Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zatu's service was fabulous”

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Posted 4 months ago

“Great service, quick delivery.”

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Posted 4 months ago

“Quick and responsive delivery! Thank you!”

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Posted 4 months ago

“Game sent overseas from the UK. When received the box was damaged (bottom edge split open). I wish the put more care on packaging expensive games that are sent overseas. Few bits of paper to protect the game and to avoid damage during transport clearly didn't do the job. Everything else was fine.”

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Posted 4 months ago

Hello, We’re truly sorry to hear about the damage to the box upon arrival. We understand how vital proper packaging is, especially for international shipping, and it seems we fell short in this instance. Your feedback regarding the inadequate protective materials is valuable, and we will be addressing this concern with our shipping team to ensure better care is taken in future shipments. It's great to hear that everything else was satisfactory, and we appreciate your understanding. Our records indicate that we have not been contacted regarding the damage. Please get back in touch with us at team@zatu.co.uk with reference number 3925 and we will help to resolve this for you. Best wishes, Team Zatu Games

Posted 4 months ago

“Everything arrived as expected and was good quality.”

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Posted 4 months ago

“Great selection of games & very easy to order.”

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Posted 4 months ago

“They have lots of games, that's for sure”

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Posted 4 months ago

“Quick delivery and massive selection of great games!”

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Posted 4 months ago

“Nice quick delivery and arrived safely. Could have done with better packaging as box was too big for items with not enough filling around items. An easy fix on there end as could on a busy day easily get crushed.”

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Posted 4 months ago

“Very quick delivery and good prices, I've used Zatu multiple times and if highly recommend them to anyone looking for miniature or board games.”

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Posted 4 months ago

“Good selection of games, prompt delivery and a nice little points system”

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Posted 4 months ago

“Perfect customer service and swift delivery at more than reasonable prices. 5 Stars.”

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Posted 4 months ago

“swift delivery, well packaged. great range of products at competitive prices. looking forward to placing another order this week. excellent service. thankyou Zatu Games.”

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Posted 4 months ago

“A little late in the shipping but all was good”

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Posted 4 months ago

“Quick shipping and great selection!”

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Posted 4 months ago

“I played yesterday with my friends and we all enjoyed Parks very much. Is fun, every game a new stratagy planned. Also beatiful set.”

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Posted 4 months ago

“AS I said before I am not and never have been Ian Darby. All the Royal Mail info came to me and I couldn’t find a way to stop it or refer back to you. PLEASE check for the correct email for Ian Darby – I don’t even know whether Ian received your delivery.”

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Posted 4 months ago

“Very good communication and service. And no problem with the product”

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Posted 4 months ago

“Advertised a free pack of cards over a certain amount spent, but send out a different pack.Even on delivery note it still advertises the pack.if you are putting the same pack on delivery notes then maybe you need to stick to the image shown as that is why some customers place an order.It is very misleading”

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Posted 4 months ago

Hello Sarah, After having investigated this we can confirm that the Pokemon Fun pack promotion is selected from an assortment of random packs and as such we can't guarantee which pack will be given with any particular order. We’re sorry to hear about this confusion with the free Pokemon fun pack you received. We understand how important it is for our promotions to be accurate, and we recognize how this situation could lead to disappointment. Thank you for bringing this to our attention. If there’s anything further we can assist you with, please don’t hesitate to reach out at team@zatu.co.uk with reference number 3121. Warm regards, Team Zatu Games

Posted 4 months ago

“Great service. Thank you”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 46,701 reviews