123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,486 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,486 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have never ordered from this company but they keep sending me emails Having sent 5 emails asking to be removed from their email list , they reply log into my account.l don’t have an account. Terrible customer service. 😡😡😡😡”

Helpful Report

Posted 6 hours ago

“"Alstroemeria perfect for all occasions". That was flowers I bought for my daughter's birthday celebration sold for £19.99 plus next day delivery charge to arrive in time for 18th April 2026. I got dropping leaf plants and unopened buds. They were not presentable and had to by beautiful fresh flowers From Salisbury at £15.99 to replace them. these "Alstroemeria cost £4.99 in the shops! 123 flowers refused me a refund after series of requests to take birds eye view pictures etc. which i did. The stress alone was not worth shopping with 123 flowers. I have encountered 123 flowers before on Woucher offers - that experience was also unsatisfactory. I and my family will not buy from them again.”

Helpful Report

Posted 23 hours ago

“Flowers were delivered a day late. As they were a gift this was not acceptable. The site states 24 our delivery it does not say delivery may be late and refund only given for post only after the 3rd day if flowers not delivered. The flowers didn’t look like the photo shown. They were skimpy and a few stems were broken. I could have bought better for 25% of the cost. I will not use 23 Flowers again.”

Helpful Report

Posted 1 day ago

“I ordered a £45 Peruvian Lily bouquet plus teddy for my mother’s 80th birthday. As it was such a special occasion, I didn’t mind paying a little extra. However, although arriving on time what was delivered fell vastly short of the photo illustrating the order. Sparse, miserly flowers, even the Teddy looked shamefaced. I was so, so upset and embarrassed. (My errant sister didn’t spend nearly as much as I did with another company, but needless to say, hers were like an array.) would definitely not recommend this company.”

Helpful Report

Posted 2 days ago

“Birthday flowers were to be delivered next day and weren't. Disappointed”

Helpful Report

Posted 2 days ago

“Ordered around 2 weeks prior to the date I wanted them for - received confirmation of my order. No other communication received so didn't know if the flowers had been sent or not. Flowers did arrive, on the booked date. One of the heads had fallen off and, despite ordering a medium size bouquet, the flowers received were very small in number (definitely not the medium ordered) and look nothing like the picture on the website. Won't be using again unfortunately”

Helpful Report

Posted 5 days ago

Hello, We’re very sorry to hear about the issues with your order and the lack of communication. This isn’t the experience we aim to provide, and we understand how disappointing it must have been to receive a smaller bouquet than expected. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team 123 Flowers

Posted 5 days ago

“Lack of actual flowers, loads of cheap greeny, over priced for the amount received. , customer service polite but not interested, worth noting they were sent with Royal Mail so did arrive u til 8 pm . Much better companies out there ! My advice would be not to use these as although they contained the right flowers , the amount is minimal .”

Helpful Report

Posted 5 days ago

Hello Sharon, We’re very sorry about your experience. The description you received does not reflect the quality we aim to provide, and we understand your frustration with the perceived value and the delivery timing. Kind regards, Team 123 Flowers

Posted 5 days ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 5 days ago

“First of all cannot comment on condition of flowers as were not received. My 80yr old visually impaired grandmother ordered next day delivery thinking this florist was based in Jersey. 4 days later was contacted by royal mail stating they were going to delivered, as the recipient was by this time away on business could not be there to accept. Contacted 123 flowers to explain situation to no avail, don't know where flowers are. Would steer clear of this company.”

Helpful Report

Posted 6 days ago

Hello, We’re very sorry to hear about the late delivery and the distress this caused your grandmother. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Team 123 Flowers

Posted 5 days ago

“Nothing like the picture. Bouquet contained 2 santini chrysanthemum stems, 3 carnation stems (1 broken), 2 roses (1 broken) and 1 stem of alstroemeria. The rest was greenery.”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear that the bouquet didn’t match the image and that several stems were damaged. This isn’t the standard we aim to provide. We’d like to look into this and fix it for you. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers

Posted 5 days ago

“Flowers ordered yesterday arrived next day great service lovely flowers my get well gift. To a friend she is delighted with them would buy again 💐🤩😊”

Helpful Report

Posted 1 week ago

Hi Patricia, Thank you for your kind words. We’re delighted the flowers arrived next day and that you’re happy with the service and gift for your friend. We look forward to assisting with your next order. Kind regards, Team 123 Flowers

Posted 1 week ago

“Absolutely shocking customer service Royal mail did not deliver even though my aunt is elderly they put refused even though they had not knocked. But because royal mail say they tried I'm the liar! 123 flowers were not interested in helping Once they have your money they don't care if you don't get the product They finally arrived a week later dead!”

Helpful Report

Posted 1 week ago

Hello, We’re very sorry to hear about the missed delivery, the experience with Royal Mail, and that the flowers arrived in poor condition. This isn’t the service we want to provide. I can see you have been in contact with our customer support team, and this has now been resolved. Kind regards, Team 123 Flowers

Posted 1 week ago

“Easy yo use with great selection of flowers at very reasonable prices and no delivery charge! What’s not yo like !! Will definately use again”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your kind words. We’re glad you found the selection great, prices reasonable, and delivery free. We look forward to helping you again soon. Kind regards, Team 123 Flowers

Posted 1 week ago

“I've been buying flowers from internet sellers for decades. Where would i rate these? Worst flowers ever. i've seen better quality at the petrol station. Best one outside of Interflora has to be Bloom & Wild. I thought i'd try 123 Flowers. I won't make that mistake again. According to the website "Thoughtful gifts made easy, Fresh flowers, beautifully presented. Whether you're planning ahead or sending a spontaneous surprise, 123 Flower makes it easy to send something meaningful. Choose your bouquet, pick your delivery date, and let us take care of the rest. Your perfect flowers are just a click away." Let's delve into this, picture by pitcure. One of the images is what they say you will be getting - which of course is not what was received. I've also attached two images of their flowers compared to interflora. 123 flowers (on the left), interflora flowers (on the right). You can see Interflora's flowers match not only 123 Flowers website but also most reputable florist website images. The 123 flowers look, well, sad? I've also included two images which show the exclusively made for "prestige flowers" chocolate bar (hang on, isn't this brand 123 Flowers? Can't even add 123 Flowers to the "exclusive" line). No mention on the website that the chocolate is cheap as chips, tastes even cheaper and is only 60g (bar of cadbury dairy milk is less that two quid and is twice the size). In fact, no ingredients on the site. Chocolate bar "may contain nuts". How nice of them not to mention this at all! My advice, is to go to your local supermarket, get five or six bunches of flowers (still waiting to bloom) and buy a luxury bar of chocolate. You could even get a bottle of plonk. You'll still be spending less than you would here, you'll have more flowers than you can handle, you'll be able to digest the chocolate and, if you're not driving, you'll be able to sip some fizz while waiting for your supermarket flowers to bloom. Avoid 123 unless you want to buy a slice of disappointment.”

Helpful Report

Posted 2 weeks ago

Hello Jason, We’re very sorry to hear about your disappointing experience. This isn’t the standard we aim to provide, and we understand how frustrating it must have been. A member of our team has reached out. Kind regards, Team 123 Flowers

Posted 1 week ago

“Hardly any flowers compared to the pictures online. Won't be using them again.”

Helpful Report

Posted 2 weeks ago

Hello Lisa, We’re very sorry to hear that the flowers didn’t meet your expectations and that you felt there were hardly any blooms compared to the pictures online. This isn’t the experience we aim to provide. We’d like to look into this and see what went wrong with your order. A member of our support team will be in touch to discuss options for a resolution. Kind regards, Team 123 Flowers

Posted 1 week ago

“I ordered the pink meadow bouquet....or so I thought! Nothing like it when it arrived! Customer services say it states clearly on the website what you will get but I'm not sure which website as they couldn't show me and it wasn't on the website I used. Delivery on time. But very disappointed customer and will not be using them again”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear the bouquet you received wasn’t what you expected and that you’re disappointed with the service. This isn’t the experience we aim to provide. We’d like to look into what happened and make things right. A member of our support team will be in touch to discuss options for a resolution. Kind regards, Team 123 Flowers

Posted 1 week ago

“Not happy ordered Astro & roses flowers don’t look nothing like the photo on website very few for cost I’ve ordered a few times from here but these are pitiful don’t think I will use again”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear the Astro & roses didn’t resemble the photo and that you felt the value didn’t match the price. This isn’t the experience we aim to provide. A member of our reviews team has now reached out, and we hope to come to a satisfactory resolution. Kind regards, Team 123 Flowers

Posted 1 week ago

“The flowers arrived. Should have been a large bouquet of sunflowers. 4 sunflowers class as large. Not impressed at all. Got £5 refund. It’s an insult. Will not be using again and I have warned friends, family and colleagues to stay away from 123 flowers.”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry the bouquet didn’t meet your expectations and that you felt the refund was insufficient. Unfortunately, as you have accepted our resolution, we would be unable to reopen this issue. Kind regards, Team 123 Flowers

Posted 1 week ago

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry the bouquet didn’t meet your expectations and that the refund felt insufficient. As our resolution was accepted, we would be unable to reopen this issue. Kind regards, Team 123 Flowers

Posted 1 week ago

“The medium bunch of sunflowers I ordered, costing £25 was disappointing to say the least. The flowers were tiny, not at all like the picturs. I would not have paid £5 for the bunch which arrived, never mind £25. I would not recommend anyone buy flowers from 123 Flowers. Unless they improve their flowers to narrow the gap between picture and the flowers which are sent, they will fail as a business as no-one will by a second bunch from 123 Flowers.”

Helpful Report

Posted 2 weeks ago

Hello Clare, We’re really sorry the bouquet didn’t meet your expectations and that the photos did not reflect what you received. This isn’t the experience we want for our customers. Kind regards, Team 123 Flowers

Posted 1 week ago

123 Flowers is rated 4.6 based on 13,486 reviews