Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and what a fantastic advent calendar- we are all enjoying it!”

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Posted 3 months ago

“Have used Zatu Games several times and have always found their prices very competitive and items delivered within a few days.”

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Posted 3 months ago

“I just don’t know how there are so many positive reviews? I have used them twice for orders. The stock availability status and stock levels on the website are not to be trusted. The delivery date promise made on the checkout is not to be trusted. And when you contact their customer support, they will be unapologetic and not really give you any information about when to expect your order. I cancelled the order this time and won’t use them again - as I don’t like the arrogance. Such a shame, I like to support small businesses - but these experiences just chase you off to the “big online only” retailers, who don’t give you this hassle.”

Helpful Report

Posted 3 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re sorry to hear that this has been your experience, and we understand how frustrating it is when delivery expectations are not met. The delivery dates shown at checkout are estimates, and while we do our best to adhere to these, delays can unfortunately occur, particularly during the busy holiday period. In this case, the items in your order were being transferred from one of our external storage locations to our main dispatch hub before they could be sent out. This additional step can sometimes take longer than anticipated, and we appreciate that this may not have been communicated as clearly as it should have been. We’re sorry that our service on this occasion did not meet your expectations, especially as you were hoping to support a smaller business. Feedback like this is taken seriously and helps us review how we communicate stock movement and delivery timelines more clearly going forward. If you would like us to look into this further or review anything in more detail, please get in touch with us at team@zatu.co.uk with reference number 6059 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Would give 0 stars if I could. Sold me an item that was in stock. Then was told it’s on the way to the warehouse & give them 3-5 days and the item should be on the way (gave it 7) then have been told the item was never in stock. Customer service was anwful & just lie & sound like they anre not bothered. Avoid this site at all costs.”

Helpful Report

Posted 3 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re sorry for the frustration caused by this order and understand how disappointing this experience must have been. The item was initially showing as available while it was being transferred from one of our external storage locations to our main warehouse. Unfortunately, during this transfer the stock was found to be severely damaged, which meant it could no longer be fulfilled. As a result, the item was subsequently marked as unavailable. We appreciate that the updates you received during this process were not what you had hoped for, and we apologise if the situation felt unclear or poorly communicated. This is certainly not the level of service we aim to provide, and we understand how frustrating it can be when expectations change due to circumstances outside of your control. If you would like us to review this further or discuss the outcome of the order, please get in touch with us at team@zatu.co.uk with reference number 3312 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“My order of a Raven Guard Combat Patrol box arrived much faster than I expected, and in perfect condition. I hadn't used Zatu before, but definitely will again!”

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Posted 3 months ago

“Quick shipping, arrived well packaged with no damage, and a gift mini 👌 Definitelly will shop again”

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Posted 3 months ago

“Consistently fast delivery and good quality of packaging.”

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Posted 3 months ago

“Enjoying the exit advent calendar so far!!”

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Posted 3 months ago

“Easy to order”

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Posted 3 months ago

“First time ordering from Zatu. Delivered quick. Great price on sale.”

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Posted 3 months ago

“Great product, great price and delivered quickly. Very happy with the service.”

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Posted 3 months ago

“Always happy with zatu the delivery is always on time”

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Posted 3 months ago

“Very happy with the delivery and service, i qwas kept updated all the way, highly recommended.”

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Posted 3 months ago

“Well packaged. Good communication, item as described. I highly recommend this company”

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Posted 3 months ago

“Worse service ever experienced. I have 2 orders that have not been dispatched for 2 weeks and 1 week respectively despite no indication that there were any delays and all items showed as in stock when I ordered. Contacted them and they said items are still on the way to their main warehouse. How come for “in stock” items to take more than 2 weeks to get to your warehouse?”

Helpful Report

Posted 3 months ago

Hi There, Thank you for taking the time to leave this feedback. We’re sorry to hear about the frustration caused by the delays with your orders. We understand how disappointing it is when items showing as in stock do not progress as quickly as expected. In some cases, stock is held across multiple locations or is in transfer to our main warehouse, which can result in delays before an order is ready to move forward. This is particularly impacted during busier periods, when stock movements can take longer than usual. We appreciate that this was not the experience you were expecting, and we’re sorry for the inconvenience this has caused. The team does aim to keep customers informed where possible, and feedback like this helps us review how clearly this information is communicated. If you would like us to look into your orders in more detail, please get in touch with us at team@zatu.co.uk with reference number 1612 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 3 months ago

“Great game selection and great service!”

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Posted 3 months ago

“Games came in short time at a fantastic price. Always a go to for new games”

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Posted 3 months ago

“Perfect from order to delivery”

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Posted 3 months ago

“I ordered a Hogwarts Battle game as a Christmas present. It was delivered promptly and well packaged so the box was in very good condition.”

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Posted 3 months ago

“Perfect delivery”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 46,701 reviews