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Zatu Games Reviews

4.8 Rating 48,793 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,712
 Metrics Info
4.8
Based on 48,793 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

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Chloë B
Verified Buyer
“I always use Zatu to buy new board games, often as gifts. The prices are always competitive with prompt delivery. I’ve never been let down and would recommend.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“I ordered this game and expected to get the version in the the picture, instead I got a different version of the game. Not happy”
Helpful Report
Posted 9 months ago
Hi there, Thank you for bringing this to our attention. We’re very sorry that the version of the game you received did not match the product image shown. This is certainly not the experience we aim to provide. On rare occasions, discrepancies like this can occur if our supplier has not provided us with the most up-to-date product images. That said, our team is actively investigating this to ensure our listings remain as accurate as possible. We can see that you’ve already been in touch with our customer support team to arrange a return for a full refund. This has been logged, and your refund will be issued as soon as the return has been processed by our team. If you require any further assistance throughout this process, feel free to email our team at team@zatu.co.uk with the reference number 8796 and a member of the team would be happy to assist wherever possible! Once again, we apologise for the inconvenience caused and appreciate your patience while we resolve this matter. Kind regards, Team Zatu Games
Posted 9 months ago
Elian S
Verified Buyer
“Ordered from Germany and everything went perfectly smooth. Would definitely order again.”
Helpful Report
Posted 9 months ago
Amanda R
Verified Buyer
“Games always arrive in good time and good condition”
Helpful Report
Posted 9 months ago
Wendy S
Verified Buyer
“I ordered a festive bingo game as a stocking gift, but what arrived was a much smaller “blitzed bingo” version. The size and presentation were significantly different from what was shown in the listing, to the point that it wasn’t suitable as a gift and I didn’t use it. When I tried to return it, I was required to pay £3 postage, which isn’t reasonable given the item wasn’t as described. Overall, disappointing and not good value.”
Helpful Report
Posted 9 months ago
Hi there, Thank you for taking the time to leave a review. We’re very sorry to hear that the item you received did not meet your expectations and wasn’t suitable as a gift. We’ve checked our records and can’t see any prior contact regarding this issue, so we’re sorry if this wasn’t resolved for you at the time. If the item received differs from the product listing, we’re always happy to review this and provide a free returns label where appropriate, as items that are not as described should not be returned at the customer’s expense. We’d really like the opportunity to look into this further and make things right. Please contact our customer support team at team@zatu.co.uk with your order details and reference number 9290, and we’ll be happy to review the listing and assist with a return or refund as needed. Thank you again for your feedback — it helps us improve our listings and service. Kind regards, Team Zatu Games
Posted 9 months ago
Debs W
Verified Buyer
“Second time ordering from Zatu Games. Good prices and fast delivery. Very happy.”
Helpful Report
Posted 9 months ago
Matt L
Verified Buyer
“As well as a great selection of games, often with good deals running, the reviews are really helpful especially when we encounter a new game.”
Helpful Report
Posted 9 months ago
Rachel S
Verified Buyer
“Really quick and well packaged.”
Helpful Report
Posted 9 months ago
Mike K
Verified Buyer
“Fast international shipping, fair price, item came in good shape.”
Helpful Report
Posted 9 months ago
Felippe F
Verified Buyer
“Good packaging and overall experience”
Helpful Report
Posted 9 months ago
Colin C
Verified Buyer
“Easy ordering and quick dispatch. Item arrived well package and on time! Great for Christmas Day. Would definatley order from again”
Helpful Report
Posted 9 months ago
Nicolás T
Verified Buyer
“Muy buen servicio de entrega a España.”
Helpful Report
Posted 9 months ago
Yevheniia S
Verified Buyer
“Beautiful games, wonderful shop with huge selection. Thank you!”
Helpful Report
Posted 9 months ago
Hayley W
Verified Buyer
“Fantastic service, speedy delivery and well packaged”
Helpful Report
Posted 9 months ago
Graham D
Verified Buyer
“Zatu had the puzzle we wanted at an excellent price. Delivery was very rapid and it arrived well packaged and in great condition”
Helpful Report
Posted 9 months ago
Andrew R
Verified Buyer
“Well-priced, fast delivery”
Helpful Report
Posted 9 months ago
Tom S
Verified Buyer
“Excellent range of products; no issues with delivery; clear communication throughout process.”
Helpful Report
Posted 9 months ago
Urška
Verified Reviewer
“Very handy. Pieces stay in place even if placed at 45 angle! Excellent!”
Helpful Report
Posted 9 months ago
Julian T
Verified Buyer
“It's great to have a specialist games site that has a wide range of stuff and delivers purchases quickly and efficiently!”
Helpful Report
Posted 9 months ago
Erica C
Verified Buyer
“Having great fun playing Decrypto … arrived quickly and on time so very happy with service from Zatu”
Helpful Report
Posted 9 months ago
Zatu Games is rated 4.8 based on 48,793 reviews
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