Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good selection of games with decent prices! Love it!”

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Posted 4 months ago

“Really fast delivery and great prices, ordered Gloomhaven and multiple scenery packs, all arrived within days of ordering and in perfect condition.”

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Posted 4 months ago

“With Experience shopping on this website as been a excellent one because you can find what you want for good price and you can get great deals, and you can gain point's on your purchase to us for your next purchase.”

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Posted 4 months ago

“Great store, competitive prices, and always deliver promptly. Whenever I'm looking for a board game I always check out Zatu to see if they have it in stock.”

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Posted 4 months ago

“Quick and trustworthy delivery times. Never a damaged delivery. And best competitive prices everytime.”

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Posted 4 months ago

“I ordered a couple of things from them this year. Postage was very quick and the items were well packaged. On the items I ordered the cost was by far the cheapest online. One of the items I ordered was a B Grade item (advertised as such) and I was happy with the cost/trade off for a less than perfect box. I'll definitely be ordering from Zatu again in future.”

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Posted 4 months ago

“Great stock. Great service. I like to support local businesses like this.”

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Posted 4 months ago

“Excellent service, as always.”

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Posted 4 months ago

“Best pricing available, great packaging and fast delivery. Nothing not to like.”

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Posted 4 months ago

“Preorder arrived when expected and packaged well. Couldn’t ask for more really.”

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Posted 4 months ago

“Zatu games is great, I can always find games I struggle to get anywhere else.”

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Posted 4 months ago

“Delivery ordered & shipped efficiently and I would definitely recommend to others”

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Posted 4 months ago

“Always buy games from Zatu. They usually have the best prices and delivery is quick.”

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Posted 4 months ago

“One of the worst online shops I have had experience of dealing with, after they sent me a package that I never requested, I had also stated several times prior to dispatch it wasn't something I had ordered, they looked into it their end said there was an error on their system and it shouldn't have been dispatched without payment and also noted it had been entered on their system 12 months previous,, however they decided to ship anyway ..... then to top it off after it was delivered and again I sent an email to highlight it was something I hadn't ordered only to be then told I had to post back with a completed returns form .... why would I share my personnel information on something I didn't order and why are Zatu sending unpaid products to people using their personnel data that's not been shared..... is that legal....then to top it off I'm greeted with a very threatening email why I've not returned something I've not ordered and how I have to pay for it.... Zatu should arrange collection and then ensure any unauthorised personnel data is removed from their system.”

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Posted 4 months ago

Hello there, Thank you for taking the time to leave your review. We’re sorry to hear that you’ve found this experience frustrating, and we appreciate the opportunity to clarify what has happened. Our records indicate that our first correspondence received was on 05/11/2025, and no prior attempts to contact us were made. First, we fully acknowledge that the order was dispatched in error due to an internal system issue. Our team contacted you on 05/11/2025 to explain the situation and provided a free prepaid returns label, so you could return the item at no cost and without needing to share any payment information. You were not asked to pay for the return postage at any point. We followed up again on 15/11/2025 to reiterate the situation and to outline the relevant section of our Terms and Conditions, which apply when goods are accidentally shipped without payment. Specifically, our terms state that customers may either make payment for the goods or return them, and if the items are not returned or paid for, we may collect the goods from you at your expense. These terms exist solely to protect both customers and the business in rare cases where dispatch errors occur. To address your concerns regarding personal data: We do not use or share personal information other than for fulfilling orders and providing customer service. Details are only used internally to send the parcel that was mistakenly marked for dispatch and no unauthorised use or data sharing occurred. Upon request we will also delete personal data in line with GDPR requirements. We also want to reassure you that no threatening intent was meant in any communication. Our messages aimed only to explain the options available under our Terms and Conditions and to avoid inconvenience to you. We remain committed to resolving this as smoothly as possible. Please feel free to contact our support team at team@zatu.co.uk with reference number 8289 so we can assist you promptly. Thank you for your patience, and again, we’re sorry for the inconvenience caused. Team Zatu Games

Posted 4 months ago

“Bought as a gift so don't know about this game. Quick delivery, happy with my purchase”

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Posted 4 months ago

“Great selection and fast delivery 😊”

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Posted 4 months ago

“cant complain”

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Posted 4 months ago

“First order went well and I was very impressed, ordered some more packs arriving for monday the 10th, less then half the packs arrived (priced at £6), issued a refund on 12th (after I requested to please ship product instead) saying they have zero stock, and I saw today 14th they have restocked and are charged almost £9. That feels very cheeky to me!”

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Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m really sorry for the frustration this experience has caused. We’re glad your first order went well, but we completely understand how disappointing it is when a follow-up order doesn’t meet expectations. To clarify what happened: when your order was processed, the item genuinely showed as out of stock, which is why a refund was issued. We apologize that we couldn’t fulfil your request to resend the product at that moment. Stock levels can change quickly, and when new inventory arrives, pricing may occasionally be updated based on supplier costs. However, we understand how this timing could feel unfair, and we’re truly sorry it came across that way. If you would like any further assistance with this order, please reach out to our customer service team at team@zatu.co.uk with reference number 5519, and a member of our team will be happy to assist. Thank you, Team Zatu Games

Posted 4 months ago

“Wanted to get some Yu-Gi-Oh booster packs then saw they sold boxes so got that with some cheap card protectors and deck boxes they arrived fairly quick and I was very happy with the products will be using again”

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Posted 4 months ago

“Buy all my boardgames from here. Great service, amazing selection, helpful reviewing, decent prices, quick delivery, good reward scheme. Zero complaints.”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 46,701 reviews