Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,720 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 23rd August 2026

Ahmed E

Zatu Games 5 star review on 16th August 2026

Marek R

Zatu Games 5 star review on 12th August 2026

Alfred S

Zatu Games 5 star review on 12th July 2026

Erin B

922

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairly decent”

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Posted 5 months ago

“Ordered a set of Pokemon tins. Understand the demand is high at the moment but wrong tin was sent. I asked about swapping and I had to return the tin that was incorrect then wait for that to get back to the warehouse before a replacement could be sent but they couldn’t guarantee they could get me a replacement so I just sold the tin elsewhere and brought from another supplier.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We’re sorry to hear that you were unhappy with how this was handled. To clarify, once this issue was raised, we provided you with a free returns label so the item could be sent back to us at no cost to yourself. In cases like this, especially with Pokémon products, we do require the item to be returned and received by our returns team before issuing a replacement or refund. This is a standard process to ensure the issue can be properly verified. Once the item is returned, we will always look to send a replacement where possible. However, if stock is no longer available at that time, we would instead issue a full refund. We appreciate that this process can feel inconvenient, but it is in place to ensure all claims are handled fairly and consistently. If you would like any further assistance, please contact us at team@zatu.co.uk with reference number 7307 and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 5 months ago

“I have recently purchased Core Space, plus an expansion, was very pleased with packaging and speed of delivery, so l then purchased Maladum, followed by an expansion, again was very pleased with speed of delivery and packaging, have since purchased some extras and it didn't matter large or small, the service was impeccable, also l noticed that the prices were often the lowest out there. So more than pleased to leave a recommendation for this store, and thank you.”

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Posted 5 months ago

“Everything arrived really quick, In good condition. Just after pre-order. I will definitely use Zatu again. Thanks”

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Posted 5 months ago

“Ordering was easy and fast delivery great service”

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Posted 5 months ago

“The delivery was on time, and the product was well secured. Everything was in perfect condition. I recommend it.”

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Posted 5 months ago

“International shipping is always quick and the packaging is done with care. All my products have arrived in great condition.”

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Posted 5 months ago

“Fast, efficient delivery, items exactly and described.”

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Posted 5 months ago

“I wanted a reasonably priced collaborative game to give as a birthday present. I scrolled through the games matching my criterion and found Magic Maze. There seems to be a minor issue using PayPal from the site. Each time it takes two attempts to succeed. But it does work then. Delivery didn't take too long; this was welcome as the birthday was within the week. We played the game - it was different to other collaborative games we'd played up to then. A short manic game that made us laugh. It has different scenarios so should have extra playability, although I suspect my mate and his family will stick to the first few. It was a successful present.”

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Posted 5 months ago

“Quick delivery and items packaged well”

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Posted 5 months ago

“Great games at good prices and quick to deliver”

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Posted 5 months ago

“Always happy to shop at Zatu and I like the reward points and multi buy discounts”

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Posted 5 months ago

“I found what I was looking for at a very reasonable price when no other place has it (except Ebay) and Zatu even put a discount on top of that. I will be shopping again.”

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Posted 5 months ago

“Great products and also a great service! Always spend my money on Zatu”

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Posted 5 months ago

“Excellent range of games, great prices and fast delivery!”

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Posted 5 months ago

“My go-to store for board games! Great selection, frequent price discounts, fast service - excellent!”

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Posted 5 months ago

“Fast shipment, received as described.”

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Posted 5 months ago

“Quick, easy and well priced.”

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Posted 5 months ago

“Envío perfecto, rápido y sin problemas. Lo recomiendo sin dudar. Amazing!. Fast and without problems. I totally recommend it.”

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Posted 5 months ago

“I’ve used Zatu games a few times now and I always get what I am looking for at a great price and promptly. Thanks to the team there for such a great job delivering a top service.”

Zatu Games 5 star review on 18th April 2026

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Posted 5 months ago

Zatu Games is rated 4.8 based on 48,720 reviews