Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.71

3.7 Rating 401 Reviews

22 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fitter Raj arrived on time and worked very hard all day to perfectly fit the new boiler. Clean and tidy. Follow up appointment for some extra bits already booked in,”

Helpful Report

Posted 1 week ago

Thank you, R. Thomson — we’re delighted to hear Raj arrived on time and completed your boiler installation to a high standard. It’s great to know the process was clean, tidy, and well organised. We’ll make sure your kind feedback is passed on to him and the installations team. – VHL Customer Care Team

Posted 5 days ago

“We had our boiler replaced through the local housing association who contracted VHL. The communication was straight forward via email. We had reschedule, but that's not a problem. On the installation day, all went smoothly, the engineers were on time, polite, kept things clean and finished off the installation professionally. We are very happy with the installation. Thank you very much”

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Posted 1 week ago

Thank you, Helen — we’re so pleased to hear your boiler installation went smoothly from start to finish. Our engineers always aim to work efficiently, keep things tidy, and ensure every installation meets the highest standard. We truly appreciate your kind feedback. – VHL Customer Care Team

Posted 5 days ago

“I missed my appointment due to unforeseen circumstances, but when I called Hyde they transferred me over to the vhl customer service team, I was assisted by Rachel, who was extremely helpful. She contacted Adnaan, who kindly agreed to revisit me on the same day. Adnaan arrived promptly and showed me how to use my thermostat. He was a lovely, patient young man who took the time to ensure I fully understood how to control my heating. He stayed with me until I felt completely confident using the system. A big thank you to both Rachel and Adnaan for their outstanding service – truly excellent support all around”

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Posted 1 week ago

Thank you, Tony — we’re delighted to hear Rachel and Adnaan were able to assist so promptly and provide such excellent support. We’re especially pleased that Adnaan took the time to walk you through your thermostat settings and ensure you felt confident using your system. Your kind words mean a lot to the whole team. – VHL Customer Care Team

Posted 5 days ago

“VHL engineer called Irfan came to my home. I was not aware how heating system works. He explained to me how heating system works, tips to save energy. Very professional and good communication. Five stars. VHLJOB270211”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback — we’re so pleased to hear Irfan provided such a professional and informative service. It’s great to know his clear explanations and energy-saving tips were helpful. We truly appreciate your five-star review. – VHL Customer Care Team

Posted 5 days ago

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Posted 3 weeks ago

“Very fast efficient service and no hassle”

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Posted 4 weeks ago

“I am very happy with my new boiler fitted by your engineer shas What a lovely man, very polite, very knowledgeable, very respectful very quick Only Took him 4 hours to put in a brand new boiler”

Helpful Report

Posted 1 month ago

“I had no electrical input to my central heating boiler or washing machine so I contacted VHL as their engineer Nathan did a different job for us 6 years ago which was very successful. I rang them on Monday and Nathan came again the very next day. He investigated thoroughly and found the cause of the problem which proved to be in a very unusual place. Once identified, he resolved the problem to my great relief. I was surprised and delighted that this problem was attended to so quickly and efficiently. Thank you again Nathan.”

Helpful Report

Posted 1 month ago

“Engineer came out on 4th July to do my annual boiler check, unbeknown to me, for some odd reason he turned on the "preheat function" which adds £3 a week, £12 a month, £144 a year to my charges. Got in touch to tell them that something was wrong and they did not care, made an appointment for them (well, they made the appointment) to come out and check and the day before the appointment they rang and said the boss had cancelled it, asked to speak to him but he would not talk to me, and was told to talk to the council and my energy supplier, refusing to acknowledge that the engineer who carried out the check/service had made a mistake in the first place, he was an agency guy apparantly. Told them about another problem i was having, so they did send someone out (he was very helpful and sorted it right away) who listened to me and turned off the "preheat function" which i did not need on, saving me a £144 a year. Would not recommend them as a company at all.”

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Posted 2 months ago

“I have had an excellent experience with Ronak. He has been extremely helpful, responsive, and friendly, always eager to assist. His work is consistently carried out with the utmost professionalism, and he maintains a polite and efficient manner at all times.”

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Posted 2 months ago

“My appointment was 8am as requested and the engineer arrived a couple of minutes early. He was clean, start, polite and efficient, completed the annual boiler service and gas checks and left in good time for me to get to another appointment. Well pleased with VHL.”

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Posted 3 months ago

“Good, brilliant and respectful engineer and humble plumbers.”

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Posted 3 months ago

“2nd Year of First Class Service from VHL. They are great all rounders, from their telephone & email communication and prompt responsiveness. Their billing & report info. Punctuality and professionalism of their staff on visits to our office. We would happy recommend them!”

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Posted 3 months ago

“Absolutely First Class! From the excellent Customer Service from Mohamoud (who was very helpful when I rang Village Heating) to the friendly and helpful engineer (Reggie) who came out to investigate the leak, I was very impressed by both! Reggie found the source of the leak, and reassured me throughout the whole process. (They are a credit to their company) who I would be happy to recommend!”

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Posted 4 months ago

“This gentleman Fadi arrived on time very polite very knowledgable explained everything job was done it was a pleasure to meet him and have him in our home Many Thanks Fadi”

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Posted 4 months ago

“All round thorough staff that get the job done, explain things well to the customer, friendly and tidy staff, great pre advice by email, decent response times, slightly higher prices but worth it for such high service.”

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Posted 4 months ago

“Ronak provides a fantastic level of efficiently & is very proactive in helping Karibu delivery a high level of service to our Residents. Keep up the good work.”

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Posted 4 months ago

“Had an engineer turn up yesterday 5 minutes and he was gone. Problem still not resolved. Made a call and our normal engineer turned up today 5 star service Gurjit great job”

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Posted 4 months ago

“Had boiler installed, excellent service. 😊”

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Posted 4 months ago

“100 percent 5 star. Friendly polite engineer arrived as booked on time and efficiently undertook tricky boiler installation in my slightly shoddy kitchen, then fully cleaned up all in one morning, he supplied his phone number in case I have any questions about operation, but boiler is fully functional. Telephone customer service with the delightfully voiced Aeva was exceptional. I am very pleased.”

Helpful Report

Posted 4 months ago

Village Heating Limited is rated 3.7 based on 401 reviews