Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,354 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 21st June 2025

Dzianis S

Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Game case arrived with no game cartridge inside! Emailed twice with no response.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We will Investigate this with our warehouse management and our supplier to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Alla consegna ho dovuto pagare ulteriori 8€!!!!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have experienced with this order. We do inform all of our international customers of the customs fees that will be incurred on the checkout screen, however I apologise if this was not clear enough. I will pass this on to management to look into so that future customers do not experience the same issues. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Nearly 3 weeks for an in stock order tk be delivered. Postage costs were high for such a small item. They did offer a £5 voucher but don't expect to spend it. Will go to a flash next time !”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. We aim to despatch all orders in a timely manner and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse management team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“I'm not quite sure how to review this as I only just received my parcel I ordered Jan 2022 😅 so late it's now even at a previous address”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you have experienced with this order. Please do not hesitate to contact our customer services team for a resolution to this situation; we are always happy to help. We hope you'll give us another chance and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“IMPORTANTE, FUERA DE REINO UNIDO TIENES QUE PAGAR TASAS, Y TE SALE MAS CARO QUE CAMPRARLO EN TU PAIS, ATENTO AL COSTE DE ADUANAS QUE ELLOS NO TE LO DICEN.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. We do warn our customers of the customs fees that may be incurred on international orders before checking out, however I apologise if this was not clear enough. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Appalling customer service Placed and paid for an order from them more than seven months ago, still waiting. It was something that was described as a 'restock order' which they claimed typically arrive within two months. The first time I contacted them was I think after three and they were still waiting for their supplier who couldn't give them any more info than 'it's coming soon'. I appreciate the delay in delivering the item is outside their control but not once in more than seven months months have they proactively contacted me, appalling. They may be ok if a product is in stock but I will never order a 'restock' item from them again.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. We aim to provide the most up-to-date information possible regarding our restock lines, and I apologise that there has been no new information to give on this occasion. We will continue to chase our suppliers for an estimated restock date. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“You have asked me to write you a review and I still have not received my purchase. What a joke of a company.”

Helpful Report

Posted 2 years ago

“Would be zero star but can’t choose that option. I ordered a Pokémon booster box for over what normal retail is and paid for express 24hr shipping. So Monday comes and Royal Mail say they have delivered my item, great Let me get home and open them I thought. Get home there is no delivery, no card nothing. I check the proof of delivery and there’s a pic of the box ( not near my house) and the gps delivery pin is around the corner from my home. Anyway Zatu are doing nothing for me they basically want me to wait for Royal Mail to contact them ( even though the proof is in the tracking number ) USELESS COMPANY I WILL NEVER BUY FROM AGAIN.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear that you have not received your order. I can confirm that an Investigation into this situation has been opened with our courier. We understand your frustration, however we have to allow some time for Royal Mail to conclude their Investigation. If Royal Mail are unable to locate your order and get it to you before 20/09/2022, a full refund or a replacement will certainly be issued. We are very sorry for the Inconvenience and disappointment caused. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still not received my order”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still have not received this and we will do our best to resolve this for you. In the meantime, we will raise this with our warehouse management team and Investigate with our courier, so we can prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Buy items that clearly say in stock, shipping delay as they don't actually have them in stock, what sort of wayland approach is this?”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Wrong item sent for my Son's birthday, really let down.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“You really need to sort out customs prepay to EU or I’ll have to go back to Amazon. Paid €20 customs on a €60 purchase.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the troubles you experienced with this order, and I apologise for the unexpected charges you were asked to pay for this. We aim to inform our customers of the potential for customs charges on international orders before checkout. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Unfortunately our purchase didn’t arrive in time for our wedding party we had planned. Ordered Sunday morning and still didn’t arrive by the following Saturday afternoon”

Helpful Report

Posted 2 years ago

“I was extremely disappointed to find that my expensive games had been thrown in an oversized and thin-walled box with no additional padding whatsoever. Very predictably - every item arrived with extensive damage. I care about the condition of my game boxes and thus this order was rendered useless for me. Being an international customer I couldn't be bothered with the return process - especially since there is no guarantee that the replacement wouldn't arrive in a similar state. Instead, I had to sell the damaged products for cheap on the second hand market. I would have preferred if someone at Zatu spent an extra 30s to make sure their customers got their orders in a good condition, without extra steps.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages you have experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution; we are always happy to help. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“Ordered from Spain we had to pay an additional €27 for customs expenses and other charges. It is much cheaper to buy it in Spain”

Helpful Report

Posted 2 years ago

“I bought something from Zatu Games website, and they just canceled my order and refunded, without any reason or explanation whatsoever, returning 20 less euros than the sum that I payed (when converted to pounds). I never had experience as bad as this in my life. Watch out when buying anything from here.”

Helpful Report

Posted 2 years ago

“I didnt recieve my package”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear you have not yet received your order. I can see from the tracking information that your order is currently being held by the customs authority of your country, and will be released soon. They should contact you directly If they require any additional information/payment. Please do not hesitate to contact us if you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“the solitaire games are not as I imagined from the description not the same colour & not good quality. The Board is too small & the marbles are not glass: too small & light in weight to use successfully - would send them back (i bought 3 as presents) if i could get to the post office!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear you were not satisfied with the products you received. Please do not hesitate to contact our customer service team If you have any concerns; we are always happy to help! We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“While the shipping was exceptionally fast, the wrong item was sent to me. An exchange for the correct item that I had purchased was for some reason not possible, no explanation was given. A partial refund was all that was offered for the error.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the trouble you have had with this order. Having looked into this, I can confirm that we unfortunately only stock the version of the product you have received, and there was an error in the listing. This has been passed to our web team to fix ASAP. Please do not hesitate to contact our customer service team If you believe this still requires a resolution. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“The package was not protected and it came with a knock on the box and folded. Making international shipments should be more careful. It has also been stopped at customs and has arrived in 10 days, when you pay for a shipment of 3-6. It was my second purchase and I repeated because the first one went well, but I don't think I will repeat it. very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the damage to your order. We aim to ensure all orders are packed securely so as to avoid any damage during transit, and I apologise that we were unable to do so in this instance. We take our customer feedback very seriously, and so your comments have been passed on to management to look into. Please do not hesitate to contact our friendly customer service team If you believe this still requires a resolution. We hope you give us another chance and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 42,354 reviews