Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,723 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in Canada and I was looking for a game that is not available here. I found it on the Zatu website. I chatted online to find out if they shipped to Canada and they did! I ordered the games (I bought 3) and I received them with 10 days. They have great customer service.”

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Posted 5 months ago

“Good, this was a gift”

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Posted 5 months ago

“The products arrived well, one of then has no plastic around but I believe it has more to do with the product not the store. Unfortunately I had to return the item and discovered the store return rules online are false. In the website it says if the return is more than 100 then they can’t pay for it , and that’s the only exception. My return was 40, and they refused. There was no help, no shipping label like other companies, and support just ignored the rules on the website. I was recommended this store and while I believe it can be good for locals if you live abroad my recommendation is to order from somewhere else. I’m proceeding legally and will update this review along with other socials regarding the situation once resolved”

Helpful Report

Posted 5 months ago

Hi Ruben, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the difficulties you experienced with the return process. Clear communication and adherence to our policies are very important to us, and we appreciate you bringing this matter to our attention. We understand how frustrating it can be when the returns process doesn’t meet your expectations, especially with international orders. As outlined in our Returns Policy, we’re unable to reimburse return shipping costs or customs fees for international returns. However, we do issue a full refund, including the original shipping charges, once the item has been received by our warehouse and processed by our returns team. If there's anything further we can do to assist or clarify, we’d be happy to help. Please don’t hesitate to get in touch with us at team@zatu.co.uk, quoting your reference number 8000. Take care, Team Zatu Games

Posted 5 months ago

“Excellent quality, communication and delivery”

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Posted 5 months ago

“Hasslefree and fast. Got a Mario Kart steering deluxe from Zatu, and got it delivered to ireland in 3 days”

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Posted 5 months ago

“Good price and deliveried correct, no complains.”

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Posted 5 months ago

“Great service, large selection of games, cards which is updated with current trends. Fantastic delivery and packaging.”

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Posted 5 months ago

“Fast delivery and competitive prices”

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Posted 5 months ago

“Item delivered within few days, very securely packed. Super happy with the purchase from this shop and will definitely buy again!:)”

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Posted 5 months ago

“Ordered lots from this site over the last couple of years, never been disappointed, usually the best price too.”

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Posted 5 months ago

“Good quick deliveries and good range of good games, a gamers dream.”

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Posted 5 months ago

“Todo perfecto, llegó a España en muy poco tiempo y muy bien embalado. Tienda muy recomendable, un 10 !!!!”

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Posted 5 months ago

“Always efficient and on time with never any problems with delivery.”

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Posted 5 months ago

“Fast and clear answers to questions about availabillity, shipping, etc. Easy to follow Track and Trace for orders oversea. Product was pristine on receiving plus chance to win a 50£ voucher. What more can you wish?”

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Posted 5 months ago

“On time and great value! Very pleased”

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Posted 5 months ago

“Zatu have a fantastic collection of boardgames, and delivered to your home in no time.”

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Posted 5 months ago

“Very quick delivery. Both games were great and good value.”

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Posted 5 months ago

“Grear store, often has a few hidden gems from Kickstarters!”

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Posted 5 months ago

“Had some issues with the delivery (not zatu’s fault) and they dealt with it quickly and exactly as I would have wanted. Will buy again. Also, they’re not amazon”

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Posted 5 months ago

“The parcel arrived very late and wet. I understand that is mostly the deliverer’s fault, but it could have been packaged better.”

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Posted 5 months ago

Hi Sarka, Thank you for your feedback. We're really sorry to hear about the late and wet delivery of your parcel. We understand how frustrating that can be, and we appreciate you bringing it to our attention. We will certainly take your comments on packaging into consideration as we strive to improve our service. If you need any assistance or have further questions, please don’t hesitate to reach out to us at team@zatu.co.uk with the reference number 0879. Best wishes, Team Zatu Games

Posted 5 months ago

Zatu Games is rated 4.8 based on 46,723 reviews