Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.57

“not happy at the amount of flowers when I ordered large and payed 54 pounds this was thank you and the thank you flowers are just not good enough”

Helpful Report

Posted 4 hours ago

“I sent this bouquet to my Mother-in-Law on her Birthday. I didn't want a big spread as she's in mourning right now BUT this arrived, looking NOTHING like the picture or as ordered. It contained just 1 Rose, 3 Carnations and 1 other sprig of small pink flowers. Most of it was supporting greenary 🙁 I feel a little deceived and embarrassed. DO NOT put offers on then proceed to undercut the contents. Although I live on a tight budget I would have spent more for a nice touching gesture. This has put me off 123 and I personally feel it should be resent or compensated in a refund. It will be interesting to see if I even get a response!”

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Posted 8 hours ago

“Delivered on time and only ordered the day before. What was received was nothing like the picture. No option to choose a size so you would expect them to look the same. Only 5 flowers and a lot of greenery. Dissapointing compared to other suppliers.”

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Posted 1 day ago

“Do not under any circumstances order from this company. They are dishonest, misleading and unprofessional. I ordered a letter box bouquet for my cousin . What arrived was nothing like the picture advertised. There were hardly any flowers compared to the advertised flowers. So much so, I thought my cousin had received the wrong order. I contacted 123 with photos to prove the difference in what was received to their advertised picture, they asked for more photos which I sent. Their florist manager disagreed that they were different which was laughable and after several emails back and forth, then added I’d ordered the wrong size. The size shown was a medium selection and was clearly marked as this. Utter rubbish, excuse after excuse. No size is mentioned on the website. You see the price and you order what you see. Reading other reviews, I understand now that other customers have had the same issue with this awful company and cannot upload supporting evidence. This is because 123 Flowers would not have a leg to stand on should evidence be uploaded. They are a dishonest, misleading company. Avoid, avoid, avoid. Shame on you 123 Flowers !”

Helpful Report

Posted 2 days ago

Hi there, I’m really sorry to hear about your experience and that the bouquet didn’t match what you expected. I understand how frustrating this must have been, especially when you provided photos to help. Thank you for sharing your feedback. We’ll take this on board and review what happened. Kind regards, Team 123 Flowers

Posted 2 days ago

“Very sad & disappointing bouquet of flowers I ordered for my Mum as she has been quite unwell. They did not resemble the majestic bouquet on the website and despite sending proof of photos and comparison my plight to put across my disappointment was met with disregard and said the website states display a medium size which it does not amd neither was there an option to choose a size at the order screen. Very disappointing and upset at this outcome”

Helpful Report

Posted 1 week ago

Hi Gillian, I’m really sorry to hear that your mum’s bouquet didn’t meet your expectations and that you felt unheard when raising your concerns. I can appreciate how disappointing this must have been, especially when ordering flowers for someone special. After further investigation, I can confirm that our team provided the correct information. The image displayed on our website shows the medium-sized bouquet, whereas the standard size was selected when your order was placed. We do offer different bouquet sizes on our website, allowing customers to choose the option that best suits their preferences and budget. We’re sorry if this was overlooked when placing your order and appreciate that this may have led to a different expectation of the bouquet’s size. Thank you for sharing your feedback with us. Kind regards, Team 123 Flowers

Posted 1 week ago

“Very sad & disappointing bouquet of flowers I ordered for my Mum as she has been quite unwell. They did not resemble the majestic bouquet on the website and despite sending proof of photos and comparison my plight to put across my disappointment was met with disregard and said the website states display a medium size which it does not amd neither was there an option to choose a size at the order screen. Very disappointing and upset at this outcome”

Helpful Report

Posted 1 week ago

Hi Gillian, I’m really sorry to hear that your mum’s bouquet didn’t meet your expectations and that you felt unheard when raising your concerns. I can appreciate how disappointing this must have been, especially when ordering flowers for someone special. After further investigation, I can confirm that our team provided the correct information. The image displayed on our website shows the medium-sized bouquet, whereas the standard size was selected when your order was placed. We do offer different bouquet sizes on our website, allowing customers to choose the option that best suits their preferences and budget. We’re sorry if this was overlooked when placing your order and appreciate that this may have led to a different expectation of the bouquet’s size. Thank you for sharing your feedback with us. Kind regards, Team 123 Flowers

Posted 1 week ago

“Brilliant service/lovely flowers and good prices.”

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Posted 1 week ago

Hello Karen, Thank you for your kind words. We’re glad you enjoyed the service, the flowers, and the prices. Kind regards, Team 123 Flowers

Posted 1 week ago

“Impressed! Bought for a gift. Delivered on a Sunday , beautiful display of flowers in good condition. Hope will last well.”

123 Flowers 5 star review on 5th October 2026

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Posted 1 week ago

Hello, Thank you for your kind words. We’re glad the gift arrived on Sunday, looked beautiful, and was in good condition. Wishing it lasts well. Kind regards, Team 123 Flowers

Posted 1 week ago

“Cant comment on flowers as didnt arrive on requested day which was a Saturday. Royal mail didnt leave them nit even with a neighbour knowing they are flowers so will not get delivered earliest on monday! Probably be dead by then! Maybe change delivery company!”

Helpful Report

Posted 1 week ago

Hi, We’re sorry to hear your delivery didn’t arrive as planned. If you’d like us to look into what happened, please contact our support with your order details so we can review the delivery issue. Kind regards, Team 123 Flowers

Posted 1 week ago

“I have had no notification or tracking number for an order I placed end of July for delivery today for my mums 70th birthday! I have emailed and sent a message on Facebook and had nothing back. Really poor considering how long ago I placed the order and looks like they will not be delivered today!”

Helpful Report

Posted 1 week ago

Hi there, We’re sorry to hear you haven’t received any notification or response regarding your July order. Please contact our support with your order details so we can look into what happened and provide an update. Kind regards, Team 123 Flowers

Posted 1 week ago

“Very happy lovely flowers price was great and delivery excellent very impressed and will definitely use again well done to 123”

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Posted 2 weeks ago

Hello, Thank you for your kind words. We’re glad you loved the flowers, found the price great, and that the delivery was excellent. We’re delighted you’ll use us again. Kind regards, Team 123 Flowers

Posted 1 week ago

“28/0926 Flowers were not as photo shows. I upgraded to medium size as a gift . very disappointing size and product for the money. Will not use again.”

Helpful Report

Posted 2 weeks ago

Hi, We’re sorry to hear the bouquet didn’t match the photo and the size didn’t meet your expectations. If you’d like us to review what happened, please contact our support with your order details so we can take a look. Kind regards, Team 123 Flowers

Posted 2 weeks ago

“Beautiful selection to choose from. Quick and easy to order for any and every occassion.”

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Posted 3 weeks ago

Hello Miss, Thank you for your feedback. We’re glad you enjoyed the beautiful selection and found ordering quick and easy for any occasion. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Terrible service ordered flowers for anniversary they flagged my order for fraud on there system even though it wasn’t I don’t know how a single flower order can be fraud when it’s paid for? I provided the same information that I made the order with which seemed irrelevant even if it was fraud it was the same information I made the order with. They then only sent out the flowers arrived too late for the date needed and paid for with tracked text updated delivery for extra cost. Then refused a refund after multiple emails and claimed it was my fault that them system flagged my order as fraud……”

Helpful Report

Posted 3 weeks ago

Hi, We’re sorry to hear about the issues with your order and the frustration this caused. If you’d like us to review what happened with the fraud flag, the delivery timing, and the delivery charges, please contact our support with your order details so we can look into it. Kind regards, Team 123 Flowers

Posted 3 weeks ago

“Ordered flowers for an elderly family friend for her special birthday, the flowers were dead when they were arrived. So very embarrassed, upset and disappointed. Have raised a complaint through your website message service but no response received.”

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Posted 4 weeks ago

Hi there, We’re sorry to hear the flowers were dead on arrival and that you haven’t received a response. It is possible you responded to a no-reply email. A member of our team has now reached out directly. Kind regards, Team 123 Flowers

Posted 4 weeks ago

“Easy to order but disappointed as was 2 days late, the note was also not included. Flowers looked lovely on website - Colour Flash full big bunch, unfortunately what was received was not the same. Looked pathetic and not worth the money I spent. Won't be ordering again.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear your order was late, the note wasn't included, and the flowers didn't meet your expectations. If you'd like us to take a look at your order, please contact our support with your order details. Kind regards, Team 123 Flowers

Posted 1 month ago

“I bought the flowers to celebrate my wedding anniversary which is on Monday is when I ordered them for and they arrived to day thank for spoiling the suprise”

Helpful Report

Posted 1 month ago

Hi Gordon, We’re sorry to hear the delivery impacted your surprise. If you’d like us to take a look at your order, please contact our support with your order details. Kind regards, Team 123 Flowers

Posted 1 month ago

“My daughter was happy to receive her flowers but they were rubbish, even she said so. Could have got a much nicer bigger bunch from any supermarket and cheaper. Won’t be buying from here again, very disappointed”

Helpful Report

Posted 1 month ago

Hi Diane, We’re sorry the bouquet didn’t meet expectations and that you’re disappointed. If you’d like us to review the order, please contact our support with your order details. Kind regards, Team 123 Flowers

Posted 1 month ago

“Lovely flowers and great price only thing it was delivered a day late which was disappointing as it was a birthday present”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We’re glad you loved the flowers and the price, though we’re sorry they arrived a day late for the birthday present. Kind regards, Team 123 Flowers

Posted 1 month ago

“IN RESPONSE TO YOUR REPLY TO MY ORIGINAL COMPLAINT ... Hello, Thank you for your review. We are truly sorry to learn about the issues you experienced with your recent flower order and the subsequent interactions with our Customer Support team. We understand your frustration regarding the delivery delay, particularly as the flowers were intended for a special occasion. We also appreciate your disappointment with the resolution offered and recognise that the £5 voucher did not meet your expectations. We requested photographs of the bouquet so that we could assess whether the delivery delay had affected the quality of the flowers. Our intention was to be proactive and ensure that any quality concerns were identified and addressed as quickly as possible. We want to reassure you that we are committed to helping wherever we can. As we are unable to guarantee delivery dates on the service selected, the £5 voucher offered was in line with our policies. However, I have requested further information so that we can review the matter in more detail. MY RESPONSE TO ABOVE REPLY FROM 123 Flowers: Hi, PS: I am adding this note because I was unable to reply directly to your last message, which is very convenient for you. In response to your suggestion that I should send a photo "in case" the flowers were not in good condition, I have just spoken to the person who received the flowers today on 09/09. They confirmed that when the flowers finally arrived — late afternoon of the next day which was meant to be delivered — they already looked 3–4 days old, with only a damp tissue at the bottom of the stems. I want to be clear, who would realistically contact the recipient and ask them to take a photo of flowers that were meant to be a Birthday Gift? If anything, the company should take a photo of the bouquet at the point of dispatch as proof of its condition. But even then, the delivery delay could have affected the flowers regardless. I am genuinely sorry it has reached this stage, and that you were unable or unwilling to resolve the matter properly when I first raised it. Metti”

Helpful Report

Posted 1 month ago

Hello Metti, Thank you so much for your continued correspondence. We would like to clarify a few points that may have caused some confusion. As an online florist, we require photographic evidence of any alleged size or quality issues so that we can assess the bouquet fairly and provide appropriate compensation where necessary. We would not contact the recipient directly to enquire about potential issues. However, if a recipient contacts us to raise a concern, we would request photographs of the bouquet in order to carry out a proper assessment. Our bouquets are delivered in an aqua pack to keep the flowers hydrated during transit and ensure they arrive in the best possible condition. We believe this is the "damp tissue" referred to in your review. I have reached out directly via email. Kind regards, Chloe

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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