Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got everything in a great condition. Discounts are great.”

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Posted 3 months ago

“An excellent service. Price was very reasonable too.”

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Posted 3 months ago

“Not buying from here again as delivery is ridiculous and no information”

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Posted 3 months ago

Hi there, Thank you for your feedback, and we’re sorry to hear you were disappointed with your delivery experience. Our records show that your order had an estimated delivery window of 29/10/2025 to 04/11/2025, and we can see that it was delivered on 06/11/2025, and we apologise for this slight delay. Around the holiday season we experience a much higher volume of orders, which can unfortunately cause dispatch and delivery times to extend more than usual. We understand how frustrating it can be when a parcel arrives later than expected, and we’re continually working to improve communication and processing times during busy periods. Thank you for taking the time to share your experience, and if there’s anything else we can help with please reach out to us at team@zatu.co.uk with reference number 5976. Thank You, Team Zatu Games

Posted 3 months ago

“Working with Zatu games was very easy and quick ... My needs were addressed in a timely manner and shipment was made promptly”

Zatu Games 5 star review on 19th November 2025

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Posted 3 months ago

“Items are dispatched and delivered very quickly, even when I don't opt for next day delivery. Ironically, once I did go with next day delivery it wasn't the next day, but that's fine. The prices are competitive and the website is easy to use. Keep returning to Zatu Games.”

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Posted 3 months ago

“Games always come well packed, neat and ready for gifting if that's the intention.”

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Posted 3 months ago

“Always reliable. Even had a pre order turn up over a year after ordering when stock become available again.”

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Posted 3 months ago

“Swift delivery. Good value.”

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Posted 3 months ago

“The worst experience anybody can have with a company they’re the absolute worst company ever I never received my Yugioh cards through the mail contacted them to help out once they said they would contact royal mail I already knew I was gonna get done over.. I’m still out 146£ I would recommend never buying from them literally toook my money and ran at this point..”

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Posted 3 months ago

Hi there, Thank you for taking the time to share your experience, and we’re really sorry for the disappointment and inconvenience this situation has caused. We’ve looked into your order, and we can see that you first got in touch with us about the missing parcel on 03/11/2025. Our team opened an investigation with Royal Mail on 04/11/2025, which can take up to 14 days to complete. Once the investigation confirmed on 19/11/2025 that the parcel had unfortunately been lost in transit, a full refund was issued for your order. We completely understand how frustrating it is when a delivery doesn’t arrive, and we truly appreciate your patience while the investigation was carried out. Please know that we’re always here to help, and if you have any further questions please reach out to our customer service team at team@zatu.co.uk with reference number 2343, we’re more than happy to assist. Thank You, Team Zatu Games

Posted 3 months ago

“Great competitive and affordable prices for board games, as well as links to backerkits and kickstarters!”

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Posted 4 months ago

“good condition prompt delivery would use again”

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Posted 4 months ago

“Quick delivery, good communication, and a great price for the item. Would defintely recommend Zatu Games.”

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Posted 4 months ago

“ANOTHER GREAT ADDITION TO THE TICKET TO RIDE FRANCISE”

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Posted 4 months ago

“Quick delivery, great prices, website easy to navigate”

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Posted 4 months ago

“Always great service”

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Posted 4 months ago

“It was a very god produkt.”

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Posted 4 months ago

“I purchased a gift voucher”

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Posted 4 months ago

“Good prices, reliable and fast delivery.”

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Posted 4 months ago

“I've placed a few orders with Zatu this year, as all games have been in stock then delivery has been super quick, well packaged and at a decent price.”

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Posted 4 months ago

“Brilliant website, easy to find my choice and fantastic time frame between order and delivery.”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 46,701 reviews