I ordered 3 items on March 12, 2024, and after two weeks I chased it up after checking the tracking on the Post Office system that stated it arrived in the Sheffield depot a few days after order. I was asked to wait a further two weeks so that investigations could take place. I did, only to get sent a “non-receipt of goods form” that implies that it had been delivered and that someone from my area had taken it, etc. I would have had to sign that I’d checked with family members and that the police could be involved in checking my statement. I was not impressed, obviously! The item is stuck in Sheffield according to the tracking system so maybe they should start by looking there! Either way, it’s been over a month and I do not have my grandchild’s birthday presents nor one for myself and have had to go elsewhere for another one. I have not received a refund as yet as two weeks is not long enough to conduct an investigation apparently. The Zatu representative seemed to have trouble understanding why I’m a little annoyed and disgusted that they, by inference, blamed me, my family and neighbours for losing the parcel. That’s what tracking is supposed to eliminate, surely. Zero marks to Zatu and the Post Office.