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BIBO Water Reviews

4.5 Rating 944 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

4.5

Based on 944 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Rebecca Gregory

BIBO Water 5 star review on 17th June 2022

BIBO Water 5 star review on 5th May 2022

BIBO Water 5 star review on 14th March 2022

BIBO Water 5 star review on 10th March 2022

BIBO Water 5 star review on 6th March 2022

BIBO Water 5 star review on 1st March 2022

Graham Crawshaw

31

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used BIBO water for exchanging my gas canisters for about a year now, ordering and delivery are easy,fast, and returning empty canisters are a doddle. However getting your deposit returned takes a little time, and I have had to e-mail them to ask for the deposit to be credited to my card, which I must say has created an extremely fast positive response from the customer service dept.”

Posted 4 days ago

“Bibo provides excellent service. Delivery is always prompt and the return of empty cannisters is easy. I recommend this firm most highly”

Posted 5 days ago

“I have recently purchased a Bibo Bar pre-owned and after I purchased a full filter/UV lamp kit from Bibo the display indicated that the filter had been removed. After advise from Customer Support at Bibo I was advised to really push down on the filter whilst twisting to look it. I did this but in my opinion it should not need to have so much force to lock it. I would welcome the reasoning from Bibo”

Posted 1 week ago

“BIBO water are a great supplier. The machines themselves work brilliantly and the customer service is fantastic. Poppy is particularly great, she's friendly and always replies to our queries super quickly. Very happy with BIBO!”

Posted 2 weeks ago

Thank you for your positive feedback and for highlighting our fantastic team :-) We're really pleased that you are enjoying the benefits of the BIBO!

Posted 2 weeks ago

“Fantastic service from BIBO from ordering to installation. Friendly, professional and knowledgeable staff. Very pleased with our machine. Would highly recommend.”

Posted 2 weeks ago

Many thanks for your great feedback! We're so pleased to hear that you've had a great experience with BIBO so far. We hope you enjoy the benefits of the BIBO for many years to come :-)

Posted 2 weeks ago

“Excellent service”

Posted 3 weeks ago

Thank you for your great feedback :-)

Posted 2 weeks ago

“I was slightly concerned when I was told the cost of the repair. However when the BIBO was returned I could see that it had been almost rebuilt as new. Very commendable.”

Posted 4 weeks ago

Thank you for your feedback. We are really pleased to hear that you are happy with the recent refurbishment of your BIBO :-)

Posted 2 weeks ago

“Ordered cleaning fluid on 18 March As yet have not been received Usually get a notification of dispatch. Nothing received”

Posted 1 month ago

I'm super sorry that the courier lost your original parcel! I can see we have scheduled a replacement to be dispatched today for you! :)

Posted 1 month ago

“Excellent products and return system, and great customer support.”

Posted 1 month ago

Thank you for your great feedback! :-)

Posted 1 month ago

“The hot water element is fantastic but I have to say the cold water doesn’t taste like bottled water you can still taste the chemicals in the water so that side I’m not overly impressed with.”

Posted 1 month ago

Many thanks for your feedback. I'm sorry to hear that you are not yet entirely satisfied with the cold water function. Any taste complaints should disappear within 2-3 weeks of use, once all of the internal components have become saturated. If you continue to experience an issue with the cold water taste, please do contact us directly and we will be happy to help you with this.

Posted 1 month ago

“Very poor service I ordered online a full filter change kit at £116 for delivery within the.week .only to receive a email the next day saying they do not have any stock till the end of the month .how can they take your money if you don't have stock .so I cancelled my order . I am Now looking at virgin water appliance”

Posted 1 month ago

Many thanks for your feedback. I am very sorry that on this occasion we were not able to fulfil your order right away due to unavoidable delays with our shipment. It is extremely rare that we have these kinds of delays with our goods so I am confident that you will not have the same experience should you wish to purchase from us again in the future.

Posted 1 month ago

“The Bibo service is excellent. Would not be without one.”

Posted 1 month ago

Thank you for your feedback! We are so pleased to hear that you enjoy your BIBO and all it has to offer :-)

Posted 1 month ago

“6 weeks later and still have not received replacement filters and cleaning kit. Money for yearly subscription was taken off my account straight away but week later I found that they have massive shortage of stock and nobody knows when it will be available. Bibo, if you read this- send me my filters and adjust my agreement accordingly! (Order #59424) This is completely unacceptable way of doing business and don't even try to blame covid or brexshit.”

Posted 1 month ago

Many thanks for your feedback. We are very sorry for the delay with your order. Regrettably, we have been experiencing unavoidable delays with our shipment due to the conflict in the Red Sea, and the vessel our goods are travelling on having to take a longer route because of this conflict. We do understand that having to wait for goods ordered is not the service our customers expect, and we can only apologise for this. We strive to always provide the best level of service, however, in circumstances such as these we cannot always deliver as quickly as we would like. An email has been sent to you directly with regards to the delivery of your order. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 1 month ago

“Bibo purifier is wonderful, we r really enjoying it. As of now, it's showing a notice to change the filters and clean the hot tank. It's very helpful thing as it shows it automatically. We paid and requested for filters n cleaning kits, hope we get them soon to enjoy the filter further.”

Posted 2 months ago

Thank you for your great feedback :-)

Posted 1 month ago

“I have to say the experience of dealing with Bibo has been amazing from start to finish. I originally contacted Bibo when i was looking for a water filtration system. In just over 24 hours i was contacted by their Director of Growth (Mim) who has answered all of my questions and has provided a level of customer service which i have not experienced previously, its been nothing short of perfect. There are a number of water filtration options in the market place, Virgin Pure being one of them (who didnt even respond to my email enquiry). If your looking for a quality product, with a company who care about the customer then genuinely there is no better place to go to than Bibo, they are exceptional and the new Bibo machine i have is fantastic!”

Posted 2 months ago

Thank you for your feedback! We are so pleased to hear that you have received a great level of service from our team, and that you are enjoying your new BIBO! We're sure you will enjoy the benefits for many years to come :-)

Posted 2 months ago

“Always very efficient with dealing with any questions. Engineers always seem to know what to do to fix machine if anything ever goes wrong. I have had a bibo for over 10 years now and wouldn't ever want to be without one now.”

Posted 2 months ago

Thank you for your great feedback! We are so pleased to hear that you have been happy with the service of our engineers and have been enjoying the benefits of your BIBO for many years :-)

Posted 2 months ago

“paid my anual subscription then when chasing where my filter and clean kit is got a message saying sorry out of stock and may be a month. Not particularly happy if I was a new customer i would have cancelled.”

Posted 2 months ago

Many thanks for your feedback. We are so sorry for the delay with your Filter Pack delivery. We completely understand that this is frustrating and we are doing out utmost to have our shipment arrive with us as soon as possible! As soon as the stock arrives, all orders will be dispatched immediately. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 2 months ago

“Very good product, works as described. Installation by engineer was very professional as he overcame some issues when connecting to the the water supply.”

Posted 2 months ago

Thank you for your review! We're so pleased to hear that you are enjoying your new BIBO, and that the engineer who installed the unit for you was able to do so by overcoming issues :-)

Posted 2 months ago

“I ordered a pack of filter in January , it was wrongly sent to my old address . I asked for customer service 's help on this but I didn't receive any response from them.”

Posted 2 months ago

Thank you for your feedback. I am very sorry for the delivery issue with your recent order. I can see that our Customer Service Team received an email advising that you would come back to us if there were any problems with locating your order at your previous address. As they did not hear back from you it was assumed that all was well, however, if you did not receive your order please do let us know so that we can look into this right away for you!

Posted 2 months ago

“One of the best purchases I've ever made. Getting filtered chilled or hot water at a simple button press is amazing.”

Posted 2 months ago

Thank you for your great feedback :-)

Posted 2 months ago

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BIBO Water is rated 4.5 based on 944 reviews