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123 Flowers Reviews

4.7 Rating 12,806 Reviews

94 %

of reviewers recommend 123 Flowers

Company Reviews

Product Reviews

4.7

Based on 12,806 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent a a surprise bunch of flowers by friend but as I was not in when they were delivered the courier decided to leave them in my dustbin instead. I have mobility problems so couldn’t reach down into the bin and furthermore shouldn’t have to do so. Was late when I arrived home so flowers had been in bin for over a day which is not acceptable as unhygienic and unsafe - will definitely complain as surely could of been left at a neighbours”

Posted 2 years ago

“I ordered my flowers in plenty of time, waited in all day, nobody has contacted me about when or if the flowers will be delivered, very poor customer service, I will not use again”

Posted 2 years ago

“How the hell is the attached picture worth £50!!! Missing vase and chocs! Honestly i could get a better bunch of flowers from the petrol station! It is my wifes birthday and im embarrassed to even present these!”

Posted 2 years ago

“Terrible terrible service! Was not given a time for them to be delivered, I hadn't told the recipient that I had ordered them as it was for a bereavement and she was at the graveyard when they tried to deliver. Card left saying they would try the next day and didnt bother to turn up (by this point I had informed the recipient) and my friend purposely stayed in all day. Finally turned up the next day, literally half a bunch of the poc on the website. Was told by customer service she should have stayed in all day, talk about lack of empathy!! Had I been told a rough time then this could have been avoided however I didn't even receive a confirmation email until 2 days after the expected delivery date! Shocking!!”

Posted 2 years ago

“Do not wast you’re money ordering with these! Only given 1 star as I couldn’t give ZERO. Delivery 5 Days late, couldn’t get through to anyone and when I did (nearly 3 weeks later) customer service was terrible, just didn’t want to know. Avoid these, save yourself money and stress!”

Posted 2 years ago

“Avoid avoid avoid. Flowers arrived over 7 days late.only after I was chasing them up! Phones were down and not very helpful costumer service. Don’t waste your money. I expected a larger Bouquet as I’ve paid for the large one.”

Posted 2 years ago

“No response from this company phone lines are available auto response saying an agent will look into it .....but no delivery no flowers I want my money back....am fuming 😤.....as the flowers were for my sisters birthday”

Posted 2 years ago

“Next day delivery but how about no delivery or update? No response to emails or messenger all automated robots. Phone number doesn’t work either. Don’t use this company. Wanting a refund so I can order from somewhere reliable but no response to that either so looking like getting my back involved”

Posted 2 years ago

“I bought a plant for a friend as a thank you for helping my daughter and it arrived half dead. I was told flowers and plants are sent out fresh, but clearly that was not the case. The friend didn’t want to hurt my feelings or cause any trouble, so she didn’t tell me. Since I found out and complained more than 7 days after she received it, the company refuse to send a fresh one. I won’t buy from this site in the future as the quality is substandard 😑”

Posted 2 years ago

“Absolute garbage. Living in Australia I thought the company looked reliable and value for money. When your 86 year old mother is apologising because of the shocking quality of the flowers NOT WHAT I HAD IN MIND. After providing photos they now require a birds eye photo, try explaining that to a 86 year old who has thrown most of the flowers in the bin. So so disappointed a xmas gift never to forget.”

Posted 2 years ago

“The flowers have not arrived. The customer service is not helpful”

Posted 2 years ago

“Paid 22 pounds on 18th of November for delivery on 20th November. Flowers were delivered on 23rd November. Web site is not clear and user friendly about delivery options. Disappointing service.”

Posted 2 years ago

“FIND ANOTHER, DON'T USE THIS FLORIST When I looked for flowers online I found 123 Flowers who stated they had 7 day a week delivery which included Sunday. As it was our anniversary Sunday I ordered Flowers, Personalized Card and a Vase on Friday morning from them. Thinking it would be a nice surprise for my wife, but it was me who got the surprise, NO FLOWERS. There is no way I would ever buy a flower or anything else from this company. To my surprise when I looked up their rating they had a 40+ negative review. Guess I should have looked first. Shame on me. I WOULD ADVISE ANYONE CONSIDERING THIS FLORIST TO FIND ANOTHER”

Posted 2 years ago

“Noone to help on helpline”

Posted 2 years ago

“Flowers that were delivered were incomplete and nothing like the flowers chosen. Eventually made contact with the company and they promised to resend - then I was told they were out of stock of my chosen display. So glad they were for me, if it was to be sent to a friend I perhaps would never have known!”

Posted 2 years ago

“I have been trying to contact this company all day as I payed for next day delivery for funeral flowers they will not answer any my emails and still no delivery. Avoid this company I’m disgusted how they too on my money and still no contact or delivery as promised”

Posted 2 years ago

“Absolutley terrible flowers , cheapest they had for sure , never will use these again”

Posted 2 years ago

“Flowers arrived late, and don’t appear to be of good quality as are already drooping after a few days 😌”

Posted 2 years ago

“Just received my flowers that I got for my daughter came in a lovely box when opened was VERY DISAPPOINTED upgraded to a large boutique received a very small one flowers are wilted and very cheap looking I could of put a bouquet of flowers together myself and would of done a better job will not ever be ordering from this company again”

Posted 2 years ago

“Absolutely horrendous! Stay well away! Flowers I bought for £30 looked like a £5 bunch from supermarket, literally dying when arrived, lasted 4 days all together. Would not refund, offered £10 voucher, I would not even give this company 1 star if I could!”

Posted 2 years ago

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123 Flowers is rated 4.7 based on 12,806 reviews