123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,374 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,374 reviews

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Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely appalling service!! This company only apologises for their poor service but never offers to rectify their shoddy products. Website flowers look beautiful but are definitely not what you receive. A supermarket bunch of flowers would be far superior to what you get. So disappointed, will never order again.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave your feedback. We are truly sorry to hear about your experience and understand your disappointment with the quality of the flowers received. This is not the standard we aim to provide, and we sincerely apologise for falling short of your expectations. Your concerns are important to us, and we assure you that we are continuously working to improve our service and products. If you have not already, we invite you to reach out to our customer service team for assistance. Warm regards, Rosie

Posted 5 months ago

“Avoid this site!! Bad quality flowers & poor customer service.”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback. We’re very sorry to hear about your experience with both the quality of the flowers and our customer service. This falls short of the high standards we strive to maintain, and we completely understand how disappointing this must have been for you. Please also accept our sincere apologies for the outcome, and that our team was unable to provide you with a resolution that met your expectations. Warm regards, 123 Flowers

Posted 5 months ago

“The bunch of flowers i was sent looked like they had forgotten to put flowers it just loads of greenery. Very disappointed wont b buying from this company again. Got no help from company when i complained just made up excuses! Disgusting service”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet your expectations and that you were disappointed with the bouquet received. Our goal is always to provide beautiful, fresh arrangements, and we regret that we fell short for you on this occasion. Our customer service team have reached out via email. Warm regards, Rosie

Posted 6 months ago

“Worst customer service and experience. REVIEWS ARE FAKE!!! Please dont shop here. They will send the worst bouquet and say “ it will blossom” if you dont want to be embarrassed by sending flowers then dont use this companyZ”

Helpful Report

Posted 6 months ago

Hello Sara, Thank you for your review. We're sorry to hear that you're disappointed with the bouquet you received. To ensure the longest vase life, we send our freesias in bud. However, if you've followed the care instructions and allowed up to three days for the flowers to bloom but are still dissatisfied, we’d be more than happy to investigate this further for you. Kind regards, Rosie

Posted 6 months ago

“Really disappointed, these were a birthday gift , picture shows medium bouquet that has 4 sunflowers, and lots of greenery, it doesn't stipulate how many flowers are in a large.... turns out for the extra £10 you get one flower! £29.99 for 5 sunflowers??? In the current climate that was an awful lot of money for me and to say I feel let down is an understatement!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience with us. We’re very sorry to hear that the bouquet did not meet your expectations and that you felt disappointed with the value for money. We understand how important it is to receive a beautiful arrangement, especially for a special occasion. We appreciate your feedback about the clarity of our flower quantities, as we aim to accurately represent our products. I can see you are in contact with our customer support team. We hope this issue can be resolved. Warm regards, Tom

Posted 6 months ago

“Infuriating process - refuses to let me buy without signing up and disclosing personal details (beyond the necessary) - no doubt to ensure they can bombard me with promotions and sell on my details. Then after a laborious sign up process it won't recognise my account and keeps sending me round in online circles. Wasted 40 mins of my time - off to another provider and I won't be back.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience. We sincerely apologise for the frustration you encountered during the sign-up process. We understand that providing personal details can be off-putting, and we appreciate your feedback regarding this aspect of our service. We strive to create a seamless shopping experience and regret that we missed the mark this time. Your comments are invaluable to us as we continuously work to improve. If you have any further concerns or need assistance, please reach out to our customer service team. Warm regards, Katie

Posted 6 months ago

“Would not recommend buying from this company. Flowers came and look nothing like the photo. After communicating with them they still believe it was an acceptable bouquet. Very disappointed and was so embarrassed when my partner pulled them out. For the company to still say that it is acceptable is a joke.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations and that it caused embarrassment. We want every customer’s experience to be positive, and your comments are important for us to improve our service. We note on our website that this particular bouquet is sent in bud form. Once the care guide is followed, the flowers will bloom and more closely resemble the bouquet shown online. Warm regards, Rosie

Posted 6 months ago

“Flowers not in great condition also not delivered until 19.10 in the evening”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback with us. We sincerely apologise for the late delivery and the condition of the flowers you received. As we use a third-party courier, we’re unable to provide exact delivery times. The courier organises their own delivery routes, which unfortunately means we have no direct control over this. We completely understand how frustrating this can be and appreciate you bringing it to our attention. Your experience matters to us, and we’ll be addressing this internally to help improve our service. If you haven’t already, please email images of the bouquet to enquiries@123-flowers.co.uk, including your order number and “REVIEW” in the subject line. Warm regards, Rosie

Posted 6 months ago

“I have just received your flowers , and sorry to say they are of very poor quality, they are a present so I dont want to make to much of it , However I have just come out of hospital , and I feel disappointed on behalf of the senders who are close relatives ,and I know they would chose flowers of good quality. I can safely say I would getter a better bunch from the local garage, I would not recommend these . I will say they were wrapped satisfactory .”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your thoughts with us. We sincerely apologise for the disappointment regarding the quality of the flowers you received. We understand how important it is for gifts to reflect the care and attention of the senders. Your feedback regarding quality is vital, and we will address it with our team to ensure improvements are made. We have reached out via email to look into this. Warm regards, Katie

Posted 6 months ago

“Ordered for my sister in law 80th birthday. They delivered late and she was not at home even though she had a box for presents and they did not give them to the neighbour. They said they needed a signature. They were eventually delivered 2 days later with NO signature required and the flowers were not in a good state. I complained but they were not interested”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience. We're genuinely sorry to hear that your order was not delivered on time and that the flowers arrived in poor condition. We understand how disappointing this must be, especially for a milestone birthday celebration. With our before 1 pm delivery option, someone has to be at the address to accept delivery. I do apologise for this. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further. Warm regards, Katie

Posted 6 months ago

“I am absolutely appalled at my order. I paid £69.99 for a delivery for my friend’s birthday, it was supposed to be a large bouquet and what she received was lovely but definitely not large. Absolutely disgusting value for money!”

Helpful Report

Posted 6 months ago

Hello Kate, Thank you for your review. We’re truly sorry to hear that the bouquet your friend received did not meet your expectations in terms of size and value. We understand how disappointing this can be, especially for a special occasion. Your feedback is invaluable to us as we strive to improve our service. Warm regards, Tom

Posted 6 months ago

“Flowers received look nothing like the same amount as iin the website picture looks like they have forgotten half of them”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers you received did not match your expectations and appeared less abundant than what was shown on our website. We understand how disheartening this can be, and we appreciate your feedback as it helps us improve our offerings. If you could send us some photos of what you received to enquiries@123-flowers.co.uk, along with your order number and 'REVIEW' in the subject line, we would be more than happy to assist you further. Warm regards, Rosie

Posted 6 months ago

“Absolute jokers. Paid for ‘large’ bunch where there had been ‘50%’ off the bunch I had chosen. There was nothing ‘large’ about the bunch. All of 7 stems. I do not believe there was any discount. This was evidently a ruse to con customers. I hate to think what would have arrived had I not paid the extra to upgrade to a large bunch. Nothing like the photo online. Bitterly disappointed and upset.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry to hear that the bouquet you received did not meet your expectations and that you felt disappointed with the size. We assure you that our promotional offers are genuine, and we value the trust our customers place in us. Your feedback is important, and we will use it to ensure we improve our service going forward. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Tom

Posted 6 months ago

“It arrived the next day, but only the roses came the lilies didn’t. I’m really upset, and they haven’t replied to me on the chat…”

Helpful Report

Posted 6 months ago

Hello Jean, Thank you for your review. We're very sorry for any disappointment caused by the bouquet you received and that you were unable to reach our team last night. Please note that our live chat service is available from 9 AM to 5 PM. As your message came through after 11 PM, there was no one available to respond at that time. Our customer service team has picked up your live chat ticket today and has requested some images of the bouquet so we can review the issue and assist you further. Best wishes, Katie

Posted 6 months ago

“Not many flowers more greenery, doesn’t look anything like photo”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We're sorry to hear that the bouquet you received contained more greenery than flowers and didn't resemble the photo you expected. We understand how disappointing this can be, and we truly appreciate your comments as they help us improve. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk along with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 6 months ago

“First of all they got the delivery date wrong , then when I visited my aunt and seen them I was shocked , they look nothing like the picture ,I would say there was maybe a third of what there should have been , I was so ashamed to have gifted my aunt such a poor looking bunch of flowers”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear about your experience with the delivery and the quality of the flowers you received. We understand how disappointing it can be when the product doesn’t match the expectations, especially when gifting to someone special. Your feedback is invaluable to us, and we will certainly look into this matter to ensure improvements are made. Thank you for sharing your concerns. Warm regards, Rosie

Posted 7 months ago

“Totally appalling, flowers were dried out and dying- not a bouquet but a small bunch- customers service agreed with the photos I provided that the bouquet was not as described however then offered a £5 voucher and not a refund”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear about your experience with the flowers you received. It's immensely disappointing when the quality doesn’t match the expectations, and we understand how frustrating this situation has been for you. Your feedback is important to us, and we're committed to making improvements based on it. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 7 months ago

“Absolutely gutted with what I received. The bouquet I ordered was £39.99 reduced to £19.99. The picture showed a beautiful full bouquet & I received something that was totally the other end. 1 rose, 2 carnations, some pink flowers, some greenery. I could have got better & more from a supermarket. I have complained & you see nothing wrong with it! You should be ashamed, I was embarrassed to give the bouquet (bunch) to my colleague but had no other choice as they would have had nothing. Very very disappointed”

Helpful Report

Posted 7 months ago

Hello, We're truly sorry to hear that your experience with us was disappointing. It's completely understandable to feel let down when the bouquet didn’t meet your expectations, especially for a special occasion. We strive to provide beautiful arrangements, and your feedback is crucial in helping us improve our offerings. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. Warm regards, Katie

Posted 7 months ago

“Extremely disappointed with the flowers I sent my Auntie for her birthday & would not recommend! Nothing like the picture on the website! I ordered a large bouquet & delivery was a few measly stems that I could have got in a supermarket for a fiver ! Hugely disappointed & would not recommend”

Helpful Report

Posted 7 months ago

Hello Tracey, We're truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to send a gift that didn't match the picture you were hoping for. Our goal is to provide beautiful arrangements and your feedback is invaluable in helping us improve. Thank you for sharing your thoughts with us. Warm regards, Rosie

Posted 7 months ago

“The flowers we received were of poor quality and despite following the instructions for flower care the flowers buds have never opened and the leaves have shivaled up. We have raised a complaint but as we were outside the 48hr period for raising an issue your company were not interested in any redress. these flowers were ordered by our daughter and sent to us for our 55th wedding anniversary, I don,t believe we had any terms and conditions included with the flowers mentioning any issue was to raised with company within 2 days. My opinion is that the company has a poor customer service attitude. Please don,t reply with thanking us for o ur feedback and will help to improve the service. This is another example of dealing with a faceless organisation. Sue and john”

Helpful Report

Posted 7 months ago

Hello John and Sue, We're truly sorry to hear about your experience and understand how disappointing it must have been, especially as the flowers were a special gift for your anniversary. We strive to offer quality products and support, and it's disheartening to know we did not meet your expectations this time. While we have set policies in place, we appreciate your perspective regarding communication on these terms. Warm regards, Rosie

Posted 7 months ago

123 Flowers is rated 4.6 based on 13,374 reviews