123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.68

4.7 Rating 12,806 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,806 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for my 20th wedding anniversary. This is what I had to give to my wife as a no show on the flowers. No sympathy from 123 flowers either. I won’t be using 123 flowers again.”

Helpful Report

Posted 2 years ago

“Terrible customer service and delayed delivery. They claim to have the next day delivery, but that is simply not true.”

Helpful Report

Posted 2 years ago

“Flowers nothing like photo. Please see attached photos. 123 say they see no issues with the quality or quantity of flowers I received. The photo I took was taken just a few hours after delivery. Their website only allows you to post good reviews.”

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Posted 2 years ago

“Bouquet received was wilted and nowhere near the amount of flowers as the website photo. Totally embarrassed when I saw them. Never again! Please have a look at the photo I took as soon as the flowers arrived and compare to the website photo which supposed to be the same size.”

Helpful Report

Posted 2 years ago

“I purchased the 100 spray rose heads and would be exaggerating if I said I got 30. They died within two days. I emailed them about it and they said they didn’t have any record of my order despite it still being in the “my account” section of their website. I left a review on their website and they deleted it. If I could leave zero stars I would.”

Helpful Report

Posted 2 years ago

“I would have put 0 but it wasn’t an option. Flowers are of terrible quality (£5 from a super market sort of quality) & squashed from transit. There was no cardboard vase supplied as advertised nor was a tracking number provided.”

Helpful Report

Posted 2 years ago

“Extremely unhelpful service. This is a very unhelpful, useless company. I needed to change the deliver date of my order FOUR days before the flowers were to be delivered. This because my friends are away for a few days. This Company was unable to help with this simple request. The flowers will now be delivered in the boiling heat and left on a doorstep. They will be completely ruined when they get them. I will NEVER USE THIS COMPANY AGAIN!!!!!! I am very upset and disappointed that I have wasted my money buying these flowers. I have no idea where this company is based. They have no phone number or address on there website. y advice is to AVOID THEM like the plague!!!!!”

Helpful Report

Posted 2 years ago

“Ordered flowers for what would have been my Mum and Dads 65th wedding anniversary for next day delivery. They did not arrive and recieved an e mail stating that they would be delivered a day late. This is made much worse because it's not long since my Dad died. Would I recommend them NO if they can't deliver what they say they will do!”

Helpful Report

Posted 2 years ago

“Spent £30 on flowers that never arrived. Flowers 123 claimed I had given them an incomplete address, I hadn’t.Refused to resend or refund & offered an insulting £15 voucher code for more flowers. No contact was made re a problem with my delivery address they just took the money knowing the flowers weren’t delivered. 123 Flowers have a problem with their courier company but choose to blame the customer!! Would never use again & definitely wouldn’t recommend.”

Helpful Report

Posted 2 years ago

“Iwant to help different work”

Helpful Report

Posted 2 years ago

“Not delivered on time and no update. Order confirmation says that customer will be informed and able to track the order. £27.95 for a very poor service indeed.”

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Posted 2 years ago

“Not delivered despite paying extra for next day delivery - unbelievably bad customer servive - hopefully flowers and extras will arrive tomorrow 3 days late.”

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Posted 3 years ago

“NO FLOWERS or EXTRA GIFTS DELIVERED - when queried money was just refunded no offer to deliver or any compensation - VERY POOR.”

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Posted 3 years ago

“horrible!! I ordered 2 bouquets of flowers 4 days ago for my grandson who was born today and NEVER ARRIVED AT the HOSPITAL and THERE IS NO TRCKING NUMBER either !! thanks to 123 Flowers my daughter did not receive my details of affection. but they charged my card 4 days ago !! I will see that Paypal solves me. DO NOT TRUST THIS STORE !!”

Helpful Report

Posted 3 years ago

“The experience I received for the second time was very disappointing and much to my better judgement used this company again having been very let down on my first order.”

Helpful Report

Posted 3 years ago

“Still not received cards chocolates and flowers a week later. Not been able to get through on the phone and they don’t bother to acknowledge emails. Absolute disgusting and appalling service Would highly avoid this company as I’ve spent £40 for absolutely nothing to be sent out”

Helpful Report

Posted 3 years ago

“Didn't realise flowers would be delivered by royal mail the couple l sent to were out and because it was a bank holiday would be redelivered until Tuesday 3 days later so not healthy flowers disappointed”

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Posted 3 years ago

“I paid over £50 for two bouquets. They arrived half dead. I had to run to the local tesco and get a small bunch just to add in the middle for my daughter's birthday. Very disappointed.”

Helpful Report

Posted 3 years ago

“Very very disappointed. Preorder that weak ago to get it in the time. And of course it’s wasn’t anyway. Do not use any more”

Helpful Report

Posted 3 years ago

“Paltry number of flowers some dead others damaged a very disappointing experience.”

Helpful Report

Posted 3 years ago

123 Flowers is rated 4.7 based on 12,806 reviews