Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect communication and delivery. Thank you. I’ll come back.”

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Posted 3 months ago

“Excellant games with brilliant service.”

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Posted 3 months ago

“Shipped perfectly”

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Posted 3 months ago

“I know these guys come in for a bit of stick on social media, and maybe some of it is justified, but my personal experience is a good one. Lots of orders, no issues with shipments, Kickstarter order fulfilment has been well communicated and worked. They have expanded quickly, so I think teething problems will arise with any company in such circumstances. I for one, can forgive a few errors.”

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Posted 3 months ago

“Not Very Fast Delivery But Excellent Quality For The Products”

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Posted 3 months ago

“Found the Loke Battlemaps book at a very competitive price. Purchased in the mirning and got swift next day delivery. Safe packaging to protect the item. Spent my victory points for extra discount and earned more for my next purchased. Top marks.”

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Posted 3 months ago

“I have never received an order the next day (usually within a week) but have come to live with that and accept it's often delays with royal mail. However, i have a recent order that is stretching my goodwill. Current order was placed 2 weeks ago. Estimated delivery was 6 to 13 days. Have passed estimated delivery and haven't heard anything.”

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Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re really sorry for the frustration this order has caused. Your order placed on 14/11/2025 was dispatched on 28/11/2025, and we recognise this means it left our warehouse after the original estimated delivery window of 20th–27th November. With the busy holiday season now in full swing, we are unfortunately experiencing some delays in processing and dispatching orders, and this has clearly impacted your delivery. We understand how disappointing it is when an order goes beyond the estimated timeframe, and we sincerely apologise for the inconvenience and lack of updates along the way. Please rest assured your parcel is now on its way, and we’re working hard to minimise delays as we move through the peak season. If you need any help tracking the order or have further concerns, our customer support team is here and happy to assist. Please reach out at team@zatu.co.uk with reference number 4283. Thank you for your patience, and we truly appreciate your continued support. Team Zatu Games

Posted 3 months ago

“Just like they used to be. Thank you. Excellent service in every way from Zatu.”

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Posted 3 months ago

“Very quick shipping with a simple website and item came in perfect condition”

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Posted 3 months ago

“Game arrived promptly , in good condition. no issues, Was a gift”

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Posted 3 months ago

“Reliable.A+++”

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Posted 3 months ago

“Products were as described. They came in a timely manner”

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Posted 3 months ago

“Clear, easy to use,fast delivery.”

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Posted 3 months ago

“Quick delivery, good price, no issues”

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Posted 3 months ago

“Absolutely no issues with these guys!”

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Posted 3 months ago

“Zatu Games is literally my one stop shop for all of my boardgame needs. A fantastic catalogue of games and often some great discounts available. The website is intuitive and simple to navigate & the entire browsing/shopping experience is hassle free and fun. I highly recommend them and can’t wait to come back in future for more boardgame treats.”

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Posted 3 months ago

“Easy to order. Quick delivery and well packaged”

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Posted 3 months ago

“Great Prices and Great Service. Items delivered promptly and well packaged to prevent damage in transit. Will definitely be using Zatu again in future.”

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Posted 3 months ago

“Very good!”

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Posted 3 months ago

“The communication was great and the delivery just on the day expected. Will repeat!”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 46,701 reviews