123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,521 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,521 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terribly disappointing to be frank. I'm in shock, considering I paid extra for a large bunch, which seemed like a standard size. I don't think people should waste any pennies on this misleading company. I feel tricked. Also, being neurodivergent, the maintenance message talks about keeping the vase clean, so, I perceived that it was supplied with a vase. Confusing. Anyway, the size was not that large, and I could have bunched up several Waitrose flowers for a grander result in all honesty.”

Helpful Report

Posted 5 months ago

Hello, We’re very sorry to hear about this experience and that the size and presentation didn’t meet your expectations. This isn’t what we want for our customers, and we understand how frustrating this must have felt, especially when it wasn’t clear about the vase inclusion. A member of our customer support team will be in touch to look into this and help resolve it. Kind regards, Team 123 Flowers

Posted 4 months ago

“I wouldn't buy anything else from this company my wife was so disappointed the order was late and the flowers were half dead leaves had black mold on them it was supposed to be roses and lily's no lily's in it was not worth £29 supposed to be big bouquet but only 8 flowers in no foliage asked to upload pictures but it won't let me what a surprise 😢”

Helpful Report

Posted 5 months ago

Hello Brian, We’re very sorry to hear about the late delivery and the condition of the flowers. This isn’t what we want for our customers, and we apologise for the disappointment and mismatch with what was expected. Kind regards, Team 123 Flowers

Posted 5 months ago

“I ordered the Pink Meadow bouquet and the flowers which were delivered were nothing in comparison to the photo you advertise on your website. There has been no resolution after contacting customer service…very dissatisfied”

Helpful Report

Posted 5 months ago

Hello Louise, We’re very sorry if the flowers you received didn’t exactly match the image shown on our website. While we always strive to recreate our arrangements as closely as possible, certain blooms may occasionally be unavailable. In such cases, our florists carefully select suitable alternatives of equal or greater value, as stated on each product page and in our terms and conditions. Kind regards, Team 123 Flowers

Posted 5 months ago

“So disappointed. On the picture is pink ready like bouquet and see what is came… terrible”

Helpful Report

Posted 5 months ago

Hello there, We’re really sorry to hear that the bouquet you received wasn’t as pictured and that you’re disappointed. Our plants are sent out in bulbs. Please allow time for the plant to grow. Kind regards, Team 123 Flowers

Posted 5 months ago

“Unfortunately, the bouquet delivered was much smaller than expected. I strongly recommend paying close attention and asking for exact size details before placing an order.”

Helpful Report

Posted 5 months ago

Hello there, We’re really sorry to hear the bouquet was smaller than you expected. We understand how disappointing that can be. Our website shows a medium bouquet, and we can see you selected a standard. We appreciate your feedback and will use it to improve our services. Kind regards, Team 123 Flowers

Posted 5 months ago

“Absolute bad company. Paid extra to get delivered on a certain date. Did not arrive. Contacted thrm a they blamed Royal Mail. Tried to cancel, refund no joy kept sending same email not their fault, basically saying tuff get on with it.”

Helpful Report

Posted 5 months ago

Hello Ian, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team 123 Flowers

Posted 5 months ago

“The delivery was not made although the correct Postcode and street / house number was correct . I have been refused a refund siting that they had fulfilled there legal requirements. But did offer me 10.00 as a good will gesture , for the failure. Bwst described as a complete rip off / con. DISGUSTED”

Helpful Report

Posted 5 months ago

Hello Ray, We’re truly sorry to hear your delivery didn’t arrive and that the refund issue remained unresolved. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 5 months ago

“Ordered flowers for three separate addresses for today Saturday February 28th, had people waiting in at all three addresses and spent over £100 !!! One delivery was received. The other two deliveries? One is going to be hours late if it gets here and the third no update whatsoever. Really trusted this company and just feel let down! I've sent a message with no reply!!! Never again!”

Helpful Report

Posted 5 months ago

“If there’s a 0 star I’ll definitely give it a 0. Absolutely ridiculous shop. Never buying from this store again. My ordered was placed 7 days ahead, and they told me something was wrong about my address on the last day. I replied within 24 hours and they said they have to delay my order WITHOUT ANY COMPENSATION. I demand an appropriate compensation. The customer service is not helping at all. Absolutely ridiculous. My order number is 223255”

Helpful Report

Posted 5 months ago

Hello Cloris, We’re truly sorry to hear about the issues with your order and the lack of timely support. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 5 months ago

“Flowers not delivered as a typo in one digit on postcode ( full address correct ) - 123 responded that they had fulfilled their responsibility - offered no support to change postcode or facilitate redelivery with parcelforce”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry for the delivery issue caused by the postcode error and the lack of support to resolve it. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 5 months ago

“Paid extra for large bunch absolutely nothing like was pictured ,feel ripped off and let down lucky my mum just appreciated some flowers and saw the funny side when I showed her what I ordered you are better off using uber eats and getting supermarket flowers delivered . Con artists not flower artists unfortunately 😔”

Helpful Report

Posted 5 months ago

Hello Grahame, We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations. This is incredibly disappointing to hear, and we do apologise for any upset caused. A member of our reviews team has reached out to you, and we hope to resolve this. Kind regards, The 123 Flowers Team

Posted 5 months ago

“Poor quality. Very disappointing and very expensive. Customer service pathetic.”

Helpful Report

Posted 5 months ago

Hello Melwyn, Thank you for your review. We’re truly sorry to hear about the poor quality, high price, and the issues with our customer service. This isn’t the experience we aim to provide. Kind regards, Team 123 Flowers

Posted 5 months ago

“Ordered flowers for Mother’s Day, flowers arrived looked nothing like the pictures on the website, absolutely disgusted, had a few emails back and forth with Kyle who has basically just fobbed me off saying they have shown the chief florist who has approved it. Stay well clear not great customer service at all, never use these again”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry the flowers didn’t resemble the pictures and for the dissatisfaction with the response you received. Kind regards, Team 123 Flowers

Posted 5 months ago

“I got the florists pick for valentines as it showed a beautiful bouquet in the picture however, when it came it was the most disappointing bouquet I’ve ever seen. Might as well get supermarket flowers. The bouquets are nothing like what’s pictured on the website. Absolute rip off wouldn’t recommend. To top that off their customer service is appalling and don’t see an issue with what I received.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Katie

Posted 5 months ago

“I selected quite a unique bouquet, Ti Amo containing black for a reason. I understand that steamer be replaced but they replaced it with gold which goes against their terms and condition. Also ordered a large which wasn’t large at all and nothing like the photos on the website. Finally, some of the roses were in poor condition. No refund of any kind offered. 100% satisfaction guarantee… I don’t think so.”

Helpful Report

Posted 5 months ago

Hello Anthony, Thank you for your feedback. We’re very sorry to hear about the substitution, the size discrepancy, condition of the roses. After further investigation, I can see you have been advised correctly. Kind regards, Team 123 Flowers

Posted 5 months ago

“Delivered 3 days late, look at state of the flowers. I was told to send pictures but no where on website shows were to do this, so here they are. I would expect someone to contact me about a refund. Can’t even upload all the photos here!!!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry to hear about the late delivery and the trouble with submitting photos. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team 123 Flowers

Posted 6 months ago

“A very poor product from 123flowers as I got small flowers for the Ti Amo bouquet when I ordered a large bouquet paying 50 pounds. I could have purchased the same size bouquet from my local florist at just 25 pounds. The displayed product on the website for the medium bouquet on the 123flowers website was much bigger than the one I received. I I will never use this website to purchase flowers again as the product is much smaller than the display.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. After further investigation, I can see our customer support team has advised you correctly. Kind regards, Rosie

Posted 6 months ago

“Look dead . nothing looks like what I ordered online”

Helpful Report

Posted 6 months ago

Hello, We’re very sorry your order looked nothing like what you ordered online and seemed dead. This isn’t the experience we aim to provide. A member of our reviews team has reached out. Kind regards, Team 123 Flowers

Posted 6 months ago

“if i could zero rate these i would. received as a surprise and they were certainly that and not in a nice way. flowers crushed and certainly nothing like the products advertised. my friend who sent them is so disappointed and cant stop apologising. a visit to supermarket next time!!!”

Helpful Report

Posted 6 months ago

Hello, We’re very sorry your surprise flowers didn’t meet expectations and arrived crushed, not like the products advertised. This isn’t the experience we aim to provide, and we understand your disappointment and your friend’s as well. Kind regards, Team 123 Flowers

Posted 6 months ago

“I ordered a surprise bouquet for a friend's birthday and arranged for it to be delivered on the day. Tracking told me it was on its way and was 5 stops away Suddenly, it was unable to be delivered.!! My friend was in, so now will possibly receive a bouquet of dying flowers at some point, not on their birthday. Bad service, will not ever use again!!”

Helpful Report

Posted 6 months ago

Hello Kris, We’re very sorry your surprise bouquet didn’t arrive as planned. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team 123 Flowers

Posted 6 months ago

123 Flowers is rated 4.6 based on 13,521 reviews