Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,310 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's almost incredible, I ordered this one full year ago and didn't get my package until today, November of 2023. I have never even seen a delay like that, I'm almost impressed. This is of course after calling customer service a number of times and leaving my name and number in a voicemail. This is also the company that incorrectly displays Descent games at half their value years after it being discontinued, and will cancel your order 3 months after you try to buy them. What a company!”

Helpful Report

Posted 1 year ago

“I ordered a week ago and paid for next day delivery, still haven't recieved my goods which are a birthday present which is now overdue, i'm absolutley appalled by the service from both you and yodel and will be taking this matter further as the customer service from both yourselves and them is abysmal, we all know you will blame them and they will blame you but how about someone takes responsibilty for this as i am absolutely livid that an item i ordered for next day delivery is still not here after a week and you have made a child upset which is simply not good enough, i expect to be contacted about this matter swiftly with an explanation”

Helpful Report

Posted 1 year ago

“I have not had of my order yet order on 31/10/23”

Helpful Report

Posted 1 year ago

“Bought a birthday present for someone and paid to have it include a personal message. Message was missing on delivery, which was irritating. Raised a ticket to get a refund for that part of the cost, but 10 days on still no progress. How hard can it be?”

Helpful Report

Posted 1 year ago

“The game is good but delivery from the site is very poor as it didn't arrive the next day as it was supposed to plus they delivered to the wrong address a day later. So if you are buying a game from this website be aware of delivery issues and order a long time in advance. The next day delivery is not good so just choose the standard delivery. Bad experience due to delivery.”

Helpful Report

Posted 1 year ago

“Ordered coins on a 48hr delivery that were listed as IN STOCK. One week later and they still haven't even been dispatched yet! Last time I am using Zatu!!!!”

Helpful Report

Posted 1 year ago

“Not useful at all, didn’t tell me anything about delays, repeated misinformation when I phoned up and spent half an hour on hold”

Helpful Report

Posted 1 year ago

“30/10/23 ord 1002811776 I have not received my cards”

Helpful Report

Posted 1 year ago

“Appalling customer service. My order didn’t arrive and nobody replied to my emails. I wanted to cancel it as it was a present and the birthday had passed, but then it was dispatched over a month later and I was told that I’d have to arrange the return.”

Helpful Report

Posted 1 year ago

“Zatu games sucks. I ordered a Halloween mask a week before I needed it for a Halloween party and I paid extra for rush delivery. I did not yet receive it. They gave me a tracking to follow but the package hasn't moved in 5 days. I wrote to Zatu to inquire and they emailed me a form letter stating that the package is moving along and I should check the tracking number again to see its progress. Well I just checked the tracking and it still hasn't moved in 5 days. WTF? Don't order anything from Zatu if you need a product in a timely fashion.”

Helpful Report

Posted 1 year ago

“He pedido 4 packs de Pokémon para mi hijo He recibido solo uno Muy decepcionada”

Helpful Report

Posted 1 year ago

“Dodgy as they come orderd something never turned up got even get intouch with them don't answer phone or emails don't buy anything of here”

Helpful Report

Posted 1 year ago

“Paid for next day delivery, had confirmation it was to be sent Royal Mail 24, now 4 days late with no communication no tracking or anything. Poor communication terrible service.”

Helpful Report

Posted 1 year ago

“I have not received this item.”

Helpful Report

Posted 1 year ago

“I really like Zatu and they have been a go-to reseller, however instead of sending my package with Royal Mail which is what I requested and paid for they sent it with Yodal, who are renowned for their incompetence. It would appear that the package is lost- Yodel cannot trace it- And that is after me waiting in for most of the day. This is on a pre-order where Zatu have had my money for 4 months, and to make things worse one of the components that I ordered and paid for is now out of stock. I am hoping Zatu set things right, and I will be able to amend this review, if not my custom will go elsewhere”

Helpful Report

Posted 1 year ago

“My game arrived damaged. The customer service guys then took two weeks to respond.”

Helpful Report

Posted 1 year ago

“I am still waiting for a reply about my refund”

Helpful Report

Posted 1 year ago

“Supposed to be delivered between 2-3 days, didn't even get dispatched for 7 days. Item was meant as a birthday present and was late as a result of the poor dispatch process of Zatu. Customer service query replied saying that it wasn't their fault as it was stored with an external supplier - then don't advertise that it will be delivered within 2-3 days! I won't be ordering from Zatu again, very disappointing service.”

Helpful Report

Posted 1 year ago

“No contact whatsoever after order placed, happy enough taking £100 out of my bank account but then unable to answer an email or have a working care line.”

Helpful Report

Posted 1 year ago

“One of it appears to be many Zatu customers who experienced an issue and then experienced nothing but ignorance. Zatu website glitches, cancellations are not sorted, you as the customer are left holding the financial accountability for their error, they have no empathy for you as a paying customer and you are then ignored at every junction especially when you try to escalate a complaint. If their customer service responded as much as their social media team posted you'd stand a chance! Would never recommend, would never use again, I would rather pay more for a game and receive good service than lower price and the worst service I've experienced. Zero customer service, questionable business practices and standards.”

Helpful Report

Posted 1 year ago

Zatu Games is rated 4.8 based on 42,310 reviews