123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.63

4.6 Rating 13,226 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 24th April 2025

123 Flowers 5 star review on 17th April 2025

754

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered flowers from here for a birthday gift and what showed up was awful. Pretty much all foliage and not even nice foliage at that. My mum was a florist and when I showed her she was shocked at how bad it is.”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear that your recent order didn’t meet your expectations. We always strive to deliver beautiful, fresh arrangements that reflect the images shown on our website, and it’s disappointing to learn that we fell short on this occasion. Your feedback regarding the balance of flowers and foliage has been shared with our floristry team so we can review and improve. Best wishes, Katie

Posted 1 day ago

“First time using this company, easy site to use”

Helpful Report

Posted 1 day ago

Hello Anne, Thank you for your wonderful review! We're delighted to hear that you found our website easy to use. We strive to make the experience as smooth as possible for our customers. Warm regards, 123 Flowers

Posted 1 day ago

“I am amazed I ordered 8pm delivered by 4pm next day 100 percent super Flower's and delivery”

Helpful Report

Posted 2 days ago

Hello, Thank you for your amazing review! We're thrilled to hear that you were impressed with our prompt delivery and the quality of our flowers. Warm regards, 123 Flowers

Posted 1 day ago

“Easy site to use, reasonable prices and quick delivery.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your kind words! We're thrilled to hear that you found our site easy to use, our prices reasonable, and experienced quick delivery. Warm regards, 123 Flowers

Posted 1 day ago

“Have Beautiful Cards loads of room to add message ,Brilliant Times for Delivery and Most of All Beautiful Flowers Thank You”

Helpful Report

Posted 2 days ago

Hello Sharon, Thank you for your fantastic review! We're so glad you loved the beautiful cards, timely delivery, and our gorgeous flowers. Warm regards, 123 Flowers

Posted 2 days ago

“I’m only giving one star because I can’t give zero stars. What this company advertises is not what they deliver. They failed to honour next day delivery. Their bouquets are seriously overpriced. The bouquet we ordered bore no resemblance to the web site image and it had to be binned on day 4. When a complaint was initiated they tried to blame Royal Mail for the delay, they asked for photographs of the mess they called a bouquet, which we sent, then they wanted a “Birds Eye” view before they could proceed with our complaint. After we sent these photographs they then had the cheek to say that we were outside the 3 day window of them flowers arriving and therefore could not proceed with the complaint and our case was closed. They had the audacity to offer a £10 online gift voucher off our next purchase - as if we would ever use this company again! Their emails were consistently patronising and weirdly were signed off with a Christian name a kiss! We urge people to read the other one star reviews and don’t put your friends in the embarrassing position of having to leave their sick bed to take photographs of a wilted bunch of flowers at the bequest of this company. As I write this review I have just received an automated request from 123 flowers saying they would love to know how our recent experience with them went! Hopefully they will read this review, and others, to see how it went and how 123 Flowers failed us at every level.”

Helpful Report

Posted 3 days ago

Hello Elaine, Thanks for taking the time to leave a review. We’re very sorry to hear about your recent experience and that we let you down on such an important occasion. This is not the standard of service or quality we aim to provide, and we completely understand your frustration. As our customer care team explained, deliveries to addresses further from our distribution centre, such as Northern Ireland, may occasionally take a little longer in transit, which is also noted on our website. I can confirm that the emails you received were signed by the colleague handling your enquiry. We apologise if this caused any confusion. Thank you for taking the time to share your feedback — it helps us identify where we need to improve. Warm regards, Katie

Posted 2 days ago

“Thank you so much for a great experience”

Helpful Report

Posted 4 days ago

Hello Deborah, Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with us. Your support means the world to us! Warm regards, Katie

Posted 3 days ago

“I sent flowers to my sisters birthday. But unfortunately the box was badly damaged when they arrived. The courier was royal mail in this case. I contacted 123 flowers 💐 and was offered £5 discount. But I don't feel I will use it if they ate using the royal mail as there chosen courier. Flowers were But was worried the bear that was a gift with flowers could have been lost.”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your feedback with us. We’re really sorry to hear about the damage to the box and understand your concerns regarding the courier. Your experience is important to us, and we appreciate you bringing this to our attention. We will certainly look into this matter to ensure better service in the future. Warm regards, Katie

Posted 3 days ago

“Sent mum bouquet of flowers chosen from 123 website she sent me a pic of them and I was horrified, 2 roses had fallen off and they looked like I had picked them up from someone's garden I am being refused a discount and am embarrassed that I trusted this company and my mum looked upset NOT GOOD ENOUGH”

Helpful Report

Posted 6 days ago

Hello, Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the bouquet did not meet your expectations and that it caused embarrassment for you and your mum. We always strive to ensure our flowers arrive in perfect condition. Kind regards, Rosie

Posted 3 days ago

“I am extremely disappointed with the bouquet I received compared to what was advertised. For £30, I expected a full and vibrant arrangement, but what arrived was very substandard, with very few flowers and not at all what was shown online. Frankly, I’ve seen better quality flowers at a supermarket or garage forecourt. When I raised this with your customer service team, I was told the bouquet was “perfect,” which I find dismissive and unacceptable. The arrangement I received does not represent good value for money, nor does it match your advertised product.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received did not meet your expectations and that your concerns were dismissed. Warm regards, Rosie

Posted 3 days ago

“For the florist pick bouquet they were distinctly underwhelming lacking in quantity and quality, a disappointing purchase.”

Helpful Report

Posted 6 days ago

Hello, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the florist pick bouquet fell short of your expectations in both quantity and quality. We strive to provide beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your feedback is essential, and we'll be looking into this matter further to ensure a better experience for our customers in the future. Warm regards, Katie

Posted 6 days ago

“I have always had excellent service with you and the flowers have been of excellent quality. Thank You”

Helpful Report

Posted 1 week ago

Hello Mrs Pearson, Thank you for your lovely review! We're thrilled to hear that you have consistently received excellent service and enjoyed the quality of our flowers. Warm regards, 123 Flowers

Posted 1 week ago

“Great flowers, perfection in fact, so well recieved, will buy from you again, kind regards Barbara Rose”

Helpful Report

Posted 1 week ago

Hello Barbara, Thank you for your amazing review! We’re thrilled to hear that the flowers were well-received and that you found them perfect. Kind regards, 123 Flowers

Posted 1 week ago

“Ordered yesterday evening and the flowers arrived lunchtime today! They were a treat for myself and I am delighted with their quality and freshness. At this point, obviously, I cannot comment on their longevity but the freesias arrived in bud and are just beginning to open.”

Helpful Report

Posted 1 week ago

Hello Rosemary, Thank you for your wonderful review! We're delighted to hear that you’re enjoying your flowers and that they arrived promptly. We hope they bring you lots of joy as they begin to bloom! Warm wishes, 123 Flowers

Posted 1 week ago

“Ordered some flowers for my daughter birthday they arrived on time, she absolutely love them, will be ordering again from yourselves, first class service, well done”

Helpful Report

Posted 1 week ago

Hello, Thank you for your fantastic review! We're so happy to hear that your daughter loved her flowers and that our service met your expectations. Warm wishes, 123 Flowers

Posted 1 week ago

“Excellent”

Helpful Report

Posted 1 week ago

Hello David, Thank you so much for your excellent review! We're thrilled to hear that you had a great experience with us. Warm wishes, 123 Flowers

Posted 1 week ago

“Similar to others, Royal Mail made two notifications and flowers arrived at 5pm. Also delivered upside down. For the large bouquet they were distinctly underwhelming lacking in quantity and quality, a disappointing purchase.”

Helpful Report

Posted 1 week ago

Hello Steve, Thank you for taking the time to share your feedback, and I’m very sorry to hear that your experience was disappointing. Flowers should always arrive fresh, well-presented, and reflective of the size ordered, so I completely understand your frustration. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 week ago

“Flowers turned up on time, the box was battered,delivered upside down and soaking wet. Most of the flowers were ok ,I complained about the condition and was told they were sorry and offered a £5 refund. My recommendation would be not to use this company as instead of a nice birthday surprise, it was more of a shock.”

Helpful Report

Posted 1 week ago

Hello Simon, Thank you for your feedback, and we're truly sorry to hear about the condition in which your flowers arrived. They should have been a beautiful birthday surprise, not a disappointment, and I completely understand how upsetting this must have been. We will be following up with our courier regarding the handling of your order, as flowers should never arrive in that state. I’m also sorry that our initial resolution didn’t feel sufficient. Your comments are invaluable in helping us improve both our service and customer experience, and we really appreciate you bringing this to our attention. Warm regards, Tom

Posted 1 week ago

“Great service”

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Posted 2 weeks ago

Hello there, Thank you for your amazing feedback! We're so glad to hear you enjoyed our service. Warm wishes, 123 Flowers

Posted 2 weeks ago

“the flowers that turned up were absolutely NOTHING like the image i ordered from. I tried to resolve it with 123 flowers and was literally treated like i was stupid. In the end i was told to dispute it with my bank as 123flowers werent going to do anything. I sent the 2 photos of their website and what was delivered and they insist they are the same?? I mean, I am no florist but i have clear vision”

Helpful Report

Posted 2 weeks ago

Hello Craig, Thank you for taking the time to leave a review. We are very sorry to read about your experience and the disappointment caused by your recent order. It’s upsetting to hear that you felt the flowers you received did not match the image you ordered, and we sincerely regret that our team’s response left you feeling unheard. We always aim for our bouquets to reflect the product images as closely as possible, but as flowers are a natural product, there can sometimes be slight variations. As stated on the website, this bouquet is sent in bud form to ensure maximum freshness. Warm regards, Rosie

Posted 2 weeks ago

123 Flowers is rated 4.6 based on 13,226 reviews