123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,524 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic, a great choice, I was overwhelmed by the huge amount of optionsn and the value.”

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Posted 3 days ago

“I need email confirmation that the 3 orders i made actually arrived before i can leave review. 123_466051 etc”

Helpful Report

Posted 1 week ago

Hello, Thanks for getting in touch. We can’t view your order details here, but we’re happy to help. Please contact our support with the order numbers (e.g. 123_466051) and we’ll look into the delivery status and confirm what can be shared. Kind regards, Team 123 Flowers

Posted 1 week ago

“I will leave a review once delievered.”

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Posted 1 week ago

Hello Wendy, Thank you for your message. We hope the delivery goes smoothly and we’ll be glad to hear your thoughts once you’ve received it. Kind regards, Team 123 Flowers

Posted 1 week ago

“3 dying Sunflowers with a few leaves. £19.99 complaint suggested reading the care instructions and that was it. We did follow the care instructions. Thry were wilting on arrival and didn't recover. 24 hours later they looked terrible. After sending a video and numerous pictures basically told this is what I get for £20 . M&S BETTER BOUQUET FOR £6.50 . Won't be using again”

Helpful Report

Posted 2 weeks ago

Hello Angela, We’re sorry to hear the sunflowers arrived wilted and didn’t meet your expectations, and we understand how disappointing this is. I can see you are in contact with our customer support, and we hope this can be resolved. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“lovely sunflowers so I have bought some more !”

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Posted 3 weeks ago

Hello, Thank you for your lovely feedback. We’re glad you love the sunflowers and that you’re choosing to buy more. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Ordered specifically for a certain date and will arrive 2 days late! Delivery updates were awful also! If you cant guarantee a date why advertise and let people choose, so the flowers will have now been in a box for 4 days!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We are sorry that your order has experienced a delay and understand how disappointing this can be, particularly when sending a gift for a special occasion. I can see that you selected our free delivery service. While we always aim to deliver on the selected date, this service is not guaranteed and, as outlined in our delivery terms, delays can occasionally occur. We understand that some occasions require delivery on a specific date, which is why we also offer a guaranteed delivery option. For future time-sensitive orders, we would recommend selecting this service to provide greater assurance that your gift arrives on the required date. Kind regards, Rosie

Posted 3 weeks ago

“I ordered the "Fabulous Freesia" bouquet for £36.99 expecting the lush, vibrant, high-density arrangement pictured on the 123Flowers website. What actually arrived was a massive disappointment. The bouquet delivered was extremely sparse, with vastly fewer active stems than advertised. Several of the freesias were already droopy and wilted right out of the box. When I raised a formal complaint with side-by-side photo evidence, their team brushed it off with this unbelievable response: "After carefully reviewing the images with our florist manager, they’ve confirmed that the bouquet appears to be of good quality and matches the size ordered. That said, we absolutely understand that fresh flowers can sometimes appear slightly different on arrival, especially before they've had time to fully open and bloom." The image is of the flowers a week later and all feeding and watering instructions were followed. Claiming a sparse, half-empty bunch of flowers "matches the size ordered" and that unopened blooms will somehow double the actual stem count is pure nonsense. Appalling product quality, misleading advertising, and customer service that relies on template brush-offs. AVOID at all costs.”

Helpful Report

Posted 3 weeks ago

Hello, We’re really sorry to hear about the sparse arrangement and wilted stems, and that our response to your complaint didn’t address your concerns. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Disappointed! Very disappaointed! Bouquet ordered on Tuesday for next day delivery. The website took payment for next day delivery rate and showed next day as the delivery date. When queried, I was told that I missed the cut off-by 3 minutes! The flowers took THREE days to arrive. No refund of the premium delivery rate and the flowers definitely were underwhelming and did not match the photo on the website. Will be seeking further advice as the company will not refund anything.”

Helpful Report

Posted 4 weeks ago

Hello, We’re really sorry to hear about the delay and that the bouquet did not match what was shown online. That isn’t what we expect for a delivery you paid extra for, and your frustration is understandable. I can see you have been in contact with our customer support team, and this has now been resolved. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“I would like to give a 0 rating but it doesn't seem to let me do that. I ordered 'Colour Flash' from 123 Flowers for my sister's birthday but what was sent (in a 123 Flowers box with a 123 Flowers gift card and the words I put in my order for Colour Flash) were flowers called 'Bronze Allure' which only appear on the Prestige Flowers website (owned by the same company as 123 Flowers). They are also not very fresh and one stem short but I don't like them anyway. 123 Flowers are refusing to do anything about it, saying that they're not their flowers and so they can't do anything about it until I send a photo of the flowers they sent!”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the mix-up with your and the quality issues you described. That isn’t what we expect for a birthday bouquet, and it’s understandable you’re frustrated. I can see you are now in cotnact with our customer support team and a resolution has been offered. Kind regards, Team 123 Flowers

Posted 1 month ago

“GOOD SELECTION AND AT REASONABLE PRICES.”

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Posted 1 month ago

Hello, Thank you for your feedback. We’re glad you found a good selection and reasonable prices. Kind regards, Team 123 Flowers

Posted 1 month ago

“I sent my mum flowers in April and she was delighted with them. Not only that, the flowers lasted for a very long time, Good quality flowers”

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Posted 1 month ago

Hello Teresa, Thank you for your lovely feedback. We’re really glad your mum was delighted and that the flowers lasted so well. Kind regards, Team 123 Flowers

Posted 1 month ago

“Delivered late, even though extra was paid, flowers were nothing like what was ordered and dead. Customer service were vile, unhelpful and utterly worthless. AVOID!!!”

Helpful Report

Posted 1 month ago

Hello Willis, We’re really sorry to hear about the late delivery, the flowers not matching the order, and that they arrived in poor condition, as well as your experience with our customer service. That isn’t the standard we aim for. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 1 month ago

“Lovely flowers always plenty of blooms, well packaged and delivery times are excellent. Used 123 flowers 4 times now!”

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Posted 1 month ago

Hello Domenica, Thank you for your lovely feedback. We're thrilled you enjoy the blooms, packaging, and our delivery times. Kind regards, Team 123 Flowers

Posted 1 month ago

“Very poor service! As you can see in the two images, what was received is nothing like the image shown online. I even paid for the largest option so I dread to think what the standard looks like! Customer service was useless and just pushed me off.”

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Posted 1 month ago

Hello M, We’re really sorry to hear that what you received didn’t match the image and that you felt the customer service was unhelpful. That’s not the experience we want for our customers. After further investigation, I can see our customer support team advised you correctly. Kind regards, Team 123 Flowers

Posted 1 month ago

“I wouldn’t recommend this supplier at all, ordered a Fields of Gold bouquet of Sunflowers. The website suggests 7 stems in a standard bouquet, my boss received 3. Very poor and terrible value. I will actively not recommend.”

Helpful Report

Posted 1 month ago

Hello Suzanne, We’re really sorry to hear that the bouquet you received didn’t match the expected stem count and that you’re unhappy with the value. That’s not what we want for our customers. A member of our reviews team has now reached out directly. Kind regards, Team 123 Flowers

Posted 1 month ago

“Looks nothing like the pictures they advertise and very poor quality! scam!”

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Posted 1 month ago

Hello Shak, We’re really sorry to hear you weren’t happy with the flowers and that they didn’t match the pictures. That’s not what we want for our customers. I can see you have not directly contacted our customer support team. We have reached out to resolve this. Kind regards, Team 123 Flowers

Posted 1 month ago

“Have not turned up. Fuming! If they dont turn up today which at 17.20 is highly unlikely I want a full refund”

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Posted 1 month ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Rosie

Posted 1 month ago

“Delivery said attempted at 9.30pm when person was at home. So not delivered. Been in a post office van all day and now saying will deliver next day. Flowers won’t survive in a hot van for 2 days. I called and asked to resend fresh and they refused saying need to be delivered today. I used Interflora instead for delivery today. Never would I use this company again. Customer service were useless.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear of your disappointment regarding the delivery of your order. After reviewing the tracking information, we can see that a delivery was attempted; however, there was no response at the address. Please note that we do rely on the recipient being available to accept the delivery. If the bouquet arrives in poor condition, we would be more than happy to investigate further. Kind regards, Team 123 Flowers

Posted 1 month ago

“Stay away! The customer service is terrible. You get a different story every time. I was even told that if I pick a specific delivery day, delivering the flowers three days later still falls within their delivery window... They claimed they aren't actually responsible for delivery because it's usually handled by Royal Mail. One day I was assured the flowers would arrive exactly on the chosen date, but when they didn't (and I should mention I placed the order four days in advance), I was told that not all shipments arrive on time. I don't know how this company stays in business, or how the people working there aren't ashamed to lie as part of the job... It's a nightmare. I won't even mention the flowers themselves—it's not worth the time.”

Helpful Report

Posted 1 month ago

Hello Liliana, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control that can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Rosie

Posted 1 month ago

“I would not recommend this company based on both the quality of the flowers and the way they handled my complaint. My partner who is in America ordered a standard bouquet as a surprise for my birthday. I completely understood that the standard bouquet would contain fewer stems than the larger options and therefore wouldn’t be identical to the promotional image on the website. However, it should still resemble the advertised bouquet in terms of its overall appearance, flower selection and quality. Unfortunately, what arrived bore very little resemblance to what was advertised. I’ll be uploading a comparison photo so people can judge for themselves. The bouquet consisted of only six flower stems surrounded by a large amount of foliage. Several of the flowers were already deteriorating when they arrived, with petals falling off and very little life left in them. The arrangement looked rushed and poorly presented, and there was even a random wooden dowel sticking out of the bouquet for no apparent reason. I’ve genuinely seen better bouquets in supermarkets and petrol stations for a fraction of the price. I contacted customer services and supplied photographs, but instead of addressing the condition of the flowers or the poor presentation, I repeatedly received the same response stating that there were “no quality issues” because I had received the correct size. My complaint was never about the size—it was about the quality of the product I received. I was offered a 50% voucher, which I declined because I had no confidence in ordering from the company again. I requested a refund, but this was refused. I then asked for the matter to be escalated and requested details of their formal complaints procedure, after which they stopped responding altogether. It’s especially disappointing because this was a thoughtful gift from my partner overseas, and I know he would have been upset to see what was actually delivered. If you’re looking to order flowers online, I’d suggest sticking with more established companies such as Interflora, Bloom & Wild or Marks & Spencer. In my experience, they provide fresh, professionally presented flowers and a far better overall service. Unfortunately, both the bouquet itself and the way my complaint was handled fell well below what I would expect from a professional florist.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the quality of the bouquet and the way your complaint was handled. This is not the experience we want for our customers, and we understand why you’re disappointed, especially given the circumstances. If you haven’t already, please get in touch with our Customer Support team with your order details and the photos you mentioned so we can review your case and respond accordingly. Kind regards, Team 123 Flowers

Posted 1 month ago

123 Flowers is rated 4.6 based on 13,524 reviews