Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.60

“Absolutely disgusted , half the bunch that was advertised . Box bashed in and I've ordered 3 bunches. Looked awful an wouldn't order again”

Helpful Report

Posted 4 months ago

Hello Jenny, We’re really sorry to hear about your experience and the condition of the flowers upon arrival. We strive to ensure that our bouquets are delivered in perfect condition and are truly disappointed to learn that this was not the case for you. Your feedback is valuable, and we will address these concerns with our team to prevent future occurrences. I can see that our customer service team is awaiting your reply to look into this further for you. Best wishes, Rosie

Posted 4 months ago

“Terrible quality, basically green leaves with two wilted flowers in it. Also didn’t deliver on chosen date. Won’t use again.”

Helpful Report

Posted 4 months ago

Hello Fiona, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, both in terms of product quality and delivery timing. It's important to us that our blooms arrive fresh and on schedule, and we regret any inconvenience this may have caused. I have located your order and can see that this has since been resolved with our customer care team. Warm regards, Tom

Posted 4 months ago

“Really disappointed - paid extra for a medium bouquet, and this was what arrived. They argued that the flowers were just in bud, but this is what the bouquet looked like until it was time to get binned. Really embarrassing to send what looks like a nice bouquet of flowers to someone and for these to arrive!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. Warm regards, Tom

Posted 4 months ago

“I ordered a large bouquet with premium delivery for a family member’s birthday, paying a total of £32. Despite the “premium” option, the flowers arrived five days late, long after the occasion had passed. The bouquet was nothing like the advertised image – small with a few stems, wilted, and poorly presented. The birthday message I had written was missing altogether. I contacted customer service several times but received no genuine assistance or accountability. The responses were dismissive, and no refund or resolution was offered. This experience has completely eroded my trust in 123 Flowers. Their advertising feels misleading, their service unprofessional, and their product quality unacceptable. I would strongly advise avoiding this sham company. Just look at the pictures of the flowers received and compare it to what’s being advertised. Disgusting!”

Helpful Report

Posted 4 months ago

Hello Nusra, Thank you for taking the time to leave a review. We’re truly sorry for any disappointment caused by the delivery and the bouquet on this occasion. After reviewing the tracking information, we can see that a delivery attempt was made on the chosen date, but the address was inaccessible. Further attempts were made on the 18th and 21st; however, there was no answer at the address. Regarding the flowers, we’re sorry to hear that you were unhappy with them and apologise for any frustration experienced when contacting our customer care team. A member of our review team has reached out to you via email to assist further. Best wishes, Katie

Posted 4 months ago

“Don't be fooled by how easy the process is to relieve you of your money, the flowers sent to my 90 year old Aunt were absolutely dreadful I wouldn't even call them a bunch. Mostly greenery and two heads broken off. The complaints process and staff seems to be really professional, perhaps they have lots of practice! I got offered a £5 credit to my account against my next purchase, they must be joking.... Great laugh. Look at the photos attached, must be really embarrassing for any so called 'florist'.”

Helpful Report

Posted 4 months ago

Hello, Thank you for leaving your review. We sincerely apologise that the flowers received did not meet your expectations and understand how disappointing this must have been for you and your aunt. We appreciate your feedback regarding our complaints process and value the opportunity to improve. Warm regards, Rosie

Posted 4 months ago

“Absolutly discusted with my order picture nothing like what was advertised pit pic on of advertisment and what i recieved shall not be ording again”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. Warm regards, Katie

Posted 4 months ago

“What I ordered vs what was delivered. I replied to the how did we do email & was told “the bouquet appears to be of good quality and matches the size ordered” I shall leave you to decide by the image.”

Helpful Report

Posted 4 months ago

Hello Kiera, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that the bouquet did not meet your expectations and that there seems to be a discrepancy between what was ordered and what was received. We strive to ensure our customers are delighted with their orders, and we appreciate your feedback as it helps us improve our service. Warm regards, Rosie

Posted 4 months ago

“I ordered a bouquet in Friday to be delivered Saturday. The money was taken from my account, but for some reason the order was not visible. I emailed to check. Saturday I got a reply asking for details which I sent. I then got another reply asking for a copy of my bank receipt, which in sent on m Monday. I then got a reply to say it was declined and would be returned to my bank in 3-5 working days! So the money has been taken, no flowers were sent, and I am waiting for the money to be returned! No offer to sort it, just well….. tough I guess, not their problem!”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear about your recent experience — this is absolutely not the level of service we aim to provide. It sounds like there was an issue processing your payment, which unfortunately prevented your order from being confirmed in our system. We completely understand how disappointing and frustrating this must have been, especially for a time-sensitive delivery. While our team did confirm the declined transaction would be returned, we agree that the situation could have been handled more smoothly and communicated more clearly. We’re reviewing what happened to ensure this doesn’t occur again. Warm regards, Tom

Posted 4 months ago

“Order no. 123_410569 - never received, order placed via Niece in Australia to her Aunt in the UK, flowers never received, Niece emailed 123 but never got a reply, very unhappy Niece and Aunt 😢”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review, and we’re truly sorry to hear that your order did not arrive as expected. It’s upsetting to learn that both your niece and aunt have had such a disappointing experience, and we understand your frustration. I can see that you have since spoken with our customer service team. They reached out following your request to upgrade the delivery option, but we didn’t receive a reply. They also tried calling this morning, but there was no answer. Could you please kindly check your inbox to arrange a suitable time for us to call you? Warm regards, Rosie

Posted 4 months ago

“Ordered flowers for my sister after her major surgery, easy enough to order but when received was totally different to the picture advertised, so disappointed”

Helpful Report

Posted 4 months ago

Hello Diane, Thank you for your review. We’re very sorry for any disappointment caused on this occasion, and that the bouquet did not appear as expected compared to the image online. As mentioned in the product description, this bouquet is delivered in bud to ensure freshness and longevity. We also include images showing the bouquet both in bud and in bloom, so customers can see how it will look upon arrival and after a few days of following the care guide. Best wishes, Katie

Posted 4 months ago

“If i could give 0 stars I would, worst company I've ever had to deal with, the flowers received was nothing like described or photographed, i contacted customer service to be fobbed off with an excused, they have refused to give me my money even went as far to say if I dispute it they will challenge it so that I wont get my money back, horrendous experience, wont be buying again and I would advise everyone else dont either, go elsewhere, can bet a better bunch of flowers from poundland.”

Helpful Report

Posted 4 months ago

Hello Cherie, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the disappointment caused — this is certainly never the standard we aim to deliver. We completely understand how disappointing it must have been to feel that your order did not meet expectations. As noted in the product description and confirmed by our customer care team, this bouquet is intentionally delivered in bud form to ensure maximum freshness and longevity. Please allow up to three days for the blooms to open fully so the arrangement more closely resembles the image shown online. If you continue to have any concerns after this time, please share some additional photos with us — we’ll be more than happy to review and assist you further. Best wishes, Katie

Posted 4 months ago

“The bouquet was very poor, nothing like the image on the web site, Our friend sent a photo back which we sent to 123 , they apologised but offered a £10 credit against another order. Really who would order again. Offered to accept the £10 refund against the card payment which they refused. So my advise is to check out other companies first as the experience here was awful and very expensive.”

Helpful Report

Posted 5 months ago

Hello David, Thank you for taking the time to express your concerns. We're truly sorry to hear that the bouquet did not match your expectations and that the resolution offered wasn’t satisfactory for you. It's always our goal to provide a delightful experience, and we regret that we didn’t meet that standard this time. A member of our review team has reached out via email. Warm regards, Rosie

Posted 5 months ago

“Ordered flowers from here for a birthday gift and what showed up was awful. Pretty much all foliage and not even nice foliage at that. My mum was a florist and when I showed her she was shocked at how bad it is.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear that your recent order didn’t meet your expectations. We always strive to deliver beautiful, fresh arrangements that reflect the images shown on our website, and it’s disappointing to learn that we fell short on this occasion. Your feedback regarding the balance of flowers and foliage has been shared with our floristry team so we can review and improve. Best wishes, Katie

Posted 5 months ago

“I’m only giving one star because I can’t give zero stars. What this company advertises is not what they deliver. They failed to honour next day delivery. Their bouquets are seriously overpriced. The bouquet we ordered bore no resemblance to the web site image and it had to be binned on day 4. When a complaint was initiated they tried to blame Royal Mail for the delay, they asked for photographs of the mess they called a bouquet, which we sent, then they wanted a “Birds Eye” view before they could proceed with our complaint. After we sent these photographs they then had the cheek to say that we were outside the 3 day window of them flowers arriving and therefore could not proceed with the complaint and our case was closed. They had the audacity to offer a £10 online gift voucher off our next purchase - as if we would ever use this company again! Their emails were consistently patronising and weirdly were signed off with a Christian name a kiss! We urge people to read the other one star reviews and don’t put your friends in the embarrassing position of having to leave their sick bed to take photographs of a wilted bunch of flowers at the bequest of this company. As I write this review I have just received an automated request from 123 flowers saying they would love to know how our recent experience with them went! Hopefully they will read this review, and others, to see how it went and how 123 Flowers failed us at every level.”

Helpful Report

Posted 5 months ago

Hello Elaine, Thanks for taking the time to leave a review. We’re very sorry to hear about your recent experience and that we let you down on such an important occasion. This is not the standard of service or quality we aim to provide, and we completely understand your frustration. As our customer care team explained, deliveries to addresses further from our distribution centre, such as Northern Ireland, may occasionally take a little longer in transit, which is also noted on our website. I can confirm that the emails you received were signed by the colleague handling your enquiry. We apologise if this caused any confusion. Thank you for taking the time to share your feedback — it helps us identify where we need to improve. Warm regards, Katie

Posted 5 months ago

“Sent mum bouquet of flowers chosen from 123 website she sent me a pic of them and I was horrified, 2 roses had fallen off and they looked like I had picked them up from someone's garden I am being refused a discount and am embarrassed that I trusted this company and my mum looked upset NOT GOOD ENOUGH”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the bouquet did not meet your expectations and that it caused embarrassment for you and your mum. We always strive to ensure our flowers arrive in perfect condition. Kind regards, Rosie

Posted 5 months ago

“I am extremely disappointed with the bouquet I received compared to what was advertised. For £30, I expected a full and vibrant arrangement, but what arrived was very substandard, with very few flowers and not at all what was shown online. Frankly, I’ve seen better quality flowers at a supermarket or garage forecourt. When I raised this with your customer service team, I was told the bouquet was “perfect,” which I find dismissive and unacceptable. The arrangement I received does not represent good value for money, nor does it match your advertised product.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received did not meet your expectations and that your concerns were dismissed. Warm regards, Rosie

Posted 5 months ago

“For the florist pick bouquet they were distinctly underwhelming lacking in quantity and quality, a disappointing purchase.”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your thoughts with us. I’m truly sorry to hear that the florist pick bouquet fell short of your expectations in both quantity and quality. We strive to provide beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your feedback is essential, and we'll be looking into this matter further to ensure a better experience for our customers in the future. Warm regards, Katie

Posted 5 months ago

“Flowers turned up on time, the box was battered,delivered upside down and soaking wet. Most of the flowers were ok ,I complained about the condition and was told they were sorry and offered a £5 refund. My recommendation would be not to use this company as instead of a nice birthday surprise, it was more of a shock.”

Helpful Report

Posted 5 months ago

Hello Simon, Thank you for your feedback, and we're truly sorry to hear about the condition in which your flowers arrived. They should have been a beautiful birthday surprise, not a disappointment, and I completely understand how upsetting this must have been. We will be following up with our courier regarding the handling of your order, as flowers should never arrive in that state. I’m also sorry that our initial resolution didn’t feel sufficient. Your comments are invaluable in helping us improve both our service and customer experience, and we really appreciate you bringing this to our attention. Warm regards, Tom

Posted 5 months ago

“the flowers that turned up were absolutely NOTHING like the image i ordered from. I tried to resolve it with 123 flowers and was literally treated like i was stupid. In the end i was told to dispute it with my bank as 123flowers werent going to do anything. I sent the 2 photos of their website and what was delivered and they insist they are the same?? I mean, I am no florist but i have clear vision”

Helpful Report

Posted 5 months ago

Hello Craig, Thank you for taking the time to leave a review. We are very sorry to read about your experience and the disappointment caused by your recent order. It’s upsetting to hear that you felt the flowers you received did not match the image you ordered, and we sincerely regret that our team’s response left you feeling unheard. We always aim for our bouquets to reflect the product images as closely as possible, but as flowers are a natural product, there can sometimes be slight variations. As stated on the website, this bouquet is sent in bud form to ensure maximum freshness. Warm regards, Rosie

Posted 5 months ago

“The flowers that were delivered were nothing like the ones I ordered & were minus the vase. I specifically wanted them in a vase as my daughter is on crutches. They were also delivered a day late - I am very disappointed with the service I did not receive!”

Helpful Report

Posted 5 months ago

Hello Carole, Thank you for sharing your thoughts. I’m genuinely sorry to hear that your experience did not meet your expectations. We understand how important it is for orders to be delivered on time and in the correct condition. We have checked your order, and as you didn't order a vase, there wouldn't have been one sent. Please know that we take your feedback seriously and are committed to making improvements. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 5 months ago

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