Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zatu games are always fantastic. Very competitive prices and super speedy delivery. Would always recommend!”

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Posted 2 months ago

“Very happy with Zatu Games. I have ordered afew games from the site now. I was miffed that I lost some accumulated reward points when the site had a rebrand - but hey ho!”

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Posted 2 months ago

“Great selection of games - always happy with the games and delivery times”

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Posted 2 months ago

“Games sent within 24 hours and arrived without extra VAT. Thanks”

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Posted 2 months ago

“Great range of products at good value. Always come here first for present ideas for my board game fan relatives.”

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Posted 2 months ago

“Adult and kids game brilliant and fun as advertised”

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Posted 2 months ago

“Great selection of games, fantastic advice and extremely quick and reliable delivery, you want more? You get loyalty points you can spend on more games, the perfect online store, in my opinion.”

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Posted 2 months ago

“Ordered an A grade item from the outlet and the game case was litterally in peices. This is what Zatu customer care team deem as acceptable 'cosmetic' damage and would not allow me to return without charge. Lots of other FLGS out there. I'll be supporting them in future.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the condition of your outlet purchase. Our outlet items are heavily discounted to reflect cosmetic imperfections, which can include damage to outer packaging such as the game box or case. As outlined in our terms and conditions, outlet items are sold as final sale and are not eligible for free returns unless the contents themselves are faulty or incomplete. That said, we understand that perceptions of “acceptable” cosmetic damage can vary, and we’re sorry that this did not meet your expectations on this occasion. We appreciate you sharing your experience, as feedback like this helps us review how we describe outlet item conditions more clearly. You can email team@zatu.co.uk with your details and the reference number 6589, and we’ll get this resolved as quickly as possible. Kind regards, Team Zatu Games

Posted 2 months ago

“Good selection at reasonable prices. Looking forward to playing Meadow with Downstream extension with the family”

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Posted 2 months ago

“Very happybwith the product and service as always.”

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Posted 2 months ago

“Always good choice and good prices.”

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Posted 2 months ago

“Great service and delivery! My order arrived right on schedule and was well packaged. Happy with my purchase and would definitely order from them again.”

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Posted 2 months ago

“Great game at a great price and fast service”

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Posted 2 months ago

“Games arrived in great time and perfect condition, what more could you want!”

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Posted 2 months ago

“Great service. Excellent response to emails. Game packaged well, and arrived in perfect condition.”

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Posted 2 months ago

“The delivery was super quick and their selection of board games is very diverse. I had such a hard time picking one, because there were so many cool options!”

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Posted 2 months ago

“Fast delivery. Well packaged. Highly recommended.”

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Posted 2 months ago

“I love shopping with Zatu Games. There is great choice on the website, and it’s easy to browse for ideas too. Delivery is quick and the games arrive in good condition. I ordered Catan and Sushi Go Party, and got an extra game for free with a special daily code. Really pleased.”

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Posted 2 months ago

“Nice clear webpage and stock info. Good packaging and delivered as promised.”

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Posted 2 months ago

“Xmas present”

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Posted 2 months ago

Zatu Games is rated 4.8 based on 46,701 reviews