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Zatu Games Reviews

4.8 Rating 49,029 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,764
 Metrics Info
4.8
Based on 49,029 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

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Philip R
Verified Buyer
“Great service at competitive prices.”
Helpful Report
Posted 1 year ago
Alastair L
Verified Buyer
“So many good games under one roof and so much easier to search than with the competitors.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Prompt delivery. Well packaged. Very happy.”
Helpful Report
Posted 1 year ago
Daniel C
Verified Buyer
“My order was quickly shipped internationally and arrived before the estimated date. Product was well packed too. Discovered Zatu Games searching for some products that are a lot harder to find in my country and the prices sealed the deal”
Helpful Report
Posted 1 year ago
Carrie W
Verified Buyer
“Zatu Games are a brilliant shop, reliable and fast shipping! They have a really good selection of Digimon bits which aren’t always easy to come by, so we’ll definitely keep coming back!”
Helpful Report
Posted 1 year ago
Heather S
Verified Buyer
“Games good quality. Fast delivery. I’m sure my grandson will love these board games for christmas”
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Posted 1 year ago
Jim M
Verified Buyer
“Excellent value & rapid delivery”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I always find what I’m looking for, at a great price!”
Helpful Report
Posted 1 year ago
Dave C
Verified Reviewer
“With great prices and products, I was wondering if my order would arrive. But, I didn't need to worry. Great product at brilliant price. Highly recommended 👌 Thank you!!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I ordered a hard to find game from Zatu almost four years ago. After payment they informed it they were actually out of stock and it would be delayed several months. It still has not arrived. Each time I inquire about why it still hasn't arrived yet, I get a standard form response about restocking. When I follow up, I get told that it will be looked into and I will be kept up to date on progress. I've never had a response after this: after a couple of months of silence I write in again, and get the same form response about restocking. Zatu is not only still selling the game, they semi-regularly advertise it as being sale or as being sold at a discount, despite it still being marked as out of stock. I'm outside the UK; from my jurisdiction this would be considered illegal bait and switch related sales practices. In the absence of being able to actually legally pursue Zatu to actually deliver the product they have been paid for, all I can really do is urge other international buyers to be extremely cautious about purchasing hard to get items though Zatu, no matter how much they suggest they have your desired item or that they would be able to supply it. I got badly burnt, don't be the next me.”
Helpful Report
Posted 1 year ago
Hello, Thank you for sharing your feedback. We have investigated your order and can see that this item is still on backorder with our suppliers. Unfortunately, we cannot guarantee when our procurement team will receive any new or updated information from our supplier, and any information we receive will be available on the product page. As we have mentioned to you previously, we can't guarantee a direct update to customers due to the high number of calls and emails we receive. ​ Because we have orders in our system for this product, our supplier is holding a back order on our behalf. We regularly check backorders with our suppliers and if we receive confirmation from our supplier that this product will not be reprinted, then we will inform our customers and cancel all back orders. Our records show that we have offered to cancel and refund this order for you, and that you are welcome to cancel this open order at any time for a full refund. More information on our backorder policy can be seen here: https://www.board-game.co.uk/re-stock-faqs/?srsltid=AfmBOorVq7OiIOP2IIjDIhnRHp76RdykJ0oJAm_veEGPfgHGB9qUjEz6 If you’d like to discuss this further or if there’s any way we can assist you, please don't hesitate to reach out to our customer service team at team@zatu.co.uk with reference number 3224. Thank you for your understanding. Warm wishes, Team Zatu Games
Posted 1 year ago
Tom H
Verified Buyer
“Received my parcel quickly and efficiently. Customer service was great when asking about dispatch”
Helpful Report
Posted 1 year ago
Craig D
Verified Buyer
“Prompt service, and great range of products.”
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Posted 1 year ago
Anonymous
Verified Buyer
“Really great game! Bought as a present and he loves it”
Helpful Report
Posted 1 year ago
Rowan C
Verified Buyer
“Quick dispatch and arrived safely.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Quick dispatch, competitive pricing, and great games to boot. Also bought a dice tray to go with our board games. Great value for money and excellent customer service, would highly recommend!”
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Posted 1 year ago
Stuart B
Verified Buyer
“Fast dispatch and great delivery. What's not to like.”
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Posted 1 year ago
Anonymous
Verified Buyer
“Once product was shipped, delivered quickly thanks.”
Helpful Report
Posted 1 year ago
Richard S
Verified Buyer
“Comprehensive selection of games, at the best price on the market.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Good offers, great service, well packaged items & delivered on time.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Well packaged, fast shipping, and transparent costs. As a European customer, it's a real relief that Zatu Games offers a fixed shipping price, eliminating customs hassles and extra costs. Very happy customer!!”
Helpful Report
Posted 1 year ago
Zatu Games is rated 4.8 based on 49,029 reviews
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