Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

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“Good communication throughout.”

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Posted 2 months ago

“Perfect condition”

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Posted 2 months ago

“First of all it came so late we couldn’t use it as an advent calendar. The box was smooshed.”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave your feedback. We’re sorry to hear that the order did not meet your expectations. Our records show that the order was placed on 22/11/2025 with an estimated delivery window of Monday 1st December – Monday 8th December, and the parcel was delivered on 08/12/2025, which falls within the estimated timeframe. Unfortunately, during busy periods or transit, international parcels can occasionally arrive with damage despite our packaging efforts, and we’re sorry this affected the box in this instance. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 8090 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Astonishing fast service for Christmas and the games were a good price.”

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Posted 2 months ago

“Great website for last-minute ordering and wide collection of games.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Always great prices and speedy delivery!”

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Posted 2 months ago

“Good stock levels, Great price, fast delivery (paid for next day) and well packaged. Items also received individually shrink wrapped. Will definitely place an order again, next payday.”

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Posted 2 months ago

“Great service, fast delivery and priced very fairly”

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Posted 2 months ago

“Fast delivery and it was cheaper than other websites. Would use again”

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Posted 2 months ago

“Amazing prices and speedy delivery”

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Posted 2 months ago

“Quick easy ordering and the points system is awesome!!”

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Posted 2 months ago

“Delighted with the puzzles that I bought from Zatu Games. Great value, dispatched quickly and packaged well. The recipient loved them! Thank you so much, will be ordering from here again!”

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Posted 2 months ago

“Bought some DnD dice, which were in a box so great as a Christmas present. Excellent price and arrived quickly.”

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Posted 2 months ago

“I was sent a used copy of the game. The box is torn on the inside, and a reusable component is missing, clearly indicating that someone has already played it. There’s also a self-made paper band holding together the stack of playing sheets. What was this?”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your concerns, and we’re sorry to hear about the condition your order arrived in. We would like to reassure you that we do not sell used or previously played games — all items we supply are brand new and sealed as received from the manufacturer. Having reviewed this order, the damage and missing component appear to be the result of a manufacturing error rather than prior use, which we appreciate can understandably be frustrating and disappointing. If an item arrives with a manufacturing fault or missing components, we are of course happy to help resolve this. Our team have already sent you a free returns label in order to resolve this for you. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 7679 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Good price, fast delivery”

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Posted 2 months ago

“Bloody hilarious game! We had so much fun over Christmas playing this. I would highly recommend wearing Tena pants for those of a certain age! Hilarious.”