Login
Start Free Trial Are you a business? Click Here

Zatu Games Reviews

4.8 Rating 48,737 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,704
 Metrics Info
4.8
Based on 48,737 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Teresa G
Verified Buyer
“Took the opportunity to buy a gentle rain as it was at a reduced price making it very good value compared to other sellers. Great service, delivered quickly and the game is fantastic. Gentle, thoughtful and lovely visually.”
Helpful Report
Posted 8 months ago
Mike W
Verified Buyer
“Placed an order for 14x packs of trading cards. Took a little to be dispatched. Only in a padded envelope so could easily have been damaged in shipping (only 1 pack ended up bent). The items purchased said they would include a free fun pack. These did not arrive with the order. I contacted support and they said becuase the automatic discount was applied at checkout of £2 that they would not provide the fun pack. Probably will not use again.”
Helpful Report
Posted 8 months ago
Hi, thanks for taking the time to leave your feedback — we’re sorry to hear your order didn’t fully meet expectations. We appreciate you highlighting the packaging concerns. While our FAQs note that smaller orders may be shipped in padded envelopes, we understand that trading cards are delicate items and we’ll be passing this feedback on to our warehouse team for review. Regarding the free fun pack, as outlined in our FAQs and promotional terms, free items are not included when an automatic discount is applied at checkout. We’re sorry if this wasn’t clear at the point of purchase, and we understand how this could be disappointing if you were expecting the additional item. We genuinely value all customer feedback, as it helps us improve both our service and how clearly we communicate our offers. If you’d like to discuss this further, feel free to contact our customer support team with the reference number 3980 and a member of the team would be able to answer any further concerns. Kind regards, Team Zatu Games
Posted 8 months ago
Mark G
Verified Buyer
“Great products and prices with quick and reliable delivery. Highly recommend.”
Helpful Report
Posted 8 months ago
Nadia L
Verified Buyer
“Although there were delays with one of my puzzle in the order, Zatu customer service was quick to answer my email requests and provided excellent customer service when I changed my order.”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Very happy with the two products I ordered. Arrived on time, well-packaged and in great condition.”
Helpful Report
Posted 8 months ago
D R
Verified Buyer
“Was sad I missed adding the code for the free game when ordering and Zatu wouldn't add it retroactively despite immediately contacting them, but the they have always delivered as promised.”
Helpful Report
Posted 8 months ago
Simona P
Verified Buyer
“Great games and good prices 👌”
Helpful Report
Posted 8 months ago
Ellie H
Verified Buyer
“Games are great, one of the games however I guess was not in stock so it took longer to process - I didn’t get an update until I emailed asking about it. Also one box was slightly damaged. Otherwise a really great company with really great options - I will shop again :)”
Helpful Report
Posted 8 months ago
Badr A
Verified Buyer
“An amazing experience from speed of shipping to quality of games to prices that are very reasonable and better than all other online board games stores. I ve been looking for some games for more than a year ( like KELP ) and until this moment i couldnt find a place that delivers it to my country. Keep up tge good work. I am already planning my next purchase from Zatu :)”
Zatu Games 5 star review on 21st January 2026
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Zatu Games has continued to be a fantastic place to order all boards and extra add on pieces. Dispatches items quickly and arrives well packaged.”
Helpful Report
Posted 8 months ago
Jakub L
Verified Buyer
“fast and proffesional shiping with extensive informations about delivery”
Helpful Report
Posted 8 months ago
Anayda T
Verified Buyer
“Good material.”
Helpful Report
Posted 8 months ago
Stephen M
Verified Buyer
“Great price and fast delivery. Zatu is my go to shop for games.”
Helpful Report
Posted 8 months ago
Josh E
Verified Buyer
“Really pleased with Zatu games, decent price for games and delivery was careful and prompt. Packaged very well too.”
Helpful Report
Posted 8 months ago
Elaine M
Verified Buyer
“First time using Zatu who I discovered on a Google search for best price on Azul. Not wanting to spend a fortune on a game I’ve never played but intrigued by the colours and its following, I was impressed to find a 25% discount, and by a small firm. Delivery price also very good and it arrived before they said it would, so 5 stars and I’ve points to boot. Will def use again.”
Helpful Report
Posted 8 months ago
P H
Verified Buyer
“Great customer experience. Thanks”
Helpful Report
Posted 8 months ago
William T
Verified Buyer
“great website - my go-to for board games. only issue I had was with Colt Express big box where the website said it was on re-stock and would be available in May - but then took months to arrive without so much as any expectation setting for me. Finally arrived in November!”
Helpful Report
Posted 8 months ago
John
Verified Reviewer
“If it were anyone else than Zatu I'd give 1 star. But Zatu has done me well in the past. I ordered a board game ten days ago. Royal mail said I had to come pick it up but wouldn't give me an address. The Zatu support team just said I had to wait for 14 days for a response and they couldn't assist or give me a refund. In this time I easily could have bought it somewhere nearby but instead missed out on using this when friends were visiting. Disappointed by the delivery but also the customer services.”
Helpful Report
Posted 8 months ago
Christian X
Verified Buyer
“Zatu Games - Highly recommended - great website to browse loads of boardgames, fantastic discounts, and delivery to Malta was excellent”
Helpful Report
Posted 8 months ago
Daniel M
Verified Buyer
“Some of the best prices out there and with click and collect you don't have to pay postage.”
Helpful Report
Posted 8 months ago
Zatu Games is rated 4.8 based on 48,737 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request