123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,884 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use Website and nice selection of flowers”

Helpful Report

Posted 21 hours ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to use and enjoyed our selection of flowers. We strive to provide a seamless shopping experience, and it's great to know we've achieved that for you. We can’t wait to have you back again for your future floral needs! Warm regards, The 123 Flowers Team

Posted 20 hours ago

“Flowers limp and sad, did report before posting review but quite clear from response the company does not have a great care for customer loyalty or repeat business - Would not recommend buying from this company many other postal flower companies with much better products and customer service.”

Helpful Report

Posted 23 hours ago

Hello, Thank you for sharing your thoughts. I’m truly sorry to hear that the flowers you received were not up to standard and that our response did not address your concerns adequately. We aim to provide quality products and customer satisfaction, and it’s clear we fell short in your case. Your feedback is invaluable, and I assure you that it will be taken seriously as we work to improve our services. I genuinely appreciate your input, and I hope you might reconsider us in the future for a better experience. Warm regards, Ellie

Posted 20 hours ago

“I tried three other online flower delivery services with no success they just annoyed me as I was not being able to complete my order but I’m pleased it didn’t work because I found you Your site is easy to use quick & efficient I shall use you again Thank you Kim Baxter x”

Helpful Report

Posted 4 days ago

Hello Kim, Thank you for your glowing 5-star review! We're thrilled to hear that you found our site easy to use and efficient after your previous frustrations. It’s wonderful to know that we could provide you with the service you were looking for. We can’t wait to assist you again in the future and help you create more happy moments! Warm regards, The 123 Flowers Team

Posted 2 days ago

“Flowers didn’t arrive on the day . And they didn’t look like expected poor amount of roses even though I paid for extra and for guaranteed next day delivery . Customer service was quick responding but didn’t agree that the flowers were lacking and overlooked my complaint of arriving late.”

Helpful Report

Posted 6 days ago

Hello Rose, Thank you for your feedback, and I’m sorry to hear about your disappointing experience. We deeply regret that your flowers didn’t arrive on time and that the bouquet didn’t meet your expectations, even after paying for extra roses and next-day delivery. While I’m glad to hear our customer service team was quick to respond, I’m sorry that your concerns weren’t fully addressed, especially regarding the delayed delivery and the quality of the flowers. This is not the experience we want for our customers. I can see form the image that the flowers are still in bud. Warm regards, Rosie

Posted 5 days ago

“I ordered a bouquet 💐 for my friends Mum who had a fall, she was absolutely delighted with them, they arrived on time. Thank you so much, definitely recommend and will most certainly use your services again.”

Helpful Report

Posted 6 days ago

Hello Kelly, Thank you for your wonderful 5-star review! We’re so happy to hear that the bouquet brought joy to your friend’s Mum and that it arrived on time. Your recommendation means the world to us! We look forward to helping you create more beautiful moments in the future. Warm regards, The 123 Flowers Team

Posted 5 days ago

“To be honest I tried another company before 123 Flowers out of sheer laziness and I was totally frustrated with their poor website construction and slow order processing which eventually bucked up my attitude to make a proper effort and come back to an obviously a more reliable company 123 Flower 😉 😉 👍 In all seriousness, thank you.”

Helpful Report

Posted 1 week ago

Hello Dan, Thank you for taking the time to share your experience! We're glad you made the switch to 123 Flowers, and we're thrilled to hear that our website and order processing met your expectations. It’s all about making things easy and reliable for our customers! We truly appreciate your kind words and support. Looking forward to helping you with more beautiful flower arrangements in the future! Warm regards, The 123 Flowers Team

Posted 1 week ago

“I ordered the Peruvian Lily and Rose bouquet for my friend who had been unwell and I just want you to know that she was delighted with them. I found the ordering process very easy and also the price. The flowers were delivered when I asked for them to be and I received a notification advising of the timescale of delivery and also a notification advising me that they had been delivered. I would definitely recommend 123 Flowers. Excellent service.”

Helpful Report

Posted 2 weeks ago

Hello Christine, Thank you so much for your fantastic 5-star review! We're delighted to hear that your friend loved the Peruvian Lily and Rose bouquet. It means a lot to us that you found the ordering process easy and appreciated the delivery notifications. Your recommendation truly brightens our day, and we can't wait to help you create more beautiful moments in the future! Warm regards, The 123 Flowers Team

Posted 2 weeks ago

“Absolutely disgusted with what was sent to the recipient. I have shown a picture of what was ordered and what was received. I’m so embarrassed. What was meant to have been a nice gesture has been totally ruined. With postage, I paid almost £38 for these!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that the arrangement you received did not match your expectations and caused you embarrassment. It’s understandable how disappointing this must be, especially considering the occasion. Please know that we take your concerns seriously, and your experience will be addressed with our team to ensure we provide the quality that we promise. Your satisfaction is important to us, and we appreciate your input as it helps us improve, I have contacted you via email. Warm regards, Ellie

Posted 2 weeks ago

“I bought some flowers for my daughter last week ! She was absolutely thrilled with them and the had a wonderful smell unlike some other bouquets ! Thank you so much ! I shall be ordering again from you ! Very satified customer”

Helpful Report

Posted 3 weeks ago

Hello Anne, Thank you so much for your lovely 5-star review! We're thrilled to hear that your daughter was so happy with the flowers and that you enjoyed their wonderful fragrance. It means a lot to us to know our blooms made a difference in someone’s day! We can’t wait to serve you again in the future. Your satisfaction is our top priority! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“If I could give less than 1 star I would. My order reflected delivery for the 10th. They changed it to the 11th, then 12th. They were actually delivered on the 13th. 4 days old when received. My friend sent a photo and the size of the arrangement was about 1/2 of what was ordered. Communication with customer service was unsatisfactory. They offered a 5 euro credit for future use. I will never order from them again. I am attaching what was ordered and what was delivered.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for sharing your review. I’m very sorry for any disappointment caused regarding the delivery of your order. I see that your order was placed in the early hours of the morning on the 10th, with a delivery date scheduled for the 11th, as noted in your order confirmation. While the order was placed on the 10th, the selected delivery date was the 11th, as unfortunately, we don’t offer same-day delivery. Additionally, I noticed you selected our free delivery option, which typically takes 1-2 working days from the selected date. This information is provided at the time of selection and is also outlined in our delivery terms. Regarding the flowers and your experience with our customer service, I apologise that they did not meet your expectations. I will pass along your feedback to the appropriate department for review. Thank you for taking the time to share your thoughts with us. Warm regards, Rosie

Posted 4 weeks ago

“Only leaving 1 star so I can leave a review. I ordered a beautiful bunch of flowers for my friend . What arrived was a bunch of dead flowers . Contacted customer services who told me they needed a different view of the flowers than what I could send . After that it's radio silence . Don't waste your money”

Helpful Report

Posted 4 weeks ago

Hello Lorna, Thank you for sharing your experience. I'm truly sorry to hear that the flowers you received were in such poor condition and that our customer service did not meet your expectations. We strive to ensure that each order brings joy, and it’s disappointing to learn that we fell short in your case. Your feedback is important to us as we work to improve our service and product quality. I apologise for the lack of communication you experienced following your initial contact; this is not the level of service we aim to provide. I can confirm our team did respond to your email on 11-11-2024. Best wishes, Rosie

Posted 4 weeks ago

“Absolutely stunning. This is a great gift idea highly recommend 5 🌟”

Helpful Report

Posted 1 month ago

Hello Sedef, Thank you for your amazing 5-star review! We're so glad to hear that you found our flowers absolutely stunning and that you would highly recommend them as a gift idea. Knowing we could help you make someone’s day special means a lot to us! We appreciate your kind words and look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Delivery was on time a d easy to order. Great to be able to add a personalised card but the bouquet that arrived was very disappointing and not as pictured on this website. It had much fewer flowers and colours than shown. As it was a birthday present for my mum as I couldn't make it to see her on her actual birthday, I sadly won't be trusting this flower service again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that your experience with us didn't meet your expectations. It’s disheartening to learn that the bouquet received did not match what was pictured on our website, especially for such a special occasion as your mum's birthday. We understand how important it is to deliver not just flowers, but also joy and thoughtfulness in your gift. Your feedback is crucial as we continuously strive to improve our services and the quality of our products. Best wishes, Rosie

Posted 1 month ago

“Nice competitively priced range of bouquets. Great option to include a personalised gift card at small extra cost. (Easy to do) Reliable next day delivery service. Very pleased. Made process easy.”

Helpful Report

Posted 1 month ago

Hello James, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our range of bouquets competitively priced and appreciated the option for a personalized gift card. It’s great to know that our next day delivery service met your expectations and made the process easy for you. We appreciate your kind words and look forward to helping you make more moments special in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Absolutely horrible company My flowers that supply old tired or broken flowers and charge for cards but print messages on A4 paper instead. Never deliver what they promised and never on time. Time and money waster. Rude customer service that block you after you are trying to get your money back. I had to open a money back dispute through my bank. Also ignore their positive reviews they are also scam written by fake accounts - just look at the wordings and you can see positive reviews are scam just like their products and services”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm very sorry to hear about your experience with our company. It’s truly disappointing to learn that you received old or damaged flowers, and I apologise for the inconvenience caused by our card printing and delivery issues. We strive to fulfil our promises, and I regret that we did not meet your expectations. I understand your frustration with our customer service and the difficulty you faced in seeking a refund. Your feedback is invaluable, and I assure you that we take these concerns seriously. Please know that we are committed to improving our services. I can confirm that all reviews are submitted by customers who have placed orders with us, and they include their details for our team to reference. I apologise for your dissatisfaction with your experience. I have contacted your via email. Best wishes, Ellie

Posted 1 month ago

“Extremely Disappointing Experience - Luxury Flowers Not Received, Extortionate Price Charged am extremely disappointed with my recent experience with 123 Florist I ordered what was advertised as a “luxury” bouquet, expecting high-quality flowers with chocolates given the extortionate price I was charged. However, what I received was far from luxurious—flowers that looked nothing like the images on the website and Chocolate's were missing. Worse company ever, surprised they have not been shut down with the amount of negative reviews. For the price I paid, I expected premium service and product, but instead, I feel completely let down. Not only was the quality poor, but I also lack of communication or apology from the florist, even after reaching out to address the issue providing evidence to receiving no further communication back. I would not recommend this florist to anyone looking for high-quality flowers or value for money. Save yourself the disappointment and look elsewhere.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. I sincerely apologise for your disappointing experience with us. We strive to provide high-quality products and excellent service, and I’m truly sorry to hear that we fell short in your case. Your feedback is very important, and I understand your frustration regarding the quality of the bouquet and the missing chocolates. If you believe this issue hasn’t been resolved to your satisfaction, please reach out to us at enquiries@123-flowers.co.uk. Include your order number and 'REVIEW' in the subject line so we can assist you further. Best wishes, Ellie

Posted 1 month ago

“Without doubt, one of the worst companies that I have dealt with. Don't believe the reviews as they probably write the reviews themselves. Don't waste your money. Go to a reputable flower seller. This company is a rip-off and should not be allowed to trade. They stole £25 from me for undelivered flowers. I am reporting them to Trading Standards.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We take such matters seriously, and I apologise for any frustration you’ve encountered regarding your order. I can see that our management team has been in contact. Warm regards, Katie

Posted 1 month ago

“I love this website I have sent flowers on various occasions and have always been impressed with the quality and ease of use of the website an quality of products offered and will continue to recommend to my friends and family”

Helpful Report

Posted 1 month ago

Hello Margaret, Thank you for your fantastic 5-star review! We’re so glad to hear that you’ve had such positive experiences with our website and the quality of our flowers. Your recommendation means the world to us, and we’re excited to continue providing you with beautiful blooms for all your special occasions. We appreciate your support and look forward to serving you, your friends, and your family in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Not what I expected, ordered the large size, arrived a day late and looked so much smaller than what I would expect for the large size”

Helpful Report

Posted 1 month ago

Hello Gail, Thank you for your feedback, and I’m sorry to hear that your experience did not meet your expectations. We understand how important it is for the size and timing to match what you ordered. Your concerns are valid, and we appreciate you bringing this to our attention. I will relay this to the appropriate department. Warm regards, Katie

Posted 1 month ago

“Awful bouquet. Bought for our 42nd wedding anniversary. From pictures you see that of bouquet on website and those actually received. Roses nearly dead, whole bouquet limp. £25.00??. Complained and requested refund. £5 offered as good will gesture. Keep away. Go to Tesco, much cheaper and last for weeks. Should have done that in the 1st place. Expensive lesson learnt.”

Helpful Report

Posted 2 months ago

Hello Russ, Thank you for your review. We are truly sorry to hear that the bouquet you received for such an important occasion did not meet your expectations. We understand how disappointing this must have been, especially for your 42nd wedding anniversary. We aim to provide fresh, high-quality flowers, and it is clear that we fell short in this instance. We appreciate your feedback and will review our processes to ensure that this does not happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

123 Flowers is rated 4.7 based on 12,884 reviews