All in all a bit weird. I got the flowers for wife's birthday and they were really poor and very wilted. We chucked them after 2 days and just thought we'll that's disappointing and thought no more about it. I was then encouraged to get in touch about how they did, and thought why not, and said I thought it was poor and wouldn't use again. I then had some back and forth with CS before offered 10 off another order (no thanks) and said no, and that was it. OK the flowers were disappointing, but being dragged through a customer service process I really couldn't be bothered with wasn't worth it. Just go to a local florist next time.