123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,444 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,444 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wish I'd read the reviews but was in a rush and they did arrive the next day BUT not the lovely bouquet shown on their website - crushed wilting tatty flowers, the leftovers from a day at the market. Never again!”

Helpful Report

Posted 1 day ago

Hello Denise, Thank you for your review. We’re very sorry the bouquet did not meet expectations and arrived in a poor condition. This isn’t what we strive for, and we’ll investigate what happened with this order to prevent it from occurring again. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers

Posted 9 hours ago

“Flowers arrived box crushed Flowers beaten half to death Not happy Totally ruined the moment of surprise Will not be ordering again”

Helpful Report

Posted 2 days ago

Hello Conrad, Thank you for your review. We are saddened to hear that your recent delivery wasn't treated with the care that our lovely flowers deserve! We've passed on the details of this delivery to our logistics manager - whilst we hope that Royal Mail will handle your box accordingly, unfortunately, due to the delicate nature of the stems in your box we do experience the occasional casualty in transit. Of course, should flowers ever be damaged on their journey to you, please rest assured that we are always more than happy to investigate and resolve this issue. Kind regards, Team 123 Flowers

Posted 1 day ago

“Fantastic service. Easy to use website”

Helpful Report

Posted 3 days ago

Hello Nicola, Thank you for your fantastic 5-star review. We’re thrilled you found the service easy to use and the website fab. We’ll pass your kind words to the team. Kind regards, Team 123 Flowers

Posted 3 days ago

“So easy to use and fab prices and beautiful flowers...well done 123 Flowers.x”

Helpful Report

Posted 4 days ago

Hello Sue, Thank you for your wonderful 5-star review. We’re thrilled you found it easy to use, with fab prices and beautiful flowers. We’ll pass your kind words to the team. Kind regards, Team 123 Flowers

Posted 3 days ago

“Beautiful flowers. Such a pity woucher make it so difficult . I ended up giving up on woucher despite buying the discount. It was so difficult I went direct to 133 .The flowers arrived the next morning. BRAVO. EXCELLANT SERVICE”

Helpful Report

Posted 6 days ago

Hello Angelica, Thank you for your review. We’re glad the flowers arrived the next morning and that you were happy with the service. We’re sorry the voucher process was difficult, and we’ll pass your feedback to the team to improve this. Kind regards, Team 123 Flowers

Posted 3 days ago

“Very disappointed with the flowers sent for my Aunts 80th birthday. I order bouquet of yellow and orange when arrived they were just bland yellows not at all what I expected or ordered. Also delivery was not on time. Reach out to customer service to he told that their florists and supervisor thought they would be OK after a couple of days care. They missed the point completely that the bouquet was not in the colours ordered 😕 Unable to upload photos Will never use again.”

Helpful Report

Posted 1 week ago

Hello Terrie, We’re very sorry to hear the bouquet you received wasn’t the yellow and orange you ordered, and that the colors looked bland, plus the delivery was late. After further investigation, I can see you have been advised correctly. Kind regards, Team 123 Flowers

Posted 1 week ago

“Flowers arrived 2 days late Wilted and some were dead Won't use this company again Very disappointed”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear the flowers arrived late and wilted, and that you’re disappointed. I can see that you have been in contact with our support team, and this has been resolved. Kind regards, Team 123 Flowers

Posted 1 week ago

“First time we have used 123 Flowers. Very pleased with the quality of the flowers, speed of delivery and of course the price. My sister who was the recipient of the flowers was delighted. Will definitely be ordering again. Thank uou.”

Helpful Report

Posted 2 weeks ago

Hello Roz, Thank you for your wonderful 5-star review. We’re thrilled you’re pleased with the quality, speed of delivery, and value, and that your sister loved the flowers. We’ll pass your kind words to the team and look forward to helping you again soon. Kind regards, Team 123 Flowers

Posted 1 week ago

“Brought flowers for mothers day. They were not what I expected at all. Informed customer service about my delivery. Requested I waited a few days, they were terrible like I had brought some with yellow label on. I was not impressed, especially with how much I paid”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear the bouquet didn’t meet your expectations and that the delivery issue caused frustration. A member of our team has now reached out. Kind regards, Team 123 Flowers

Posted 1 week ago

“Appalling. Do not use. I paid £50 for a large bouquet for my daughter's birthday. What was delivered was tired, listless, and smaller than the "medium" bouquet advertised. The advertised display included 8 white roses which didn't even appear in what they delivered. It was shocking value. I could have got more for £20 from the supermarket. Customer service were very quick .. to say the bouquet was "good quality and matches the size ordered". They suggested "flowers can appear different on arrival, especially before they've had time to fully open and bloom." Yeah - especially when they're not even there. Avoid at all cost.”

Helpful Report

Posted 2 weeks ago

Hello Tom, We’re very sorry to hear the bouquet did not meet expectations and that the quantity and quality were not as advertised. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Excellent service. Ordered on a Sunday and the flowers arrived at my Mum's house on Monday evening. She was thrilled and said they were beautiful.”

Helpful Report

Posted 2 weeks ago

Hello Janice, Thank you for your wonderful feedback. We’re delighted the flowers arrived on time and that your Mum loved them. We’ll pass your kind words to the team. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Very disappointed. Flowers came wilted and more leaves than actual flowers.”

Helpful Report

Posted 2 weeks ago

Hello Janusz, We’re very sorry to hear the arrangement arrived wilted and that there were more leaves than blooms. This isn’t the standard we aim to provide, and we’d like to investigate and make this right. A member of our reviews team has reached out, and we hope to resolve this for you. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Shortly after Mother’s Day i ordered some flowers out of my new bank account for my mother. The flowers were called Savannah Sunset and were around £30 as i paid for the medium size. When the flowers arrived we were disgraced to see there were quite literally 3 gerberas in the bunch. What we were looking at did not read a £30 bunch of flowers but instead a £10 bunch from co-op. Furthermore, after as little as 2 days one of the heads had fallen off of one of the gerberas and the small flowers started to wilt! I am disgusted since as soon as i bought for first gift for my mother with my newly established bank account the gift ends up being a total rip off. I attempted to add photos to this review however yet again i am disappointed as the system seems to not be able to handle that.”

Helpful Report

Posted 2 weeks ago

Hello Caleb, We’re very sorry to hear about the poor quality of the Savannah Sunset bouquet and that it didn’t meet expectations or the price paid. This isn’t the standard we aim to provide, and we’d like to investigate and make this right. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Ordered large flowers paid extra i received a pathetic small bunch of green stucks with a couple of nice roses thrown in cost me 37.50 coulour was not at all like the picture and had mould on complaind but was fobed off by cust service said would come out, dudbt just looked rubbish was ashamed for the so called florist !! Albsolute let down!! Be warned”

Helpful Report

Posted 3 weeks ago

Hello Louise, We’re very sorry to hear about the disappointing experience with your order. This isn’t the standard we aim to provide, especially with mould and the size not matching what was pictured. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“I recently sent a bouquet to my friend. To say I was disappointed is an understatement. The bouquet was so small and I paid £10.00 extra to make it a large bouquet. Fortunately she is happy with it. However, I know what I paid and what I was expecting. I wanted something special for her. She sent me a picture and I counted 4 tulips and it was no where near the size that is shown in the order picture. I ordered it for a delivery two days after the order, thinking it would arrive in the day time but eventually delivered at 7.50pm. I would certainly not use you again or recommend 123 Flowers to anybody.”

Helpful Report

Posted 3 weeks ago

Hello Heather, We’re very sorry to hear you were disappointed with the bouquet and the timing. This isn’t the experience we want to provide. We’d like to investigate what happened and make it right. A member of our reviews team has now reached out to you. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Avoid at all cost! Customer service is shocking, what you receive is totally different to what is advertised, all they can say is you ordered standard and the image represents medium… however regardless of size you would expect to get something similar and fresh flowers not ones that are droopy!”

Helpful Report

Posted 3 weeks ago

Hello, We’re very sorry to hear you’re unhappy with your order. This isn’t the experience we want to provide. We’d like to investigate what happened and make it right. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Very disappointed ☹️ I ordered a bunch of flowers I received nothing compared with the pictures the is on the website, o would definitely not recommend it definitely and not use it again . I have attached what I ordered and what I received. What a waste of money and time .”

Helpful Report

Posted 3 weeks ago

Hello Adriana, We’re very sorry to hear your order didn’t match the pictures and you didn’t receive what you expected. This isn’t the experience we want to provide. After further investigation, I can see you were advised correctly. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Absolutely terrible flowers, look nothing like the picture. A very small about of flowers compared to what is in the picture. Exceptionally disappointed and a waste of money. This is the worst bunch of flowers I’ve ever ordered offline and would never order from here again”

Helpful Report

Posted 3 weeks ago

Hello, We’re very sorry the arrangement didn’t meet your expectations and didn’t resemble the image. This isn’t the experience we want to provide. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Delivered on time & the recipient was delighted with them. They are lasting well, still looking good after 2 weeks. Definitely recommending to friends”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful feedback. We’re thrilled the delivery was on time and that the recipient was delighted, with the flowers lasting well. We’ll pass your kind words to the team. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Very disappointed with this arrangement, could have got better supermarket flowers, which I did to fill it to actually look like a large bouquet. Only good thing I will say is that delivery was very good. Won’t let me upload a picture.”

Helpful Report

Posted 3 weeks ago

Hello Rebecca, We’re very sorry the arrangement didn’t meet your expectations and didn’t resemble a large bouquet. We’re glad the delivery was good, and we’d like to make this right. Kind regards, Team 123 Flowers

Posted 3 weeks ago

123 Flowers is rated 4.6 based on 13,444 reviews