123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,377 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,377 reviews

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Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If there’s a 0 star I’ll definitely give it a 0. Absolutely ridiculous shop. Never buying from this store again. My ordered was placed 7 days ahead, and they told me something was wrong about my address on the last day. I replied within 24 hours and they said they have to delay my order WITHOUT ANY COMPENSATION. I demand an appropriate compensation. The customer service is not helping at all. Absolutely ridiculous. My order number is 223255”

Helpful Report

Posted 6 hours ago

“Very disappointing. Although delivered on time which I'd paid extra for, the flowers that were sent looked nothing like the picture shown, I had gone for a bigger bouquet to be sent but I could of got the same size for £6 in the supermarket. I won't be buying anymore from you.”

Helpful Report

Posted 1 day ago

Hello Hand, We’re truly sorry to hear the bouquet didn’t meet your expectations and that the arrangement didn’t resemble the picture. This isn’t the experience we aim to provide. A member of our reviews team has now reached out to you. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 day ago

“Flowers not delivered as a typo in one digit on postcode ( full address correct ) - 123 responded that they had fulfilled their responsibility - offered no support to change postcode or facilitate redelivery with parcelforce”

Helpful Report

Posted 3 days ago

Hello, We’re truly sorry for the delivery issue caused by the postcode error and the lack of support to resolve it. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 2 days ago

“Paid extra for large bunch absolutely nothing like was pictured ,feel ripped off and let down lucky my mum just appreciated some flowers and saw the funny side when I showed her what I ordered you are better off using uber eats and getting supermarket flowers delivered . Con artists not flower artists unfortunately 😔”

Helpful Report

Posted 5 days ago

Hello Grahame, We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations. This is incredibly disappointing to hear, and we do apologise for any upset caused. A member of our reviews team has reached out to you, and we hope to resolve this. Kind regards, The 123 Flowers Team

Posted 4 days ago

“I came across this site as a Google search. It's simplicity is fabulous finding what i required straight away without having to navigate many different pages. Checkout was simple and quick with free postage was a bonus. Will certainly be using them again ...”

Helpful Report

Posted 1 week ago

Hello Mrs, Thank you for the wonderful 5-star review. We're delighted you found the site simple to use, the checkout quick, and that free postage was a bonus. We look forward to assisting you again with future orders. Kind regards, Team 123 Flowers

Posted 1 week ago

“Poor quality. Very disappointing and very expensive. Customer service pathetic.”

Helpful Report

Posted 1 week ago

Hello Melwyn, Thank you for your review. We’re truly sorry to hear about the poor quality, high price, and the issues with our customer service. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 1 week ago

“Ordered flowers for Mother’s Day, flowers arrived looked nothing like the pictures on the website, absolutely disgusted, had a few emails back and forth with Kyle who has basically just fobbed me off saying they have shown the chief florist who has approved it. Stay well clear not great customer service at all, never use these again”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re truly sorry the flowers didn’t resemble the pictures and for the dissatisfaction with the response you received. Kind regards, Team 123 Flowers

Posted 1 week ago

“I got the florists pick for valentines as it showed a beautiful bouquet in the picture however, when it came it was the most disappointing bouquet I’ve ever seen. Might as well get supermarket flowers. The bouquets are nothing like what’s pictured on the website. Absolute rip off wouldn’t recommend. To top that off their customer service is appalling and don’t see an issue with what I received.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Katie

Posted 1 week ago

“I selected quite a unique bouquet, Ti Amo containing black for a reason. I understand that steamer be replaced but they replaced it with gold which goes against their terms and condition. Also ordered a large which wasn’t large at all and nothing like the photos on the website. Finally, some of the roses were in poor condition. No refund of any kind offered. 100% satisfaction guarantee… I don’t think so.”

Helpful Report

Posted 1 week ago

Hello Anthony, Thank you for your feedback. We’re very sorry to hear about the substitution, the size discrepancy, condition of the roses. After further investigation, I can see you have been advised correctly. Kind regards, Team 123 Flowers

Posted 1 week ago

“I'm very satisfied with the fast delivery. My Mum was really happy with the flowers, complete with chocolates, that I got as a Birthday gift. And the price is unbeatable compared to any other website that I found. I will use 123 flowers again in the future. Thanks a lot, 123flowers”

Helpful Report

Posted 1 week ago

Hello, Thank you for the wonderful 5-star review. We’re thrilled to hear the fast delivery and that your Mum loved the flowers and chocolates for the birthday gift, plus that you found our price unbeatable. We look forward to assisting you with future orders. Warm regards, Team 123 Flowers

Posted 1 week ago

“Delivered 3 days late, look at state of the flowers. I was told to send pictures but no where on website shows were to do this, so here they are. I would expect someone to contact me about a refund. Can’t even upload all the photos here!!!!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We’re very sorry to hear about the late delivery and the trouble with submitting photos. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 1 week ago

“A very poor product from 123flowers as I got small flowers for the Ti Amo bouquet when I ordered a large bouquet paying 50 pounds. I could have purchased the same size bouquet from my local florist at just 25 pounds. The displayed product on the website for the medium bouquet on the 123flowers website was much bigger than the one I received. I I will never use this website to purchase flowers again as the product is much smaller than the display.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. After further investigation, I can see our customer support team has advised you correctly. Kind regards, Rosie

Posted 1 week ago

“Look dead . nothing looks like what I ordered online”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry your order looked nothing like what you ordered online and seemed dead. This isn’t the experience we aim to provide. A member of our reviews team has reached out. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“A great and efficient service with beautiful flowers.”

Helpful Report

Posted 2 weeks ago

Hello Elise, Thank you for the wonderful 5-star review. We’re thrilled to hear you found the service efficient and the flowers beautiful. If there’s anything else we can help with for future orders, please let us know. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“if i could zero rate these i would. received as a surprise and they were certainly that and not in a nice way. flowers crushed and certainly nothing like the products advertised. my friend who sent them is so disappointed and cant stop apologising. a visit to supermarket next time!!!”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry your surprise flowers didn’t meet expectations and arrived crushed, not like the products advertised. This isn’t the experience we aim to provide, and we understand your disappointment and your friend’s as well. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Flowers themselves are nice but nowhere near the money I paid for them. This is not representative of any photos shown on site”

Helpful Report

Posted 2 weeks ago

Hello Nicki, We’re very sorry the flowers didn’t meet your expectations and didn’t match the photos on our website. This isn’t the experience we aim to provide. I can see you are in contact with our social media team. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Incredibly disappointed with the flowers my friend received, utter waste of money. Looks nothing like the picture and I ordered large. Could get better from a supermarket.”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear that the bouquet didn’t meet expectations and that it looked nothing like the picture. This isn’t the experience we aim to provide, and we understand your frustration. From the provided image, the alstros appear in bud. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“I ordered a surprise bouquet for a friend's birthday and arranged for it to be delivered on the day. Tracking told me it was on its way and was 5 stops away Suddenly, it was unable to be delivered.!! My friend was in, so now will possibly receive a bouquet of dying flowers at some point, not on their birthday. Bad service, will not ever use again!!”

Helpful Report

Posted 2 weeks ago

Hello Kris, We’re very sorry your surprise bouquet didn’t arrive as planned. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Where the price is very good with free delivery my mum was well pleased I had a problem with my mother's address so email them and even though it was the evening they were quick fast replying to me and sorting out my problem anyway all did them at seven o'clock in my mum got them then next day so great service Great price the only thing was, when I ordered it said to refer a friend and they would get a discount I thought they might have emailed it to me so I didn't write it down or anything but yeah no email and I can't remember what it said.”

Helpful Report

Posted 2 weeks ago

Hello Michelle, Thank you for the fantastic 5-star review. We’re really glad the flowers arrived promptly and that the free delivery and good pricing helped. apologies for the confusion about the refer-a-friend discount—we’ll make sure to improve our communications about offers in the future. If there’s anything else we can assist with for future orders, please let us know. Warm regards, Team 123 Flowers

Posted 2 weeks ago

“Do not use this company. £30 for two wilted roses, three dud carnations and some daisies. An absolute rip off.”

Helpful Report

Posted 3 weeks ago

Hello, We’re very sorry to hear about the wilted roses, carnations and daisies. This isn’t the experience we aim to provide, and we understand your frustration. Kind regards, Team 123 Flowers

Posted 2 weeks ago

123 Flowers is rated 4.6 based on 13,377 reviews