Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,342 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 16th October 2025

898

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item ordered was in stock but they allocated it to someone else. No notification either. I don’t usually complain but this is amateurish in the days of the internet and is unacceptable. Will be using a more reliable store like Boardgameguru or magic madhouse in future.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback regarding our service and I am sorry to hear that you have had a poor Zatu Games experience. Unfortunately, there was a rare error on your order which lead to it being stuck on the back end of our website, without pulling through to our main system. This error is incredibly hard to spot, so we appreciate you bringing it to our attention so we can reach a resolution quickly for you. As you order was not processed correctly on our system, the item was not assigned to your order and unfortunately went out of stock before it was allocated to your order. We did attempt to restock this from our suppliers, but we were unable to do so in good time for yourself. Our web team are working on ways to prevent this from arising again in the future, and I hope you reconsider the idea of no longer using us in the future. Please do not hesitate to get in contact on 0800 007 5444 or send us an email to team@zatu.co.uk if we can be of any further assistance and our apologies again for any inconvenience caused. Best wishes, The Zatu Team

Posted 7 years ago

“Arrived incomplete and with somebody else’s invoice in the box.”

Helpful Report

Posted 7 years ago

Hello, Thank you for getting in contact and we are very sorry to hear about your disappointing Zatu experience. We are currently investigating how this error was allowed to occur on an outlet product, which should always arrive playable. Since this error has come to light, we have offered a free return for a full refund, or a brand new replacement at no extra cost to yourself. Please let us know how you wish to proceed so we can resolve this issue as quickly as possible for you. Best wishes, The Zatu Team

Posted 7 years ago

“Still waiting for my game to be dispatched, 5 days after placing the order, despite the website stating my game is in stock. I feel very let down by Zatu Games. Email contact direct doesn't seem to have made any difference either.”

Helpful Report

Posted 7 years ago

Hello Adrian, I am sorry that you feel your Zatu Games experience has not been satisfactory. I can see that your order was dispatched for you and has since been received, and I hope that there have been no further issues. We will look further in to why there was a communication breakdown that lead to a delay on your order, and ensure that failures like this do not happen again in the future. If you would like to discuss your experience further you can contact us on 08000075444 or via team@zatu.co.uk Best wishes, The Zatu Team

Posted 7 years ago

“You sent me the wrong game. I order Five Tribes Artisans on Naqulal and send me Domini Queen. There is little chance of getting a replacement as I order it though Amazon and no they are out of stock”

Helpful Report

Posted 7 years ago

Hello Stephen, I’m sorry you were sent the wrong item in this circumstance. This was due to an Amazon error whereby the stock and the product were incorrectly linked to each other, which resulted in the order you placed automatically processing as a different item. Whilst we know this has not resulted in the item you desired, our customer service team have arranged a collection at no expense to yourself for the return of the item. Once this is on its way back to us we will of course proceed with your full refund! Thanks, The Zatu team

Posted 7 years ago

“There website isn t working properly and I can't order in France even so its advertised as posible by the website.”

Helpful Report

Posted 7 years ago

Hi there, We're so sorry to hear you've been experiencing some issues on our website! We've popped you over an email so we can get this sorted for you! Thanks! Caitlin - Zatu Games!

Posted 7 years ago

“I have not yet received my order,”

Helpful Report

Posted 7 years ago

Hello Moyna, I am sorry you experienced problems with your order. I have tracked your item and can see that it has since been delivered with yourself. If you need your tracking information sent to you this can be arranged please just call 08000075444 or alternatively email us at team@zatu.co.uk. If you have had any further problems receiving your item please don't hesitate to get in touch! Thanks, The Zatu team

Posted 7 years ago

Zatu Games is rated 4.8 based on 44,342 reviews