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123 Flowers Reviews

4.6 Rating 13,521 Reviews
91 %
of reviewers recommend 123 Flowers
Company Reviews Product Reviews
224
 Metrics Info
4.6
Based on 13,521 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read 123 Flowers Reviews
Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

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S
Verified Reviewer
“Ordered a large bouquet for a friend. Delivery was on time but flowers were absolutely shocking! What a disgrace! A large bouquet contained just 1 rose, 2 mini chrysanthemums and 3 carnations. Not at all like the photo on the website. My friend was not impressed and I was totally embarrassed! Asked the company for a full refund, which they refused. Offered £10 credit on future orders. These were not cheap -£29.99! What a total ripoff ! I have added photos of what I ordered and what was actually received-think everyone will agree this is shocking! Absolutely not! Will never use again! Referred matter to my card provider as significantly not as described. DO NOT USE!”
Helpful Report
Posted 3 months ago
Hello Sara, We’re very sorry to hear that the bouquet you received didn’t meet your expectations and that the arrangement differed from the online photo. This isn’t the experience we want for our customers. A member of our reviews team has been notified and we’d like to look into a resolution for you. Kind regards, Team 123 Flowers
Posted 3 months ago
A
Verified Reviewer
“Did not match the pictures. Flowers looked flat, wife was not impressed I am not impressed, overpriced and under delivered.”
Helpful Report
Posted 3 months ago
Hello, We’re sorry to hear the arrangement didn’t match your expectations and that your wife wasn’t impressed. We understand how disappointing that can be. We would not want to leave you feeling disappointed. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers
Posted 3 months ago
S
Verified Reviewer
“I just ordered some flowers for Mother’s Day for my mum, I was very disappointed. Nothing close to what I ordered. They gave her completely different flowers. There were so many leaves and hardly any flowers. Delivery was on time. I spent a lot of money didn’t get anything I expected. I attached photos.”
Helpful Report
Posted 3 months ago
Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Kind regards, Tom
Posted 3 months ago
P Monaghan
Unverified Reviewer
“Poor service flowers never acknowledged by company and not received by recipient - sad state of affairs as I was sending to celebrate a young lady who us a single mum on her 21 birthday.”
Helpful Report
Posted 3 months ago
Hello Patricia, Thank you for your review. Following contact from our Reviews team, you confirmed that no order had been successfully placed and that no payment had been taken. It is clear this was not an issue relating to our company or delivery service, but rather an issue encountered during the ordering process. Kind regards, Chloe
Posted 3 months ago
H
Unverified Reviewer
“Absolutely dreadful. My husband arranged these for a surprise. They will never look like the picture. 6 tulips one piece of alistromera and one piece of gypsofilia. I was upset to be honest that he would spend good money on this when he could have spent that money on something nice.”
Helpful Report
Posted 3 months ago
Hello Hazel, We’re very sorry to hear your husband’s arrangement wasn’t as expected and that you’re unhappy with what was delivered. This isn’t the experience we aim to provide. A member of our reviews team has now reached out, and we’d like to make this right for you. Kind regards, Team 123 Flowers
Posted 3 months ago
N Eade
Verified Reviewer
“Placed an order for flowers for my daughters Birthday, The Flowers she recieved were not what we ordered, the card was different, and it came with cholate which we did not order. We are dissaponted with the flowers supplied. Will not be using you again.”
Helpful Report
Posted 3 months ago
Hello Nigel, We’re very sorry to hear the flowers, card, and chocolate didn’t match your order and for the disappointment this caused. This isn’t the experience we aim to provide. I can see you have been in contact with our customer support team, and we hope this can be resolved. Kind regards, Team 123 Flowers
Posted 3 months ago
A
Verified Reviewer
“Well, the flowers are nothing like the ones in the pictures. I got 10 flowers and 4 of the heads had come off. My son sent them to me and when I sent him a photo of them his response was ' they look dead'. They really do look sad and droopy. Not sure why I've given the review 1 star - doesn't even deserve that!!”
Helpful Report
Posted 3 months ago
Hello, We’re very sorry to hear the bouquet didn’t match the online photos and that several heads came off. That isn’t the experience we aim to provide. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers
Posted 3 months ago
A
Unverified Reviewer
“My son ordered me flowers £30 for the large bouquet, they were absolutely disgusting & sent them back as nothing like what was ordered.”
Helpful Report
Posted 3 months ago
Hello, We’re very sorry to hear the bouquet you received was not as expected and that you were unhappy with the order. We hope to come to a satisfactory resolution. Kind regards, Team 123 Flowers
Posted 3 months ago
K Lupton
Verified Reviewer
“Half flowers sent”
Helpful Report
Posted 3 months ago
Hello Karen, Thank you for your review. We’re very sorry to hear that only half of the flowers arrived. This isn’t the experience we aim to provide. I can see you are in contact wth our customer support team, and we hope this can be resolved. Kind regards, Team 123 Flowers
Posted 3 months ago
M P
Verified Reviewer
“Didn’t arrive Wish I had read the reviews first Total lack of response Chasing a refund”
Helpful Report
Posted 4 months ago
Hello Mark, Thank you for your review. We’re sorry to hear that your order was not delivered to the intended recipient. After reviewing your order details, we can see that an incorrect address was provided at the time of purchase. As we rely on customers to supply the full and accurate delivery address, this ensures that orders can reach their recipients within the expected timeframe. Kind regards, Team 123 Flowers
Posted 3 months ago
D Harvey
Verified Reviewer
“Wish I'd read the reviews but was in a rush and they did arrive the next day BUT not the lovely bouquet shown on their website - crushed wilting tatty flowers, the leftovers from a day at the market. Never again!”
Helpful Report
Posted 4 months ago
Hello Denise, Thank you for your review. We’re very sorry the bouquet did not meet expectations and arrived in a poor condition. This isn’t what we strive for, and we’ll investigate what happened with this order to prevent it from occurring again. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers
Posted 4 months ago
C Mitchell
Unverified Reviewer
“Flowers arrived box crushed Flowers beaten half to death Not happy Totally ruined the moment of surprise Will not be ordering again”
Helpful Report
Posted 4 months ago
Hello Conrad, Thank you for your review. We are saddened to hear that your recent delivery wasn't treated with the care that our lovely flowers deserve! We've passed on the details of this delivery to our logistics manager - whilst we hope that Royal Mail will handle your box accordingly, unfortunately, due to the delicate nature of the stems in your box we do experience the occasional casualty in transit. Of course, should flowers ever be damaged on their journey to you, please rest assured that we are always more than happy to investigate and resolve this issue. Kind regards, Team 123 Flowers
Posted 4 months ago
T Yardley
Verified Reviewer
“Very disappointed with the flowers sent for my Aunts 80th birthday. I order bouquet of yellow and orange when arrived they were just bland yellows not at all what I expected or ordered. Also delivery was not on time. Reach out to customer service to he told that their florists and supervisor thought they would be OK after a couple of days care. They missed the point completely that the bouquet was not in the colours ordered 😕 Unable to upload photos Will never use again.”
Helpful Report
Posted 4 months ago
Hello Terrie, We’re very sorry to hear the bouquet you received wasn’t the yellow and orange you ordered, and that the colors looked bland, plus the delivery was late. After further investigation, I can see you have been advised correctly. Kind regards, Team 123 Flowers
Posted 4 months ago
A
Unverified Reviewer
“Flowers arrived 2 days late Wilted and some were dead Won't use this company again Very disappointed”
Helpful Report
Posted 4 months ago
Hello, We’re very sorry to hear the flowers arrived late and wilted, and that you’re disappointed. I can see that you have been in contact with our support team, and this has been resolved. Kind regards, Team 123 Flowers
Posted 4 months ago
A
Unverified Reviewer
“Brought flowers for mothers day. They were not what I expected at all. Informed customer service about my delivery. Requested I waited a few days, they were terrible like I had brought some with yellow label on. I was not impressed, especially with how much I paid”
Helpful Report
Posted 4 months ago
Hello, We’re very sorry to hear the bouquet didn’t meet your expectations and that the delivery issue caused frustration. A member of our team has now reached out. Kind regards, Team 123 Flowers
Posted 4 months ago
T
Verified Reviewer
“Appalling. Do not use. I paid £50 for a large bouquet for my daughter's birthday. What was delivered was tired, listless, and smaller than the "medium" bouquet advertised. The advertised display included 8 white roses which didn't even appear in what they delivered. It was shocking value. I could have got more for £20 from the supermarket. Customer service were very quick .. to say the bouquet was "good quality and matches the size ordered". They suggested "flowers can appear different on arrival, especially before they've had time to fully open and bloom." Yeah - especially when they're not even there. Avoid at all cost.”
Helpful Report
Posted 4 months ago
Hello Tom, We’re very sorry to hear the bouquet did not meet expectations and that the quantity and quality were not as advertised. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers
Posted 4 months ago
C Ogden
Unverified Reviewer
“Shortly after Mother’s Day i ordered some flowers out of my new bank account for my mother. The flowers were called Savannah Sunset and were around £30 as i paid for the medium size. When the flowers arrived we were disgraced to see there were quite literally 3 gerberas in the bunch. What we were looking at did not read a £30 bunch of flowers but instead a £10 bunch from co-op. Furthermore, after as little as 2 days one of the heads had fallen off of one of the gerberas and the small flowers started to wilt! I am disgusted since as soon as i bought for first gift for my mother with my newly established bank account the gift ends up being a total rip off. I attempted to add photos to this review however yet again i am disappointed as the system seems to not be able to handle that.”
Helpful Report
Posted 4 months ago
Hello Caleb, We’re very sorry to hear about the poor quality of the Savannah Sunset bouquet and that it didn’t meet expectations or the price paid. This isn’t the standard we aim to provide, and we’d like to investigate and make this right. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers
Posted 4 months ago
L
Verified Reviewer
“Ordered large flowers paid extra i received a pathetic small bunch of green stucks with a couple of nice roses thrown in cost me 37.50 coulour was not at all like the picture and had mould on complaind but was fobed off by cust service said would come out, dudbt just looked rubbish was ashamed for the so called florist !! Albsolute let down!! Be warned”
Helpful Report
Posted 4 months ago
Hello Louise, We’re very sorry to hear about the disappointing experience with your order. This isn’t the standard we aim to provide, especially with mould and the size not matching what was pictured. If not done already, please could you get in touch with our Customer Support team at enquiries@123-flowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team 123 Flowers
Posted 4 months ago
A
Verified Reviewer
“Avoid at all cost! Customer service is shocking, what you receive is totally different to what is advertised, all they can say is you ordered standard and the image represents medium… however regardless of size you would expect to get something similar and fresh flowers not ones that are droopy!”
Helpful Report
Posted 4 months ago
Hello, We’re very sorry to hear you’re unhappy with your order. This isn’t the experience we want to provide. We’d like to investigate what happened and make it right. A member of our reviews team has now reached out. Kind regards, Team 123 Flowers
Posted 4 months ago
A
Verified Reviewer
“Very disappointed ☹️ I ordered a bunch of flowers I received nothing compared with the pictures the is on the website, o would definitely not recommend it definitely and not use it again . I have attached what I ordered and what I received. What a waste of money and time .”
Helpful Report
Posted 4 months ago
Hello Adriana, We’re very sorry to hear your order didn’t match the pictures and you didn’t receive what you expected. This isn’t the experience we want to provide. After further investigation, I can see you were advised correctly. Kind regards, Team 123 Flowers
Posted 4 months ago
123 Flowers is rated 4.6 based on 13,521 reviews
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