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Zatu Games Reviews

4.8 Rating 48,725 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,698
 Metrics Info
4.8
Based on 48,725 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Katie B
Verified Buyer
“Prompt delivery, thank you!”
Helpful Report
Posted 5 months ago
Ivana B
Verified Buyer
“Quick delivery, great selection of board games, reasonable prices.”
Helpful Report
Posted 5 months ago
Dinh D
Verified Buyer
“Perfect order. Good discount. Great shipping from UK to France delivered in less than a week.”
Helpful Report
Posted 5 months ago
Raj S
Verified Buyer
“Long standing and regular customer of Zatu Fantastic range of new board games every week at very competitive prices -customer support also excellent.Would definitely recommend”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Shipped fast. No issues”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Pretty cool”
Helpful Report
Posted 5 months ago
Liam T
Verified Buyer
“Very quick delivery and nice stock notifications.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Very fast delivery”
Helpful Report
Posted 5 months ago
Sébastien P
Verified Buyer
“it is great”
Helpful Report
Posted 5 months ago
Fabian B
Verified Buyer
“Great experience. Will be back.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Used multiple times, no complaints. Dispatched in reasonable time”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Quick delivery, great service”
Helpful Report
Posted 5 months ago
André R
Verified Buyer
“Wonderful website, easy to use and no trouble in the delivery inside EU.”
Helpful Report
Posted 5 months ago
How I
Unverified Reviewer
“After waiting one month, my order was not dispatched. Shipment information never was updated. I have not received a response to my email after I mentioned a refund. Send mail a second time already. Customer service was not helpful in providing any information.”
Helpful Report
Posted 5 months ago
Hi there, Thank you for your review. We’re sorry to hear that you’ve been left feeling frustrated with the status of your order. The item you ordered was listed as a backorder product. At checkout, and within your confirmation email, it is stated that backorder items typically have an estimated dispatch timeframe of around 2 months. These timeframes are only estimates, as fulfilment is dependent on manufacturers and suppliers, and delays can occur outside of our control. Regarding communication, our records show that all emails sent to us were responded to within 24 hours. We’re sorry if the information provided did not meet your expectations, but our team will always share the most up-to-date details available from our suppliers at the time. We understand that waiting without a firm dispatch date can be frustrating. As with all backorder items, you are able to request a cancellation and full refund at any time if you no longer wish to wait. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 4582 and a member of our team will be happy to help. Thank You, Team Zatu Games
Posted 5 months ago
David C
Verified Buyer
“Consistently excellent service from Zatu! Items despatched and delivered quickly, well packed to prevent any damage in transit, and very competitively priced. Communications are very good. Overall, a friendly, customer - focussed company, and it's difficult to see how they could be bettered. Always my first choice for gaming purchases. Thank you, Zatu!”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Prompt, cheap, and reliable!”
Helpful Report
Posted 5 months ago
Thomas H
Verified Buyer
“Great price; fast dispatch and item arrived securely and as described”
Helpful Report
Posted 5 months ago
Stephen J
Verified Buyer
“I always go up Zatu games as my first port of call when I'm looking for something.”
Helpful Report
Posted 5 months ago
Magnus O
Verified Buyer
“No issues with delivery.”
Helpful Report
Posted 5 months ago
Alan L
Verified Buyer
“Big variety of the latest products, great online purchase experience, orders are typically despatched quickly and arrives within a couple of days. Overall great service and shopping experience for tabletop gaming and hobby products!”
Helpful Report
Posted 5 months ago
Zatu Games is rated 4.8 based on 48,725 reviews
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