Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,753 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

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“Great experience!! The price was great, shipping was fast, and everything went off without a hitch!”

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Posted 6 months ago

“Quick delivery, easy order process and great selection of boardgames with helpfull reviews”

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Posted 6 months ago

“Zatu sent my games all the way to Malta, they arrived safe.”

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Posted 6 months ago

“I really love buying from zatu, quick order and delivery”

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Posted 6 months ago

“Prompt delivery, excellent price and a great game!”

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Posted 6 months ago

“Game received perfectly fine. However, i would advise Zatu to find another courier service. DPD are a SHAMBLES!!! Waited in for 2 consecutive days, and did not deliver. Had to take a working day off to finally get the delivery. DPD, SHAMBLES!!!!! As long as Zatu use this courier firm i will not be making another purchase.”

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Posted 6 months ago

“Have ordered from Zatu through Amazon and direct from their website and both times have been pleased with the speed of delivery and quality of package. The prices are reasonable and sales and loyalty points system make it a really good way to grow your board game collection! Will definitely keep buying from them!”

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Posted 6 months ago

“The games arrived in good shape, but the shipping was a nightmare. They even said that the shipping adress was wrong (which wasn't true). Eventually, I had to go and retire the box personally at the BRT deposit.”

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Posted 6 months ago

Thank you for your feedback, Antonio. We're glad to hear that your games arrived in good shape, but we're truly sorry to learn about the shipping issues you encountered. It’s frustrating when things don’t go as planned, especially when it comes to your delivery address. We are actively working closely with our couriers to prevent these types of misunderstandings in the future, and I can see that our team launched an investigation with DPD directly to ensure that your order was delivered accordingly. Your experience is valuable to us, and we'll take your comments on board. If there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team Zatu Games

Posted 6 months ago

“Arrived in good time and reasonably priced. What more could you ask for?”

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Posted 6 months ago

“Friendly staff replied to my inquiry very quickly and the site issue I reported was resolved just the same. Then I made my order and the items arrived super quickly, all nicely packaged with prompt tracking and everything. I'm super satisfied!”

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Posted 6 months ago

“First time i buy from Zatu and i'm very happy with that. I purchased stuff that i couldn't find easily in Italy, and everything has been perfect, the website, the customer service, the International shipping. Thumb up for Zatu Games!”

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Posted 6 months ago

“Som altid super god service... har aldrig oplevet at tingene ikke er som det skal være...”

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Posted 6 months ago

“I bought the Memoir 44 item due to great price and previous good experiences with Zatu. Item arrived in really good time and in perfect condition.”

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Posted 6 months ago

“Dificult to see whats new in store every few days. otherwise everything is great.”

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Posted 6 months ago

“I have used Zatu Games as a games supplier many times. They provide a consistently quick and efficient service. Recommended!”

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Posted 6 months ago

“Excellent service and quick delivery. Very competitive prices compared to others!”

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Posted 6 months ago

“Great stock levels and selection, competitive pricing and great customer support/staff. Why would you go anywhere else?”

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Posted 6 months ago

“Such a good site to shop at, many games that are not in stock anywhere I live I can find here, prices are good. Board games are well handled, no damage”

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Posted 6 months ago

“Fast delivery, excellent condition, everything as described/promised”

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Posted 6 months ago

“First time ordering since I'm in the U.S. but super easy ordering and item got here quicker than I thought it would!”

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Posted 6 months ago

Zatu Games is rated 4.8 based on 46,753 reviews