Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a bit longer to arrive than anticipated due to international mail. Customer service was prompt and efficient.”

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Posted 4 months ago

“Very impressed!”

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Posted 4 months ago

“good product- fast and prompt dispatch and delivery - 100% would recommend to others :)”

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Posted 4 months ago

“Ordered Qwirkle and it arrived in perfect condition. Thankfully it arrived just before our holiday so we could take it with us.”

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Posted 4 months ago

“Good website, good prices, more reliable than a large portion of other retailers. Support has always been helpful, and they are part of the bits and mortar programme”

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Posted 4 months ago

“Great service, fair price and swift delivery”

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Posted 4 months ago

“The games are very competitively priced, especially with the reward points. The packages are always properly boxed, and often arrive earlier than stated.”

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Posted 4 months ago

“Zatu Games are a great retailer. You can always find stuff that’s out of stock elsewhere for a reasonable price. Highly recommended!”

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Posted 4 months ago

“It was awesome”

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Posted 4 months ago

“This was my first order with this jigsaw and games retailer and it all went very well. My order was was well packaged and communications were good throughout. Recommended”

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Posted 4 months ago

“The packaging was awful, in a huge box there was only a small piece of paper that offered no protection whatsoever. The puzzle box arrived damaged, as did the box for the Rock Hard 1977 insert, which thankfully didn't affect the contents. I haven't seen such poor packaging in a long time; it's unacceptable.”

Helpful Report

Posted 4 months ago

Hello Ricardo, We sincerely apologize for the unsatisfactory packaging experience you encountered with your order. Your feedback regarding the use of inadequate protective materials is important to us, and we acknowledge this oversight. We understand how disappointing it is to receive damaged items, and we assure you that we are actively working to improve our shipping and packaging procedures to prevent such incidents in the future. We are continuing to improve our shipping methods for international orders, as the long transit can cause damage to orders. Thank you for bringing this to our attention. If you have any further concerns or need assistance, please feel free to reach out to us at team@zatu.co.uk with reference number 0654. Warm regards, Team Zatu Games

Posted 4 months ago

“Delivered as advertised and on time.”

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Posted 4 months ago

“reliable. very fast delivery. cheaper than from Amazon. great.”

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Posted 4 months ago

“Quick delivery and great pricing”

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Posted 4 months ago

“Quick shipment, great tracking. Happy to order from again.”

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Posted 4 months ago

“It was easy to order, great items at a reasonable price, cheaper than other stockists. Items were packaged safely to prevent unwanted postal damage”

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Posted 4 months ago

“Fast and secure delivery! All perfect!”

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Posted 4 months ago

“Great service and delivered as expected”

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Posted 4 months ago

“Have bought many games from Zatu and their service has always been 2nd to none.Alwaysfirst place I look. Thank you”

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Posted 4 months ago

“Great service & fast delivery.”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 46,701 reviews