Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,451 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 18th April 2026

909

Anonymous

Anonymous // 01/01/2019

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“Arrived in good condition after swift delivery.”

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Posted 4 months ago

“We love Zatu games. Their prices are fair and affordable. They always deliver quickly and the games are always such good fun!”

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Posted 4 months ago

“Very quick despatch and product exactly as described would use and recommend Zara games”

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Posted 4 months ago

“Great service good product, timely delivery”

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Posted 4 months ago

“Good service, arrived quickly”

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Posted 4 months ago

“Always great. Probably the best selection of games in the UK, usually best on price or at least very competitive. They've been good to me for over 5 years now.”

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Posted 4 months ago

“Zatu over last few year during my time at university been a godsend to my mental health, great service and provider and team for an assortment of boardgames, tools, dice, models, books, comics and more. Never more than and easy and helpful click away to breaking my bank account (joking). Will continue to use Zatu for a long time to come!”

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Posted 4 months ago

“A lot of time to receive my boardgame, the boardame was damaged on the sides as well. So overall not a great experience. I will speak with them soon about getting a discount due to the damage. I will update soon”

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Posted 4 months ago

Hi there, Thank you for your review. We’re sorry to hear that your board game arrived damaged. At this time, we haven’t received any correspondence regarding this issue, so we haven’t been able to look into it yet. Please get in touch with us directly so we can assess the damage and discuss a suitable resolution. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk 7928 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 4 months ago

“Great service, fast well packaged delivery and good prices.”

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Posted 4 months ago

“Love this place, always come here for presents.”

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Posted 4 months ago

“Although I enjoy the product it was very poorly packaged specially for international travel - it was just wrapped from 3 sides in piece of cardboard and piece of tape on top, so there was gap on sides and unfortunately the product was damaged, the figures were okay but the plastic holding them was loose and dented. I probably won’t order anything more from you, but I would recommend some safer packaging practices - box and filling are basic standard so no need to abandon them.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback and for letting us know about your experience. We’re glad to hear that the figures themselves arrived in good condition, but we sincerely apologise for the damage caused by the packaging during international transit. We appreciate your suggestions and will pass them on to our packing team to help improve our processes for future orders. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 3505 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 4 months ago

“Absolutely perfect, love coming here staff are amazing and product is always available when you need it”

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Posted 4 months ago

“Great. Good price. Polite and friendly customer service. Very happy”

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Posted 4 months ago

“Very customer-friendly; my game arrived in immaculate condition anbd packages responsibly. Thank you!”

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Posted 4 months ago

“Staff were nice and helpful. With a good selection of products on offer in the store as well as online”

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Posted 4 months ago

“Quick delivery with great sale options. Games arrived in great condition.”

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Posted 4 months ago

“Great service, excellent value for money”

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Posted 4 months ago

“Always a great interaction with Zatu Games. Speedy delivery, nice service and the board game came in perfect condition.”

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Posted 4 months ago

“My 1rst order was fantastic, cheaper + fast delivery, no additional charges. My second order took a-lot of time to deliver, the box was damaged (but luckily not the inside), and I was surprised to have to pay an extra 55€ of Austrian taxes/customs... Brexit disadvantage... Although I understand that Zatu is probably not responsible, it would be nice to have a note about that next to the shipping rate and not only on the "delivery" of the chat...”

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Posted 4 months ago

Hi there, Thank you for your feedback and for sharing your experience. We’re glad to hear your first order went smoothly! Regarding your second order, as this item did not qualify for IOSS, we did not charge any taxes at checkout. We completely understand that unexpected fees can be frustrating, especially with international orders, and we appreciate your understanding that these charges are beyond our control. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 4 months ago

“Ideal gift for my grandson who enjoys it”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 47,451 reviews