“Ordered Peruvian bouquet and yes delivered promptly the next day. What was received was a small bunch of roses ?? very disappointed as this was just a small get well wish for my sick friend. I asked her to send me a photo as was surprised she thanked me for the roses ? it was supposed to be a much larger mixed bunch of flowers. I complained and received a prompt response saying there was nothing wrong with them and to peel the outer leaves of the roses !, I know how to look after roses, I have a garden full of them.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Katie

Posted 1 year ago

“Disgusting customer service ever, delivery is not set up, and flowers doesn’t looks like on website, I’m really upset. I got my bouquet three days later”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with 123 Flowers. We genuinely appreciate your effort in letting us know about your concerns. Firstly, we would like to extend our sincere apologies for the disappointing customer service you received, as well as the issues with the delivery and the flowers not meeting your expectations. We understand how frustrating this must have been for you, and we are truly sorry for any inconvenience caused. I have checked the tracking link and can see that delivery was attempted on the chosen date and the following day. However, there was no answer. Once again, we extend our sincerest apologies for any inconvenience caused. We genuinely appreciate your feedback. Warm regards, Katie

Posted 1 year ago

“Absolutely shocked by the bouquet my mum received for her birthday ! Paid 10 extra for a large bouquet and what we recieved was something you would get for 6 pound from a petrol station.. disgusting and awaiting contact to discuss this”

Helpful Report

Posted 1 year ago

Dear Clair, thank you so much for taking the time to provide feedback about your experience with 123 Flowers. We truly appreciate your honest review and value your input. We would like to sincerely apologise for the disappointing bouquet your mum received for her birthday. We understand your frustration and we deeply regret that it fell short of your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“Terrible quality, 4 day delivery flowers were ruined no water in them DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

Dear Sean, Thank you so much for taking the time to share your feedback on your experience with 123 Flowers. We truly appreciate customers like you who inform us about their concerns, as it helps us to continuously improve our services. We sincerely apologise for the quality of the flowers you received and the unfortunate mishap with the delivery. It is truly disappointing to hear that the flowers arrived ruined without water. This is certainly not the level of service we aim to provide to our valued customers. We would like to extend our apologies and assure you that we are taking this matter extremely seriously. I have located your order and can see that this is being looked into by our customer service team. Warm regards, Katie

Posted 1 year ago

“I have ordered a medium size bouquet for extra £5. What I have got is not even half of the size advertised on the website. I have contacted customer support and was told it is the exact same. I have included side by side comparison for people to see. I have also payed extra for special delivery with txt message updates and didn't get any of it. Customer support have blamed it on RM. Overall absolutely disappointing experience. Wouldn't recommend and certainly won't be using again.”

Helpful Report

Posted 1 year ago

Hello Michelle, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with 123 Flowers. We appreciate customers like you who share their thoughts and help us to continuously improve our services. We sincerely apologise for the disappointment you experienced with the size of the bouquet you ordered. We are also sorry for the inconvenience caused by the lack of special delivery with text message updates. We understand the importance of these additional services and apologize for falling short of your expectations. Once again, we apologise for any inconvenience caused and appreciate your feedback. Warm regards, Rosie

Posted 1 year ago

“I had an incredibly disappointing experience with 123Flowers. I ordered flowers for my mother's birthday, expecting a beautiful surprise. However, what I received was far from satisfactory. Firstly, the flowers arrived three days late, which ruined the surprise. When they finally arrived, they were in an appalling state—crushed, wilted, and without water. They looked nothing like what I ordered or what was shown on the website. The quality was abysmal. Customer service was dismissive despite the photographic evidence I provided. They insisted there was no quality issue and offered a mere £10 credit, which I rejected because I won't order from them again. They claimed their florist manager saw no issues and mentioned they sometimes use replacements, offering no refund. After escalating to PayPal, the retailer emailed me asking to close the case, stating they could not offer a solution while a case was open with PayPal. Since I knew they wouldn't take any action if I closed the case, I continued communicating with them through PayPal. Suddenly, they changed their stance and claimed a mistake was made in packing the incorrect bouquet. Despite this admission, they still didn’t offer a refund and insisted on sending another bouquet or gift. I didn't want any replacement or further dealings with this company. I further escalated the issue to PayPal, as I didn’t want any replacement or further dealings with this company. After that conversation PayPal refunded me within 10 minutes. Please don't waste your energy and dispute it directly with your bank or PayPal if you encounter a similar problem. I spent two weeks in frustrating communication back and forth. This level of customer service is unacceptable. They prioritize profit over customer satisfaction. I will never order from them again and strongly advise others to steer clear. Find a more reputable florist to avoid disappointment.”

Helpful Report

Posted 1 year ago

Hello Anna, thank you for taking the time to provide us with your feedback regarding your recent experience with 123 Flowers. We sincerely apologise for the incredibly disappointing experience you had and the inconvenience caused. We understand how important it was for you to surprise your mother on her birthday, and we are truly sorry for the delay in delivery and the poor condition of the flowers upon arrival. This is certainly not the level of service and quality we strive to provide. We also apologise for the experience you had with our customer service team. We should have been more understanding and empathetic towards your concerns, especially considering the photographic evidence you provided. Your dissatisfaction should have been acknowledged and addressed appropriately. We regret that we were unable to offer a satisfactory solution during our initial communication and that it took escalations to PayPal for us to acknowledge our mistake in packing the incorrect bouquet. We understand and respect your decision to seek a refund from PayPal directly. We acknowledge our failure to provide the appropriate customer service and satisfaction that you deserved. Once again, we sincerely apologise for the disappointment and frustration you experienced. We value your feedback and will use it to make the necessary improvements. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in us in the future. Best regards, Rosie

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,427 reviews