Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice of games. Informative well written reviews if the games. Speedy, well packaged delivery. The whole shopping experience is a pleasure.”

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Posted 4 months ago

“Quality packaging and quick delivery. Game was exactly as advertised.”

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Posted 4 months ago

“Great service, products arrive in great time and in perfect condition. Will definitley use again!”

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Posted 4 months ago

“Super service from Zatu games, fast, efficient and great choice of games. Same day dispatch is impressive - will be a returning customer for sure.”

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Posted 4 months ago

“Fantastic range of products and incredibly patient and respectful customer services”

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Posted 4 months ago

“Highly recommend. All orders have been delivered on time and in excellent condition.”

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Posted 4 months ago

“Great resource for all your game/card needs. They're very responsive, the reviews are super helpful, and it's a great one-step shop.”

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Posted 4 months ago

“Excellent range of games and prompt delivery. Recommended”

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Posted 4 months ago

“Fantasic game, good delivery arrived on tume.”

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Posted 4 months ago

“Fast shiping, accurate product descriptions. The ability to add to a watchlist for out of stock, pre-order and even back-order for restock is very useful when keeping eye on Marvel Champions sets.”

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Posted 4 months ago

“Very fast delivery and items carefully packaged.”

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Posted 4 months ago

“Product arrived in perfect conditions and in time!”

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Posted 4 months ago

“I could find all the board games I wanted, delivery was quick and great!”

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Posted 4 months ago

“Great service and delivery arrived on time and in good condition.”

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Posted 4 months ago

“Good price and easy collection!”

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Posted 4 months ago

“I love zatu! Everything you want in one online shop with prices that beat the highstreet. Only compaint is the website is a little slow...”

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Posted 4 months ago

“Completely in the dark about my order, no updates in months. Look elsewhere for your gaming needs.”

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Posted 4 months ago

Hello, After having investigated your order we can see that this item is currently a preorder, and unfortunately, our suppliers have not yet provided a confirmed release or shipping date. As soon as we receive any information, we’ll immediately update all preorder customers. We truly appreciate your patience and understanding, and we’re always happy to discuss your order directly if you’d like to reach out to our support team. We're really sorry to hear about your experience with your order and the lack of updates. It’s completely understandable to feel frustrated in this situation, and we appreciate you bringing this to our attention. We are working diligently to improve our communication processes to ensure our customers are kept informed about their orders. If there's anything specific you'd like to discuss or if you need assistance, please don't hesitate to contact us at team@zatu.co.uk with reference number 1524. We're here to help! Best wishes, Team Zatu Games

Posted 4 months ago

“My items have not yet been dispatched after nearly a week, despite no indication that there were any delays and all items showed as in stock when I ordered.”

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Posted 4 months ago

Hello, After having investigated your order, we can see that this order was placed on 19/10/2025 and dispatched by our warehouse team on the same day. Unfortunately we are unable to see any correspondence in regards to any concerns with this order. If you would like to get in touch with us regarding this order please email us at team@zatu.co.uk with reference number 8922. Thank you, Team Zatu Games

Posted 4 months ago

“Huge assortment of games, very quick shipping, excellent packaging.”

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Posted 4 months ago

“Scammers ordered original 171 piece Chelsea FC 3D stadium puzzle and go 158 piece made in china counterfeit see pictures, avoid this company”

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Posted 4 months ago

Hello We’re very sorry for the confusion and disappointment regarding your order. The original publisher of the Chelsea FC 3D Stadium Puzzle, Nanostad, unfortunately went bankrupt. Production of these puzzles has since been taken over by University Games, and is licensed by Paul Lamond Games whom distribute the official versions. The puzzle you received is not counterfeit. It’s the current official edition produced under the new publisher. The updated version contains 158 pieces instead of 171 due to changes made during the transition in manufacturing, but it remains an officially licensed Chelsea FC product. We completely understand how this change might have caused concern, and we appreciate you bringing it to our attention. Thank You, Team Zatu Games

Posted 4 months ago

Zatu Games is rated 4.8 based on 46,701 reviews