Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,723 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, website is very easy to use and products arrive in great condition. We have placed several orders with Zatu and have never had any problems. Highly recomend.”

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Posted 5 months ago

“Zatu - spot on as always ! Prompt shipment, active tracker link that works, well priced and great range of products. As always, the games arrived quickly and well packaged, no chance of any damage to the contents. The games were in mint condition, no creases or marks, all sealed. Not had a chance to add Pandemic on the Brink to our regular game, but War of the rings is fantastic - looks a bit complicated initially but if you know your Tolkien lore it rmakes perfect sense and plays really straightforwardly. Journeys in Middle earth has all the familiarity of FFG"s imperial assault from the packaging and miniatures, needs the app etc, but plays even better. Looks like a lot of expansions to be bought !!!”

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Posted 5 months ago

“Good coomunication, fast delivery in Italy.”

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Posted 5 months ago

“Good selection, good prices.”

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Posted 5 months ago

“No problem with payment or shipping to Switzerland.”

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Posted 5 months ago

“Zatu Games provided an exceptional service at competitive prices, and my friends and I enjoyed a brilliant night of Gwent thanks to their speedy delivery.”

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Posted 5 months ago

“Item arrived swiftly and packaged well.”

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Posted 5 months ago

“I'm very happy with Zatu Games. I have made two purchases now. They have an excellent collection of games, detailed descriptive write-ups, and competitive prices. Very happy with my experiences with them so far.”

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Posted 5 months ago

“Fast, easy. Next day delivery, been using this company for a while and they are always great with no hassle.”

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Posted 5 months ago

“Really slow dispatch, over 3 weeks, despite showing as 'in stock' on the site. Wouldn't use again unless I really had to as they seem very dishonest.”

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Posted 5 months ago

Hi Pier, Thank you for sharing your concerns with us. We sincerely apologise for the delay in dispatch and any frustration it may have caused. We completely understand that when an item is listed as ‘in stock,’ you expect a prompt delivery. Due to the wide range of products we offer, some items are stored at external sites across the country and need to be transferred to our main dispatch warehouse before we can send them out. While this process is usually quick, it can occasionally cause a short delay and means next-day delivery isn't always possible for certain items. If you’ve ordered multiple items and only some are stored externally, we do offer the option to split your order for an additional shipping cost. This allows us to send the available items immediately, with the remaining items following once they’ve arrived at our warehouse. As soon as your full order is ready at our dispatch hub, we’ll ship it out straight away. Your feedback is really important to us, and we’ll be reviewing our internal processes to help improve this experience for future customers. If there’s anything else we can help with, please don’t hesitate to get in touch at team@zatu.co.uk, quoting your reference number 6056. Best wishes, Team Zatu Games

Posted 5 months ago

“great store with good prices,very fast dispatch,excellent packaging,no problems at all,would recommend for sure!”

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Posted 5 months ago

“Great service, always arrived quickly and in good condition!”

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Posted 5 months ago

“Top pack-aching fast delivery just perfect !”

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Posted 5 months ago

“Excellent service, as always.”

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Posted 5 months ago

“Loved my new purchase, one of a great selection games I thought about. Prompt delivery for the weekend too!”

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Posted 5 months ago

“Great easy to use web page. Postal tracker is great. Prices seem to the some of the cheapest on line.”

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Posted 5 months ago

“Good price fast shipping”

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Posted 5 months ago

“Fast delivery, well packed. Super!!”

Zatu Games 5 star review on 25th September 2025

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Posted 5 months ago

“Prompt delivery, great that I could use my victory points towards payment.”

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Posted 5 months ago

“Got a board game 25% cheaper than the high street price, delivered the next day for a reasonable delivery fee. Game arrived safely and was well packaged.”

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Posted 5 months ago

Zatu Games is rated 4.8 based on 46,723 reviews