123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,333 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,333 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery address became a mix of mine and the recipient's address (not what i keyed in). They refused to change it to the correct address and flowers were never delivered. A waste of money. I had to purchase again, from Amazon this time. Very unhelpful company. I wouldn't recommend them at all.”

Helpful Report

Posted 2 days ago

Hello, We're extremely sorry to hear you've had a hard time trying to amend your order and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Kind regards, Team 123 Flowers

Posted 1 day ago

“I sent my lovely friend flowers to Northern Ireland as condolences for her Mum who had passed unexpectedly before Xmas. Firstly having paid extra for the speedy delivery I was disappointed with a delay but had decided to not be too quick to judge due to the time of year and amount of bank holidays but when the flowers arrived my friend sent a photo of the flowers. I was very disappointed. They looked nothing like the picture depicted on the website. Luckily my friend understands the sentiment behind the gesture but to be honest it was embarrassing.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers you sent to Northern Ireland didn’t arrive as expected and that your friend’s photo showed a disappointing result. This isn’t the standard we aim for. A member of our reviews team has now been in touch or will reach out to understand what happened and to discuss a resolution. Kind regards, Team 123 Flowers

Posted 4 days ago

“Got my friend a bouquet of flowers when they come there was nothing like the flowers in the picture.They was dry the leaf was yellow very disappointed not like the picture at all”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers didn’t meet your expectations and that you were disappointed with their condition. A memebr of our reviews team has now contacted you, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 week ago

“Lovely flowers which really perked up when put in water - my mother is very happy with her flowers and keeps thanking us for part of her early Christmas present .”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful review. We’re delighted the flowers perked up in water and that your mother is happy, and that they’re part of her early Christmas present. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 1 week ago

“I bought a large bouquet I expect was expecting to be larger it looks like a normal size to me a bit disappointed I'm trying to attach the picture but don't allow me”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re very sorry to hear that the bouquet didn’t meet your expectations and that you were disappointed with its size. We’d like to look into this for you and understand what happened. A member of our reviews team has now reached out to you in the hope to resolve this. Kind regards, Team 123 Flowers

Posted 1 week ago

“We are disappointed and this is not the bouquet that is described! You ruined the birthday and the mood of many people because of this collection of a few glasses of flowers, not a bouquet.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re very sorry to hear that your bouquet didn’t match the description and that it affected the occasion. This isn’t the standard we aim for, and we’d like to look into this for you. A member of our reviews team will be in touch to resolve the issue and discuss next steps. Kind regards, Team 123 Flowers

Posted 1 week ago

“Excellent value and beautiful flowers. Fast delivery with Royal Mail. Will definately purchase again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful review. We’re delighted you found great value and beautiful flowers, and that delivery was fast. We look forward to serving you again soon. Warm regards, Team 123 Flowers

Posted 1 week ago

“Excellent value and beautiful flowers. Fast delivery with Royal Mail. Will definately purchase again.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful review. We’re delighted you found great value and beautiful flowers, and that the Royal Mail delivery was fast. We look forward to serving you again soon. Warm regards, Team 123 Flowers

Posted 1 week ago

“Excellent service when an error occurred in the delivery address I selected for a special birthday bouquet. The error was corrected immediately via a couple of to and fro emails - super customer service, and I'm sure the flowers will be lovely when they arrive as I have used 123 Flowers previously Thank you!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your positive feedback. We’re glad the address issue was resolved quickly and that you’ve had good experiences with us before. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“easy website to manoeuvre and plenty of choice”

Helpful Report

Posted 2 weeks ago

Hello Mary, Thank you for your lovely review. We’re glad the site was easy to navigate and that you found plenty of choice. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“Been looking for some budget friendly shops to buy some flowers for my mum whos recently lost her dad. 123 flowers have some beautiful stunning bouquets and prices were very reasonable I'm so excited for my order.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your kind words. We’re glad you found budget-friendly bouquets that suit your mum during this time, and that you’re excited for your order. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“My bouquet of flowers didn't even look half as good in the photos. I thought I'd surprise someone and send a beautiful bouquet, but then I guess you can't count on much online.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re very sorry your bouquet didn’t meet the expectations shown in the photos. This isn’t the standard we aim for, and we’d like to look into this for you. A member of our reviews team will be in touch to resolve this. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Hi , will never use this shambles of a company ever again. Ordered flowers for sister in law’s birthday, four days late and came limp and dried out. In touch with customer services, no intention of helping, total con artist, disgusting company.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our reviews team has now reached out to you, and we hope this can be resolved. Kind regards, Rosie

Posted 3 weeks ago

“very poor service I ordered next day delivery for special occasion however its still not delivered despite number of email to establish the position but no satisfactory response or delivery very poor will not be using again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re truly sorry for the poor service and the delay in your delivery. This is not the standard we aim for, and we understand how important the next-day delivery was for your special occasion. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Just had flowers arrive this morning the anniversary of my partners mothers passing, this was a very important occasion as this women was not your typical mother in law she went above and beyond and was the rock in the family.I wanted to show my common law wife how much this occasion means to me, disappointment is a understatement!!!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and we’re truly sorry for the distress this has caused. This is not the standard we aim for, and we understand how important an anniversary and the memory of a loved one are, and that the arrangement did not meet expectations. I can see you have been in contact with our customer support team. We hope this can be resolved shortly. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“if you want the flowers as advertised, do not order with 123 flowers. what you see is not what you get, I ordered a medium bunch ,i didn't want the chocolates but couldn't get rid of the add on, What my daughter in law received was smaller than the standard size ,five roses and one lily stem and of course leaves, all n all i paid 27.98 for bad customer service , a few stems and chocolates i didn't want”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and we’re truly sorry for what you experienced. This is not the standard we aim for, and we understand how frustrating it is that the arrangement did not match what you ordered and that you felt the value was not right. I can see you have raised this issue, and we can no longer advise further. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Delivered on time! Well wrapped, nicely presented! A beautiful bouquet of flowers my friend was so pleased with them Thank you I will be buying from you again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your kind words! We're delighted the bouquet arrived on time, was well wrapped, and that your friend loved it. We appreciate your support and look forward to serving you again. Warm regards, Team 123 Flowers

Posted 3 weeks ago

“i ordered my sister flowers because she has cancer and is at end of life i wanted to express how much i love her well she got flowers that i did not order looked nothing like the picture of whet i ordered im so upset she said there lovely but there not there was 2 droopy pink roses and all green not flowers i paid an extra £10 pounds for bigger bunch no way was it big i feel aweful”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and we’re truly sorry for the distress this has caused. This is not the standard we aim for, and we understand how important it is that the flowers match what you ordered and show care for your sister. I can see you are in contact with our customer support team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“DO NOT USE THIS COMPANY EVER Had to give 1 ⭐ cos I couldn’t give minus stars. What a truly awful company, ordered flowers for my girlfriend’s birthday on Wednesday with their 24 hour commitment. Didn’t arrive for 5 days and not surprisingly when they did arrive this morning the box was squashed and the flowers were dead . Tried to add the photos but that doesn’t work either .”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and we’re truly sorry for the poor experience you described. This is not the standard we aim for, and we understand how disappointing late delivery, a damaged item, and a failed photo upload can be. I have investigated this further, and I can see you have been in contact with our customer support team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Ordered for my friends birthday, delivered on a Sunday right on time. My friend was thrilled with the beautiful flowers. In perfect condition. I will definitely use 123flowers again. Highly recommend this company”

Helpful Report

Posted 3 weeks ago

Hello Carole, So glad the flowers arrived on time and your friend loved them. Thank you for the kind recommendation — we really appreciate it. If you need anything else, we’re here to help. Warm regards, Team 123 Flowers

Posted 3 weeks ago

123 Flowers is rated 4.6 based on 13,333 reviews