Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the beastigors regiment. Arrived very quickly in good condition. Would deal with them again”

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Posted 4 months ago

“Delivered as expected”

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Posted 4 months ago

“Amazing quality and selection of board games! Fast and secure delivery, my go to when buying games to add to my collection.”

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Posted 4 months ago

“Great service! Everything is in full and exact!”

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Posted 4 months ago

“Uncomplicated buying -Clear description of product -swift address etc form to complete Received as promised”

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Posted 4 months ago

“Excellent service. Products delivered on time and in good order.”

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Posted 4 months ago

“The items I ordered were missing most likely because they were not packed correctly. I am waiting for a so called investigation to be done. Very poor service from this company.”

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Posted 4 months ago

Hello, Thank you for your feedback. We’re very sorry to hear that your order arrived incomplete and understand how frustrating this must be. We’re currently investigating the issue in detail to determine whether the problem occurred during packing or in transit with Royal Mail. Once the investigation is complete, we’ll be in touch right away to update you and arrange a suitable resolution, which may include replacing the missing items if it’s found to be our error. We truly appreciate your patience and understanding while we work to resolve this for you. If there is anything specific you would like to discuss further, please don’t hesitate to reach out to us at team@zatu.co.uk with with reference 7669, and we’ll be more than happy to assist you. Warm regards, Team Zatu Games

Posted 4 months ago

“Quick delivery, well priced, good condition”

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Posted 4 months ago

“First rate service and great quality games with quick delivery - what's not to like?”

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Posted 4 months ago

“Extremely poor shipping quality. The game box was essentially damaged, disappointing experience for the price.”

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Posted 4 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that the shipping quality did not meet your expectations and resulted in a damaged game box. We understand how disappointing that is, especially considering the investment made for your purchase. Our records indicate that we have not had any correspondence regarding this matter. Your experience is important to us, and we are actively reviewing our International packaging and shipping processes to ensure that items arrive in perfect condition moving forward. We appreciate you bringing this to our attention. If there’s anything else you’d like to discuss or if you need assistance, please don’t hesitate to contact us at team@zatu.co.uk, and a member of our team will be happy to help. Warm regards, Team Zatu Games

Posted 4 months ago

“Good service and choice”

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Posted 4 months ago

“Great customer support! Recommended! Online shopping and shipment was fulfilled without a problem”

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Posted 4 months ago

“The games arrived in perfect condition, although they should use bubble wrap and not just paper to keep the games from getting damaged.”

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Posted 4 months ago

“Never ordered from Zatu before, but will certainly do so again. Very competitive pricing and amazingly speedy delivery. My box of Star Wars Legion goodies came well wrapped and the start of a new project begins.”

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Posted 4 months ago

“Great firm.”

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Posted 4 months ago

“Really happy with my order the prices were great and shipping was quick.”

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Posted 4 months ago

“Good experience overall ordering from Zatu. It was an out-of-stock item "expected soon" - and I heard nothing for maybe six months, which was the only frustration (particularly as they take your money up-front!).”

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Posted 4 months ago

“These guys deliver. No customs/tax on shippings to EU and faster than most companies inside the EU.”

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Posted 4 months ago

“My husband and I always buy our board games from Zatu Games. They’re reliable and there are so many games to choose from.”

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Posted 4 months ago

“Recent purchase was deluxe tokens for Small Samurai Empires, excellent product. But more generally I find Zatu to be a reliable vendor with a very good range of baordgames, and good systems for tracking and delivery. I trust their coming improvements will build upon the range and reputation.”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 46,701 reviews