Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,362 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th May 2026

910

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and efficient service - you helped make our Festive parties with the game I bought.”

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Posted 3 months ago

“Good customer support”

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Posted 3 months ago

“Poor arrangement and poor customer service. I have order from Zatu Game in 6- Oct. However, my order do not ship on time without any contact. After months of contact, only 1 out of 5 item shipped and it made the shipping cost over my product itself.”

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Posted 3 months ago

Hi there, Thank you for your review and for taking the time to share your experience. We’re sorry for the frustration caused by the delay to your order and the time it took to reach a resolution. After you contacted us, we discussed the items that were delaying your order and, at your request, these were cancelled so that the remaining item could be dispatched. We also refunded the difference in the shipping cost to reflect this change. As your order was being shipped internationally, the remaining shipping charge was still required, as international delivery costs apply regardless of the cost of the items in a parcel. We appreciate that receiving only part of an order after such a long wait is disappointing, and we’re sorry that this situation did not meet your expectations. Your feedback has been noted and helps us review how we handle similar cases in future. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 3 months ago

“Game arrived perfectly in Germany, with no hassle from customs beyond making the delivery take one or two days more than necessary. Very satisfied, will probably order again.”

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Posted 3 months ago

“Very good game once it was eventually in stock.”

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Posted 3 months ago

“Order was delivered in a timely fashion.”

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Posted 3 months ago

“Good prices, good delivery, good packaging. Just what you would expect.”

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Posted 3 months ago

“Order was delivered very quickly with no problems. can't ask for much more especially when ordering from overseas!”

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Posted 3 months ago

“The site is good, but overwhelming. There is simply too much content! I'm not sure what the solution could be, but I struggled to find items I was interested in, in a sale. Regardless, overall good experience and the product seems good.”

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Posted 3 months ago

“Highly recommend Zatu. We ordered a couple of games through them and their prices were good. Great customer service and games arrived in good condition.”

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Posted 3 months ago

“Brilliant games store, always has plenty of stock has usually has very seepdy deliveries. Well priced, great customer service!”

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Posted 3 months ago

“I purchased a preorder item at great price and it didn’t take long to receive. Very happy with purchase and seller”

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Posted 3 months ago

“Zatu games shipped incredibly fast, and the parcel arrived just a few days later. Very accurate description of the commodity. I will definitely shop at Zatu next time as well.”

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Posted 3 months ago

“Great games available at very competitive prices. Would definitely use them again.”

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Posted 3 months ago

“Good prices, well organised site, fast delivery”

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Posted 3 months ago

“Very fast! Thank you!”

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Posted 3 months ago

“Really happy that Zatu still selling the interactive Groot fast delivery and very satisfied with my purchase thanks”

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Posted 3 months ago

“order placed 11/12 and had estimated date of delivery to Greece was between 15 and 19 of January. The only option for delivery was with a collaboration between Royal mail and ELTA (the greek post office). i paid 14 euro for the delivery and 12,45 euro for the vat in order not to wait in customs since they use ioss. The order arrived at the local ELTA on the 2nd of January and they were not able to deliver it to our address and we had to go and wait two hours cause they are the post office they deliver only envelops not parcels and on top of that they asked me 7 euro extra for handling the parcel at the customs facilities in the airport. the products value was 40 euro and the games were orderd as christmas present for my nephew. the customer care didn't care at all and they didn't offer a refund of the transportation costs which was 14 euro saying they are not responsible for transportation but responsible is Royal mail. They have a collaboration with Royal mail and them with ELTA not me. A seller's responsibility does not stop when they send the order but when we receive the parcel (if there are no other problems with the product itself). in the email i received from Royal mail it said your parcel with Zatu fullfilment has been delivered. If the delay was 1-3 days it wouldn't be a problem. But we chose Zatu for the delivery time. These products were availiable also in a very famous Marketplace in UK with 20euro delivery but estimated time of delivery was on the 23rd of December. so we could pay 60 euros total instead of 80 and get them at least on time for Christmas or even New Year. Also with this famous marketplace your parcel is being delivered with courier and not just the postal office and in case there is even 1 day delay they immidiatelly refund you the shipping cost. After that i saw some people writting about difficulties in delivery and refunds in some facebook pages of Greece for boardgames. We decided that we won't order from them again only in the rare case that the products are not availiable elsewhere and we do not care about the delivery date.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave such detailed feedback. We’re very sorry to hear how disappointing this experience was, especially as the order was intended as a Christmas gift. We do understand how frustrating delays and unexpected charges can be with international deliveries. To clarify, all parcels entering a foreign country are required to pass through customs and unfortunately there is no way for any retailer to bypass this process. While IOSS allows VAT to be collected at checkout (which you paid correctly with us) and avoids import duties on eligible orders, it does not prevent foreign customs authorities or local postal services from applying their own handling or administration fees. The €7 fee you mention is a handling charge imposed by the local customs/postal authority, and as outlined in our Terms & Conditions, these fees are outside of our control and are not something we are able to refund. With regard to delivery times, the dates shown at checkout are always estimates, and while we do our best to meet them as closely as possible, delays can occur once parcels leave the UK, particularly with international orders where customs clearance and local postal services are involved. Once the parcel has entered the destination country, delivery timelines and handling are managed entirely by the local delivery partner. We’re sorry if this was not the experience you were hoping for and that the delivery process did not meet your expectations. Your feedback has been noted and helps us understand how these situations feel from a customer’s perspective, even when the delays or fees are outside of our direct control. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 5141 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 3 months ago

“Absolutely impeccable ordering and delivery service.”

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Posted 3 months ago

“These guys are tenacious. I ordered a magazine months ago that was out of stock in the UK and they looked and looked and eventually found me a copy.”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 47,362 reviews