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Zatu Games Reviews

4.8 Rating 49,055 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,768
 Metrics Info
4.8
Based on 49,055 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ian B
Verified Buyer
“Fast delivery”
Helpful Report
Posted 1 year ago
Katie J
Verified Buyer
“Speedy dispatch, fast postage options and we'll packaged. Couldn't be happier”
Helpful Report
Posted 1 year ago
Tinna G
Verified Buyer
“Great service and very prompt shipping”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great experience”
Helpful Report
Posted 1 year ago
IAN M
Verified Buyer
“Games are always delivered promptly and well packaged.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“This rating is related solely to their packaging. No matter how many times I kindly asked to have the games packed carefully, they just pack the orders in a thinish box and throw some brown paper on top. I received one game completely ripped, with a hole in the game box (the outside box doesn't need mentioning), and several other games have come with dings and dents as well (which I've never mentioned), including my latest order that has dings on all 4 corners! I've never left a review for this type of thing, but with so many orders I place regularly, the least they can do is secure the games, which are not cheap in the first place. I'm probably better off switching game providers at this point, and growing some patience to wait for the games elsewhere, where I know they're packed properly.”
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to leave a review and sharing your concerns about the packaging of your orders. We sincerely apologize for the issues you've encountered with the condition of the games upon arrival. We strive to ensure that all items are securely packed, and we are sorry to hear that we've fallen short in your case. Your feedback is invaluable to us, and we take it seriously as we continuously work on improving our packaging processes. Please know that your experience is not the norm, and we're committed to rectifying this for you and all our customers in the future. If there's anything further you would like to discuss, feel free to reach out to our customer service team at team@zatu.co.uk with reference 5476. Thank you for your understanding. Warm regards, Team Zatu Games
Posted 1 year ago
Peter L
Verified Buyer
“Easy ordering and rapid delivery - all great.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“My new game arrived in immaculate condition, I was so happy as I couldn't find this game anywhere else and it was a decent price. Really trustworthy company with fast shipping.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great service, very quick delivery and everything as expected. I would order again!”
Helpful Report
Posted 1 year ago
Peter W
Verified Buyer
“Reliable and fast delivery, board games are high quality. Deserve the 5 starvrating i have given”
Helpful Report
Posted 1 year ago
Lubica T
Verified Buyer
“Zatu Games is always a great value for money and super quick to dispatch online orders. I love the great selection of board games.”
Helpful Report
Posted 1 year ago
Tom H
Verified Buyer
“Good prices, easy to use website!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Everything great. The products arrived at the destination country and without any damage. The updates on the delivery were continous and overall the purchase delivery was very good.”
Helpful Report
Posted 1 year ago
Andrew G
Verified Buyer
“Great service. All the games we ordered arrived quickly.”
Helpful Report
Posted 1 year ago
Bruno S
Verified Buyer
“Very good, even for a French Customer”
Helpful Report
Posted 1 year ago
John M
Verified Buyer
“A great site for buying either classic or just released games- customer service is also of a high standard”
Helpful Report
Posted 1 year ago
Kevin B
Verified Buyer
“Great model , detail is amazing ing and kept us busy for a day nearly.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Deliverd in a mint state as always, even when a order goes wrong Support is quick to answer en always does there best to help. + Zatu has a large assortiment of games and neesh hobbys that it became a go to for me to get those supplies.”
Helpful Report
Posted 1 year ago
Jack J
Verified Buyer
“Very satisfied.”
Helpful Report
Posted 1 year ago
Alen M
Verified Buyer
“ZATU offers a great stock of games, reasonable prices and sensible shipping rates. It's great!”
Helpful Report
Posted 1 year ago
Zatu Games is rated 4.8 based on 49,055 reviews
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