Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,805 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,805 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and simple transaction. The games received are pristine with no damage.”

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Posted 6 months ago

“Zatu have a large selection of highly rated games. They are usually in stock and good value for money. They have genuine special offers. Their dispatch and delivery times are quick and tracking information clear and informative. Zatu are the main site I use for games and I would recommend them.”

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Posted 6 months ago

“Delivered on time as was just as described, granddaughter loved the Lego thank you”

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Posted 6 months ago

“Brilliant service! Always a pleasure”

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Posted 6 months ago

“Great games at great prices that arrive when they are supposed to. I've used them for years and never had an issue.”

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Posted 6 months ago

“Items arrived in Perfect condition . Fast delivery”

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Posted 6 months ago

“My go to place for boardgames. Competitively priced games and delivery has always been on time.”

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Posted 6 months ago

“Fast shipping and excellent service. Very good game. I will buy again.”

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Posted 6 months ago

“Always good products and fast delivery! Ordering for friends and highly recommended 👌”

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Posted 6 months ago

“Zatu always delivers! They have a great selection of games and reviews alongside most games, making it easier to get a feel for the game and not just blind buy. Great service!”

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Posted 6 months ago

“The customer service is amazing, the games were shipped quickly and they arrived in great shape!”

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Posted 6 months ago

“Games were priced cheaper than I could find anywhere else, arrived on time in good condition. Would absolutely recommend.”

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Posted 6 months ago

“I hope the item finds me okay, but when I placed my order my total was $12. After purchase it bumped up to $21. I would have liked to see the real total before I paid. This was misleading.”

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Posted 6 months ago

Thank you for your feedback. I'm sorry to hear that you found the total misleading. We understand how important it is to see the final price before completing a purchase. Having investigated this, we can see that this increase in price was due to the shipping cost to the United States, and this total price will have been displayed at checkout before you placed your order. We are continuously working to improve our website and ensure transparency at all stages of the checkout process. Your comments will help us to enhance this experience moving forward. If you have any further concerns, please don't hesitate to reach out to our customer service team. Warm regards, Team Zatu Games

Posted 6 months ago

“Nice store, very pleasant to buy from”

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Posted 6 months ago

“Easy ordering and perfect international shipping.”

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Posted 6 months ago

“All perfect.”

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Posted 6 months ago

“Found the store because no one else had copies of the games I was looking for. Despite being overseas, they shipped fast and everything was safely packed! Fantastic shop to order from.”

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Posted 6 months ago

“Great store, low prices, fast shipping. Managed to find two out-of-stock games there, Endeavor DS and Radlands. They don't leave the table, thanks !”

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Posted 6 months ago

“Order received correct and in good time as usual.”

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Posted 6 months ago

“Je viens de recevoir mon jeu commandé sur le site Zatu Games. Concernant le jeu lui-même rien à redire. C'était bien emballé; livré à la bonne adresse et correspondant à ma commande. L'énorme point négatif est le délai de livraison. En effet j'ai commandé en janvier 2025 et je suis livré en septembre 2025 (9 mois d'attente pour un jeu....) Tous les mails que j'ai pu envoyé à Zatu Games ont été répondu rapidement mais jamais ils ont proposé une alternative ou un dédommagement pour ce reatrd beaucoup trop long. pas sûr que je referai une commande chez eux...”

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Posted 6 months ago

Thank you for your feedback, Ducroux. We're delighted to hear that you're satisfied with your game, as well as with the packaging and delivery to the correct address. However, we're sorry to hear that the delivery time was disappointing for you. We fully understand how frustrating a long wait can be. We can see that the item in your order was on backorder, and, as per our Backorder Policy, we do expect these to arrive with us within 2-3 months. However, sometimes this can be longer as we await for a restock from our supplier. Our teams always strive to respond quickly to customer concerns as soon as possible, and we are happy to discuss any alternatives you may wish for you order at any time! Your experience is valuable to us and will help us improve our services in the future. If you have any further questions or concerns, please don't hesitate to contact us. Best regards, Team Zatu Games

Posted 6 months ago

Zatu Games is rated 4.8 based on 46,805 reviews