Allan W
Used to think zatu was amazing but after a pre-order being constantly pushed back as if it was a chance listing I don't have trust for them anymore, I get it's the suppliers fault saying a date then not fulfilling the order and all I can say is that's not good enough, 5 times this preorder was date changed starting in June and moved a month each time, I've now cancelled all my preorders with zatu and will no longer shop on zatu, if a supplier fails to meet deadlines you should threaten to cancel the order and tell them nope we've lost customers like myself because of this, maybe try put more pressure on them or something because I'm not happy over 5 months past original date and still not arrived and absolutely scunnered not even being given feedback saying it's delayed by zatu have to find out when nothing happens each month, I am waiting on a full refund on all my preorders including the full Bolton's, martell heroes 2 n lannister red cloaks over £300 in refunds because of this bs and I will never preorder anything from zatu or cmon under a song of ice n fire again because of this, to cmon if you give a date fulfill the order I've been both let down by your failures and zatu games and because of that I don't trust either company to fulfill orders let alone pre-orders, just not happy about this month of waiting to have to cancel because I was fed up checking a arrival date that never came and kept changing everytime I looked, goodbye zatu your now also removed from Facebook and I doubt I will ever shop here again, you can blame cmon and their date changes but it's also your responsibility zatu to make sure these orders are fulfilled or at least something is done to keep myself as a customer, no information was ever sent saying it was delayed I had to chase up after 3 months late and 3 phone calls to just were sorry and at 5 months overdue that isn't good enough, fyi I've advised people to shop here as well and now I'll be telling them to shop elsewhere due to this complete disappointment and inability to resolve my order, thanks for wasting my time zatu all 8 months ago I ordered this at the time it said coming soon but then was dated a week later for June then changed 5 friggin times without even a message saying sorry, no compensation for the delay and left in complete disappointment and it's just terrible customer service in the end, enough said I'm just completely fed up with this whole situation and zatus inability to resolve it 😢
7 months ago
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Zatu Games has a 4.8 average rating from 34,541 reviews

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